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Full Time
5/14/2025
Mississauga, ON L5B 3C9
(29.1 miles)
Application Deadline:06/14/2025Address:2465 Argentia RoadJob Family Group:Customer Shared ServicesProvides leadership and strategic oversight to the Canada Collections Call Centre overseeing all aspects of a call center's operations, ensuring efficient and effective customer service and satisfaction while aligning with broader business goals with respect to liquidation and cure rates and hardship. As Director and Head of Canada Call Centre, you are responsible for managing teams, setting performance goals, implementing strategies to improve processes, ensuring compliance with quality standards and regulationsBusiness OperationsCollaborates in efficient functioning of collections life cycle. Includes participating in the execution of established loss mitigation solutions for the successful resolution of non-performing and high risk accounts.Keeps abreast of needs of the Collections departments. Identifies and makes referrals to other business groups as needed.Maintains current knowledge of collections strategies, practices, and trends and integrates into customer conversations in a professional manner.Acts as the prime contact for internal/external stakeholder relationships, which may include regulators.Acts as a trusted advisor to senior leaders for making business decisions and implementing strategic initiatives.Identifies emerging issues and trends to inform decision-making.Networks with industry contacts to gather competitive insights and best practices.Develops and maintains awareness of industry trends and best practices and the regulatory environment as it relates to collections products and services.Operates at a group/enterprise-wide level and serves as a senior specialist resource across BMO.Applies expertise and thinks creatively to address unique or ambiguous situations and to find solutions to multiple, interdependent, complex problems.Fosters strong internal and external networks and works with and across multiple teams to achieve business objectives.Broader work or accountabilities may be assigned as needed.Execution ExcellenceDevelops rapport and instils confidence with clients, staff and business partners in order to develop credibility and earn their trustWith the support of the Customer Care Team, addresses the most complex escalated customer requests and transactions.Executes established loss mitigation processes/procedures for the resolution of non-performing and high risk accounts.Develops action plans and solutions to address and safeguard the Bank’s interests.Recommends business priorities, advises on resource requirements and develops roadmap for strategic execution.Breaks down strategic problems, and analyses data and information to provide insights and recommendations.Defines business requirements for analytics & reporting to ensure data insights inform business decision making.Designs, develops and directs the planning of the operational programs and strategies including frameworks, tools and processes.Assesses and adapts existing operational programs; develops new capabilities to ensure ongoing success.Ensures programs are executed efficiently and effectively to meet business plans and objectives.Leads the design, implementation and management of core business/group processes.Reviews the program for effectiveness, considers industry trends and recommends enhancements; makes changes as required.Leadership and People management:Reviews and continually monitors performance of existing accounts and client relationshipsSupports and equips senior managers to drive agent performance resultsDevelops and executes strategies to continuously build out core competencies required for collectors to efficiency and effectively execute collections callsManages resources and leads the execution of strategic initiatives to deliver on business and financial goals.Leads change management programs of varying scope and type, including readiness assessments, planning, stakeholder management, execution, evaluation and sustainment of initiatives.Develops and executes tactics/plans to drive specific behaviours, activities, and results.Oversees the design, development, and implementation of tools and training required to deliver business results with a customer and collector focusEnables teams to deliver exceptional customer service that builds trust through expertise, responsive service and support.Supports and enables continuous improvement initiatives by identifying and implementing changes to make processes more effective and efficient.Influences how teams/groups work together.Ensure compliance with documented policies and procedures to execute transactions, activities and processes.Communicates abstract concepts in simple terms.Develops, maintains and executes a business plan, including relationship management strategies, to achieve retention objectives.Enables exceptional customer service that builds trust through expertise, responsive service and support.Qualifications:Typically 9+ years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.Knowledge of Credit Qualifications and associated credit knowledge and skills according to the established qualification standards.Knowledge of federal, state/provincial and local laws pertaining to Consumer Collections and functional area - Expert.Knowledge of competitive marketplace and trends in product offerings - Expert.Negotiation skills – Expert.Seasoned expert with extensive industry knowledge.Technical leader viewed as a thought leader for innovation.Verbal & written communication skills - Expert.Analytical and problem solving skills - Expert.Influence skills - ExpertSalary:$103,500.00 - $192,500.00Pay Type: SalariedThe above represents BMO Financial Group’s pay range and type.Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit:https://jobs.bmo.com/global/en/Total-RewardsAbout UsAt BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.To find out more visit us at https://jobs.bmo.com/ca/en.BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.
