Pay:$42/HR+ DOE
The pay listed is the hourly range or the hourly rate for this position. A specific offer will vary based on applicant’sexperience, skills, abilities, geographic location,and alignment with market data.
Benefit Information:
ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit ABM Employee Benefits | Staff & Management
POSITION RESPONSIBILITIES
Maintains professional behavior consistent with role as well as composure in difficult interpersonal situationsKnows who all their customers are and initiates and maintains positive relationships with them; always promotes a customer service mindset with both internal and external customers. Responds to all requests from customers with a can-do attitude. Follows up on requests with a sense of urgencyInitiates and maintains positive relationships with administrative leadership and internal department directors, physicians, nursing, and staff to build a strong, cohesive teamDevelops, facilitates, and monitors the process for customer service improvement initiatives and suggest new methods that lead to better serviceCompletes all required ABM Healthcare Support Services weekly and monthly reports in a timely manner; presenting information to be submitted in a neat and professional format.Monitors training programs to ensure compliance and completion within given time frames; conducts in-service training as requiredFollows Universal Precautions/Infection Control ProceduresDemonstrates understanding of HIPPA Privacy Act; maintains confidentiality of patient informationActively participates in customer service improvement initiatives and suggests new methods that lead to better serviceDevelops/coaches department associates to ensure potential is reached by providing feedback, suggesting ways for them to improve skills or build relationships with peers, hospital staff, patients, and customersPromotes departmental TQM/Customer Service initiatives; makes rounds on patient units to meet with nursing and patients/residents to exhibit care and assess if their meal expectations/nutritional needs are being metProactively reports pertinent feedback to Food and Nutrition Services Director in a timely mannerDevelops menus with Chef and Director and signs off on nutritional adequacyEnsures that all required ABM Healthcare Support Services nutrition and patient/resident SOPs are in place; facilitates implementation of department policies and procedures to ensure programs meet goalsDirects staff on the proper use of all automated/manual diet office systems and takes corrective action as neededEnsures that nutritional supplements and diet office equipment are ordered as needed and stays within budgetDocuments appropriate patient/resident nutrition care in medical recordAssesses nutritional status per standards of care/nutrition diagnosis charting; evaluates appropriateness of diet orders; plans appropriate nutrition intervention using Nutrition Care ProcessSelects appropriate nutrition education materials for clientsEnsures compliance with regulatory agenciesMaximizes medical nutrition therapy reimbursementDevelops and implements in-service programs according to procedure; teaches ServSafe® classes to associates along with Chef or DirectorEnsures temperature records are maintained per policy and procedure for tray assembly areaDevelops nutrition staff schedules within budgeted master scheduleDocuments employee report offs and reports occurrences to Food and Nutrition Services Director.Demonstrates ability to complete all diet office job tasks and work in absence of staff to maintain services if needed.Assists with hiring and training new employees – interviews candidates for diet office and dietitian positions, ensures new employees are instructed on facility documentation and other nutrition and patient/resident services SOPs. Completes probationary evaluations per facility procedure.Periodically audits menu accuracy; use of standardized recipes; and safe food handling guidelines.Routinely evaluates (tastes) food products with chef/directorPeriodically checks that meal service is provided at designated times in patient/resident areas.Periodically monitors patient tray assembly to ensure proper food handling, appropriate food temperatures; portioning of items on plates/traysParticipates in budgeting for cost of diet office supplies and equipment.Assists with department and annual facility training programs as assigned by Director; conducts in-service training with nutrition teamAttends outside educational seminars pertinent to nutrition portfolio and regulatory issues. Maintains registration and state licensure/certificationPerforms other duties as assigned or requested.
KNOWLEDGE, SKILLS & ABILITIES
Undergraduate Degree in Nutrition; internship (or equivalent work experience acceptable), and registered dietitian status.Two to three (2-3) years’ work experience in a healthcare environment.Licensed or certified statusCompletion of Sanitation Certification Course desirableProven knowledge of MS Office including word, excel, outlook and powerpoint.
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