Job Description:Do you genuinely enjoy making a difference in the lives of others while primarily working from home If you answered “yes” and are a customer service-minded champion, we are hiring Entry Level Customer Service Representatives, also known as Financial Customer Associates (FCA) who live within 60 miles of the Greater Omaha area including Lincoln, NE.We have multiple Spanish teams that provide financial support to our customers world-wide. All training and onboarding support is provided in English, with the possibility of joining our Spanish teams once proficient in servicing calls in English. If you are comfortable having conversations over the phone in either English or Spanish, this opportunity is for YOU.In this full-time position, you can apply your skills and knowledge in a significant way every day to help others. In this customer service role, you will help customers feel more confident, make clearer decisions, and achieve their own financial dreams. You'll assist with a broad range of needs including answering questions about their 401k account balance and helping to make withdrawals, loans, account maintenance, provide education or resources. You do not need a finance background to succeed in this role. What to expectAs a new FCA, you’ll learn about the financial services industry, develop your skills, and gain new experiences.Join a training cohort of associates during the first 14 weeks, spending time training to become a Financial Customer Associate. In this phase, you will start with basic customer calls and progress to more sophisticated calls related to our clients 401K plans.In the subsequent months, you will continue taking customer calls to develop and hone your skills. There will be time in the day (away from assisting customers) to join team activities, get well-being support, and career coaching.Rewards & Recognition: Your achievements will be celebrated as you progress through the program.This is a full-time hourly phone position that also offers the opportunity to work extra hours based on the business needs and your availability. You do not need a finance background or a degree to succeed in the role.The Skills You BringAbility to establish rapport and relationships through effective communicationGreat listening skills, professionalism, and empathy toward others to support the challenges of our diverse customers.Proficiency in navigating and troubleshooting basic technology issues or systems.Handle a variety of situations and conversations driving towards a resolution suitable for allSelf-motivated teammate with strong social skills who brings energy and passion to the teamMinimum 1 year of customer service experienceHigh School diploma or GED requiredThe Value You DeliverA passion for helping peopleDesire for continuous learning, applying new concepts, and using training and experience to assist with decision-makingProvide outstanding customer service and communication via voice or digital channelsNote: Fidelity is not providing immigration sponsorship for this position Our Investments in YouOur benefit programs are crafted to help you and your loved ones strike the perfect balance. Click here to learn about a few featured benefits (not all benefits are listed)Shifts and Hours: Monday – Friday, 40 hours per week (Must have open availability from 7:30am to 11:00pm CST). Overtime hours are encouraged during peak call periodsCertifications:Category:Customer ServiceFidelity’s hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite every other week (all business days, M-F) in a Fidelity office.

We are currently seeking home providers in: Lee County, IA Are you looking for a meaningful work opportunity in your home Become a Host Home / Shared Living provider with Mosaic at Home®! Average annual income of $80,000 (federally tax-free) plus room & board. You must reside in the state of Iowa (due to state funding) and own or rent your home. For nearly 40 years, Mosaic has provided improved quality of life, greater stability and increased community access for people with disabilities through our shared living service, which also offers a satisfying career option for home providers. As a home provider, you share your home with an individual with a disability. Your responsibility is to maintain a safe and healthy home environment for the individual and be a mentor while helping the person as needed with the tasks of daily living. In this role, you assist withcultivating life skills and fostering independence. We work to match interests and lifestyles between people. You will participate together in activities of daily living, both at home and in the community. Through the matching process, you are able to match with a person whose needs fit the support level you wish to offer. Duties vary for each individual from minimal support (i.e., budgeting, medication, transportation, activities of daily living) to full support (i.e., dressing, toileting, feeding, positive behavioral support, etc.), and the income is commensurate with the level of support