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Full Time
5/1/2025
Oakville, ON B8B
(17.2 miles)
Restriction: Canadian Position (Bilingual French Required)About the RoleThe Field Solution Architect I plays a crucial role in supporting pre-sales technical inquiries regarding product features and functionalities. This position involves recommending tailored solutions and sizing based on customer input, assisting hardware and software engineering teams with troubleshooting technical escalations, and collaborating with internal and external partners to create innovative technology solutions. You will educate customers on current technologies and foster relationships with vendors and clients. This role may involve specialization in a specific vendor or support across multiple technologies. Additionally, you will be responsible for creating and delivering demonstration training enablements to partners on-site.In this role, you will drive the adoption of Palo Alto Networks' Next Generation security platform and technology solutions, deliver customized training, replicate best practices, and demonstrate Palo Alto Networks products to partner technical personas. You will promote enablement pathways to partners, empowering them to establish competencies in Palo Alto Networks products, sales, and implementation.What You'll DoTechnical Support: Address partner pre-sales technical inquiries regarding sizing, product features, capabilities, deployment requirements, product distribution guidelines, and certification processes.Solution Identification: Collaborate with partners to identify optimal solutions that align with customer requirements and overall strategy in response to RFI/RFP documents.Training Delivery: Conduct custom technical training presentations for resellers and their end customers across various technologies.Collaboration: Work with peers to create and develop solutions in solution centers or demo platforms for both internal and partner use.Event Participation: Host and participate in Executive Briefings, Technical Conferences, Trade Shows, Seminars, On-site and Virtual Trainings, and Marketing Events for reseller and vendor partners.Vendor Training: Engage in vendor training to support certifications in focus technical areas and create technical roadmaps for partner skill enhancement.What We're Looking ForExperience: 3 to 5 years of relevant work experience in cybersecurity, particularly across security domains such as network infrastructure, endpoint, and cloud, within a large strategic partner community.Communication Skills: Strong ability to communicate clearly and effectively, conveying necessary information and conducting formal presentations.Leadership: Demonstrated leadership skills with a proactive approach to generating new ideas and assertively leading initiatives.Organizational Skills: Excellent organizational and time management skills, with the ability to drive tasks to completion and adapt to changing priorities.Technical Proficiency: Ability to quickly learn and adapt to new systems and technologies, with proficiency in relevant computer systems and applications at various levels.Interpersonal Skills: Strong negotiation skills and the ability to effectively interact with management and diverse teams.Working Conditions Occasional non-standard work hours or overtime as business requires.May be located at a reseller / customer location.Professional, office environment.Frequent Travel Required (25%). Annual Pay Range Requirement: Annual compensation offered will be based on several variables including geographic location, work experience, education and skills/ achievements, and will be mutually agreed upon at the time of offer . Hiring Salary Range: $80,000-$90,000 CADDescription du poste Restriction : Poste canadien (bilingue franais requis) propos du rleLe rle de Field Solution Architect I est crucial pour rpondre aux demandes techniques pr-vente concernant les fonctionnalits des produits. Ce poste implique de recommander des solutions sur mesure et de dimensionner en fonction des besoins des clients, d'aider les quipes d'ingnierie matrielle et logicielle rsoudre les escalades techniques, et de collaborer avec des partenaires internes et externes pour crer des solutions technologiques innovantes. Vous duquerez les clients sur les technologies actuelles et favoriserez les relations avec les fournisseurs et les clients. Ce rle peut impliquer une spcialisation dans un fournisseur spcifique ou un soutien travers plusieurs technologies. De plus, vous serez responsable de la cration et de la livraison de formations de dmonstration aux partenaires sur site.Dans ce rle, vous encouragerez l'adoption de la plateforme de scurit de nouvelle gnration de Palo Alto Networks et des solutions technologiques, dlivrerez des formations personnalises, reproduirez les meilleures pratiques et dmontrerez les produits Palo Alto Networks aux personnes techniques des partenaires. Vous promouverez les voies de formation aux partenaires, les aidant tablir des comptences dans les produits Palo Alto Networks, la vente et la mise en uvre.Ce que vous ferez Support technique : Rpondre aux demandes techniques pr-vente des partenaires concernant la dimensionnement, les fonctionnalits des produits, les capacits, les exigences de dploiement, les directives de distribution des produits et les processus de certification.Identification de solutions : Collaborer avec les partenaires pour identifier les solutions optimales qui rpondent aux besoins des clients et la stratgie globale en rponse aux documents RFI/RFP.Livraison de formations : Raliser des prsentations techniques personnalises pour les revendeurs et leurs clients finaux travers diverses technologies.Collaboration : Travailler avec des collgues pour crer et dvelopper des solutions dans des centres de solutions ou des plateformes de dmonstration pour une utilisation interne et par les partenaires.Participation des vnements : Accueillir et participer des briefings excutifs, des confrences techniques, des salons professionnels, des sminaires, des formations sur site et virtuelles, et des vnements marketing pour les partenaires revendeurs et fournisseurs.Formation des fournisseurs : Participer des formations de fournisseurs pour soutenir les certifications dans les domaines techniques cibls et crer des feuilles de route techniques pour l'amlioration des comptences des partenaires.Ce que nous recherchons Exprience : 3 5 ans d'exprience pertinente dans la cyberscurit, en particulier dans les domaines de la scurit tels que l'infrastructure rseau, les points de terminaison et le cloud, au sein d'une grande communaut de partenaires stratgiques.Comptences en communication : Capacit communiquer clairement et efficacement, transmettre les informations ncessaires et raliser des prsentations formelles.Leadership : Comptences dmontres en leadership avec une approche proactive pour gnrer de nouvelles ides et diriger des initiatives de manire assertive.Comptences organisationnelles : Excellentes comptences organisationnelles et de gestion du temps, avec la capacit de mener les tches terme et de s'adapter aux priorits changeantes.Comptence technique : Capacit apprendre rapidement et s'adapter de nouveaux systmes et technologies, avec une matrise des systmes informatiques et des applications pertinentes divers niveaux.Comptences interpersonnelles : Comptences solides en ngociation et capacit interagir efficacement avec la direction et des quipes diversifies.Conditions de travail Heures de travail non standard occasionnelles ou heures supplmentaires selon les besoins de l'entreprise.Peut tre situ chez un revendeur / client.Environnement professionnel de bureau.Voyages frquents requis (25%).Exigence de fourchette de rmunration annuelle:La rmunration annuelle offerte sera base sur plusieurs variables, y compris la localisation gographique, l'exprience de travail, l'ducation et les comptences/ralisations, et sera mutuellement convenue au moment de l'offre.Fourchette de salaire l'embauche: 80 000 $ - 90 000 $ CADKey SkillsWhat's In It For You Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.Diversity, Equity & Inclusion: It's not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.Make the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program.Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.Don't meet every single requirement Apply anyway. At TD SYNNEX, we're proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion. If you're excited about working for our company and believe you're a good fit for this role, we encourage you to apply. You may be exactly the person we're looking for!
Full Time
4/22/2025
Hamilton, ON L9H 7L8
(2.9 miles)
Lincoln Electric is the world leader in the engineering, design, and manufacturing of advanced arc welding solutions, automated joining, assembly and cutting systems, plasma and oxy-fuel cutting equipment, and has a leading global position in brazing and soldering alloys. Lincoln is recognized as the Welding Expert for its leading materials science, software development, automation engineering, and application expertise, which advance customers' fabrication capabilities to help them build a better world. Headquartered in Cleveland, Ohio, Lincoln Electric is a $4.2B publicly traded company (NASDAQ:LECO) with over 12,000 employees around the world, with operations in 71 manufacturing and automation system integration locations across 21 countries and maintains a worldwide network of distributors and sales offices serving customers in over 160 countries.Location: Hamilton Employment Status: Hourly Full-Time Function: Customer Experience Job ResponsibilitiesBusiness Unit(s): The PythonX team are responsible for providing automated robotic plasma cutting solutions, primarily for use in the structural steel market. Our Service department is responsible for the providing technical support to direct end-user customers for service / maintenance contracts and warrantee related solutions, as well as, troubleshooting and problem solving with respect to customer issues. The PythonX team are expected to deliver results while contributing to Lincoln Electric’s ongoing business activities and priorities, as well as, meeting internal and external customer requirements in a timely, discreet and ethical manner.Major Responsibilities:Must be able to converse in the English language at a high level, both written and spokenGlobal technical support, both via the Call-Center and onsite, for Lincoln Electric’s PythonX Plasma Cutting equipmentResponsibilities include technical phone/email/Skype support during normal business hours and periodic overnight support via 24/7 phone systemOnsite responsibilities include commissioning and training of customer during installation of the PythonX machine, mechanical and electrical trouble shooting, calibration and review of completed production units, and other services as requiredThe person in this position must be highly technical, with an understanding of electrical, mechanical, pneumatic and robotic systems, and the ability to troubleshoot complex problemsMust have strong communication skills; This position has contact with a variety of people and personalities at all levels, requiring the role to manage both up and down, as well as develop relationships with our CustomersUnderstands the Mission Critical nature of our customer base; promotes an exceptional service experience that ensures all customers treated