At SeaWorld, we're passionate about caring for animals. In fact, we've already rescued over 40,000 animals (and counting!). And we can save you from being stuck in just another job. Join us and help bring joy, excitement, and lasting memories to people from around the world. We're seeking enthusiastic, dedicated, and hard-working individuals to become our Ambassadors. Join us and play an important part on our incredible team!You’ll provide exceptional guest service while delivering the thrills and excitement we’re known around the world for. You will ensure excellent guest service by responding to and exceeding their requirements, expectations and needs. In all you do, you will consistently practice safe work habits, including the use of personal protection equipment (PPE).What you get to do:Screen riders for ride admission requirements, verbally provide instruction, and provide direction to those who may not be able to rideAssist in loading and unloading guests from ridePhysically check ride restraints prior to starting the ride, verifying all riders are safety securedVisually check rides and riders for safety prior to starting the rideFollow all park policies and procedures, including those related to safety and emergency situationsComplete required daily safety paperworkMonitor the ride, always keeping eyes on the ride, and being ready to respondAvoid distractions and do not carry cell phones, headphones, or other entertainment devices while operating ridesAlways remain attentive and alertQuickly respond to coworkers, leadership, and guest concerns or questionsVerbally communicate and enforce safety rulesWork well with other ambassadors to avoid problems and resolve conflictsAble to speak clearly to include the use of Public Address systems and two-way radiosComfortable speaking to large crowds with or without Public Address systemsVisually observe guest actions during ride operation to prevent safety hazardsPromote and support a “team” work environment by cooperating and helping co-workersMaintain a professional appearance and ensure guests feel safeInitiate conversations with guests to include safety instructions, recover poor experiences, and deliver excellent guest serviceReact calmly and quickly in stressful/emergency situationsPhysically assist Guests throughout the ride/attraction as requiredMust tolerate a fast-paced, dynamic, and hectic environment and remain productiveSupport excellent guest service by moving efficiently to keep lines moving quickly while also maintaining the highest standard of safetyFlexible to handle frequent changes in prioritiesReport unsafe situations and ask any questions immediatelyProvide exceptional, professional guest service in a team environment.Communicate professionally and effectively with Ambassadors, Vendors and our Guests.Perform other duties as assigned.What it takes to succeed:Ability to communicate effectively.At least 16 years of ageStrong English language communication skillsExceptional interpersonal abilitiesA commitment to great customer serviceAble to comprehend instructions and retain informationMust pass ride certification tests with 100% accuracySuccessfully pass company provided and paid American Red Cross certification trainings to include First Aid, CPR, and AEDAttend in-service meetings and early/late trainingsMaintain cleanliness and appearance of the ride and its surrounding area to include sweeping, emptying trash, using chemicals, hosing ride vehicles, and other tasks as assignedMust be able to work indoors and outdoors, in varying weather, to include rain and extreme heatMust be able to wear a life vest and work on a dock (for Paddle Boats)Position may be exposed to fumes, dust, odors, and cold/heat temperature extremesMust be able to work in enclosed areas (for Sky Tower)Ability to lift, carry, push, and pull up to 50 poundsPerform the following physical activities: extensive walking, kneeling, squatting, bend floor-to waist/waist-to-overhead, reach overhead, stand for long periods, stoop to low levels, simple grasp and fine hand manipulation tasks (use of tools/keyboard/writing)You must be comfortable with heights up to 200 feet (350 feet for Sky Tower)Able to wear a full body safety harness and climb up to 200 feet to perform ride escorts and complete trainingAble to climb evacuation steps and maintain good balanceAble to ride all rides and attractions which require a physical ride through guest experience inspection to include water ridesWork a flexible schedule and hours based on business need, to include opening, mid-, and closing shifts, nights, weekends, and holidaysMust be flexible to work all locations within Park Operations as placement will depend on business needs and career development opportunitiesWhat else is important:Must be able to lift, push, pull and/or carry up to 50 lbs.Position engages in extensive walking and standing throughout entire work shift and climb/ascend heights up to 150 ft, if neededPerform the following physical activities: kneeling, squatting, bend floor-to waist/waist-to-overhead, reach overhead, simple grasp and fine hand manipulation tasks (use of tools/keyboard/writing)Must be able to work indoors and outdoors, in varying weather, to include extreme heat. Position may be exposed to fumes, dust, odors, and cold/heat temperature extremesPerform cleaning duties, including use of cleaning chemicalsWork a flexible schedule/hour based on business need, to include opening, mid-, and closing shifts, nights, weekends, and holidaysMust be flexible in work locations as placement will depend on business needs and career development opportunities.The perks of the position: Ambassadors will enjoy a fun, fast-paced environment, and great teammates, as well as:FREE park admissionDiscounts on park admission tickets and passes for family and friendsPark discounts on food, merchandise, etc.Scholarship opportunitiesExclusive employee events and giveawaysEEO Employer:SEAWORLD PARKS & ENTERTAINMENT IS AN EQUAL OPPORTUNITY EMPLOYER. ALL APPLICANTS WILL BE CONSIDERED WITHOUT REGARD TO AGE, RACE, COLOR, RELIGION, SEX, NATIONAL ORIGIN, SEXUAL ORIENTATION, PREGNANCY, GENDER IDENTITY OR EXPRESSION, DISABILITY OR COVERED VETERAN STATUS.