Senior Customer Service Representative – Lakeland, FL Salary: $21.44-23.82 per hour/$43,200-$47,997 annually – commensurate to experienceIncrease your earning potential! $1,500 sign on bonus for those with a Personal Lines license, ask your recruiter for more details! $1,000 completion incentive after successfully completing training and orientation (around 6 months)10% evening differential for applicable shifts20% weekend differential for applicable shiftsWhen you grow, GEICO grows. And if you’re the kind of person who likes to solve problems and help others when they need it, you could be a perfect fit to grow your career with GEICO. We’re looking for Customer Service Professionals for our Lakeland, FL office. You’ll support our contact center and taking incoming calls from current policyholders while providing the excellent service they want and need. Service Representatives are the first point of contact for our customers: answering billing questions, making policy changes, and providing recommendations. Join our team to deliver personalized service that demonstrates the value of being insured by GEICO. If you want a career with plenty of growth opportunities, let’s talk.Qualifications & Skills:12+ months of contact center or customer facing service experience requiredExperience providing outstanding customer service by showcasing expertise, active listening, fostering trust and growing customer satisfactionAbility to work and grow in a fast-paced, high-volume call center environmentWillingness to learn new skills and ability to adjust to changes quicklyOpen to feedback to support your performance and developmentSolid computer and multi-tasking skillsMinimum of high school diploma or equivalentEducation/Certifications:An associate’s degree or higher (preferred)Active Personal Lines insurance license (preferred)#geico500At this time, GEICO will not sponsor a new applicant for employment authorization for this position.Benefits:As an Associate, you’ll enjoy our Total Rewards Program* to help secure your financial future and preserve your health and well-being, including:Premier Medical, Dental and Vision Insurance with no waiting period**Paid Vacation, Sick and Parental Leave401(k) PlanTuition AssistancePaid Training and Licensures*Benefits may be different by location. Benefit eligibility requirements vary and may include length of service.**Coverage begins on the date of hire. Must enroll in New Hire Benefits within 30 days of the date of hire for coverage to take effect.The equal employment opportunity policy of the GEICO Companies provides for a fair and equal employment opportunity for all associates and job applicants regardless of race, color, religious creed, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity, marital status, familial status, disability or genetic information, in compliance with applicable federal, state and local law. GEICO hires and promotes individuals solely on the basis of their qualifications for the job to be filled.GEICO reasonably accommodates qualified individuals with disabilities to enable them to receive equal employment opportunity and/or perform the essential functions of the job, unless the accommodation would impose an undue hardship to the Company. This applies to all applicants and associates. GEICO also provides a work environment in which each associate is able to be productive and work to the best of their ability. We do not condone or tolerate an atmosphere of intimidation or harassment. We expect and require the cooperation of all associates in maintaining an atmosphere free from discrimination and harassment with mutual respect by and for all associates and applicants.

