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Full Time
6/1/2025
Fairfield, CA 94534
(18.6 miles)
Starting Rate: $22.02 /hour Spectrum Center Schools and Programs, a growing, dynamic organization with a social mission to offer hope is seeking an Instructional Aide IIto join our award-winning team and perform meaningful work in a culture that welcomes innovation, encourages creative expression and offers limitless potential for personal and professional satisfaction! If you thrive in a fast-paced, goal-oriented, outcome-driven environment, seek a career with genuine purpose, and possess a problem-solving mindset, a sense of humor, and a stellar work ethic We Should Talk! As anInstructional Aide II,you will provide individualized supervision and instruction to assigned students and additional support to the core classroom staff. Working with student(s) to implement their Individualized Education Programs (IEP), you will utilize group and individual instruction in the classroom and community. Responsibilities Include: Implementing curriculum (including all on-site and community-based instruction) and behavioral intervention strategies consistent with the letter and intent of the IEP/ITP (Individual Transition Plan)/ PBIP (Positive Behavior Intervention Plan) to meet each student’s goals and objectives.Consulting with supervisor on the progress of students and the implementation of the IEP/ITP/PBIP, and assisting in transition plans for integrating the student back to a public school placement (mainstreaming/inclusion) or to an adult program. Writing progress reports, developing and modifying data sheets, and developing curriculum.Following the classroom schedule which addresses each student’s IEP/ITP goals including community and vocational goals, group instruction, any designated instructional services (DIS) and/or schedule revisions.Completing accurate and timely documentation on student’s behavior as outlined by school procedures; reporting observations to relevant staff and making recommendations based on observations. Assisting in preparation of other behavioral reports and daily activities log as required, and maintaining confidentiality of student information and records at all times.Participating in the data collection process by collecting, recording, and maintaining data required by student programs, classroom records, and data computer systems as assigned by supervisor; and providing input for the development of Functional Analyses of Behavior and Positive Behavior Intervention Plans.Performing job coaching duties as assigned, by assisting in the training of students, on campus or at community job sites in appropriate work behavior and specific employment skills. Keeping supervisor informed of issues regarding student’s vocational skills and/or placement.Providing for the basic physical needs of students as needed (e.g. toileting and diapering, ensuring students receive their medications, assisting with feeding students, assisting with hygiene, etc.).Maintaining safety and security of the facility through close observation and monitoring of the students, maintaining optimal physical proximity, remaining alert at all times, and using analytical forethought to anticipate potentially volatile or unsafe situations to proactively intervene.Complying with all company policies/procedures and regulatory requirements, and reporting any known or suspected violations to his/her supervisor or through other means identified in company policy.Providing appropriate crisis intervention as necessary using the least restrictive method by anticipating and responding quickly to escalating behaviors, utilizing appropriate de-escalation techniques to diffuse the situation, correctly prioritizing safety concerns, following proper physical restraint techniques, and displaying neutral emotions.Meeting school and regulatory training requirements by attending all mandatory meetings and training sessions as required.Assuring cleanliness and orderliness of the classroom by assisting in cleaning, filing, and preparing materials and proactively assisting in all security, maintenance, and safety functions as required for the overall facility.Participating as a team member and promoting a positive work environment by demonstrating cooperation, compromise, appropriate expression of opinion, and by treating others with consideration, courtesy, and respect.Assisting with other daily classroom functions and special assignments as directed; including, but not limited to, substitute teaching.Acting as the primary instructor, supervisor and mentor to students and staff when the teacher is absent, including credential communication coverage with families and management of classroom systems as needed.Providing classroom orientation for new staff per agency guidelines and as directed by the teacher.Assisting with the planning and preparation of educational materials and activities and maintaining individual student data binders and communication devices/books.Assisting the teacher in managing the classroom budget, records and environment.Serving as an aide (also known as a “rider”) to provide supervision and management of student behavior during transportation routes in Spectrum owned vehicles (at applicable campuses).Providing (at applicable campuses) transportation for students by driving a Spectrum owned vehicle with student/s who require transportation to and/or from school. This responsibility requires an employee provided DMV driving record report.Performing other duties as assigned. Qualifications Required: Bachelor's degree or higher in education or a closely related field of study.Hold currently or have the ability to obtain an “Emergency 30 Day Sub Permit” within 90 days of starting employment.Hold currently or have the ability to obtain a valid CA state driver’s license.Willingness and ability to drive a company van and transport students within the community.Minimum 3yr's prior experience working with children in an education and/or classroom setting.Prior experience working with children with autism, developmental disabilities and/or challenging behaviors in a special education program setting preferred.Ability to think and act quickly and calmly in an emergency situation and make independent decisions.Solid motivational skills and willingness to be flexible and adapt to changing priorities and new initiatives.Advanced oral and written communication, organization, conflict resolution, multitasking, problem solving, and decision-making ability.Well-versed in the use of relevant technology including experience with computers, Microsoft Office Suite, database entry and basic office equipment. Spectrum Center Schoolsis a division ofChanceLight Behavioral Health, Therapy, & Education, the nation’s leading provider of alternative and special education programs for children and young adults. For more than 45 years, and in partnership with over 235 school districts nationwide, we have helped change the direction of more than240,000 student lives! Learn more about our history, our mission, and the program services we provide by visiting the link below: https://bit.ly/m/WorkWithPurpose At ChanceLight we believe in providing more than just a job, as a member of our team you'll receive the opportunity to make meaningful impacts, the support needed to achieve success, and all the tools essential to reaching your personal & professional fulfillment! Your path to a truly rewarding career starts here – where growth, empowerment, and collaboration define our culture; and every day is aChanceto transform lives through education! Perks and Benefits Include: Comprehensive Medical, Dental and Vision PlansFREE Telehealth and Virtual Counseling SessionsFREE Health Advocacy Services and 24/7 Nurse LineCompany Paid Life & Disability InsuranceCompany Paid Employee Assistance ProgramFlexible Spending and Health Savings AccountsPersonal Protection Insurance PlansCigna Healthy Pregnancies, Healthy Babies ProgramLegal Services InsurancePet Health InsuranceAccrual-based Paid Time OffSchool Hours and Paid Holiday ScheduleExtensive Personal and Life Event Paid Leave Policy401k Retirement Saving PlanPerks at Work Employee Discount ProgramOpportunities for Growth & DevelopmentAnd So Much More! If you're ready to start making lasting impacts on the lives of students and contribute to the creation of a brighter future This Is YourChance! Join us and together, we can empower students to overcome challenges, build confidence and unlock their full potential! Careers, With ChanceLight Work. With Purpose. Copyright © 2024 ChanceLight Behavioral Health, Therapy, & Education, aChanceLight® company *Benefit plans and eligibility requirements may vary based on role and employment status.EducationRequiredBachelors or better in Education or related fieldLicenses & CertificationsRequiredDriver Licenses30 Day Substitute PermitSkillsPreferredSpecial EducationEmotional DisturbanceAutismCrisis InterventionBehavioral SupportPersonalized InstructionClassroom ManagementChildcareProblem SolvingInterpersonal SkillsOffice/AdministrativeBehaviorsPreferredEnthusiastic: Shows intense and eager enjoyment and interestTeam Player: Works well as a member of a groupMotivationsPreferredAbility to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organizationEqual Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Full Time
6/10/2025
Oakland, CA 94616
(42.2 miles)
Your Role The Behavioral Health Utilization Management team performs prospective utilization review for our members and correctly applies the guidelines for nationally recognized levels of care. They collaborate directly with the Member, Member's Family, and Interdisciplinary Care Team to achieve consensus and promote positive Member health outcomes through the assessment, planning, implementation, and evaluation of the Member’s Care Plan. The Licensed Clinician, Senior will report to the Manager, Behavioral Health Utilization Management. In this role you will be working with both the Utilization and Care Management teams, who provide utilization management, telephonic triage and care management assistance to members requesting access to Applied Behavioral Analysis (ABA) benefit. This role has a primary function of utilization management for our members seeking Behavioral Health Treatment (BHT).Your Work In this role, you will: Perform prospective utilization reviews and first level determination for members using BSC evidenced based guidelines, policies and/or nationally recognized clinal criteriaReview Functional Behavioral Assessments (FBA) and Board Certified Behavior Analyst (BCBA) Assessments submitted by providers for adherence to BACB “best practice” guidelinesGather clinical information and apply the appropriate clinical criteria/guideline, policy, and clinical judgment to render coverage determination/recommendation; prepare and present cases to Medical Director (MD) for medical director oversight and necessitydeterminationDevelop and review member centered documentation and correspondence reflecting determinations in compliance with regulatory and accreditation standards and identify potential quality of care issues, service or treatment delays and intervenes or as clinically appropriateAct as a liaison with caregivers, providers, and the health care community to provide information to regarding community treatment resources, mental health managed care programs, company policies and procedures, and medical necessity criteriaSupport team through consistent and successful caseload management and workload to achieve team goals, regulatory timelines, and accreditation standardsRecognize the members right to self-determination as it relates to the ethical principle of autonomy, including the members/family's right to make informed choices that may not promote the best outcomes, as determined by the healthcare teamYour Knowledge and Experience Master’s degree in psychology or a related fieldPossesses an active BCBA certificationAt least 5 years of experience as a BCBA • Expert knowledge of Applied Behavior Analysis and Autism Spectrum DisordersConsiderable knowledge of Managed Care and the different lines of businessDemonstrated ability to deliver training to varied audiences and conduct effective meetingsExperience in a managed health care environment with regards to BHT servicesAbility to identify problems and works towards problem resolution independently, seeking guidance as neededAbility to represent the health plan in a professional and knowledgeable fashionAbility to express ideas clearly in both written and oral communicationsAbility to develop, organize, analyze, and implement processes and proceduresProficiency with Microsoft applications including Word, Excel, Outlook, and TeamsEffective interpersonal skills
Full Time
6/2/2025
Benicia, CA 94510
(26.2 miles)
ABOUT USTogether, we are the Epic Special Education Staffing family and family is how we view each member of this incredible community. From our family to the nation’s schools, we remain focused on providing a world of opportunities for you to leverage your abilities and make an impact on special education. Apply today!POSITION DESCRIPTIONEpic Special Education Staffing is partnering with an exceptional school district who is looking for a contract School Certified Occupational Therapist for the 2024 - 2025 ESY school year.·Duration: 06/12/2025 - 07/15/2025·Location: Benicia, CA·Location Type: On-Site·Schedule: Part Time·Hours: 20.00·Grade/Age Levels: Elementary School;High School;Kindergarten;Middle School;Pre-K·Weekly Pay Range: $51.75 – $59.51 per hour on a local contractBENEFITSWe offer a variety of benefits for you and your loved ones. As a valued and respected part of the Epic family, you will enjoy:·Competitive compensation packages for both local and travel contracts·Medical, Dental, and Vision benefits·Infertility & Domestic Partner Coverage·Summer Insurance Coverage·PTO & Holiday Pay·401K matching·Wellness and Employee Assistance Program (EAP)·CEU & license reimbursements·Referral bonuses of $1000QUALIFICATIONSThe minimum qualifications for School Certified Occupational Therapist:·1 year of verifiable, professional experience as School Certified Occupational Therapist within the last 3 years (may include residency or clinical practicum)·Valid School Certified Occupational Therapist credential/license or in process in state of practice·Employees must be legally authorized to work in the United States and will be asked for proof upon hire. We are unable to sponsor or take over sponsorship of an employment Visa at this time.·We will consider all qualified applicants for employment, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws.·Epic Staffing Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, housing, age, disability or genetics.At Epic Special Education Staffing, you will have the opportunity to apply your unique experience and expertise with school-based special education as your singular focus. We offer stimulating and rewarding careers that provide an opportunity to make a difference in a child's life! Earn more for referring your friends! For a limited time, we are increasing our Referral Bonus for select positions! You could receive up to $2,250 bonus and a $250 charitable contribution! Submit your referrals by October 31, 2025, and ensure your friend begins their contract during the 2025-2026 school year to qualify.By applying for this position, you agree that any calls from Epic Staffing Group and its subsidiaries may be monitored or recorded for training and quality assurance purposes.