provided. Responsibilities include:Provide support for tasks such as cooking, cleaning, laundry, budgeting, decision-making, etc.Skill acquisitionMedication administrationMedical appointmentsSupport with overall health and well-beingDaily documentation via web-based case management application (THERAP)Provide fun and leisure experiences to the individual by providing opportunities of community inclusion, integration and socializationCompliance with all state/agency policy and proceduresCommunicate effectively with team members as neededSupport physical needs of individual servedProvide transportationPossible responsibilities depending on your preference:Assistance with bathing, toileting, feeding, behavioral support, etc.Provide support for medical protocols, such as seizure, fall, feeding tube, etc.Care for someone with complex physical/medical needs (i.e., hearing impaired, vision impaired, non-ambulatory, etc.)Potential support of behavioral issues.#homehealth #RN #LPN #HomeAide #caregiver #fosterMust be a resident of the state in which you wish to provide contracted services inTransportation, valid driver's license, car insurance and current registrationActive home/renters insuranceOwn or rent your own home/apartment/condo/townhouseMust be at least 18 years of ageExperience preferred but not requiredReliable computer and internet accessComplete all state mandated trainingsEnvironmentally safe and clean residenceAbility to pass State/Federal and APS/CPS background check

We are currently seeking home providers in: Scott County, IA Are you looking for a meaningful work opportunity in your home Become a Host Home / Shared Living provider with Mosaic at Home®! Average annual income of $80,000 (federally tax-free) plus room & board. You must reside in the state of Iowa (due to state funding) and own or rent your home. For nearly 40 years, Mosaic has provided improved quality of life, greater stability and increased community access for people with disabilities through our shared living service, which also offers a satisfying career option for home providers. As a home provider, you share your home with an individual with a disability. Your responsibility is to maintain a safe and healthy home environment for the individual and be a mentor while helping the person as needed with the tasks of daily living. In this role, you assist withcultivating life skills and fostering independence. We work to match interests and lifestyles between people. You will participate together in activities of daily living, both at home and in the community. Through the matching process, you are able to match with a person whose needs fit the support level you wish to offer. Duties vary for each individual from minimal support (i.e., budgeting, medication, transportation, activities of daily living) to full support (i.e., dressing, toileting, feeding, positive behavioral support, etc.), and the income is commensurate with the level of support provided. Responsibilities include:Provide support for tasks such as cooking, cleaning, laundry, budgeting, decision-making, etc.Skill acquisitionMedication administrationMedical appointmentsSupport with overall health and well-beingDaily documentation via web-based case management application (THERAP)Provide fun and leisure experiences to the individual by providing opportunities of community inclusion, integration and socializationCompliance with all state/agency policy and proceduresCommunicate effectively with team members as neededSupport physical needs of individual servedProvide transportationPossible responsibilities depending on your preference:Assistance with bathing, toileting, feeding, behavioral support, etc.Provide support for medical protocols, such as seizure, fall, feeding tube, etc.Care for someone with complex physical/medical needs (i.e., hearing impaired, vision impaired, non-ambulatory, etc.)Potential support of behavioral issues.#homehealth #RN #LPN #HomeAide #caregiver #fosterMust be a resident of the state in which you wish to provide contracted services inTransportation, valid driver's license, car insurance and current registrationActive home/renters insuranceOwn or rent your own home/apartment/condo/townhouseMust be at least 18 years of ageExperience preferred but not requiredReliable computer and internet accessComplete all state mandated trainingsEnvironmentally safe and clean residenceAbility to pass State/Federal and APS/CPS background check

