Job Title:Manager Employee ExperienceJob Location:Miami-USA-33142Work Location Type:On-SiteAbout usLSG Sky Chefs is one of the world’s largest airline catering and hospitality providers, known for its outstanding reputation and dynamic approach in the industry. Voted “Airline Caterer of the Year in North America” for 2023 and 2024, we are committed to excellence and innovation, driven by the dedication and expertise of our talented employees. Our team members are the heart and soul of our success, consistently delivering exceptional culinary experiences and outstanding service to our clients and their passengers across North and Latin America.Role Purpose StatementThe Employee Experience Manager is a new and highly visible position that will heavily affect the organization! This position will oversee the first initiative in creating and implementing a program focused on providing a welcoming and positive employee experience during onboarding and throughout an employee’s career with LSG. The Employee Experience Manager will be the voice of employees and communicate any findings or concerns to Field Operations and Human Resources. Main AccountabilitiesEstablish and ensure successful, productive, collaborative partnerships with local operations leaders and corporate partners to bring employee experience awareness into their processes, communications, and strategies.Design and execute effective initiatives focused on program improvement and increasing engagement - focus groups, surveys, etc., Lead the partnership with operations leaders to launch and support the “Buddy” new hire onboarding program in their departments. Ensure compliance with program payments.Meet with new hires on a weekly basis to recap and evaluate orientation and training, answer questions, and address concerns. Lead the weekly Employee Experience Internal Feedback Loop (IFBL) meeting to address new hire orientation evaluations and program updates, feedback and ideas with leadership Administer and report weekly Employee Engagement scorecard on new hires engagement level and other KPIs Send weekly report to senior leaders on engagement trends, issues, training needs, etc.Be a supportive point of contact for newly hired employees.Knowledge, Skills and ExperienceBachelor’s degree in Human Resources, Business Administration, Organizational Development, or a related field; equivalent experience may be considered3–5 years of experience in employee engagement, HR business partnering, or employee relations, preferably in a high-volume, service-driven or operational environment (e.g., hospitality, manufacturing, or airline catering)Demonstrated success in building and sustaining employee engagement programs that drive retention, culture, and performanceStrong ability to build relationships at all levels of the organization, from frontline hourly employees to senior leadershipProven track record of leading cross-functional initiatives and delivering measurable outcomes in employee experience, onboarding, recognition, or internal communicationAbility to lead work groups and teams to achieve results.Exceedingly self-motivated, directed and detail orientedComfortable working in a service industry, light production environment.Basic to intermediate skill in Microsoft programs.LSG Sky Chefsis an EEO and Affirmative Action Employer of Women/Minorities/Veterans/Individuals with Disabilities.