Full Time
5/29/2025
San Pablo, CA 94806
(30.3 miles)
We. Are. OneStaff. Medical. An independently-owned, nationally-recognized and amazingly awesome staffing firm ready to work for you! A work ethic forged in the Midwest, we are here to stand by your side and help you find your dream assignment anywhere in this great country. We want the same like-minded, awesome candidates to travel with us. Be bold. Enjoy work again. Let us help. THE POSITION: Speech Therapist work with patients across multiple age groups to facilitate the treatment of speech and language disorders, such as stammers, stutters, Tourettes and mutism. *Weekly amount stated in the job postings is scaled based on estimated hourly wages and potential stipends available for the location of the assignment. Hourly wages are based on various factors including but not limited to: experience, demand, availability, location, etc. Please contact one of our amazing OneStaff Recruiting Specialists for more details. **Equal Opportunity Employer** BENEFITS: Insurance We provide group benefits for Health, Dental, Vision, Life, Short Term Disability, Long Term Disability, Accident, Critical Illness, and Identity Theft Protection. 401K You are eligible to enroll 1st of the month following hire date. We match 100% of your first 3% of deferrals and an additional 50% of the next 2% you contribute. Employee Assistance Program Free to all employees who’d like information on personal issues: Education, Dependent Care, Care Giving, Legal, Financial, Lifestyle & Fitness Management, Working Smarter.
Full Time
6/1/2025
Berkeley, CA 94704
(37.9 miles)
Thriveworks is currently seeking Licensed Clinicians to provide a mix of telehealth and face-to-face sessions in Berkeley, CA.Thriveworks is a clinician-founded national private practice group with locations in 48 states. Our mission is to help people live happy, successful lives, and we believe that client accessibility, integrity, and quality care are what is most important. We put a lot of emphasis on the thought thatin order for our clinical team to be accessible to clientswe must fully support our clinicians by allowing them to do what they are trained to do. We operate under the idea that we are most successful by focusing on one job and being great at that job.Qualifications:Qualified candidates need to be fully and independently licensed as a LCSW in CaliforniaClinicians need to be licensed and living in the state in which they will be practicingCompensation:Up to $125,400 depending on licensure, sessions, and bonus opportunitiesWhat We Need:Individuals willing to see a minimum of 25 sessions per weekA true partnershipBehavioral Health Generalists - open to seeing couples and/or children (we provide support!)Candidates that may be looking to grow into leadership roles/supervisorsSelf guided determination to complete your notes inside of 24 hoursStrong character matters - integrity, honesty, adaptability and quality of care to name a fewIndividuals who enjoy being a part of team and working together to professionally developWhat We Give:We are dedicated to taking great care of our employees and empowering them to succeed. This enables them to focus on providing excellent care to our clients. We offer the following benefits:Guaranteed payPaid orientationPTOAnnual pay increasesAdditional bonus opportunitiesFlexibility with your schedule - we’re open 7am-10pm (seven days a week)No-Show ProtectionFull clinical caseload typically established within the first 90 days (after credentialing)Group health and dental, disability, life, and liability insurance optionsA W2 employment model with access to a 401k program with a 3% employer matchCEU ReimbursementAccess to “motivated” patient populationOpportunities for paid clinical supervisory rolesMonthly in-house professional developmentNo required callWe credential you!Support team for scheduling and client service with extended hoursCustomized MarketingAutonomy, but with access to case consultation groupsAmazing team culture and clinical supportMalpractice CoverageCareer advancement opportunitiesBrand prideWho we are - about Thriveworks:Thriveworks is a clinician-owned National outpatient mental health private practice groupWe are currently operating in 48 states and are continuing to expandCorporate headquartered in Fredericksburg, VAA career at Thriveworks isn’t just about finding a job that pays the bills. It’s about helping others, joining a community, and learning to thrive both personally and professionally. We believe that the success of our employees is just as important as the success of our organization in fact, they go hand in hand.So, what do you say Are you interested in joining our team Apply today.#LI-Hybrid #LI-MS1Interested in joining Team Thriveworks We're thrilled to meet you!With Job scams becoming more and more frequent, here's how to know you're speaking with a real member of our team:Our recruiters and other team members will only email you from or an @thriveworks.com email address.Our interviews will take place over Google Meet (not Microsoft Teams or Zoom)We will never ask you to purchase or send us equipment.If you see a scam related to Thriveworks, please report to . You can contact with any questions or concerns.Thriveworks is an Equal Opportunity Employer. Our people are our most valuable assets. We embrace and encourage differences in age, color, disability, ethnicity, gender identity or expression, national origin, physical and mental ability, race, religion, sexual orientation, veteran status, and other characteristics that make our employees unique. We encourage and welcome diverse candidates to apply for any position you are qualified for to bring your unique perspective to our team.By clicking Apply, you acknowledge that Thriveworks may contact you regarding your application.