The Therapy Team leader assists the Director of Therapy Operations in day-to-day operations of a therapy team or discipline. The position requires effective supervisory skills along with good communication skills for interdepartmental relationships, and competency in licensed discipline evaluation, assessment, care planning and treatment. The Therapy Team Leader must delegate and supervise tasks of therapist assistants and technicians; assist with staffing, scheduling, orientation, training and communications to provide adequate coverage for patient treatments; and maintain open and on-going communication with hospital departments to ensure patient, staff, and hospital needs are met. This position typically provides patient care in licensed discipline 80% - 90% of work hours.The Therapy Team Leader helps create an environment and culture that enables the hospital to fulfill its mission by meeting or exceeding its goals, conveying the hospital mission to all staff, holding staff accountable for performance, motivating staff to improve performance, and being responsible for the operation of the department, to include measurement, assessment, and continuous improvement. The Team Leader helps staff improve their clinical skills, and overall performance, through staff development and mentoring. QualificationsPOSITION REQUIREMENTSLicense or Certification:- Current State license as a Physical Therapist, Occupational Therapist, or Speech Language Pathologist.- BLS (CPR) required or must be obtained within 30 days of hire within this role.- If clinician is an SLP, successful completion of SLP Certification of Clinical Competence (CCC) is required.Minimum Qualifications:- A minimum of three year's discipline-specific or leadership experience required, with no less than 2 years being clinical.- Active on Therapy Clinical Ladder (when eligible) or specialty professional certification, preferred.Machines, Equipment Used:- General office equipment such as computer/laptop, telephone, copy/fax machine, calculator, scanner, etc.- Microsoft Office software, to include Outlook, Word, and Excel.Physical Requirements:- Visual acuity, speech recognition, speech clarity.- Ability to lift, lower, push, pull, and retrieve objects weighing a minimum of 30 pounds including medical supplies and equipment and the transferring and repositioning of patients. Reasonable assistance may be requested when lifting, pushing, and/or pulling are undertaken which exceeds these minimum requirements.Skills and Abilities:- Oral communication, written communication, active listening. Must be able to speak and understand English.- Information ordering, deductive reasoning, social perceptiveness, time management, critical thinking.- Ability to coordinate, analyze, observe, make decisions, and meet deadlines in a detail-oriented manner.- Ability to work independently without continuous supervision.Environmental Conditions:- Indoor, temperature controlled, smoke-free environment. Occasional outdoor exposure.- Exposure or potential exposure to blood and body fluids may be required.- Handicapped accessible.- May work under stressful circumstances at times.Proficiency or Productivity Standards:- Has regular, reliable, and predictable attendance and punctuality.- Adheres to dress code including wearing ID badge.- Adheres to Standards of Business Conduct.- Maintains current licensure and/or certifications, if applicable.- May be required to work weekdays and/or weekends, evenings and/or night shifts if needed to meet deadlines.- May be required to work on religious and/or legal holidays on scheduled days/shifts.- Will be required to work as necessary during disaster situations, i.e., before, during or after a disaster.- May be required to stay after workday to assist after a disaster situation until relief arrives.- May be required to perform other duties as assigned by supervisor.- This position will support cultural diversity by promoting and maintaining an inclusive work environment and culture that is respectful and accepting of diversity.

The Therapy Team leader assists the Director of Therapy Operations in day-to-day operations of a therapy team or discipline. The position requires effective supervisory skills along with good communication skills for interdepartmental relationships, and competency in licensed discipline evaluation, assessment, care planning and treatment. The Therapy Team Leader must delegate and supervise tasks of therapist assistants and technicians; assist with staffing, scheduling, orientation, training and communications to provide adequate coverage for patient treatments; and maintain open and on-going communication with hospital departments to ensure patient, staff, and hospital needs are met. This position typically provides patient care in licensed discipline 80% - 90% of work hours.The Therapy Team Leader helps create an environment and culture that enables the hospital to fulfill its mission by meeting or exceeding its goals, conveying the hospital mission to all staff, holding staff accountable for performance, motivating staff to improve performance, and being responsible for the operation of the department, to include measurement, assessment, and continuous improvement. The Team Leader helps staff improve their clinical skills, and overall performance, through staff development and mentoring. QualificationsPOSITION REQUIREMENTSLicense or Certification:- Current State license as a Physical Therapist, Occupational Therapist, or Speech Language Pathologist.- BLS (CPR) required or must be obtained within 30 days of hire within this role.- If clinician is an SLP, successful completion of SLP Certification of Clinical Competence (CCC) is required.Minimum Qualifications:- A minimum of three year's discipline-specific or leadership experience required, with no less than 2 years being clinical.- Active on Therapy Clinical Ladder (when eligible) or specialty professional certification, preferred.Machines, Equipment Used:- General office equipment such as computer/laptop, telephone, copy/fax machine, calculator, scanner, etc.