in a professional and consistent manner and aligns priorities to ensure minimal downtime on machines.To actively participate in company, staff or individual one-on-one meetings on an ongoing basis for the purposes of effective teamwork, enhanced communication and progressive co-operation strategies within the department, as well as other departments across the company.To continually contribute to the profitability of the company and ongoing business operations by initiating, recommending and implementing continuous improvement strategies and initiatives.To fully abide and actively support Lincoln Electric’s Environmental Health & Safety policies, practices and procedures with respect to protecting the environment, the conservation of nature resources and the Health & Safety of all employees.To conduct any general duties, specific projects and responsibilities as assigned or required by the Service Manager in a timely and professional mannerJob RequirementsMinimum Experience & Training Requirement:Excellent communication skills in English and French, both verbal and written2-5 years of technical service or maintenance experience in a manufacturing environmentUnderstanding of industrial environments, automation, engineering and production processes, mechanical, electrical, and pneumatic systemsExperience and/or knowledge of Plasma cutting or the steel fabrication industry also an assetMust have Valid Passport and ability to travel internationally up to 50%High level of integrity, confidentially, and accountability; Strong organizational skillsEffective computer skills; Microsoft Office and Computer Aided Design (CAD) Software.Lincoln Electric is an Equal Opportunity Employer.All qualified applicants will be considered for employment without regard to age, ancestry, colour, race, citizenship, ethnic origin, place of origin, creed, disability, family status, marital status, gender identity, gender expression, record of offences, sex (including pregnancy), sexual orientation or any other Prohibited Ground. Lincoln Electric Company of Canada welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.By applying to this position, you confirm that you hold Canadian citizenship, permanent residency, or a valid work permit.We appreciate your consideration for this opportunity,however only chosen applicants will be contacted.Please consult our Job Applicant Privacy Notice available athttps://lered.info/JobApplicantNotice2025
Full Time
5/13/2025
Mississauga, ON L5B 3J1
(29.1 miles)
Thank you for your interest in working for our Company. Recruiting the right talent is crucial to our goals. On April 1, 2024, 3M Healthcare underwent a corporate spin-off leading to the creation of a new company named Solventum. We are still in the process of updating our Careers Page and applicant documents, which currently have 3M branding. Please bear with us. In the interim, our Privacy Policy here: https://www.solventum.com/en-us/home/legal/website-privacy-statement/applicant-privacy/ continues to apply to any personal information you submit, and the 3M-branded positions listed on our Careers Page are for Solventum positions. As it was with 3M, at Solventum all qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.Job Description:Adoption Specialist (Solventum)3M Health Care is now SolventumAt Solventum, we enable better, smarter, safer healthcare to improve lives. As a new company with a long legacy of creating breakthrough solutions for our customers’ toughest challenges, we pioneer game-changing innovations at the intersection of health, material and data science that change patients' lives for the better while enabling healthcare professionals to perform at their best. Because people, and their wellbeing, are at the heart of every scientific advancement we pursue. We partner closely with the brightest minds in healthcare to ensure that every solution we create melds the latest technology with compassion and empathy. Because at Solventum, we never stop solving for you.The Impact You’ll Make in this RoleSolventum is seeking anAdoption Specialistfor its Health Information Systems team located in Eastern Canada. The successful candidate will make an impact by making it easy for users to utilize Solventum's Canadian HIS Applications, such as Coding Solution 360 Encompass, Codefinder and Clinician Solutions Fluency Direct and Fluency Align. By providing “at-the-elbow” training on Solventum HIS product lines and continuous optimization of the platform, the ideal candidate will build strong client relationships and support key customer objectives.As an Adoption Specialist you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world. Here, you will make an impact by:Serve as the primary point of contact for customers during the implementation and optimization of Solventum’s Health Information Systems (HIS), clearly articulating product features, benefits, and best practices.Deliver engaging and effective training sessionsboth onsite and virtualincluding train-the-trainer programs to support successful product adoption.Provide responsive, high-quality support to end users, offering guidance and escalating complex issues to subject matter experts as needed.Deliver concierge-level desktop application support, develop user-friendly system documentation, and manage assigned projects and tasks to completion.Collaborate with the 360 Encompass content development team to ensure alignment with clinical and coding standards.Partner with hospital Health Information Management (HIM) teams to support document scoping and configuration for 360 Encompass implementations.Your Skills and Expertise To set you up for success in this role from day one, Solventum requires (at a minimum) the following qualifications:Bachelor’s Degree or equivalent certification in Health Information Management (completed and verified prior to start) AND minimum 3 years of experience working with ICD-10-CA & CCI and the Canadian Coding standards within a Canadian Acute Care hospital in a private, public, government or military environment.ORHigh School Diploma/GED AND minimum 7 years of experience working with ICD-10-CA & CCI and the Canadian Coding standards within a Canadian Acute Care hospital in a private, public, government or military environment.In addition to the above requirements, the following are also required:CHIMA certification from an accredited institutionAdditional qualifications that could help you succeed even further in this role include:Strong understanding of the processes associated with documentation in the leading electronic medical record systems used in Canada (EPIC, Cerner, Medtech)Ability to follow established processes, rules and conventions.Ability to meet appropriate deadlines for inclusion in relevant product releasesStrong written communication skillsProficiency with Microsoft 365Work location: Remote Travel: May include up to 20% domesticRelocation Assistance: May be authorizedMust be legally authorized to work in country of employment without sponsorship for employment visa status (e.g., H1B status).Supporting Your Well-beingSolventum offers many programs to help you live your best life – both physically and financially. To ensure competitive pay and benefits, Solventum regularly benchmarks with other companies that are comparable in size and scope.Solventum Canada welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.Solventum is committed to maintaining the highest standards of integrity and professionalism in our recruitment process. Applicants must remain alert to fraudulent job postings and recruitment schemes that falsely claim to represent Solventum and seek to exploit job seekers.Please note that all email communications from Solventum regarding job opportunities with the company will be from an email with a domain of @solventum.com. Be wary of unsolicited emails or messages regarding Solventum job opportunities from emails with other email domains.Please note: your application may not be considered if you do not provide your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly.Solventum Global Terms of Use and Privacy StatementCarefully read these Terms of Use before using this website. Your access to and use of this website and application for a job at Solventum are conditioned on your acceptance and compliance with these terms.Please access the linked document by clicking here, select the country where you are applying for employment, and review. Before submitting your application you will be asked to confirm your agreement with theterms.
Full Time
5/14/2025
Mississauga, ON L5B 3C9
(29.1 miles)
Application Deadline:06/14/2025Address:2465 Argentia RoadJob Family Group:Customer Shared ServicesProvides leadership and strategic oversight to the Canada Collections Call Centre overseeing all aspects of a call center's operations, ensuring efficient and effective customer service and satisfaction while aligning with broader business goals with respect to liquidation and cure rates and hardship. As Director and Head of Canada Call Centre, you are responsible for managing teams, setting performance goals, implementing strategies to improve processes, ensuring compliance with quality standards and regulationsBusiness OperationsCollaborates in efficient functioning of collections life cycle. Includes participating in the execution of established loss mitigation solutions for the successful resolution of non-performing and high risk accounts.Keeps abreast of needs of the Collections departments. Identifies and makes referrals to other business groups as needed.Maintains current knowledge of collections strategies, practices, and trends and integrates into customer conversations in a professional manner.Acts as the prime contact for internal/external stakeholder relationships, which may include regulators.Acts as a trusted advisor to senior leaders for making business decisions and implementing strategic initiatives.Identifies emerging issues and trends to inform decision-making.Networks with industry contacts to gather competitive insights and best practices.Develops and maintains awareness of industry trends and best practices and the regulatory environment as it relates to collections products and services.Operates at a group/enterprise-wide level and serves as a senior specialist resource across BMO.Applies expertise and thinks creatively to address unique or ambiguous situations and to find solutions to multiple, interdependent, complex problems.Fosters strong internal and external networks and works with and across multiple teams to achieve business objectives.Broader work or accountabilities may be assigned as needed.Execution ExcellenceDevelops rapport and instils confidence with clients, staff and business partners in order to develop credibility and earn their trustWith the support of the Customer Care Team, addresses the most complex escalated customer requests and transactions.Executes established loss mitigation processes/procedures for the resolution of non-performing and high risk accounts.Develops action plans and solutions to address and safeguard the Bank’s interests.Recommends business priorities, advises on resource requirements and develops roadmap for strategic execution.Breaks down strategic problems, and analyses data and information to provide insights and recommendations.Defines business requirements for analytics & reporting to ensure data insights inform business decision making.Designs, develops