Full Time
6/1/2025
Martinez, CA 94553
(31.7 miles)
Futures start here. Where first steps, new friendships, and confident learners are born. At KinderCare Learning Companies, the first and only early childhood education provider recognized with theGallup Exceptional Workplace Award, we offer a variety of early education and child care options for families. Whether it’s KinderCare Learning Centers, Champions, or Crme de la Crme, we build confidence for kids, families, and the future we share. And we want you to join us in shaping itin neighborhoods, at work, and in schools nationwide.When you join Champions, you’ll be supporting hardworking families and elementary-aged kids during out-of-school time, on school grounds. Whether you’re partnering with administrators to bring our programs to their district, or buddying up with students to aim higher, think bigger, and never give up, you’ll be leading the way toward inspired learning.If you’re passionate about inspiring children and teachers alike to learn and grow, the Site Director role could be for you! Site Directors are passionate about educational excellence and empowering confident teachers. As a Site Director, you will use our nationally recognized curriculum as a framework to create unique and engaging classroom experiences. Site Directors are committed to making their site successful and know that important relationships with children, families, and their team are critical to success. Successful Site Directors are fully engaged, enthusiastic about their work, and eager to share their knowledge.When you join our team as a Site Director, you will:Lead and supervise a group of teachers to create unique and engaging classroom experiences, leverage and develop “best in class” educators to be passionate and committed professionalsEnsure your site is operating effectively; maintain licensing, safety, and educational standardsPartner with parents with a shared desire to provide the best care and education for their childrenCultivate positive relationships with families, teachers, school and district leaders, state licensing authorities, community contacts, and corporate partnersLead recruitment and enrollment efforts of new families and children in our sitesRequired Skills and Experience:At least one year of teaching experience with the ability to develop, engage, and inspire a teamA love for children and a strong desire to make a difference every dayAbility to build relationships with families and staff and create a dynamic environment where play and discovery go hand-in-handOutstanding customer service skills, strong organizational skills, multi-task and manage multiple situations effectivelyMeet state specific guidelines for the roleBe physically able to use a computer with basic proficiency, lift a minimum of 40 pounds, and work indoors or outdoors. Be able to assume postures in low levels to allow physical and visual contact with children, see and hear well enough to keep children safe, and engage in physical activityRead, write, understand, and speak English to communicate with children and their parents in EnglishRange of pay $16.35 - $33.15 HourlyOur benefits meet you where you are. We’re here to help our employees navigate the integration of work and life:- Know your whole family is supported with discounted child care benefits.- Breathe easy with medical, dental, and vision benefits for your family (and pets, too!).- Feel supported in your mental health and personal growth with employee assistance programs.- Feel great and thrive with access to health and wellness programs, paid time off and discounts for work necessities, such as cell phones.- and much more.We operate research-backed, accredited, and customizable programs in more than 2,000 sites and centers across 40 states and the District of Columbia. As we expand, we’re matching the needs of more and more families, dynamic work environments, and diverse communities from coast to coast. Because we believe every family deserves access to high-quality child care, no matter who they are or where they live. Every day, you’ll help bring this mission to life by building community and delivering exceptional experiences. And if you’re anything like us, you’ll come for the work, and stay for the people.KinderCare Learning Companies is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, age, sex, religion, disability, sexual orientation, marital status, military or veteran status, gender identity or expression, or any other basis protected by local, state, or federal law.Job Posting End Date : 2025-08-25
Full Time
6/1/2025
San Pablo, CA 94806
(30.3 miles)
Starting Salary: $85,000 - $100,000 /year based on experience PLUS $5,000 Sign-on Bonus! Environment: Special Education Program, Regional Support Role Assigned Program Locations: Pittsburg, CA | Antioch, CA Spectrum Center Schools and Programs, a growing, dynamic organization with a social mission to offer hope, is seeking a RegionalBoard Certified Behavior Analyst (BCBA) to join our award-winning Special Education team and perform meaningful work in a culture that welcomes innovation, encourages creative expression and offers limitless potential for personal and professional satisfaction! If you thrive in a fast-paced, goal-oriented, outcome-driven environment, seek a career with genuine purpose, and possess a problem-solving mindset, a sense of humor, and a stellar work ethic We Should Talk! As the Regional Board CertifiedBehavior Analyst,you will provide expert behavioral support and consultation across multiple Spectrum School locations within an assigned region. This includes, but is not limited to conducting assessments, developing behavior intervention plans, training staff, and ensuring compliance with relevant regulations and standards. This position works under the support and direction of the Area/Regional VP, Operations and onsite Program Directors to enhance the academic, social, emotional, and behavioral outcomes of students through use of evidence-based interventions and in collaboration with the operations and educational staff from each campus within assigned area. Responsibilities Include: Conducting Functional Behavior Assessments (FBAs) for all designated schools to identify the causes and functions of students' challenging behaviors.Creating and implementing BIPs that align with Spectrum standards and district guidelines, addressing the individual needs of each student.Supporting the development of measurable, objective IEP goals and facilitating progress monitoring in collaboration with on-site instructional personnel.Implementing evidence-based interventions by applying scientifically proven behavioral and educational strategies, promoting positive outcomes in academic, social, emotional, and independent functioning.Providing crisis management intervention and support for students exhibiting aggressive or self-injurious behavior and developing strategies to reduce the need for 1:1 staffing.Collaborating closely with on-site education teams to collect and analyze data on student behavior, monitor student progress, and ensure appropriate intervention responsiveness and consistent progress toward goals.Conducting regular quality checks for each campus within assigned region at the student, staff, classroom, and site levels; making recommendations for improvement based on analysis of data.Supporting the development of on-site teams within assigned the area through delivery of training on behavioral assessment, intervention, positive behavior supports, data collection, crisis management, and other relevant topics.Providing guidance and supervision to staff members within assigned region pursuing BACB certification (RBT, BCaBA, BCBA), as agreed with the Program Director or VP of Behavior Services.Assisting in the development and implementation of improvement plans for assigned campuses to enhance student performance and staff effectiveness.Engaging in multi-disciplinary on-site and regional team meetings to discuss behavioral needs and contribute to the development of comprehensive support strategies.Monitoring and ensuring adherence of all campuses to Department of Education regulations and internal standards for educational and behavioral service is maintained within assigned area.Maintaining accurate and detailed records of assessments, interventions, progress, and compliance activities.Providing operational support to all schools in the assigned area, focusing on academic achievement, behavioral support, staff retention, and development.Performing other related duties as assigned to support organizational success. Qualifications Required: Master’s degree or higher in applied behavior analysis, special education, psychology or a closely related field of study.Licensed currently or in the process of obtaining a board certified behavior analyst (BCBA) credential.Ability to obtain and maintain certification in company-approved crisis management training.Licensed currently or in the process of obtaining an education specialist or special education teaching credential (Mild/Mod or Mod/Severe) preferred.Hold currently or have the ability to obtain a valid CA state driver’s license.Prior experience and/or highly knowledgeable in training and implementing applied behavior analysis (ABA) techniques including effective teaching strategies, classroom management, data-driven decision-making and functional analysis/behavior intervention plans in an educational setting.Highly skilled in working with individuals with severe learning, emotional behavioral disorders, autism spectrum disorders and/or other related disabilities preferably in a special education program setting.Proven ability to effectively prioritize tasks and meet deadlines while maintaining organization and attention to detail.Solid motivational skills and willingness to be flexible and adapt to changing priorities and new initiatives.Advanced oral and written communication, organization, conflict resolution, multitasking, problem solving, and decision-making ability.Knowledge of relevant technology including experience with instructional technology, Microsoft Office Suite, database entry and basic office equipment. Spectrum Center Schools is a division of ChanceLight Behavioral Health, Therapy, & Education, the nation’s leading provider of alternative and special education programs for children and young adults. For more than 45 years, and in partnership with over 235 school districts nationwide,we have helped change the direction of more than 240,000 student lives! Learn more about our history, our mission and the program services we provide by visiting the link below: https://bit.ly/m/WorkWithPurpose At ChanceLight we believe in providing more than just a job, as a member of our team you'll receive the opportunity to make meaningful impacts, the support needed to achieve success, and all the tools essential to reaching your personal & professional fulfillment! Your path to a truly rewarding career starts here – where growth, empowerment, and collaboration define our culture; and every day is aChanceto transform lives through education! Perks and Benefits Include: Comprehensive Medical, Dental and Vision PlansFREE Telehealth and Virtual Counseling SessionsFREE Health Advocacy Services and 24/7 Nurse LineCompany Paid Life & Disability InsuranceCompany Paid Employee Assistance ProgramFlexible Spending and Health Savings AccountsPersonal Protection Insurance PlansCigna Healthy Pregnancies, Healthy Babies ProgramLegal Services InsurancePet Health InsuranceAccrual-based Paid Time OffSchool Hours and Paid Holiday ScheduleExtensive Personal and Life Event Paid Leave Policy401k Retirement Saving PlanPerks at Work Employee Discount ProgramOpportunities for Growth & DevelopmentAnd So Much More! If you're ready to start making lasting impacts on the lives of students and contribute to the creation of a brighter future This Is YourChance! Join us and together, we can empower students to overcome challenges, build confidence and unlock their full potential! Careers, With ChanceLight Work. With Purpose. Copyright © 2024 ChanceLight Behavioral Health, Therapy, & Education, aChanceLight® company. *Benefit plans and eligibility requirements may vary based on role and employment status. EducationRequiredMasters or better in Applied Behavior Analysis or related fieldLicenses & CertificationsRequiredBehavioral - BCBADriver LicensesPreferredSpecial Ed CertificationSkillsPreferredSpecial EducationLeadershipApplied Behavior Analysis (ABA)Positive Behavior Intervention and SupportFunctional Behavioral Assessment (FBA)Crisis InterventionEmotional DisturbanceAutismSpecific Learning DisabilCounseling & GuidanceTeacher Mentoring/TrainingIndividualized Education Programs (IEP)Project ManagementInterpersonal SkillsOffice/AdministrativeBehaviorsPreferredDedicated: Devoted to a task or purpose with loyalty or integrityFunctional Expert: Considered a thought leader on a subjectMotivationsPreferredAbility to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organizationEqual Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Full Time