- Microsoft Office software, to include Outlook, Word, and Excel.Physical Requirements:- Visual acuity, speech recognition, speech clarity.- Ability to lift, lower, push, pull, and retrieve objects weighing a minimum of 30 pounds including medical supplies and equipment and the transferring and repositioning of patients. Reasonable assistance may be requested when lifting, pushing, and/or pulling are undertaken which exceeds these minimum requirements.Skills and Abilities:- Oral communication, written communication, active listening. Must be able to speak and understand English.- Information ordering, deductive reasoning, social perceptiveness, time management, critical thinking.- Ability to coordinate, analyze, observe, make decisions, and meet deadlines in a detail-oriented manner.- Ability to work independently without continuous supervision.Environmental Conditions:- Indoor, temperature controlled, smoke-free environment. Occasional outdoor exposure.- Exposure or potential exposure to blood and body fluids may be required.- Handicapped accessible.- May work under stressful circumstances at times.Proficiency or Productivity Standards:- Has regular, reliable, and predictable attendance and punctuality.- Adheres to dress code including wearing ID badge.- Adheres to Standards of Business Conduct.- Maintains current licensure and/or certifications, if applicable.- May be required to work weekdays and/or weekends, evenings and/or night shifts if needed to meet deadlines.- May be required to work on religious and/or legal holidays on scheduled days/shifts.- Will be required to work as necessary during disaster situations, i.e., before, during or after a disaster.- May be required to stay after workday to assist after a disaster situation until relief arrives.- May be required to perform other duties as assigned by supervisor.- This position will support cultural diversity by promoting and maintaining an inclusive work environment and culture that is respectful and accepting of diversity.

The Therapy Team leader assists the Director of Therapy Operations in day-to-day operations of a therapy team or discipline. The position requires effective supervisory skills along with good communication skills for interdepartmental relationships, and competency in licensed discipline evaluation, assessment, care planning and treatment. The Therapy Team Leader must delegate and supervise tasks of therapist assistants and technicians; assist with staffing, scheduling, orientation, training and communications to provide adequate coverage for patient treatments; and maintain open and on-going communication with hospital departments to ensure patient, staff, and hospital needs are met. This position typically provides patient care in licensed discipline 80% - 90% of work hours.The Therapy Team Leader helps create an environment and culture that enables the hospital to fulfill its mission by meeting or exceeding its goals, conveying the hospital mission to all staff, holding staff accountable for performance, motivating staff to improve performance, and being responsible for the operation of the department, to include measurement, assessment, and continuous improvement. The Team Leader helps staff improve their clinical skills, and overall performance, through staff development and mentoring. QualificationsPOSITION REQUIREMENTSLicense or Certification:- Current State license as a Physical Therapist, Occupational Therapist, or Speech Language Pathologist.- BLS (CPR) required or must be obtained within 30 days of hire within this role.- If clinician is an SLP, successful completion of SLP Certification of Clinical Competence (CCC) is required.Minimum Qualifications:- A minimum of three year's discipline-specific or leadership experience required, with no less than 2 years being clinical.- Active on Therapy Clinical Ladder (when eligible) or specialty professional certification, preferred.Machines, Equipment Used:- General office equipment such as computer/laptop, telephone, copy/fax machine, calculator, scanner, etc.- Microsoft Office software, to include Outlook, Word, and Excel.Physical Requirements:- Visual acuity, speech recognition, speech clarity.- Ability to lift, lower, push, pull, and retrieve objects weighing a minimum of 30 pounds including medical supplies and equipment and the transferring and repositioning of patients. Reasonable assistance may be requested when lifting, pushing, and/or pulling are undertaken which exceeds these minimum requirements.Skills and Abilities:- Oral communication, written communication, active listening. Must be able to speak and understand English.- Information ordering, deductive reasoning, social perceptiveness, time management, critical thinking.- Ability to coordinate, analyze, observe, make decisions, and meet deadlines in a detail-oriented manner.- Ability to work independently without continuous supervision.Environmental Conditions:- Indoor, temperature controlled, smoke-free environment. Occasional outdoor exposure.- Exposure or potential exposure to blood and body fluids may be required.- Handicapped accessible.- May work under stressful circumstances at times.Proficiency or Productivity Standards:- Has regular, reliable, and predictable attendance and punctuality.- Adheres to dress code including wearing ID badge.- Adheres to Standards of Business Conduct.- Maintains current licensure and/or certifications, if applicable.- May be required to work weekdays and/or weekends, evenings and/or night shifts if needed to meet deadlines.- May be required to work on religious and/or legal holidays on scheduled days/shifts.- Will be required to work as necessary during disaster situations, i.e., before, during or after a disaster.- May be required to stay after workday to assist after a disaster situation until relief arrives.- May be required to perform other duties as assigned by supervisor.- This position will support cultural diversity by promoting and maintaining an inclusive work environment and culture that is respectful and accepting of diversity.