We are currently seeking home providers in: Cerro Gordo & Mitchell Counties, IA Are you looking for a meaningful work opportunity in your home Become a Host Home / Shared Living provider with Mosaic at Home®! Average annual income of $80,000 (federally tax-free) plus room & board. You must reside in the state of Iowa (due to state funding) and own or rent your home. For nearly 40 years, Mosaic has provided improved quality of life, greater stability and increased community access for people with disabilities through our shared living service, which also offers a satisfying career option for home providers. As a home provider, you share your home with an individual with a disability. Your responsibility is to maintain a safe and healthy home environment for the individual and be a mentor while helping the person as needed with the tasks of daily living. In this role, you assist withcultivating life skills and fostering independence. We work to match interests and lifestyles between people. You will participate together in activities of daily living, both at home and in the community. Through the matching process, you are able to match with a person whose needs fit the support level you wish to offer. Duties vary for each individual from minimal support (i.e., budgeting, medication, transportation, activities of daily living) to full support (i.e., dressing, toileting, feeding, positive behavioral support, etc.), and the income is commensurate with the level of support provided. Responsibilities include:Provide support for tasks such as cooking, cleaning, laundry, budgeting, decision-making, etc.Skill acquisitionMedication administrationMedical appointmentsSupport with overall health and well-beingDaily documentation via web-based case management application (THERAP)Provide fun and leisure experiences to the individual by providing opportunities of community inclusion, integration and socializationCompliance with all state/agency policy and proceduresCommunicate effectively with team members as neededSupport physical needs of individual servedProvide transportationPossible responsibilities depending on your preference:Assistance with bathing, toileting, feeding, behavioral support, etc.Provide support for medical protocols, such as seizure, fall, feeding tube, etc.Care for someone with complex physical/medical needs (i.e., hearing impaired, vision impaired, non-ambulatory, etc.)Potential support of behavioral issues.#homehealth #RN #LPN #HomeAide #caregiver #fosterMust be a resident of the state in which you wish to provide contracted services inTransportation, valid driver's license, car insurance and current registrationActive home/renters insuranceOwn or rent your own home/apartment/condo/townhouseMust be at least 18 years of ageExperience preferred but not requiredReliable computer and internet accessComplete all state mandated trainingsEnvironmentally safe and clean residenceAbility to pass State/Federal and APS/CPS background check

We are currently seeking home providers in: Wapello County, IA Are you looking for a meaningful work opportunity in your home Become a Host Home / Shared Living provider with Mosaic at Home®! Average annual income of $80,000 (federally tax-free) plus room & board. You must reside in the state of Iowa (due to state funding) and own or rent your home. For nearly 40 years, Mosaic has provided improved quality of life, greater stability and increased community access for people with disabilities through our shared living service, which also offers a satisfying career option for home providers. As a home provider, you share your home with an individual with a disability. Your responsibility is to maintain a safe and healthy home environment for the individual and be a mentor while helping the person as needed with the tasks of daily living. In this role, you assist withcultivating life skills and fostering independence. We work to match interests and lifestyles between people. You will participate together in activities of daily living, both at home and in the community. Through the matching process, you are able to match with a person whose needs fit the support level you wish to offer. Duties vary for each individual from minimal support (i.e., budgeting, medication, transportation, activities of daily living) to full support (i.e., dressing, toileting, feeding, positive behavioral support, etc.), and the income is commensurate with the level of support provided. Responsibilities include:Provide support for tasks such as cooking, cleaning, laundry, budgeting, decision-making, etc.Skill acquisitionMedication administrationMedical appointmentsSupport with overall health and well-beingDaily documentation via web-based case management application (THERAP)Provide fun and leisure experiences to the individual by providing opportunities of community inclusion, integration and socializationCompliance with all state/agency policy and proceduresCommunicate effectively with team members as neededSupport physical needs of individual servedProvide transportationPossible responsibilities depending on your preference:Assistance with bathing, toileting, feeding, behavioral support, etc.Provide support for medical protocols, such as seizure, fall, feeding tube, etc.Care for someone with complex physical/medical needs (i.e., hearing impaired, vision impaired, non-ambulatory, etc.)Potential support of behavioral issues.#homehealth #RN #LPN #HomeAide #caregiver #fosterMust be a resident of the state in which you wish to provide contracted services inTransportation, valid driver's license, car insurance and current registrationActive home/renters insuranceOwn or rent your own home/apartment/condo/townhouseMust be at least 18 years of ageExperience preferred but not requiredReliable computer and internet accessComplete all state mandated trainingsEnvironmentally safe and clean residenceAbility to pass State/Federal and APS/CPS background check

