Type of Requisition:RegularClearance Level Must Currently Possess:Top Secret SCI + PolygraphClearance Level Must Be Able to Obtain:Top Secret SCI + PolygraphPublic Trust/Other Required:NoneJob Family:Systems AdministrationJob Qualifications:Skills:Computer Hardware, Information Technology (IT) Systems, TroubleshootingCertifications:NoneExperience:1 + years of related experienceUS Citizenship Required:YesJob Description:Transform technology into opportunity as a Systems Administrator Technician with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you’ll be at the forefront of innovation and play a meaningful part in improving how agencies operate.At GDIT, people are our differentiator. As a Systems Administrator Technician you will help ensure today is safe and tomorrow is smarter. Our work depends on Systems Administrator Technician joining our team to support and manage the responsibilities of the successful completion of all tasks in assigned projects. The primary responsibilities of our Systems Technicians are to maintain computers, voice, video, network, and server hardware equipment used to support IT services. They also provide installation maintenance and troubleshooting support of information systems applications and related peripheral hardware. Our technician is a key contact for customers who need assistance in resolving technical issues, and communicates on incident status, analysis, and solutions. This includes conducting in-depth troubleshooting of incident tickets and change requests leveraging a well-rounded understanding of baseline systems/services and troubleshooting techniques. This position requires a well-versed technician that can help clients install, repair, maintain hardware and software while building relationships with our customers.Tier 2 Operations & Maintenance (O&M) Hardware Support Roles & Responsibilities:Perform Service Operations and support Service Transition activities for IT infrastructure to include desktop computers, thin clients, servers, telephones, cabling, and administrationMaintain current technical knowledge to resolve complex issues requiring detailed systems and applications understandingInstall, upgrade, repair, support customer baseline equipment and related devicesPerform daily systems checks, datacenter walkthroughs for alerts/ alarms, degradation of services or systemsPerform anomaly, incident resolution, request fulfillment, Install Move Add Change Disposal (IMACD) support, Trusted Agent support, asset & configuration management of the operational baseline, support overall incident and change managementTroubleshoot, diagnose, isolate, and resolve system service failures to meet program resolution timelines (Critical, Essential and Support)Reseat cards, reboot hardware, replace hardware components, and replace cablingRe-image or reload software to approved baseline standard, run diagnostics to repair storage disc or corrupted filesCustomer service oriented with ability to explain technical terms in a user-friendly way, and work with our customers to properly diagnose system issues and recommend solutionsProvide situational awareness to operations leadership: technicians on incident troubleshooting actions, coordination, and resolution statusCommunicate incident ticket: change request updates with managers, team members, service providers, customers, and stakeholdersUpdate incident: change documentation, configuration management database (CMDB), knowledge articles, training resources and other documentationSupport non-standard surge services for special projects and high visibility activities as directedCollaborate with internal and external customers, agencies, and service providersSupport incident, problem, change management resolution activities to include Technical Exchange Meetings (TEMs)Provide process improvement recommendations and integrate support best practicesParticipates in special projects as required.WHAT YOU’LL NEED TO SUCCEED:Education: Technical Training, Certification(s) or DegreeRequired Experience: 1+ years of system technical experienceUS Citizenship RequiredUnderstanding of desktop computers, thin clients, servers, VoIP phones, video conferencing, cabling standards, installation, systems administration, testing equipment, and ITIL best practicesMust possess appropriate and current DoD Information Assurance (IA) Certification to be considered for employment: CompTIA Security+ CE is the minimum certificationAs part of your function on the program, you will be granted privileged user access. Privileged Users are subject to greater scrutiny as a direct result of the significant responsibilities placed upon them. Please be aware that because of these critical duties, you will be subject to additional IT system monitoring, and supervisory evaluation to ensure continuous adherence to Privileged User processes and procedures. Privileged Users are subject to a zero-tolerance policy for security violationsBecause of the sensitive nature of the work being done for this government client, all candidates must holda TS/SCI with Polygraph.GDIT IS YOUR PLACE: 401K with company match Comprehensive health and wellness packages Internal mobility team dedicated to helping you own your career Professional growth opportunities including paid education and certifications Cutting-edge technology you can learn from Rest and recharge with paid vacation and holidays#HireColoradoThe likely hourly rate for this position is between $59,500.00 - $80,500.00. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.Scheduled Weekly Hours:40Travel Required:Less than 10%Telecommuting Options:OnsiteWork Location:USA CO AuroraAdditional Work Locations:Total Rewards at GDIT:Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.Join our Talent Community to stay up to date on our career opportunities and events atgdit.com/tc.Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans