Overview: CoolToday is Now Hiring an Plumbing Service Manager in Tampa!!!Exceptional Work Life Balance!CoolTodayis currently seeking an EXPERIENCED Trade Plumbing Service Managerto join our team!! We need a SELF STARTER, who will help us EXPAND our PLUMBING SERVICES! You will not only earn a great base salary, but bonuses and OPPORTUNITY for GROWTH! Our Plumbing Service Managers are tasked with managing daily field operations, employee training, retention, recruiting, safety, vendor meeting and ensuring the technicians are providing outstanding service to our customersWe are Florida’s premier heating and cooling company. We are passionate about growing our business throughlifelong relationshipswith our customers, team members and communityWhat’s In It For Me Market Value Compensation (Up to $80,000+ YR Plus Bonus)Annualized Bonus PlanRobust PTO PlanHealth, Vision and Dental plans for you and your family to choose from401K Retirement Plan with company match up to 30%Life Insurance, Short-Term and Long-Term DisabilitySpecial Program Options: FSA, EAP, Legal Services and Identity TheftContinuous Training for your Professional DevelopmentWorking in a dynamic, collaborative, and fun environmentCoached and supported career growth Responsibilities: What Will I Do Develop a culture of performance excellence to encourage employment growthDrive the plumbing department sales through training and development of the field techniciansLead and develop technicians on how to address member needs as well and provide industry leading customer service to our customersWork closely with technicians, installation department, sales, dispatch, warehouse, and any other department necessary to ensure timely and accurate service to customers in accordance with company standards and proceduresMust address escalated customer issues and ensure effective and long-term problem resolutionMonitors and acts on the department’s projected and forecasted performance goals to achieve or exceed expectationsMaintain operational excellence through invoice completion, inventory control, safety awareness, and accurate reportingCoach service technicians on how to increase average ticket, closing rate, and monthly truck revenueProvide a constantflow of product and sales trainingPromote lead generationMonitor and controlcall backs and warrantiesHandle all escalated customer concernsby demonstrating 100% customer satisfaction Qualifications: Do I have What it Takes Experience and knowledge in Residential Service is a MUST!At least 5 years of Plumbing experience, 3 years minimum managing plumbing teamAn in-depth knowledge of plumbing systems.Excellent leadership skills and team mentality to enhance team productivity and standards of work producedAbility to build business in the private sector, as well as the public sectorExperience and knowledge of Plumbing and Process systems for residential and commercial dwellingsHave an understanding of general Plumbing design with have an overall general knowledge of Plumbing material costsPositive energy and enthusiasm to drive sales and company growthAbility to prioritize, set goals, and manage multiple tasks, handle deadlinesWrench Group and its affiliates are proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, genetic information, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.Wrench Group and its affiliatescomply with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, please contact the company Human Resources office.