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Full Time
5/1/2025
Anchorage, AK 99507
(43.8 miles)
Overview: GovCIO is currently hiring for an IT Service Technicianto provide onsite support for our federal customer. This position will be located in Anchorage, AK and will be an onsite position. All contract personnel may be required to travel occasionally for site coverage. Responsibilities: The employee provides support for all onsite IT activities. They consult with support teams, help desks, customers and other technical staff in the resolution of problems. They coordinate and perform operation and/or maintenance activities for networks/servers. They identify recurring problems and recommend steps to reduce the severity or frequency of problems. They install, troubleshoot and maintain an extensive variety of products and equipment. They deliver services and solutions in technical support, systems refresh, software integration, and operations support. They identify, analyze, and repair product failures, and order and replace parts as needed. They provide onsite training of customer support personnel. Other specific duties include the following:Provide on-call support by identifying, researching and resolving technical problems received via the ServiceNow ticketing system.Interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problems.Recommend systems modifications to reduce user problems.Perform routine system maintenance and analysis functions, including hardware configurations and adding, removing and replacing equipment components.Install operating system patches, upgrades etc. via SCCM Software CenterProvide remote support services for telework/home users.Help ensure user applications work over VPN and/or Citrix.Manage user relocation requestsEnsure devices are properly encrypted.Local On-Site CablingProvide on-site support for enterprise groups such as the network and security operation centers.Restart network equipment, including switches and routers as directed by enterprise networking.Replace defective network equipment.Wireless ServicesAssist users with mobile communication devices.Provide tier 2 support, including but not limited to hardware troubleshooting, OS reinstall, and assisting with device swapping.Asset Inventory SupportAssist with physical inventory as needed.Assist with receiving and receipting property.Disposal Preparation SupportProcess computer equipment for disposal.Ensure disposal policies are properly employed.Ensure all devices are fully wiped of information before leaving the facility.Video Conferencing and Audio/Video O&MTroubleshoot system problems.Work with support staff for remote troubleshooting and repairs.Assist in setting up presentation devices and video conferencing units.Support pre/post application releasesGather analyze, and report end-user support trendsOther duties as assigned#JM #JP #NSS#NEON#DL Qualifications: Required Skills and ExperienceHigh School with 5-8 years (or commensurate experience)USCitizenHigh degree of technical proficiencyExcellent problem-solving skills and analytical abilitiesPreferred Skills and ExperienceMinimum 6 months’ experience troubleshooting Apple Macintosh software and hardware in a customer service roleCertification in Microsoft Operating SystemsFamiliarity with SCCM remote resolution and with using SCCM to remotely complete software installationCompTIA Network+CompTIA A+CompTIA Server+CompTIA Security+Clearance Required:Must be able to obtain and hold a Public Trust Clearance. Company Overview: GovCIO is a team of transformers--people who are passionate about transforming government IT. Every day, we make a positive impact by delivering innovative IT services and solutions that improve how government agencies operate and serve our citizens.But we can't do it alone. We need great people to help us do great things - for our customers, our culture, and our ability to attract other great people. We are changing the face of government IT and building a workforce that fuels this mission. Are you ready to be a transformer We are an Equal Opportunity Employer.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, or status as a protected veteran. EOE, including disability/vets.Posted Pay RangeThe posted pay range, if referenced, reflects the range expected for this position at the commencement of employment, however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, education, experience, and internal equity. The total compensation package for this position may also include other compensation elements, to be discussed during the hiring process. If hired, employee will be in an “at-will position” and the GovCIO reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, GovCIO or individual department/team performance, and market factors. Posted Salary Range: USD $66,000.00 - USD $66,000.00 /Yr.