and directs the planning of the operational programs and strategies including frameworks, tools and processes.Assesses and adapts existing operational programs; develops new capabilities to ensure ongoing success.Ensures programs are executed efficiently and effectively to meet business plans and objectives.Leads the design, implementation and management of core business/group processes.Reviews the program for effectiveness, considers industry trends and recommends enhancements; makes changes as required.Leadership and People management:Reviews and continually monitors performance of existing accounts and client relationshipsSupports and equips senior managers to drive agent performance resultsDevelops and executes strategies to continuously build out core competencies required for collectors to efficiency and effectively execute collections callsManages resources and leads the execution of strategic initiatives to deliver on business and financial goals.Leads change management programs of varying scope and type, including readiness assessments, planning, stakeholder management, execution, evaluation and sustainment of initiatives.Develops and executes tactics/plans to drive specific behaviours, activities, and results.Oversees the design, development, and implementation of tools and training required to deliver business results with a customer and collector focusEnables teams to deliver exceptional customer service that builds trust through expertise, responsive service and support.Supports and enables continuous improvement initiatives by identifying and implementing changes to make processes more effective and efficient.Influences how teams/groups work together.Ensure compliance with documented policies and procedures to execute transactions, activities and processes.Communicates abstract concepts in simple terms.Develops, maintains and executes a business plan, including relationship management strategies, to achieve retention objectives.Enables exceptional customer service that builds trust through expertise, responsive service and support.Qualifications:Typically 9+ years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.Knowledge of Credit Qualifications and associated credit knowledge and skills according to the established qualification standards.Knowledge of federal, state/provincial and local laws pertaining to Consumer Collections and functional area - Expert.Knowledge of competitive marketplace and trends in product offerings - Expert.Negotiation skills – Expert.Seasoned expert with extensive industry knowledge.Technical leader viewed as a thought leader for innovation.Verbal & written communication skills - Expert.Analytical and problem solving skills - Expert.Influence skills - ExpertSalary:$103,500.00 - $192,500.00Pay Type: SalariedThe above represents BMO Financial Group’s pay range and type.Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit:https://jobs.bmo.com/global/en/Total-RewardsAbout UsAt BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.To find out more visit us at https://jobs.bmo.com/ca/en.BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.
Full Time
5/14/2025
Milton, ON L9T 2M6
(17.4 miles)
Application Deadline:05/30/2025Address:1075 Bronte Street SouthJob Family Group:Retail Banking Sales & ServiceJoin BMO – imagine the possibilities. Are you looking for a chance to let your entrepreneurial spirit shine and turn potential into performance with great earning possibilities Becoming a BMO® Mortgage Specialist can offer you all that and much more. Expect to fill an important and rewarding role – helping customers make their dream of home ownership a reality. You will be provided with industry-leading training and support and will be able to build your existing referral network with our competitive referral programs to achieve your full potential.Cultivates, builds, and manages relationships with a referral network to build a pipeline of new mortgage business and increase BMO’s share of the home financing market. Actively identifies sales opportunities and refers to BMO colleagues as appropriate. Develops and executes effective marketing and sales programs to drive business results. Follows corporate policies, operating directives, legal and regulatory requirements.Proactively contacts referral and origination sources identified through the creation of national partnerships and/or creates local partnerships to lead discussions about home financing solutions.Assists with the implementation of targeted marketing programs, promotions, and other initiatives.Actively searches for cross-sell and up-sell opportunities for positioning to the branch to achieve individual sales and profitability goals.Supports the delivery of targeted marketing programs, promotions, and other initiatives.Seeks opportunities to expand network by obtaining referrals and originations from existing relationships.Establishes and enhances the Bank’s community presence by participating in trade shows, conferences, and related events.Serves a customer advocate during application and processing activities.Completes onboarding activities as required.Delivers exceptional customer service that builds trust through expertise, responsive service, and support.Guides customers throughout mortgage application and processing activities.Partners with branch teams to properly hand off customers, finalize mortgage documentation, and refer customers with non-mortgage needs.Resolves or escalates issues to meet customer expectations and ensures funds are advanced in a timely manner.Provides customers with friendly, courteous, and professional service in response to queries and requests to identify client needs for banking products (e.g. everyday