I. Job Summary
The Senior Account Executive (SAE) role is responsible for prospecting and closing sales to new customers to achieve budgeted sales goals. This position develops and implements sound selling strategies that ensure revenue growth at target or greater profitability levels by selling to new customers. Additionally, the role is responsible for managing existing business relationships in order to achieve budgeted sales and price goals by developing and implementing sound retention strategies, utilizing strong negotiation efforts to preserve business, and securing contract agreements from previously non-contracted customers.
The Senior Account Executive will "save, secure, and convert" by handling all customer cancellation requests, providing ongoing education of contract details to existing customers, and by obtaining customer contract commitments during face-to-face interactions. All escalations for customer service within the defined territory will be resolved through this position. SAEs are responsible for maintaining and growing billable value in their assigned accounts.
This position is a hybrid position requiring the employee to reside in the greater Mason City, IA area. The position will require the employee to work part of the week at a WM area office, part of the week from home and will require frequent customer site visits.II. Essential Duties and Responsibilities
Senior Account Executives are responsible for maintaining and growing billable value in their assigned accounts; preventing customer account losses and growing billable value by selling permanent new waste streams, new services, and new products to current and prospective customers.Initiate business-to-business sales relationships.Responsible for prospecting and closing sales opportunities to achieve budgeted sales goals by developing and implementing sound selling strategies.Manage prospects by developing sound prospect development plans and maintaining key information in the prospect database. Maintain sales pipeline (both in terms of quantity and quality) to achieve new sales goals.Minimize most revenue and accounts by maintaining SSDO relationship health standards and diffusing cancellation requests. Meet or exceed sales call activity goals for proactive account retention.Increase revenue and profitability by executing sound plans on retention calls to improve the customers’ service and/or profitability.Establish and maintain a high level of customer satisfaction.Propose customer solutions that comply with appropriate local, state and federal regulations. Communicate to and work with the Area Sales Managers to resolve unique customer issues.Demonstrate knowledge of customers’ needs, pricing and competition; effectively communicate pricing and service strategies; proactively engage other WM business opportunities, referring internally as appropriate.Acquire in-depth industry and company knowledge in order to prepare complex proposals and make recommendations on equipment optimization and leasing options.Maintain current knowledge of internal sale strategies and operational capabilities, and external market trends.Work closely and effectively communicate with Plant Managers and Brokerage Account Managers to assist in upgrading materials to increase profitability and achieve plant goals.
III. QualificationsThe requirements listed below are representative of the qualifications necessary to perform the job. Must live and work in the US.A. Education and Experience
Education: Bachelor's Degree (accredited) or in lieu of degree and High School Diploma or GED (accredited) and 4 years of relative work experience required.Experience: 4 years of work experience in direct business-to-business sales, cold calling, and phone based prospecting (in addition to education requirement) required.
B. Other Knowledge, Skills or Abilities Required
Build RelationshipsCommunicate With ImpactDemonstrate AdaptabilityDemonstrate ProfessionalismInitiate ActionProduce ResultsThink StrategicallyGain CommitmentInfluence and NegotiateManage Work/TimePlan and OrganizeUse Ethical PracticesProblem solving skillsProficient with computer and software applicationsMust have clean driving record.
V. Work EnvironmentThis job primarily operates in a professional office environment and routinely requires the use of standard office equipment such as computers, phones, copy machines, etc.
The expected base pay range for this hybrid position is $61,100 - $84,180. This range represents a good faith estimate for this position. The specific salary offered to a successful candidate may be influenced by a variety of factors including the candidate’s relevant experience, education, training, certifications, qualifications, and work location. In addition, this position is eligible for incentive pay.
BenefitsAt WM, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short Term Disability. As well as a Stock Purchase Plan, Pension, and more! Our employees also receive Paid Vacation, Holidays, and Personal Days. Please note that benefits may vary by site.If this sounds like the opportunity that you have been looking for, please click "Apply".