6/10/2025
Oakland, CA 94616
(42.2 miles)
Your Role Reporting to the Manager, Care Management- Behavioral Health, the Behavioral Health Care Management Clinician, Consultant (Lead) is a team lead for a team of Behavioral Health Care Managers.The Behavioral Health Care Management Team helps members with behavioral health needs navigate the health care system for linkages to behavioral health providers, treatment, and programs. The Behavioral Health Care Managers offer support in assessing members’ emotional and psychological well-being and providing resource coordination, crisis intervention, substance abuse, and with any behavioral or mental health referrals. The Behavioral Health Care Managers will be available to physicians and nurse care managers as consultants for patients with complex psychosocial needs. The position requires an intensive focus on crisis intervention and counseling, problem-solving and conflict resolution, patient and family management, interdisciplinary collaboration, psychosocial assessments, education, advocacy, and community resource linkages.Your Work In this role, you will: Act in a leadership role as a lead Care Manager - addresses line staff questions and issues and escalate to management with recommendations or consultation as neededLead onboarding/training of incoming staff, provide proactive and guided support through the onboarding processMaintain and gain knowledge of behavioral health care management through team and departmental expansion as neededAct as subject matter expert to review and evaluate the effectiveness of operational workflows to identify problems and develop improvements, modifications, and enhancementsDevelop and evaluate tools and materials that enhance operating efficiency, accuracy, and technical skill levels of unit staffAssist with audit readiness in collaboration with internal BSC partnersProvide consultation and guidance on escalated or high complexity member concerns.Identify process and control improvement opportunities and provide recommendations that help improve the effectiveness, efficiency and/or economic value of a control or processProvide guidance, coaching and training on internal behavioral health care management processes to other employees across the company as appropriateLead, manage, and execute other special projects and team initiatives as assignedLead team huddles/meetings to support processes and collaboration of team memberSupport team through consistent and successful caseload management and workload to achieve team goals, regulatory timelines, and accreditation standardsYour Knowledge and Experience Current unrestricted CA license (LCSW, LMFT, LPCC, PhD/PsyD or RN with Behavioral Health experience) requiredAdvanced degree commensurate with field is preferredRequires at least seven (7) years of prior relevant experience including 3 years of experience in behavioral health.Certified Case Manager preferredPrevious experience in a lead or leadership role or demonstrated mastery of case management principles through hands on experience with successful outcomes.Possess excellent interpersonal, organizational, and communication skills, positive attitude, and high level of initiativeAbility to identify problems and work towards problem resolution independently, seeking guidance as neededExperience conducting thorough psychosocial assessments, developing care plans and providing necessary interventions identified during assessment with complex client populations that may have, among other things, inadequate coping skills, severe emotional disorders, developmental disabilities, mental illnesses, and/or unstable housingConsiderable knowledge of a wide range of psychosocial challenges and familiarity with behavioral health diagnoses and treatmentProficient with computer programs such as Microsoft Excel, Outlook, Word, and PowerPoint
Full Time
6/2/2025
Benicia, CA 94510
(26.2 miles)
ABOUT USTogether, we are the Epic Special Education Staffing family and family is how we view each member of this incredible community. From our family to the nation’s schools, we remain focused on providing a world of opportunities for you to leverage your abilities and make an impact on special education. Apply today!POSITION DESCRIPTIONEpic Special Education Staffing is partnering with an exceptional school district who is looking for a contract School Certified Occupational Therapist Assistant (COTA) for the 2024 - 2025 ESY school year.·Duration: 06/12/2025 - 07/15/2025·Location: Benicia, CA·Location Type: On-Site·Schedule: Part Time·Hours: 20.00·Grade/Age Levels: Elementary School;High School;Kindergarten;Middle School;Pre-K·Weekly Pay Range: $36.00 – $41.40 per hour on a local contractBENEFITSWe offer a variety of benefits for you and your loved ones. As a valued and respected part of the Epic family, you will enjoy:·Competitive compensation packages for both local and travel contracts·Medical, Dental, and Vision benefits·Infertility & Domestic Partner Coverage·Summer Insurance Coverage·PTO & Holiday Pay·401K matching·Wellness and Employee Assistance Program (EAP)·CEU & license reimbursements·Referral bonuses of $1000QUALIFICATIONSThe minimum qualifications for School Certified Occupational Therapist Assistant (COTA):·1 year of verifiable, professional experience as School Certified Occupational Therapist Assistant (COTA) within the last 3 years (may include residency or clinical practicum)·Valid School Certified Occupational Therapist Assistant (COTA) credential/license or in process in state of practice·Employees must be legally authorized to work in the United States and will be asked for proof upon hire. We are unable to sponsor or take over sponsorship of an employment Visa at this time.·We will consider all qualified applicants for employment, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws.·Epic Staffing Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, housing, age, disability or genetics.At Epic Special Education Staffing, you will have the opportunity to apply your unique experience and expertise with school-based special education as your singular focus. We offer stimulating and rewarding careers that provide an opportunity to make a difference in a child's life! Earn more for referring your friends! For a limited time, we are increasing our Referral Bonus for select positions! You could receive up to $2,250 bonus and a $250 charitable contribution! Submit your referrals by October 31, 2025, and ensure your friend begins their contract during the 2025-2026 school year to qualify.By applying for this position, you agree that any calls from Epic Staffing Group and its subsidiaries may be monitored or recorded for training and quality assurance purposes.
Full Time
5/29/2025
San Pablo, CA 94806
(30.3 miles)
We. Are. OneStaff. Medical. An independently-owned, nationally-recognized and amazingly awesome staffing firm ready to work for you! A work ethic forged in the Midwest, we are here to stand by your side and help you find your dream assignment anywhere in this great country. We want the same like-minded, awesome candidates to travel with us. Be bold. Enjoy work again. Let us help. THE POSITION: Speech Therapist work with patients across multiple age groups to facilitate the treatment of speech and language disorders, such as stammers, stutters, Tourettes and mutism. *Weekly amount stated in the job postings is scaled based on estimated hourly wages and potential stipends available for the location of the assignment. Hourly wages are based on various factors including but not limited to: experience, demand, availability, location, etc. Please contact one of our amazing OneStaff Recruiting Specialists for more details. **Equal Opportunity Employer** BENEFITS: Insurance We provide group benefits for Health, Dental, Vision, Life, Short Term Disability, Long Term Disability, Accident, Critical Illness, and Identity Theft Protection. 401K You are eligible to enroll 1st of the month following hire date. We match 100% of your first 3% of deferrals and an additional 50% of the next 2% you contribute. Employee Assistance Program Free to all employees who’d like information on personal issues: Education, Dependent Care, Care Giving, Legal, Financial, Lifestyle & Fitness Management, Working Smarter.
Full Time
6/1/2025
Berkeley, CA 94704
(37.9 miles)
Thriveworks is currently seeking Licensed Clinicians to provide a mix of telehealth and face-to-face sessions in Berkeley, CA. Thriveworks is a clinician-founded national private practice group with locations in 48 states. Our mission is to help people live happy, successful lives, and we believe that client accessibility, integrity, and quality care are what is most important. We put a lot of emphasis on the thought thatin order for our clinical team to be accessible to clientswe must fully support our clinicians by allowing them to do what they are trained to do. We operate under the idea that we are most successful by focusing on one job and being great at that job.Qualifications:All eligible candidates must have one of the following independent licenses in California:LPCC or LMFT or LCSWLicensed Clinical Psychologists (PhD or PsyD)Clinicians need to be licensed and living in the state in which they will be practicingCompensation:Up to $68,100 depending on licensure, sessions, and bonus opportunitiesWhat We Need:Individuals willing to see a minimum of 15 sessions per weekA true partnershipBehavioral Health Generalists - open to seeing couples and/or children (we provide support!)Candidates that may be looking to grow into leadership roles/supervisorsSelf guided determination to complete your notes inside of 24 hoursStrong character matters - integrity, honesty, adaptability and quality of care to name a fewIndividuals who enjoy being a part of team and working together to professionally developWhat We Give:We are dedicated to taking great care of our employees and empowering them to succeed. This enables them to focus on providing excellent care to our clients. We offer the following benefits:Guaranteed payPaid orientationPTOAnnual pay increasesAdditional bonus opportunitiesFlexibility with your schedule - we’re open 7am-10pm (seven days a week)No-Show ProtectionFull clinical caseload typically established within the first 90 days (after credentialing)Group health and dental, disability, life, and liability insurance optionsA W2 employment model with access to a 401k program with a 3% employer matchCEU ReimbursementAccess to “motivated” patient populationOpportunities for paid clinical supervisory rolesMonthly in-house professional developmentNo required callWe credential you!Support team for scheduling and client service with extended hoursCustomized MarketingAutonomy, but with access to case consultation groupsAmazing team culture and clinical supportMalpractice CoverageCareer advancement opportunitiesBrand prideWho we are - about Thriveworks:Thriveworks is a clinician-owned National outpatient mental health private practice groupWe are currently operating in 48 states and are continuing to expandCorporate headquartered in Fredericksburg, VAA career at Thriveworks isn’t just about finding a job that pays the bills. It’s about helping others, joining a community, and learning to thrive both personally and professionally. We believe that the success of our employees is just as important as the success of our organization in fact, they go hand in hand.So, what do you say Are you interested in joining our team Apply today.#LI-Hybrid #LI-MS1Interested in joining Team Thriveworks We're thrilled to meet you!With Job scams becoming more and more frequent, here's how to know you're speaking with a real member of our team:Our recruiters and other team members will only email you from or an @thriveworks.com email address.Our interviews will take place over Google Meet (not Microsoft Teams or Zoom)We will never ask you to purchase or send us equipment.If you see a scam related to Thriveworks, please report to . You can contact with any questions or concerns.Thriveworks is an Equal Opportunity Employer. Our people are our most valuable assets. We embrace and encourage differences in age, color, disability, ethnicity, gender identity or expression, national origin, physical and mental ability, race, religion, sexual orientation, veteran status, and other characteristics that make our employees unique. We encourage and welcome diverse candidates to apply for any position you are qualified for to bring your unique perspective to our team.By clicking Apply, you acknowledge that Thriveworks may contact you regarding your application.