banking, lending, and investment) and refer to appropriate BMO partners.Stays abreast of consumer needs, industry trends, best practices, and the regulatory requirements, policies, and procedures for mortgage products and services.Addresses customer service issues according to established parameters, escalating persistent or complex matters to more senior staff or other departments for resolution.Develops solutions and makes recommendations based on an understanding of the business strategy and stakeholder needs.Provides advice and guidance to assigned business/group on implementation of solutions.Supports the execution of strategic initiatives in collaboration with internal and external stakeholders.Helps determine business priorities and best sequence for execution of business / group strategy.Conducts independent analysis and assessment to resolve strategic issues.Liaises with various BMO teams and customers to ensure satisfactory completion and/or fulfillment of the home financing application.Documents updates in BMO’s internal systems to ensure employees have access to the status of outstanding customer opportunities, transactions, and problems / issues.Analyzes data and information to provide insights and recommendations.Gathers and formats data into regular and ad-hoc reports and dashboards.Provides input into the planning and implementation of operational programs.Executes routine tasks (e.g. service requests, transactions, queries, etc.) within relevant service level agreements.Organizes work information to ensure accuracy and completeness.Engages with referral network to create strong relationships that generate referrals and mortgage originations for clients requiring real estate lending solutions.Completes all necessary transactions in compliance with guidelines and other requirements to maintain operational integrity.Focus may be on a business/group.Thinks creatively and proposes new solutions.Exercises judgment to identify, diagnose, and solve problems within given rules.Works mostly independently.Broader work or accountabilities may be assigned as needed.Qualifications:Typically between 3 - 5 years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.If a Credit Qualifiable job, Credit Qualifications and associated credit knowledge and skills according to the credit portfolio requirements and qualification standards.In-depth understanding of the mortgage lending process and applicable regulatory requirements.Strong interpersonal, sales, customer service, and negotiation skills.Expert knowledge of self-management and teamwork, personal lending, relationship sales and management.Functional knowledge of personal banking, investments, trust services, business and commercial lending, and cash management.Strong knowledge of the broader real estate industry and mortgage market.Strong negotiation skills.Specialized knowledge from education and/or business experience.Verbal & written communication skills - In-depth.Collaboration & team skills - In-depth.Analytical and problem solving skills - In-depth.Influence skills - In-depth.Salary:Pay Type: CommissionThe above represents BMO Financial Group’s pay range and type.Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit:https://jobs.bmo.com/global/en/Total-RewardsAbout UsAt BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.To find out more visit us at https://jobs.bmo.com/ca/en.BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.
Full Time
4/27/2025
Mississauga, ON L5B 3J1
(29.1 miles)
Thank you for your interest in working for our Company. Recruiting the right talent is crucial to our goals. On April 1, 2024, 3M Healthcare underwent a corporate spin-off leading to the creation of a new company named Solventum. We are still in the process of updating our Careers Page and applicant documents, which currently have 3M branding. Please bear with us. In the interim, our Privacy Policy here: https://www.solventum.com/en-us/home/legal/website-privacy-statement/applicant-privacy/ continues to apply to any personal information you submit, and the 3M-branded positions listed on our Careers Page are for Solventum positions. As it was with 3M, at Solventum all qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.Job Description:Clinical Support Specialist (Solventum)3M Health Care is now SolventumAt Solventum, we enable better, smarter, safer healthcare to improve lives. As a new company with a long legacy of creating breakthrough solutions for our customers’ toughest challenges, we pioneer game-changing innovations at the intersection of health, material and data science that change patients' lives for the better while enabling healthcare professionals to perform at their best. Because people, and their wellbeing, are at the heart of every scientific advancement we pursue. We partner closely with the brightest minds in healthcare to ensure that every solution we create melds the latest technology with compassion and empathy. Because at Solventum, we never stop solving for you.The Impact You’ll Make in this RoleToday in Canada, the Canadian Institute of Health Information (CIHI) is embarking on a multi-year initiative to modernize the flow of hospital data. A key component of that initiative is to address the significant administrative burden of data collection and submission. Hospital coding is highly reliant upon a scarce workforce of skilled health information management professionals. CIHI’s goal is the accelerate adoption of assisted clinical coding options to enable timelier, high quality data capture.As a Clinical Support Specialist on our Professional Services team, you will assist in the development and localization of computer-assisted coding technology for the Canadian health