We are currently seeking home providers in: Sioux County, IA Are you looking for a meaningful work opportunity in your home Become a Host Home / Shared Living provider with Mosaic at Home®! Average annual income of $80,000 (federally tax-free) plus room & board. You must reside in the state of Iowa (due to state funding) and own or rent your home. For nearly 40 years, Mosaic has provided improved quality of life, greater stability and increased community access for people with disabilities through our shared living service, which also offers a satisfying career option for home providers. As a home provider, you share your home with an individual with a disability. Your responsibility is to maintain a safe and healthy home environment for the individual and be a mentor while helping the person as needed with the tasks of daily living. In this role, you assist withcultivating life skills and fostering independence. We work to match interests and lifestyles between people. You will participate together in activities of daily living, both at home and in the community. Through the matching process, you are able to match with a person whose needs fit the support level you wish to offer. Duties vary for each individual from minimal support (i.e., budgeting, medication, transportation, activities of daily living) to full support (i.e., dressing, toileting, feeding, positive behavioral support, etc.), and the income is commensurate with the level of support provided. Responsibilities include:Provide support for tasks such as cooking, cleaning, laundry, budgeting, decision-making, etc.Skill acquisitionMedication administrationMedical appointmentsSupport with overall health and well-beingDaily documentation via web-based case management application (THERAP)Provide fun and leisure experiences to the individual by providing opportunities of community inclusion, integration and socializationCompliance with all state/agency policy and proceduresCommunicate effectively with team members as neededSupport physical needs of individual servedProvide transportationPossible responsibilities depending on your preference:Assistance with bathing, toileting, feeding, behavioral support, etc.Provide support for medical protocols, such as seizure, fall, feeding tube, etc.Care for someone with complex physical/medical needs (i.e., hearing impaired, vision impaired, non-ambulatory, etc.)Potential support of behavioral issues.#homehealth #RN #LPN #HomeAide #caregiver #fosterMust be a resident of the state in which you wish to provide contracted services inTransportation, valid driver's license, car insurance and current registrationActive home/renters insuranceOwn or rent your own home/apartment/condo/townhouseMust be at least 18 years of ageExperience preferred but not requiredReliable computer and internet accessComplete all state mandated trainingsEnvironmentally safe and clean residenceAbility to pass State/Federal and APS/CPS background check

We are currently seeking home providers in: Harrison County, IA Are you looking for a meaningful work opportunity in your home Become a Host Home / Shared Living provider with Mosaic at Home®! Average annual income of $80,000 (federally tax-free) plus room & board. You must reside in the state of Iowa (due to state funding) and own or rent your home. For nearly 40 years, Mosaic has provided improved quality of life, greater stability and increased community access for people with disabilities through our shared living service, which also offers a satisfying career option for home providers. As a home provider, you share your home with an individual with a disability. Your responsibility is to maintain a safe and healthy home environment for the individual and be a mentor while helping the person as needed with the tasks of daily living. In this role, you assist withcultivating life skills and fostering independence. We work to match interests and lifestyles between people. You will participate together in activities of daily living, both at home and in the community. Through the matching process, you are able to match with a person whose needs fit the support level you wish to offer. Duties vary for each individual from minimal support (i.e., budgeting, medication, transportation, activities of daily living) to full support (i.e., dressing, toileting, feeding, positive behavioral support, etc.), and the income is commensurate with the level of support provided. Responsibilities include:Provide support for tasks such as cooking, cleaning, laundry, budgeting, decision-making, etc.Skill acquisitionMedication administrationMedical appointmentsSupport with overall health and well-beingDaily documentation via web-based case management application (THERAP)Provide fun and leisure experiences to the individual by providing opportunities of community inclusion, integration and socializationCompliance with all state/agency policy and proceduresCommunicate effectively with team members as neededSupport physical needs of individual servedProvide transportationPossible responsibilities depending on your preference:Assistance with bathing, toileting, feeding, behavioral support, etc.Provide support for medical protocols, such as seizure, fall, feeding tube, etc.Care for someone with complex physical/medical needs (i.e., hearing impaired, vision impaired, non-ambulatory, etc.)Potential support of behavioral issues.