Full Time
6/1/2025
Martinez, CA 94553
(31.7 miles)
Futures start here. Where first steps, new friendships, and confident learners are born. At KinderCare Learning Companies, the first and only early childhood education provider recognized with theGallup Exceptional Workplace Award, we offer a variety of early education and child care options for families. Whether it’s KinderCare Learning Centers, Champions, or Crme de la Crme, we build confidence for kids, families, and the future we share. And we want you to join us in shaping itin neighborhoods, at work, and in schools nationwide.When you join Champions, you’ll be supporting hardworking families and elementary-aged kids during out-of-school time, on school grounds. Whether you’re partnering with administrators to bring our programs to their district, or buddying up with students to aim higher, think bigger, and never give up, you’ll be leading the way toward inspired learning.If you’re passionate about inspiring children and teachers alike to learn and grow, the Site Director role could be for you! Site Directors are passionate about educational excellence and empowering confident teachers. As a Site Director, you will use our nationally recognized curriculum as a framework to create unique and engaging classroom experiences. Site Directors are committed to making their site successful and know that important relationships with children, families, and their team are critical to success. Successful Site Directors are fully engaged, enthusiastic about their work, and eager to share their knowledge.When you join our team as a Site Director, you will:Lead and supervise a group of teachers to create unique and engaging classroom experiences, leverage and develop “best in class” educators to be passionate and committed professionalsEnsure your site is operating effectively; maintain licensing, safety, and educational standardsPartner with parents with a shared desire to provide the best care and education for their childrenCultivate positive relationships with families, teachers, school and district leaders, state licensing authorities, community contacts, and corporate partnersLead recruitment and enrollment efforts of new families and children in our sitesRequired Skills and Experience:At least one year of teaching experience with the ability to develop, engage, and inspire a teamA love for children and a strong desire to make a difference every dayAbility to build relationships with families and staff and create a dynamic environment where play and discovery go hand-in-handOutstanding customer service skills, strong organizational skills, multi-task and manage multiple situations effectivelyMeet state specific guidelines for the roleBe physically able to use a computer with basic proficiency, lift a minimum of 40 pounds, and work indoors or outdoors. Be able to assume postures in low levels to allow physical and visual contact with children, see and hear well enough to keep children safe, and engage in physical activityRead, write, understand, and speak English to communicate with children and their parents in EnglishRange of pay $16.35 - $33.15 HourlyOur benefits meet you where you are. We’re here to help our employees navigate the integration of work and life:- Know your whole family is supported with discounted child care benefits.- Breathe easy with medical, dental, and vision benefits for your family (and pets, too!).- Feel supported in your mental health and personal growth with employee assistance programs.- Feel great and thrive with access to health and wellness programs, paid time off and discounts for work necessities, such as cell phones.- and much more.We operate research-backed, accredited, and customizable programs in more than 2,000 sites and centers across 40 states and the District of Columbia. As we expand, we’re matching the needs of more and more families, dynamic work environments, and diverse communities from coast to coast. Because we believe every family deserves access to high-quality child care, no matter who they are or where they live. Every day, you’ll help bring this mission to life by building community and delivering exceptional experiences. And if you’re anything like us, you’ll come for the work, and stay for the people.KinderCare Learning Companies is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, age, sex, religion, disability, sexual orientation, marital status, military or veteran status, gender identity or expression, or any other basis protected by local, state, or federal law.Job Posting End Date : 2025-08-25
Full Time
6/10/2025
Oakland, CA 94616
(42.2 miles)
Your Role The Behavioral Health Teamis responsible the coordination of care and assistance in finding providers for members in need. The Clinical Services Coordinator (CSC), Intermediate will report to the Supervisor, Operations -Behavioral Health . In this role you will be for supporting clinical staff day-to-day operations.Your Work In this role, you will: Work in a production-based environment with defined production and quality metrics.Process Faxed /Web Portal /Phoned in Authorization or Hospital Admission Notification Requests, Utilization Management (UM)/Case Management (CM) requests and/or calls left on voicemail.The CSC will oversee designated queues and workstreams, with standardized reports to detect and address member needs.Assists in coordinating care for specific high risk/high-cost patient population, including referrals to community resources, facilitation of medical services, referral to ancillary providers, etc.Provide support to Case Management and/or Utilization Management team on member eligibility, benefits, and provider networksData entry including authorization forms, high risk member information, verbal HIPPA authorizations information for case creation.Serves as an initial point of contact for providers and/or members in the behavioral health management process by telephone or correspondence.Assists with system letters, requests for information and data entry.Provides administrative/clerical support to Behavioral Health management.Your Knowledge and Experience Requires a high school diploma or equivalentRequires at least 3 years of prior relevant experienceDesired certification and/or training as a patient advocate, health coach, care navigator or other relevant health plan experience2-year work experience with managed health care utilization or case management department or a similar medical management department at a different payor, facility, or provider/group.Ability to work in a high-paced production environment with occasional overtime needed (including weekends) to ensure regulatory turnaround standards are met.Knowledge of clinical workflow to assist BH Care Managers with case creation, research/issue resolution and other UM related functions, as necessary.
Full Time
5/21/2025
Dixon, CA 95620
(30.3 miles)
ABOUT USTogether, we are the Epic Special Education Staffing family and family is how we view each member of this incredible community. From our family to the nation’s schools, we remain focused on providing a world of opportunities for you to leverage your abilities and make an impact on special education. Apply today!POSITION DESCRIPTIONEpic Special Education Staffing is partnering with an exceptional school district who is looking for a contract School Certified Occupational Therapist for the 2025 - 2026 school year.·Duration: 8/11/2025 - 06/04/2026·Location: Dixon, CA·Location Type: On-Site·Schedule: Full Time·Hours: 37.50·Grade/Age Levels: Elementary School;High School;Kindergarten;Middle School;Pre-K·Weekly Pay Range: $51.75 – $59.51 per hour on a local contractBENEFITSWe offer a variety of benefits for you and your loved ones. As a valued and respected part of the Epic family, you will enjoy:·Competitive compensation packages for both local and travel contracts·Medical, Dental, and Vision benefits·Infertility & Domestic Partner Coverage·Summer Insurance Coverage·PTO & Holiday Pay·401K matching·Wellness and Employee Assistance Program (EAP)·CEU & license reimbursements·Referral bonuses of $1000QUALIFICATIONSThe minimum qualifications for School Certified Occupational Therapist:·1 year of verifiable, professional experience as School Certified Occupational Therapist within the last 3 years (may include residency or clinical practicum)·Valid School Certified Occupational Therapist credential/license or in process in state of practice·Employees must be legally authorized to work in the United States and will be asked for proof upon hire. We are unable to sponsor or take over sponsorship of an employment Visa at this time.·We will consider all qualified applicants for employment, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws.·Epic Staffing Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, housing, age, disability or genetics.At Epic Special Education Staffing, you will have the opportunity to apply your unique experience and expertise with school-based special education as your singular focus. We offer stimulating and rewarding careers that provide an opportunity to make a difference in a child's life! Earn more for referring your friends! For a limited time, we are increasing our Referral Bonus for select positions! You could receive up to $2,250 bonus and a $250 charitable contribution! Submit your referrals by October 31, 2025, and ensure your friend begins their contract during the 2025-2026 school year to qualify.By applying for this position, you agree that any calls from Epic Staffing Group and its subsidiaries may be monitored or recorded for training and quality assurance purposes.