The Therapy Team leader assists the Director of Therapy Operations in day-to-day operations of a therapy team or discipline. The position requires effective supervisory skills along with good communication skills for interdepartmental relationships, and competency in licensed discipline evaluation, assessment, care planning and treatment. The Therapy Team Leader must delegate and supervise tasks of therapist assistants and technicians; assist with staffing, scheduling, orientation, training and communications to provide adequate coverage for patient treatments; and maintain open and on-going communication with hospital departments to ensure patient, staff, and hospital needs are met. This position typically provides patient care in licensed discipline 80% - 90% of work hours.The Therapy Team Leader helps create an environment and culture that enables the hospital to fulfill its mission by meeting or exceeding its goals, conveying the hospital mission to all staff, holding staff accountable for performance, motivating staff to improve performance, and being responsible for the operation of the department, to include measurement, assessment, and continuous improvement. The Team Leader helps staff improve their clinical skills, and overall performance, through staff development and mentoring. QualificationsPOSITION REQUIREMENTSLicense or Certification:- Current State license as a Physical Therapist, Occupational Therapist, or Speech Language Pathologist.- BLS (CPR) required or must be obtained within 30 days of hire within this role.- If clinician is an SLP, successful completion of SLP Certification of Clinical Competence (CCC) is required.Minimum Qualifications:- A minimum of three year's discipline-specific or leadership experience required, with no less than 2 years being clinical.- Active on Therapy Clinical Ladder (when eligible) or specialty professional certification, preferred.Machines, Equipment Used:- General office equipment such as computer/laptop, telephone, copy/fax machine, calculator, scanner, etc.- Microsoft Office software, to include Outlook, Word, and Excel.Physical Requirements:- Visual acuity, speech recognition, speech clarity.- Ability to lift, lower, push, pull, and retrieve objects weighing a minimum of 30 pounds including medical supplies and equipment and the transferring and repositioning of patients. Reasonable assistance may be requested when lifting, pushing, and/or pulling are undertaken which exceeds these minimum requirements.Skills and Abilities:- Oral communication, written communication, active listening. Must be able to speak and understand English.- Information ordering, deductive reasoning, social perceptiveness, time management, critical thinking.- Ability to coordinate, analyze, observe, make decisions, and meet deadlines in a detail-oriented manner.- Ability to work independently without continuous supervision.Environmental Conditions:- Indoor, temperature controlled, smoke-free environment. Occasional outdoor exposure.- Exposure or potential exposure to blood and body fluids may be required.- Handicapped accessible.- May work under stressful circumstances at times.Proficiency or Productivity Standards:- Has regular, reliable, and predictable attendance and punctuality.- Adheres to dress code including wearing ID badge.- Adheres to Standards of Business Conduct.- Maintains current licensure and/or certifications, if applicable.- May be required to work weekdays and/or weekends, evenings and/or night shifts if needed to meet deadlines.- May be required to work on religious and/or legal holidays on scheduled days/shifts.- Will be required to work as necessary during disaster situations, i.e., before, during or after a disaster.- May be required to stay after workday to assist after a disaster situation until relief arrives.- May be required to perform other duties as assigned by supervisor.- This position will support cultural diversity by promoting and maintaining an inclusive work environment and culture that is respectful and accepting of diversity.