#homehealth #RN #LPN #HomeAide #caregiver #fosterMust be a resident of the state in which you wish to provide contracted services inTransportation, valid driver's license, car insurance and current registrationActive home/renters insuranceOwn or rent your own home/apartment/condo/townhouseMust be at least 18 years of ageExperience preferred but not requiredReliable computer and internet accessComplete all state mandated trainingsEnvironmentally safe and clean residenceAbility to pass State/Federal and APS/CPS background check

We are currently seeking home providers in: Chickasaw & Floyd Counties, IA Are you looking for a meaningful work opportunity in your home Become a Host Home / Shared Living provider with Mosaic at Home®! Average annual income of $80,000 (federally tax-free) plus room & board. You must reside in the state of Iowa (due to state funding) and own or rent your home. For nearly 40 years, Mosaic has provided improved quality of life, greater stability and increased community access for people with disabilities through our shared living service, which also offers a satisfying career option for home providers. As a home provider, you share your home with an individual with a disability. Your responsibility is to maintain a safe and healthy home environment for the individual and be a mentor while helping the person as needed with the tasks of daily living. In this role, you assist withcultivating life skills and fostering independence. We work to match interests and lifestyles between people. You will participate together in activities of daily living, both at home and in the community. Through the matching process, you are able to match with a person whose needs fit the support level you wish to offer. Duties vary for each individual from minimal support (i.e., budgeting, medication, transportation, activities of daily living) to full support (i.e., dressing, toileting, feeding, positive behavioral support, etc.), and the income is commensurate with the level of support provided. Responsibilities include:Provide support for tasks such as cooking, cleaning, laundry, budgeting, decision-making, etc.Skill acquisitionMedication administrationMedical appointmentsSupport with overall health and well-beingDaily documentation via web-based case management application (THERAP)Provide fun and leisure experiences to the individual by providing opportunities of community inclusion, integration and socializationCompliance with all state/agency policy and proceduresCommunicate effectively with team members as neededSupport physical needs of individual servedProvide transportationPossible responsibilities depending on your preference:Assistance with bathing, toileting, feeding, behavioral support, etc.Provide support for medical protocols, such as seizure, fall, feeding tube, etc.Care for someone with complex physical/medical needs (i.e., hearing impaired, vision impaired, non-ambulatory, etc.)Potential support of behavioral issues.#homehealth #RN #LPN #HomeAide #caregiver #fosterMust be a resident of the state in which you wish to provide contracted services inTransportation, valid driver's license, car insurance and current registrationActive home/renters insuranceOwn or rent your own home/apartment/condo/townhouseMust be at least 18 years of ageExperience preferred but not requiredReliable computer and internet accessComplete all state mandated trainingsEnvironmentally safe and clean residenceAbility to pass State/Federal and APS/CPS background check

We are currently seeking home providers in: Buena Vista County, IA Are you looking for a meaningful work opportunity in your home Become a Host Home / Shared Living provider with Mosaic at Home®! Average annual income of $80,000 (federally tax-free) plus room & board. You must reside in the state of Iowa (due to state funding) and own or rent your home. For nearly 40 years, Mosaic has provided improved quality of life, greater stability and increased community access for people with disabilities through our shared living service, which also offers a satisfying career option for home providers. As a home provider, you share your home with an individual with a disability. Your responsibility is to maintain a safe and healthy home environment for the individual and be a mentor while helping the person as needed with the tasks of daily living. In this role, you assist withcultivating