Full Time
4/23/2025
Anchorage, AK 99507
(43.8 miles)
Type of Requisition:PipelineClearance Level Must Currently Possess:Top Secret SCI + PolygraphClearance Level Must Be Able to Obtain:Top Secret SCI + PolygraphPublic Trust/Other Required:NoneJob Family:Systems AdministrationJob Qualifications:Skills:Computer Servers, Enterprise IT, Information Technology (IT) Systems, System SecurityCertifications:NoneExperience:9 + years of related experienceUS Citizenship Required:YesJob Description:System Administrator Level IIITransform technology into opportunity as a Systems Administrator Senior with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you’ll be at the forefront of innovation and play a meaningful part in improving how agencies operate.At GDIT, people are our differentiator. As a Systems Administrator Senior you will help ensure today is safe and tomorrow is smarter.HOW A SYSTEMS ADMINISTRATOR SENIOR WILL MAKE AN IMPACTProvide Tiers 1 and 2 problem identification, diagnosis, and resolution of problemsProvide support for implementation, troubleshooting and maintenance of IT systemsPerform account management, e.g. establishing, activating, modifying, disabling, and removing accountsProvide configuration management, implementation, and sustainment of compliance with applicable system security controls.Perform periodic vulnerability scans of systemsProvide support to IT systems including day-to-day operations, monitoring and problem resolution for all the client/server/storage/network devices, mobile devices, etc.Implement IAVA security patches and ensure patch status is recorded in appropriate systems of record.Provide support for the escalation and communication of status to agency management and internal customersOptimize system operations and resource utilization, and perform system capacity analysis and planningProvide in-depth experience in trouble-shooting IT systemsProvide detailed analysis and feedback to agency management and internal customers for escalated ticketsProvide support for the dispatch system and hardware problems and remains involved in the resolution processConfigure and manage UNIX, Linux and Windows (or other applicable) operating systems and installs/loads operating system software, troubleshoot, maintain integrity of and configure network components, along with implementing operating systems enhancements to improve reliability and performanceCommunicate and coordinate with the Information System Security Officer (ISSO) and Information System Owner (ISO) regarding system changes as part of the Change and Configuration Management ProcessSupport the ISO by completing required milestones of Plan of Action & Milestones (POA&M) as directed and coordinate completion status with the ISSO to reflect status within the Source System of Record for Security AuthorizationsEnsure IT Assets remain compliant with Identity & Access Control Management (ICAM) policy.Support the design of systems, mission architecture and associated hardwareAnalyze and resolve complex problems associated with server hardware, applications and software integrationSupport the design of systems, mission architecture and associated hardwareWHAT YOU WILL NEED TO SUCCEED:Education: Bachelor’s degree in a technical discipline from an accredited college or university is required. Four (4) years of additional SA experience may be substituted for a bachelor’s degree.Required Experience: Fifteen (15) years' experience as a SA in programs and contracts of similar scope, type, and complexity is required.Certifications:Requires DoD 8570 compliance with Information Assurance Technical (IAT) Level III certificationComputing Environment (CE) Certification. The CE certification requirements can be fulfilled with either Microsoft OS, Cent OS/Red Hat OS CE certificationsSix (6) years of experience with Service Management (ITSM) is requiredITIL 4 platform certification is requiredActive Directory, Identity Management, SCCM, DNS, Group Policy, Active Role Servers, Privileged Account Management (PAM) Services, and MS Exchange are requiredORTrusted Thin Client, and enhanced VDI (e.g., remote GPU and memory scaling) is requiredSecurity Clearance Level: TS/SCI with Full Scope PolygraphLocation: Customer SiteUS Citizenship RequiredGDIT IS YOUR PLACE:401K with company matchComprehensive health and wellness packagesInternal mobility team dedicated to helping you own your careerProfessional growth opportunities including paid education and certificationsCutting-edge technology you can learn fromThe likely salary range for this position is $140,250 - $189,750. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.Scheduled Weekly Hours:40Travel Required:Less than 10%Telecommuting Options:OnsiteWork Location:USA AK Elmendorf AFBAdditional Work Locations:Total Rewards at GDIT:Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.Join our Talent Community to stay up to date on our career opportunities and events atgdit.com/tc.Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans
Full Time
4/25/2025
Palmer, AK 99645
(4.6 miles)
CONQUERING CYBERSPACEWith the constant evolution of today’s technology, information and communications can be optimized like never before. Responsible for a wide range of weaponry, training and intelligence efficiencies, Cyberspace Operations Officers are the foremost experts on the vast world of cyberspace. From computerized, satellite and airborne communications to postal operations and tracking systems, these irreplaceable assets play a critical role in planning missions and ensuring the effectiveness of our cyberspace capabilities.REQUIREMENTSYou must meet several requirements before joining the Air Force. These concern your background, overall health and other standards set by the Air Force, Department of Defense and federal law.Minimum EducationBachelor’s degree with a focus in computer and information sciences, engineering, mathematics, computer science, management information systems or other related disciplines QualificationsKnowledge of electronics theory, information technology, telecommunications and supervisory and control systems including cryptography, vulnerability assessment and exploitation techniquesCompletion of Undergraduate Cyberspace training and mission qualification training in specialty areaCompletion of a current Single Scoped Background Investigation (SSBI)Completionof Officer Training School (OTS), AirForce Academy (AFA) or AirForce Reserve Officer Training Corps (AFROTC)Must be between the ages of 18 and 42
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