The Therapy Team leader assists the Director of Therapy Operations in day-to-day operations of a therapy team or discipline. The position requires effective supervisory skills along with good communication skills for interdepartmental relationships, and competency in licensed discipline evaluation, assessment, care planning and treatment. The Therapy Team Leader must delegate and supervise tasks of therapist assistants and technicians; assist with staffing, scheduling, orientation, training and communications to provide adequate coverage for patient treatments; and maintain open and on-going communication with hospital departments to ensure patient, staff, and hospital needs are met. This position typically provides patient care in licensed discipline 80% - 90% of work hours.The Therapy Team Leader helps create an environment and culture that enables the hospital to fulfill its mission by meeting or exceeding its goals, conveying the hospital mission to all staff, holding staff accountable for performance, motivating staff to improve performance, and being responsible for the operation of the department, to include measurement, assessment, and continuous improvement. The Team Leader helps staff improve their clinical skills, and overall performance, through staff development and mentoring. QualificationsPOSITION REQUIREMENTSLicense or Certification:- Current State license as a Physical Therapist, Occupational Therapist, or Speech Language Pathologist.- BLS (CPR) required or must be obtained within 30 days of hire within this role.- If clinician is an SLP, successful completion of SLP Certification of Clinical Competence (CCC) is required.Minimum Qualifications:- A minimum of three year's discipline-specific or leadership experience required, with no less than 2 years being clinical.- Active on Therapy Clinical Ladder (when eligible) or specialty professional certification, preferred.Machines, Equipment Used:- General office equipment such as computer/laptop, telephone, copy/fax machine, calculator, scanner, etc.- Microsoft Office software, to include Outlook, Word, and Excel.Physical Requirements:- Visual acuity, speech recognition, speech clarity.- Ability to lift, lower, push, pull, and retrieve objects weighing a minimum of 30 pounds including medical supplies and equipment and the transferring and repositioning of patients. Reasonable assistance may be requested when lifting, pushing, and/or pulling are undertaken which exceeds these minimum requirements.Skills and Abilities:- Oral communication, written communication, active listening. Must be able to speak and understand English.- Information ordering, deductive reasoning, social perceptiveness, time management, critical thinking.- Ability to coordinate, analyze, observe, make decisions, and meet deadlines in a detail-oriented manner.- Ability to work independently without continuous supervision.Environmental Conditions:- Indoor, temperature controlled, smoke-free environment. Occasional outdoor exposure.- Exposure or potential exposure to blood and body fluids may be required.- Handicapped accessible.- May work under stressful circumstances at times.Proficiency or Productivity Standards:- Has regular, reliable, and predictable attendance and punctuality.- Adheres to dress code including wearing ID badge.- Adheres to Standards of Business Conduct.- Maintains current licensure and/or certifications, if applicable.- May be required to work weekdays and/or weekends, evenings and/or night shifts if needed to meet deadlines.- May be required to work on religious and/or legal holidays on scheduled days/shifts.- Will be required to work as necessary during disaster situations, i.e., before, during or after a disaster.- May be required to stay after workday to assist after a disaster situation until relief arrives.- May be required to perform other duties as assigned by supervisor.- This position will support cultural diversity by promoting and maintaining an inclusive work environment and culture that is respectful and accepting of diversity.

The Therapy Team leader assists the Director of Therapy Operations in day-to-day operations of a therapy team or discipline. The position requires effective supervisory skills along with good communication skills for interdepartmental relationships, and competency in licensed discipline evaluation, assessment, care planning and treatment. The Therapy Team Leader must delegate and supervise tasks of therapist assistants and technicians; assist with staffing, scheduling, orientation, training and communications to provide adequate coverage for patient treatments; and maintain open and on-going communication with hospital departments to ensure patient, staff, and hospital needs are met. This position typically provides patient care in licensed discipline 80% - 90% of work hours.The Therapy Team Leader helps create an environment and culture that enables the hospital to fulfill its mission by meeting or exceeding its goals, conveying the hospital mission to all staff, holding staff accountable for performance, motivating staff to improve performance, and being responsible for the operation of the department, to include measurement, assessment, and continuous improvement. The Team Leader helps staff improve their clinical skills, and overall performance, through staff development and mentoring. QualificationsPOSITION REQUIREMENTSLicense or Certification:- Current State license as a Physical Therapist, Occupational Therapist, or Speech Language Pathologist.- BLS (CPR) required or must be obtained within 30 days of hire within this role.- If clinician is an SLP, successful completion of SLP Certification of Clinical Competence (CCC) is required.Minimum Qualifications:- A minimum of three year's discipline-specific or leadership experience required, with no less than 2 years being clinical.- Active on Therapy Clinical Ladder (when eligible) or specialty professional certification, preferred.Machines, Equipment Used:- General office equipment such as computer/laptop, telephone, copy/fax machine, calculator, scanner, etc.- Microsoft Office software, to include Outlook, Word, and Excel.Physical Requirements:- Visual acuity, speech recognition, speech clarity.- Ability to lift, lower, push, pull, and retrieve objects weighing a minimum of 30 pounds including medical supplies and equipment and the transferring and repositioning of patients. Reasonable assistance may be requested when lifting, pushing, and/or pulling are undertaken which exceeds these minimum requirements.Skills and Abilities:- Oral communication, written communication, active listening. Must be able to speak and understand English.- Information ordering, deductive reasoning, social perceptiveness, time management, critical thinking.- Ability to coordinate, analyze, observe, make decisions, and meet deadlines in a detail-oriented manner.- Ability to work independently without continuous supervision.Environmental Conditions:- Indoor, temperature controlled, smoke-free environment. Occasional outdoor exposure.- Exposure or potential exposure to blood and body fluids may be required.- Handicapped accessible.- May work under stressful circumstances at times.Proficiency or Productivity Standards:- Has regular, reliable, and predictable attendance and punctuality.- Adheres to dress code including wearing ID badge.- Adheres to Standards of Business Conduct.- Maintains current licensure and/or certifications, if applicable.- May be required to work weekdays and/or weekends, evenings and/or night shifts if needed to meet deadlines.- May be required to work on religious and/or legal holidays on scheduled days/shifts.- Will be required to work as necessary during disaster situations, i.e., before, during or after a disaster.- May be required to stay after workday to assist after a disaster situation until relief arrives.- May be required to perform other duties as assigned by supervisor.- This position will support cultural diversity by promoting and maintaining an inclusive work environment and culture that is respectful and accepting of diversity.

The Therapy Team leader assists the Director of Therapy Operations in day-to-day operations of a therapy team or discipline. The position requires effective supervisory skills along with good communication skills for interdepartmental relationships, and competency in licensed discipline evaluation, assessment, care planning and treatment. The Therapy Team Leader must delegate and supervise tasks of therapist assistants and technicians; assist with staffing, scheduling, orientation, training and communications to provide adequate coverage for patient treatments; and maintain open and on-going communication with hospital departments to ensure patient, staff, and hospital needs are met. This position typically provides patient care in licensed discipline 80% - 90% of work hours.The Therapy Team Leader helps create an environment and culture that enables the hospital to fulfill its mission by meeting or exceeding its goals, conveying the hospital mission to all staff, holding staff accountable for performance, motivating staff to improve performance, and being responsible for the operation of the department, to include measurement, assessment, and continuous improvement. The Team Leader helps staff improve their clinical skills, and overall performance, through staff development and mentoring. QualificationsPOSITION REQUIREMENTSLicense or Certification:- Current State license as a Physical Therapist, Occupational Therapist, or Speech Language Pathologist.- BLS (CPR) required or must be obtained within 30 days of hire within this role.- If clinician is an SLP, successful completion of SLP Certification of Clinical Competence (CCC) is required.Minimum Qualifications:- A minimum of three year's discipline-specific or leadership experience required, with no less than 2 years being clinical.- Active on Therapy Clinical Ladder (when eligible) or specialty professional certification, preferred.Machines, Equipment Used:- General office equipment such as computer/laptop, telephone, copy/fax machine, calculator, scanner, etc.- Microsoft Office software, to include Outlook, Word, and Excel.Physical Requirements:- Visual acuity, speech recognition, speech clarity.- Ability to lift, lower, push, pull, and retrieve objects weighing a minimum of 30 pounds including medical supplies and equipment and the transferring and repositioning of patients. Reasonable assistance may be requested when lifting, pushing, and/or pulling are undertaken which exceeds these minimum requirements.Skills and Abilities:- Oral communication, written communication, active listening. Must be able to speak and understand English.- Information ordering, deductive reasoning, social perceptiveness, time management, critical thinking.- Ability to coordinate, analyze, observe, make decisions, and meet deadlines in a detail-oriented manner.- Ability to work independently without continuous supervision.Environmental Conditions:- Indoor, temperature controlled, smoke-free environment. Occasional outdoor exposure.- Exposure or potential exposure to blood and body fluids may be required.- Handicapped accessible.- May work under stressful circumstances at times.Proficiency or Productivity Standards:- Has regular, reliable, and predictable attendance and punctuality.- Adheres to dress code including wearing ID badge.- Adheres to Standards of Business Conduct.- Maintains current licensure and/or certifications, if applicable.- May be required to work weekdays and/or weekends, evenings and/or night shifts if needed to meet deadlines.- May be required to work on religious and/or legal holidays on scheduled days/shifts.- Will be required to work as necessary during disaster situations, i.e., before, during or after a disaster.- May be required to stay after workday to assist after a disaster situation until relief arrives.- May be required to perform other duties as assigned by supervisor.- This position will support cultural diversity by promoting and maintaining an inclusive work environment and culture that is respectful and accepting of diversity.

The Therapy Team leader assists the Director of Therapy Operations in day-to-day operations of a therapy team or discipline. The position requires effective supervisory skills along with good communication skills for interdepartmental relationships, and competency in licensed discipline evaluation, assessment, care planning and treatment. The Therapy Team Leader must delegate and supervise tasks of therapist assistants and technicians; assist with staffing, scheduling, orientation, training and communications to provide adequate coverage for patient treatments; and maintain open and on-going communication with hospital departments to ensure patient, staff, and hospital needs are met. This position typically provides patient care in licensed discipline 80% - 90% of work hours.The Therapy Team Leader helps create an environment and culture that enables the hospital to fulfill its mission by meeting or exceeding its goals, conveying the hospital mission to all staff, holding staff accountable for performance, motivating staff to improve performance, and being responsible for the operation of the department, to include measurement, assessment, and continuous improvement. The Team Leader helps staff improve their clinical skills, and overall performance, through staff development and mentoring. QualificationsPOSITION REQUIREMENTSLicense or Certification:- Current State license as a Physical Therapist, Occupational Therapist, or Speech Language Pathologist.- BLS (CPR) required or must be obtained within 30 days of hire within this role.- If clinician is an SLP, successful completion of SLP Certification of Clinical Competence (CCC) is required.Minimum Qualifications:- A minimum of three year's discipline-specific or leadership experience required, with no less than 2 years being clinical.- Active on Therapy Clinical Ladder (when eligible) or specialty professional certification, preferred.Machines, Equipment Used:- General office equipment such as computer/laptop, telephone, copy/fax machine, calculator, scanner, etc.- Microsoft Office software, to include Outlook, Word, and Excel.Physical Requirements:- Visual acuity, speech recognition, speech clarity.- Ability to lift, lower, push, pull, and retrieve objects weighing a minimum of 30 pounds including medical supplies and equipment and the transferring and repositioning of patients. Reasonable assistance may be requested when lifting, pushing, and/or pulling are undertaken which exceeds these minimum requirements.Skills and Abilities:- Oral communication, written communication, active listening. Must be able to speak and understand English.- Information ordering, deductive reasoning, social perceptiveness, time management, critical thinking.- Ability to coordinate, analyze, observe, make decisions, and meet deadlines in a detail-oriented manner.- Ability to work independently without continuous supervision.Environmental Conditions:- Indoor, temperature controlled, smoke-free environment. Occasional outdoor exposure.- Exposure or potential exposure to blood and body fluids may be required.- Handicapped accessible.- May work under stressful circumstances at times.Proficiency or Productivity Standards:- Has regular, reliable, and predictable attendance and punctuality.- Adheres to dress code including wearing ID badge.- Adheres to Standards of Business Conduct.- Maintains current licensure and/or certifications, if applicable.- May be required to work weekdays and/or weekends, evenings and/or night shifts if needed to meet deadlines.- May be required to work on religious and/or legal holidays on scheduled days/shifts.- Will be required to work as necessary during disaster situations, i.e., before, during or after a disaster.- May be required to stay after workday to assist after a disaster situation until relief arrives.- May be required to perform other duties as assigned by supervisor.- This position will support cultural diversity by promoting and maintaining an inclusive work environment and culture that is respectful and accepting of diversity.