life skills and fostering independence. We work to match interests and lifestyles between people. You will participate together in activities of daily living, both at home and in the community. Through the matching process, you are able to match with a person whose needs fit the support level you wish to offer. Duties vary for each individual from minimal support (i.e., budgeting, medication, transportation, activities of daily living) to full support (i.e., dressing, toileting, feeding, positive behavioral support, etc.), and the income is commensurate with the level of support provided. Responsibilities include:Provide support for tasks such as cooking, cleaning, laundry, budgeting, decision-making, etc.Skill acquisitionMedication administrationMedical appointmentsSupport with overall health and well-beingDaily documentation via web-based case management application (THERAP)Provide fun and leisure experiences to the individual by providing opportunities of community inclusion, integration and socializationCompliance with all state/agency policy and proceduresCommunicate effectively with team members as neededSupport physical needs of individual servedProvide transportationPossible responsibilities depending on your preference:Assistance with bathing, toileting, feeding, behavioral support, etc.Provide support for medical protocols, such as seizure, fall, feeding tube, etc.Care for someone with complex physical/medical needs (i.e., hearing impaired, vision impaired, non-ambulatory, etc.)Potential support of behavioral issues.#homehealth #RN #LPN #HomeAide #caregiver #fosterMust be a resident of the state in which you wish to provide contracted services inTransportation, valid driver's license, car insurance and current registrationActive home/renters insuranceOwn or rent your own home/apartment/condo/townhouseMust be at least 18 years of ageExperience preferred but not requiredReliable computer and internet accessComplete all state mandated trainingsEnvironmentally safe and clean residenceAbility to pass State/Federal and APS/CPS background check

We are currently seeking home providers in: Crawford County, IA Are you looking for a meaningful work opportunity in your home Become a Host Home / Shared Living provider with Mosaic at Home®! Average annual income of $80,000 (federally tax-free) plus room & board. You must reside in the state of Iowa (due to state funding) and own or rent your home. For nearly 40 years, Mosaic has provided improved quality of life, greater stability and increased community access for people with disabilities through our shared living service, which also offers a satisfying career option for home providers. As a home provider, you share your home with an individual with a disability. Your responsibility is to maintain a safe and healthy home environment for the individual and be a mentor while helping the person as needed with the tasks of daily living. In this role, you assist withcultivating life skills and fostering independence. We work to match interests and lifestyles between people. You will participate together in activities of daily living, both at home and in the community. Through the matching process, you are able to match with a person whose needs fit the support level you wish to offer. Duties vary for each individual from minimal support (i.e., budgeting, medication, transportation, activities of daily living) to full support (i.e., dressing, toileting, feeding, positive behavioral support, etc.), and the income is commensurate with the level of support provided. Responsibilities include:Provide support for tasks such as cooking, cleaning, laundry, budgeting, decision-making, etc.Skill acquisitionMedication administrationMedical appointmentsSupport with overall health and well-beingDaily documentation via web-based case management application (THERAP)Provide fun and leisure experiences to the individual by providing opportunities of community inclusion, integration and socializationCompliance with all state/agency policy and proceduresCommunicate effectively with team members as neededSupport physical needs of individual servedProvide transportationPossible responsibilities depending on your preference:Assistance with bathing, toileting, feeding, behavioral support, etc.Provide support for medical protocols, such as seizure, fall, feeding tube, etc.Care for someone with complex physical/medical needs (i.e., hearing impaired, vision impaired, non-ambulatory, etc.)Potential support of behavioral issues.#homehealth #RN #LPN #HomeAide #caregiver #fosterMust be a resident of the state in which you wish to provide contracted services inTransportation, valid driver's license, car insurance and current registrationActive home/renters insuranceOwn or rent your own home/apartment/condo/townhouseMust be at least 18 years of ageExperience preferred but not requiredReliable computer and internet accessComplete all state mandated trainingsEnvironmentally safe and clean residenceAbility to pass State/Federal and APS/CPS background check