Full Time
6/1/2025
Petaluma, CA 94954
(17.1 miles)
Physical Therapist - RehabWe are seeking a dedicated Physical Therapist to join our rehabilitation team. In this role, you will help patients recover from injuries or illnesses by improving their movement, reducing pain, and restoring functionality through personalized therapy programs.Key Responsibilities:Evaluate patients to assess their physical conditions and develop individualized treatment plans.Implement therapeutic exercises, manual therapy techniques, and specialized equipment to aid recovery.Educate patients and caregivers on techniques to improve mobility and prevent future injuries.Collaborate with other healthcare professionals to ensure comprehensive care for patients.Monitor patient progress and adjust treatment plans as necessary to achieve optimal outcomes.Document patient evaluations, treatments, and progress in compliance with healthcare regulations.Work Environment:Work in rehabilitation centers, hospitals, outpatient clinics, or private practices specializing in physical therapy.Engage in a dynamic, hands-on environment that requires physical activity and patient interaction.Benefits:Competitive salary and comprehensive benefits package.Opportunities for professional growth through training and certifications.A supportive work environment focused on collaboration and innovation in patient care delivery.*This information is based on the Bureau of Labor Statistics (BLS). Actual job responsibilities may vary by location.*
Full Time
6/10/2025
Oakland, CA 94616
(42.2 miles)
Your Role Reporting to the Sr. Director, Utilization Management, the role of the Director, Medicare & Medi-Cal Utilization Management is critical to the success of Blue Shield of California and the Utilization Management department in realizing its goals and objectives.This individual will play a key role as part of the Utilization Management team in delivering and collaborating on all aspects of utilization management and care coordination for our Medicare and Medi-Cal membership. The Director, Medicare & Medi-Cal Utilization Management role will also provide direction and leadership in compliance to regulatory requirements and key operational metrics.Your Work In this role, you will: Manages and monitors prior authorization and concurrent review to ensure that the patient is getting the right care in a timely and cost-effective way.Leading development of UM strategy by leveraging the use of data/analytics to inform and technology solutions to streamline operational efficiencies while also building a cost-benefit methodology to rationalize decisions on UM reviews to be performed based upon staffing costs, productivity, and projected medical cost savings.Provides analysis and reports of significant utilization trends, patterns, and resource allocation.Partners with physicians and others to develop improved utilization of effective and appropriate services.Establishing and measuring productivity metrics to support workforce planning methodology and rationalization of services required to perform UM reviews.Reviewing and reporting out on Utilization Review (UR) trending for Medicare and Medi-Cal membership.Ensuring alignment of the authorization strategy with clinical policy, payment integrity, and network development strategies to optimize quality and cost of care.Responsible for managing strategic projects and supporting operations initiatives.Leading operational implementation of transformation changes (organizational management, process implementation, technology adoption).Responsible for operational teams' performance, resource management, continuous improvement, and training.Responsible for operational audit readiness, ensuring adequate processes and internal audit measures in place and maintained quarterly.Ensuring all operational processes are meeting regulatory and accreditation requirements.Fosters a culture of process excellence, BSC leadership principles, and a great place to work environment.Occasional business travel required.Your Knowledge and Experience Requires current CA RN LicenseBachelor’s of Science in Nursing or advanced degree preferredMaster’s degree or equivalent experience preferredMinimum of 10 years of Utilization Management or relevant experience, including 6 years of management experienceMinimum of 5 years of progressive leadership in Utilization Management operationsHealth plan or similar health care organization structure experience requiredSuccessful track record in driving organizational change managementExcellent relationship and consensus-building skills required
Full Time
6/2/2025
Vallejo, CA 94592
(20.9 miles)
ABOUT USTogether, we are the Epic Special Education Staffing family and family is how we view each member of this incredible community. From our family to the nation’s schools, we remain focused on providing a world of opportunities for you to leverage your abilities and make an impact on special education. Apply today!POSITION DESCRIPTIONEpic Special Education Staffing is partnering with an exceptional school district who is looking for a contract School Speech Language Pathologist Assistant for the 2025 - 2026 school year.·Duration: 8/18/2025 - 06/11/2026·Location: Vallejo, CA·Location Type: On-Site·Schedule: Full Time·Hours: 35.00·Grade/Age Levels: 18-22 Year Olds;Early Intervention;Elementary School;High School;Kindergarten;Middle School;Pre-K·Weekly Pay Range: $36.00 – $41.40 per hour on a local contractBENEFITSWe offer a variety of benefits for you and your loved ones. As a valued and respected part of the Epic family, you will enjoy:·Competitive compensation packages for both local and travel contracts·Medical, Dental, and Vision benefits·Infertility & Domestic Partner Coverage·Summer Insurance Coverage·PTO & Holiday Pay·401K matching·Wellness and Employee Assistance Program (EAP)·CEU & license reimbursements·Referral bonuses of $1000QUALIFICATIONSThe minimum qualifications for School Speech Language Pathologist Assistant:·1 year of verifiable, professional experience as School Speech Language Pathologist Assistant within the last 3 years (may include residency or clinical practicum)·Valid School Speech Language Pathologist Assistant credential/license or in process in state of practice·Employees must be legally authorized to work in the United States and will be asked for proof upon hire. We are unable to sponsor or take over sponsorship of an employment Visa at this time.·We will consider all qualified applicants for employment, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws.·Epic Staffing Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, housing, age, disability or genetics.At Epic Special Education Staffing, you will have the opportunity to apply your unique experience and expertise with school-based special education as your singular focus. We offer stimulating and rewarding careers that provide an opportunity to make a difference in a child's life! Earn more for referring your friends! For a limited time, we are increasing our Referral Bonus for select positions! You could receive up to $2,250 bonus and a $250 charitable contribution! Submit your referrals by October 31, 2025, and ensure your friend begins their contract during the 2025-2026 school year to qualify.By applying for this position, you agree that any calls from Epic Staffing Group and its subsidiaries may be monitored or recorded for training and quality assurance purposes.
Full Time
6/10/2025
Oakland, CA 94616
(42.2 miles)
Your Role The Behavioral Health (BH) Utilization Management (UM) team performs prospective, concurrent, retrospective utilization reviews and first level determinations for members using BSC evidenced based guidelines, policies, and nationally recognized clinical criteria across multiple lines of business. The Behavioral Health Utilization Management, Consultant (Lead), will report to the Manager of Behavioral Health Utilization Management (BH UM). In this role you will support the clinicians with daily operations, provide coaching, and serve as the subject matter expert for the BH UM team as they conduct clinical reviews of mental health and substance use authorization requests at various levels of care for medical necessity.Your WorkIn this role, you will:Facilitate communication between leadership, Medical Directors, and non-clinical leads to address line staff questions and issues; escalate matters to management with recommendations or consultation as neededLead onboarding/training of incoming staff, provide proactive and guided support through the onboarding processMaintain and gain knowledge of behavioral health utilization management through team and departmental expansion as neededAct as subject matter expert to review and evaluate the effectiveness of operational workflows to identify problems and develop improvements, modifications, and enhancementsDevelop and evaluate tools and materials that enhance operating efficiency, accuracy, and technical skill levels of unit staffAssist with audit readiness in collaboration with internal BSC partnersPerform advanced or complicated prior authorization and concurrent utilization reviews and first level determinations for members using non-profit association guidelines ensure discharge (DC) planning at levels of care appropriate for the members needs and acuity; prepare and present cases to Medical Director (MD) for oversight and necessity determinationIdentify process and control improvement opportunities and provide recommendations that help improve the effectiveness, efficiency and/or economic value of a control or processProvide guidance, coaching and training on internal behavioral health utilization management processes to other employees across the company as appropriateLead, manage, and execute other special projects and team initiatives as assignedLead team huddles/meetings to support processes and collaboration of team membersSupport team through consistent and successful caseload management and workload to achieve team goals, regulatory timelines, and accreditation standardsYour Knowledge and ExperienceCurrent unrestricted CA license (LCSW, LMFT, LPCC, PhD/PsyD or RN with Behavioral Health experience) requiredAdvanced degree commensurate with field is preferredRequires at least seven (7) years of prior experience in healthcare related fieldExperience operating in a lead role or equivalent leadership training is preferredFive (5) years conducting Behavioral Health Utilization Management for a health insurance plan or managed care environment preferredDeep knowledge of Behavioral Health Utilization Management including ability to apply and interpret admission and continued stay clinical against nonprofit association guidelinesFamiliarity with medical terminology, diagnostic terms, and treatment modalities including ability to comprehend psychiatric evaluations, clinical notes, and lab resultsProficient with Microsoft Excel, Outlook, Word, Power Point, and the ability to learn and utilize multiple systems/databasesExcellent analytical, communication skills, written skills, time management, and organizational skillsPossess outstanding interpersonal, organizational, and communication skills, positive attitude, and high level of initiativeAbility to identify problems and works towards problem resolution independently, seeking guidance as needed
Full Time
6/1/2025
Santa Rosa, CA 95401
(20.2 miles)
Physical Therapist - Home Health Join our team as a dedicated Physical Therapist in Home Health, where you will help patients improve movement, manage pain, and regain independence in the comfort of their own homes. Key Responsibilities: Review patient medical histories and conduct assessments to diagnose movement dysfunction and identify patient goals.Develop and implement individualized treatment plans that may include hands-on therapy, exercises, and use of assistive equipment.Provide skilled physical therapy services in accordance with a physician’s plan of care, adapting interventions to the home environment.Educate patients and family members about the recovery process, safe mobility, and home exercise programs.Monitor and document patient progress, modifying treatment plans as needed to achieve optimal outcomes.Communicate and collaborate with physicians, nurses, and other healthcare professionals to coordinate care.Supervise and instruct Physical Therapist Assistants or Aides as required.Ensure all documentation is completed promptly and accurately in compliance with agency and regulatory standards. Work Environment: The role is based in patients’ homes, requiring travel within the community and adaptability to various home settings.This position requires strong communication, organizational skills, and the ability to work independently. Benefits: A competitive salary with opportunities for career advancement within home health or rehabilitation specialties.A comprehensive benefits package including health insurance, retirement savings plans, and paid time off.Support for continuing education programs to maintain licensure and enhance expertise in home health physical therapy. Equal Opportunity Employer: Your commitment to helping patients regain independence at home is valued here. We strive to create an inclusive environment where all employees can thrive professionally while making a meaningful difference in patients’ lives. *This information is based on the Bureau of Labor Statistics (BLS). Actual job responsibilities may vary by location.*
Full Time
6/10/2025
Oakland, CA 94616
(42.2 miles)
Your Role Reporting to the Chief Medical Officer, the Senior Medical Director, Clinical Strategy will define the vision and priorities for Blue Shield of California’s strategy to deliver best in class clinical outcomes for our members while working to ensure that health care is affordable. In this role you will be accountable for working in partnership with other leaders to deliver best in class clinical programs and align our value-based care models to meet our clinical strategy objectives. Your WorkIn this role, you will:Develop a clinical strategy framework and guiding principles, grounded in data on population health outcomes and cost, to deliver Best in Class clinical outcomes for Blue Shield of California membersDefine the organization’s overall clinical strategy, as relates to priorities, partnerships, and key measures of success to improve member experience, population health and affordability, inclusive of primary care and specialty careCo-chair the Clinical Program Review and Governance Committee with the Chief Medical Officer to ensure that all clinical programs are delivering expected clinical and cost of care outcomes for our membersWork with teams performing vendor management to ensure that contracts include appropriate metrics to ensure programs are meeting operational targets to achieve clinical objectivesCollaborate with the Health Economics team to develop the methodology to evaluate the effectiveness and lead a process to ensure robust evaluation of all clinical programsCollaborate with business leaders to ensure that the clinical strategy and clinical programs are meeting business, client, and member needsCreate an environment of accountability and continuous quality improvement to ensure that all clinical programs continue to meet and exceed objectives necessary to deliver best in class clinical outcomes for Blue Shield of California membersCommunicate internally and externally the vision and strategy to transform healthcare to deliver Best in Class clinical outcomes for Blue Shield of California membersYour Knowledge and ExperienceMinimum of 2 years of previous medical leadership experienceMinimum of 5 years of direct patient care experience post residencyMinimum 4 years experience in observational study design and execution and/or clinical program evaluationMedical degree (M.D./D.O.)Maintain active, unrestricted California State Medical License required; Maintain active, unrestricted Medical License in all additional assigned states requiredMaintain Board Certification in one of ABMS, ABOS, or AOA recognized specialty requiredOutstanding verbal and written communication skillsAbility to lead through influence in a matrixed organizationMasters or PhD in Health Services Research, Epidemiology, Biostatistics or similar field preferredExperience in a health plan or managed care organization is preferred
Full Time
6/1/2025
Santa Rosa, CA 95401
(20.2 miles)
Physical Therapist - Home Health Join our team as a dedicated Physical Therapist in Home Health, where you will help patients improve movement, manage pain, and regain independence in the comfort of their own homes. Key Responsibilities: Review patient medical histories and conduct assessments to diagnose movement dysfunction and identify patient goals.Develop and implement individualized treatment plans that may include hands-on therapy, exercises, and use of assistive equipment.Provide skilled physical therapy services in accordance with a physician’s plan of care, adapting interventions to the home environment.Educate patients and family members about the recovery process, safe mobility, and home exercise programs.Monitor and document patient progress, modifying treatment plans as needed to achieve optimal outcomes.Communicate and collaborate with physicians, nurses, and other healthcare professionals to coordinate care.Supervise and instruct Physical Therapist Assistants or Aides as required.Ensure all documentation is completed promptly and accurately in compliance with agency and regulatory standards. Work Environment: The role is based in patients’ homes, requiring travel within the community and adaptability to various home settings.This position requires strong communication, organizational skills, and the ability to work independently. Benefits: A competitive salary with opportunities for career advancement within home health or rehabilitation specialties.A comprehensive benefits package including health insurance, retirement savings plans, and paid time off.Support for continuing education programs to maintain licensure and enhance expertise in home health physical therapy. Equal Opportunity Employer: Your commitment to helping patients regain independence at home is valued here. We strive to create an inclusive environment where all employees can thrive professionally while making a meaningful difference in patients’ lives. *This information is based on the Bureau of Labor Statistics (BLS). Actual job responsibilities may vary by location.*
Full Time
6/10/2025
Oakland, CA 94616
(42.2 miles)
Your Role The Promise Health Plan Medical Director provides clinical leadership within the Blue Shield Promise Office of the CMO. The Medical Director’s duties include oversight and management of the clinical processes in support of member health initiatives, utilization management, care and case management, and clinically related functions. These functions include performance of pre-service, concurrent and retrospective utilization review, and retrospective provider claims dispute reviews. The Medical Director also provides physician oversight and support for various aspects including, but not limited to, Appeals and Grievances, provider dispute resolution, and peer review.Moreover, the Promise Chief Medical Officer will assign or delegate the Medical Director to lead or meaningfully contribute to Promise Health Plan priorities and transformative initiatives that continue to improve the health and wellbeing of Promise Health Plan members. The Medical Director serves as a role model for other clinical staff and is a knowledgeable resource in Medi-Cal and Medicare regulatory requirements,NCQA guidelines, measurement of health care quality (HEDIS and CAHPS) and California Department of Health Care Services’ population health strategies to reduce health care inequities in vulnerable populations and communities of color.The Blue Shield Promise Medical Director works collaboratively with Blue Shield’s Medical Care Services (MCS)and other appropriate departments across product lines to identify and address opportunities to improve service, reduce administrative cost and support department and organizational business goals. Finally, at the direction of the Promise Chief Medical Officer or VP, Medical Director, Medical Management, the Medical Director will be responsible for engaging in organization-wide quality improvement efforts and promoting a culture of continuous improvement throughout the organization and contracted provider partners in each regional market.Your Work In this role, you will: Complete clinical reviews (pre-service authorizations, concurrent review, provider claims disputes or others) within standards of care, regulatory, and compliance standards.Provide clinical review and resolution of appeals and grievances cases within compliance standards.Support process improvement and optimization efforts.Participate and lead discussions in cross-functional forums such as long-length of stay rounds, interdisciplinary care rounds, and assisting case management and other departments as needed.Serve as a clinical, regulatory, and quality improvement resource and clinical thought leader within the organization and externally with provider groups and community partners.Support Chief Medical Officer, VP Medical Director, Medical Management, and Senior Medical Director in strategic initiatives by proposing clinical initiatives, providing expert input, shaping the strategy, and/or serving as the initiative driver.Understand and abide by all departmental policies and procedures as well as the organization’s Standards of Conduct and Corporate Compliance Program.Attend mandatory Corporate Compliance Program education sessions, as required for this position, including the annual mandatory Standards of Conduct class.Participate in medical director on-call schedule including weekends, holidays and evenings.Any other duties assigned by CMO and/or VP Medical Director, Medical Management and/or Senior Medical Director.Your Knowledge and Experience Medical degree (M.D./D.O.)Maintain active, unrestricted California State Medical License required; Maintain active, unrestricted Medical License in all additional assigned states requiredCompleted residency preferably in adult based primary care specialty (e.g., Internal medicine, Family practice)Minimum 5 years direct patient care experience post residencyMaintain Board Certification in one of ABMS or AOA recognized specialty required (preferably Internal Medicine or Family Practice)Demonstrated proficiency in at least three of the following: (MEDICARE/MEDICARE STARS, Dual Special Needs Plan (D-SNP), MEDI-CAL, NCQA/URAC/Quality Programs, Policies/Procedure development, Clinical Subject Matter Expert for Litigation, SIU/Waste/Fraud/Abuse, Appeals/Grievances, Case Management/Population Health, Federal Employee Program (FEP), Education/Training (DELIVERS CME, CEU), Quality Improvement and/or Requirements for Behavioral HealthExperience with working in and/or with a Health Plan setting is preferred.Knowledge of Medi-Cal regulatory requirements, benefits and available resources is preferred.Knowledge of the wide ranges of psychosocial challenges, social determinants and health care inequities in diverse communities.Comfortable with written and verbal communication skills, analytical, time management and organizational skills. Proficient with computer programs such as Microsoft Excel, Outlook, Teams, Word, and PowerPoint.
Full Time
6/10/2025
Oakland, CA 94616
(42.2 miles)
Your Role Reporting to the Sr. Director, Utilization Management, the role of the Director, Commercial Utilization Management is critical to the success of Blue Shield of California (BSC) and the Utilization Management (UM) department in realizing its goals and objectives. This individual will play a key role as part of UM team in delivering and collaborating on all aspects of utilization management and care coordination for Commercial membership. The Director, Commercial Utilization Management role will also provide direction and leadership in compliance to regulatory requirements and key operational metrics. This role requires weekly travel to an approved BSC office, and monthly travel to the Rancho Cordova BSC office. Ad hoc travel as needed.Your WorkIn this role, you will:Manage and monitor prior authorization and concurrent review to ensure that the patient is getting the right care in a timely and cost-effective wayLead development of UM strategy by leveraging the use of data/analytics to inform and technology solutions to streamline operational efficiencies while also building a cost-benefit methodology to rationalize decisions on UM reviews to be performed based upon staffing costs, productivity, and projected medical cost savingsProvide analysis and reports of significant utilization trends, patterns, and resource allocation. Partner with physicians and others to develop improved utilization of effective and appropriate servicesEstablish and measure productivity metrics in order to support workforce planning methodology and rationalization of services required to perform UM reviewsReview and report out on Utilization Review (UR) trending for Commercial membershipEnsure alignment of the authorization strategy with clinical policy, payment integrity, and network development strategies to optimize quality and cost of careManage strategic projects and support operations initiativesLead operational implementation of transformation changes (organizational management, process implementation, technology adoption)Lead operational teams' performance, resource management, continuous improvement, and trainingLead operational audit readiness, ensure adequate processes and internal audit measures are in place and maintained quarterlyEnsure all operational processes are meeting regulatory and accreditation requirementsFoster a culture of process excellence, BSC leadership principles, and a great place to work environmentYour Knowledge and ExperienceRequires current CA RN LicenseBachelors of Science in Nursing or advanced degree preferredMaster’s degree or equivalent experience preferredMinimum of 10 years prior relevant experience, including 6 years of management experienceMinimum of 5 years of progressive leadership in Utilization Management operations, preferredHealth plan or similar health care organization structure experience requiredSuccessful track record in driving organizational change managementExcellent relationship and consensus-building skills required#LI-JS3
Full Time
6/10/2025
Oakland, CA 94616
(42.2 miles)