The Therapy Team leader assists the Director of Therapy Operations in day-to-day operations of a therapy team or discipline. The position requires effective supervisory skills along with good communication skills for interdepartmental relationships, and competency in licensed discipline evaluation, assessment, care planning and treatment. The Therapy Team Leader must delegate and supervise tasks of therapist assistants and technicians; assist with staffing, scheduling, orientation, training and communications to provide adequate coverage for patient treatments; and maintain open and on-going communication with hospital departments to ensure patient, staff, and hospital needs are met. This position typically provides patient care in licensed discipline 80% - 90% of work hours.The Therapy Team Leader helps create an environment and culture that enables the hospital to fulfill its mission by meeting or exceeding its goals, conveying the hospital mission to all staff, holding staff accountable for performance, motivating staff to improve performance, and being responsible for the operation of the department, to include measurement, assessment, and continuous improvement. The Team Leader helps staff improve their clinical skills, and overall performance, through staff development and mentoring. QualificationsPOSITION REQUIREMENTSLicense or Certification:- Current State license as a Physical Therapist, Occupational Therapist, or Speech Language Pathologist.- BLS (CPR) required or must be obtained within 30 days of hire within this role.- If clinician is an SLP, successful completion of SLP Certification of Clinical Competence (CCC) is required.Minimum Qualifications:- A minimum of three year's discipline-specific or leadership experience required, with no less than 2 years being clinical.- Active on Therapy Clinical Ladder (when eligible) or specialty professional certification, preferred.Machines, Equipment Used:- General office equipment such as computer/laptop, telephone, copy/fax machine, calculator, scanner, etc.- Microsoft Office software, to include Outlook, Word, and Excel.Physical Requirements:- Visual acuity, speech recognition, speech clarity.- Ability to lift, lower, push, pull, and retrieve objects weighing a minimum of 30 pounds including medical supplies and equipment and the transferring and repositioning of patients. Reasonable assistance may be requested when lifting, pushing, and/or pulling are undertaken which exceeds these minimum requirements.Skills and Abilities:- Oral communication, written communication, active listening. Must be able to speak and understand English.- Information ordering, deductive reasoning, social perceptiveness, time management, critical thinking.- Ability to coordinate, analyze, observe, make decisions, and meet deadlines in a detail-oriented manner.- Ability to work independently without continuous supervision.Environmental Conditions:- Indoor, temperature controlled, smoke-free environment. Occasional outdoor exposure.- Exposure or potential exposure to blood and body fluids may be required.- Handicapped accessible.- May work under stressful circumstances at times.Proficiency or Productivity Standards:- Has regular, reliable, and predictable attendance and punctuality.- Adheres to dress code including wearing ID badge.- Adheres to Standards of Business Conduct.- Maintains current licensure and/or certifications, if applicable.- May be required to work weekdays and/or weekends, evenings and/or night shifts if needed to meet deadlines.- May be required to work on religious and/or legal holidays on scheduled days/shifts.- Will be required to work as necessary during disaster situations, i.e., before, during or after a disaster.- May be required to stay after workday to assist after a disaster situation until relief arrives.- May be required to perform other duties as assigned by supervisor.- This position will support cultural diversity by promoting and maintaining an inclusive work environment and culture that is respectful and accepting of diversity.