Your Role The Facility Compliance Review (FCR) team reviews post service prepayment facility claims for contract compliance, industry billing standards, medical necessity and hospital acquired conditions.. The Clinical Services Coordinator, Advancedwill report to the Manager, Operations FCR. In this role you will assist the clinical team to ensure a timely review of facility compliance claims, including monitoring queues, assisting with administrative support to the FCR team This will includemanagement of daily inventory, assisting with researching claims, pulling medical records and answering questions sent to the FCR mailbox. The main goal of this team is to support the clinical team to ensure they have what they need in order to complete the medical necessity reviews.Your Work In this role, you will: Process faxed/phoned in authorizations, UM/CM requests, special processing/case types and/or calls left on voicemailMonitor specific queues/workstreams andgeneratespre-defined reports to identify and resolve common errorsHandle customer/provider problematic callsCheck member history for case management triageand research member eligibility/benefits and provider networksAssign initial EOA days, or triage to nurses, based on established workflowAssists with system letters, requests for information and data entry. Monitors for Medical Records Outstanding (MRO), keeps track to ensure timely receipt and filing of medical records. **Requires occasional visits to the office to collect these medical records. Provides administrative/clerical support to the FCR team.Acts as a liaison, gather information and track all patients referred to the care management programsWork with the Operations Specialist and Senior Manager on projects as assigned.Monitor specific queues/workstreams and generates pre-defined reports to identify and resolve common errors. Your Knowledge and Experience Requires a high school diploma or equivalentRequires at least 5 years of prior relevant experienceRequires health insurance/managed care experienceRequires strong computer navigation skillsRequires independent motivation and strong work ethic
Full Time
6/6/2025
Greenbrae, CA 94904
(33.1 miles)
Occupational Therapist - Acute Care We are seeking a dedicated Occupational Therapist to join our acute care team. In this role, you will evaluate and treat patients recovering from injuries, surgeries, or acute medical conditions to help them regain independence and improve their quality of life. Key Responsibilities: Assess patients' physical, cognitive, and emotional abilities to develop individualized treatment plans.Implement therapeutic interventions to enhance daily living skills and promote functional independence.Collaborate with interdisciplinary teams to ensure comprehensive patient care.Educate patients and families on strategies to maintain progress after discharge.Document patient progress and adjust treatment plans as necessary. Work Environment: The role is based in hospitals or acute care facilities where occupational therapists work with patients requiring immediate rehabilitation support.This position involves standing for long periods and assisting patients with mobility or task modifications. Benefits: A competitive salary with opportunities for advancement within acute care occupational therapy settings.A comprehensive benefits package including health insurance, retirement savings plans, and paid time off.Access to continuing education programs to enhance expertise in acute care rehabilitation techniques. Equal Opportunity Employer: Your commitment to improving patient outcomes is valued here. We strive to create an inclusive environment where all employees can thrive professionally while delivering exceptional care to our patients during their recovery journeys. *This information is based on the Bureau of Labor Statistics (BLS). Actual job responsibilities may vary by location.*
Full Time
5/30/2025
Oakland, CA 94616
(42.2 miles)
Your Role The Network Contracting and Trend Analytics (NTA) team supports the Network Management team with analytical and financial modeling for provider contracting and network development activities for Blue Shield of California. The Senior Principal, Medical Informatics of NTA will report to the Senior Director of NTA. In this role you will be responsible for behavioral health finance analytics including measurement of internal cost of healthcare and reporting, analytics supporting coordination of care opportunities, and oversight of provider contracting analytics. Our leadership model is about developing great leaders at all levels and creating opportunities for our people to grow – personally, professionally, and financially. We are looking for leaders that are energized by creative and critical thinking, building and sustaining high-performing teams, getting results the right way, and fostering continuous learning.Your Work In this role, you will: Develop the financial management and modeling best practices, specifically for Behavior Health as we move to an in-sourced environmentImplement on-going behavior health costs analysis and trendsBe responsible for CoHC - Behavior HealthBe the lead on modeling the financial aspects. Example, evaluating the financial aspects of care activities such as hospital ER vs behavioral health servicesLead all financial aspects in developing Value-Based Contracting, specifically in Behavior Health marketplace.Be accountable for development of the financial contractual arrangements and the implementation of these providers, which we are bringing in house Your Knowledge and Experience Requires a college degree or equivalent experienceMPH, MBA, MS, MA, RN, or RHIA preferredRequires 10 years of relative experienceRequires a minimum of 5 years’ experience in Health Care (managed care, academic, or gov't payer)Requires contracting in healthcare with a behavioral health specialtyRequires experience developing programs that will translate into CoHC savings specifically in extensive vendor knowledge of financial healthcare within behavioral healthRequires experience with behavioral health financial reporting and modelingRequires one to be comfortable with an ever changing business model that is continually seeking the optimal solution in the behavioral health spaceRequires a SAS Certified Base Programmer Credential or equivalent or a SAS Certified Advanced Programmer Credential or equivalent
Full Time
6/6/2025
Pleasant Hill, CA 94523
(35.6 miles)
Physical Therapist - OtherWe are seeking a versatile and skilled Physical Therapist to join our team. In this role, you will provide specialized physical therapy services tailored to unique patient populations or settings, helping individuals improve mobility, manage pain, and regain independence.Key Responsibilities:Evaluate patients to determine their physical therapy needs and create individualized treatment plans.Implement therapeutic exercises, manual therapy techniques, and other interventions to address patients' specific conditions.Educate patients and caregivers on exercises, lifestyle changes, and techniques to promote recovery and prevent future injuries.Collaborate with other healthcare professionals to ensure comprehensive patient care.Document patient progress and adjust treatment plans as necessary to achieve optimal outcomes.Adapt therapy approaches based on the unique requirements of the setting or patient population.Work Environment:Provide care in diverse settings such as home health, schools, community programs, or specialized facilities.Work in a dynamic environment requiring adaptability and innovative problem-solving skills.Collaborate with multidisciplinary teams to deliver holistic care tailored to individual needs.Benefits:Competitive salary and comprehensive benefits package.Opportunities for professional growth through specialized training and certifications.A supportive work environment focused on collaboration and innovation in patient care.*This information is based on the Bureau of Labor Statistics (BLS). Actual job responsibilities may vary by location.*
Full Time
5/30/2025
Oakland, CA 94616
(42.2 miles)
Your Role The Middle Market underwriting team is responsible for balancing operating income and membership goals while protecting the company’s bottom line from loss. The Underwriter - Large Group, Experiencedwill report to the group underwriting manager. In this role you will directly contribute to the company achieving its financial and strategic goals for employer accounts with 101 or more eligible subscribers. Your Work In this role, you will: Collect, review and analyze customer specific information including financial condition, employee demographics, carrier history and previous claim experience to determine risk, potential benefit features and premium rates for fully insured groups requiring minimal customizationUnderwrite new and renewal business by calculating monetary risk along with amendments to existing contractsAssist as necessary in the negotiation of benefit plan designs and financial assumptions with sales teams on new and renewed businessReview and approve all sales requests within company established standards and policy guidelinesReview and interpret ad hoc reports as requested and produce ongoing reportsMay assist the sales team in implementing new and existing contracts by reviewing final enrollment numbersProvides underwriting knowledge sharing and education to peers and/or members of the sales teamYour Knowledge and Experience Requires a bachelor's degree in a related field such as finance, mathematics or accounting and/or equivalent combination of education and experienceRequires at least 3 years of prior relevant experienceRequires working knowledge of underwriting principles and proceduresRequires demonstrated math/statistical, analytical and problem-solving skillsRequires an attention to detail and accuracy and understanding of the company’s revenue, operating income and membership goalsRequires ability to solve complex problems with sometimes ambiguous informationRequires good time management and customer service skills
Full Time
6/6/2025
Oakland, CA 94616
(42.2 miles)
Your Role The End-to-End Member Experience team is responsible for developing a comprehensive Member Experience (MX) strategy that integrates digital, call center, marketing, and operations efforts to achieve excellence within the healthcare industry. The End-to-End Member Experience Strategic Insights, Consultant will report to the Senior Manager, Strategic Insights for End-to-End Member Experience. In this role, you will design, manage, and conduct MX research in collaboration with external vendors and internal stakeholders to inform the optimization of member experiences specific to Blue Shield members, all while driving our Net Promoter Score (NPS) and Forrester program performance.Your WorkIn this role, you will:Drive MX strategy by generating insights to prioritize and refine the MX roadmap, focusing on initiatives to enhance the experience for all membersSynthesize complex data and concepts into easily understood stories and recommendations for senior leadership and cross-functional teams, by scaling our NPS and Forrester programsSupport the Voice of the Customer (VoC) programs and collaborate across the organization to translate member reported issues into effective actionable resultsDerive insights and trends from data and analytics to create high-level strategies to drive optimization of customer experience and enhancement of loyaltyIdentify critical short and long-term business opportunities that enable transformational change across the enterpriseSynthesize complex data and concepts into easily understood stories and recommendations for senior leadership, by scaling our NPS & Forrester programsProduce impactful insights by leveraging expertise in survey design, statistical analysis, and data-driven storytellingCollaborate with internal teams to leverage insights in the development of journey maps and action plansNavigate ambiguity through strategic thinking, identify and implement improvements to various processes, programs, and tools used in support of the VoC best practicesOwn monthly, quarterly, and annual reporting, sharing insights in presentations to internal teamsYour Knowledge and ExperienceRequires a bachelor’s degree or equivalent experience and/or equivalent combination of education and experienceRequires at least 7 years of prior relevant experience, including in Member or Customer Experience, Voice-of-Customer programs (e.g., CAHPS, Digital MSAT, NPS, Forrester, etc.) or Market ResearchRequires ability to analyze ambiguous feedback from members/customers, employees, and other sources to turn into actionable insights for practical useRequires experience with tools to analyze and interpret member feedback data (e.g., Tableau, Vendor managed software, etc.)Requires experience with applying a variety of data analysis techniques and combining survey and operational dataExperience in customer experience program reporting, design, and roadmap development, in roles such as analyst, program manager, or adjacent strongly preferredExperience managing customer experience improvement projects from insights to building business cases to managing implementation (working with cross-functional teams), strongly preferredStrong communicator, self-starter, strategic thinker with a blend of business understanding and quantitative skills#LI-AD3
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