industry, specifically the development of coding annotations for use within our market leading coding platform. You will work closely and play an active role working with our product development team, clinical specialists and customer engagement resources to localize the market leading computer-assisted coding application; Solventum 360 Encompass to the Canadian coding classification (ICD-10-CA/CCI). The focus will be in bringing your expert knowledge of the Canadian classification, grouping and hospital coding processes to the team. You will also be able to assist in the implementation and training of the application when deployed within Canadian hospitals.As an clinical support specialist, you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world and bring this revolutionary technology solution to the Canadian health care industry. Here, you will make an impact by:Providing expert support for the development and localization of computer-assisted coding (CAC) for the Canadian market, specifically content related to auto-suggesting coding.Accessing and using database software to create codes for auto-suggestionAccessing and using Solventum 360Encompass to validate codes for auto-suggestionAnalysis of clinical terms and applying learnings to the development of the softwarePerforming concept to code mapping activitiesCreating new diagnosis and procedural codes for auto-suggestion, with consideration of Canadian coding classification rules and guidelines and knowledge of how codes interact.Translating clinical terms into codesEditing existing diagnosis and procedural codes for auto-suggestion, based on feedback, testing and classification changes.Reviewing and amending code actions based on customer feedback, internally quality control (precision and recall), or classification changes.Your Skills and Expertise To set you up for success in this role from day one, Solventum requires (at a minimum) the following qualifications:Bachelor’s Degree or equivalent certification in Health Information Management from (completed and verified prior to start) from an accredited institution and a minimum of (4) four years of DAD and NACRS coding in Canada in a private, public, government or military environmentORHigh School Diploma/GED from AND (8) eight years of years of DAD and NACRS coding in Canada in a private, public, government or military environmentAdditional qualifications that could help you succeed even further in this role include:Experience working with ICD-10-CA & CCI and the Canadian Coding standards within a Canadian Acute Care hospital.Strong understanding of the processes associated with documentation in the leading electronic medical record systems used in Canada (EPIC, Cerner, Medtech)Ability to follow established processes, rules and conventions.Ability to meet appropriate deadlines for inclusion in relevant product releasesStrong written communication skillsProficiency with Microsoft 365Work location: Remote -CanadaTravel: May include up to 15% [domestic/international]Relocation Assistance: Not authorizedMust be legally authorized to work in country of employment without sponsorship for employment visa status (e.g., H1B status).Solventum Canada welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.Solventum is committed to maintaining the highest standards of integrity and professionalism in our recruitment process. Applicants must remain alert to fraudulent job postings and recruitment schemes that falsely claim to represent Solventum and seek to exploit job seekers.Please note that all email communications from Solventum regarding job opportunities with the company will be from an email with a domain of @solventum.com. Be wary of unsolicited emails or messages regarding Solventum job opportunities from emails with other email domains.Please note: your application may not be considered if you do not provide your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly.Solventum Global Terms of Use and Privacy StatementCarefully read these Terms of Use before using this website. Your access to and use of this website and application for a job at Solventum are conditioned on your acceptance and compliance with these terms.Please access the linked document by clicking here, select the country where you are applying for employment, and review. Before submitting your application you will be asked to confirm your agreement with theterms.
Full Time
5/14/2025
Hamilton, ON E8H
(2.9 miles)
Unleash your potential with the Johnson Controls team!As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet.Join our winning team and pave the way for a bright future.With our extensive reach across various industries worldwide, our teams are uniquely positioned to support and empower you. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience, focused on supporting their physical, financial, and emotional wellbeing.Join the Johnson Controls family and thrive in a culture that values your voice and ideas.Your next incredible opportunity is just a few clicks away!Here's what we have to offerCompetitive pay.Paid vacation, holidays, and sick time.Comprehensive benefits package, including 401K, medical, dental, and vision care - available from day one.Extensive product and on-the-job/cross-training opportunities, supported by our outstanding internal resources.Encouraging and collaborative team environment.Dedication to safety through our Zero Harm policy.Company vehicle, tools, and equipment provided to complete all jobs.Scheduling and management support.JCI Employee discount programs (The Loop by Perk Spot).What you will doWe are seeking a Senior Fire Alarm Inspector to join our team in Hamilton, ON. Inspectors are responsible for conducting routine inspections, testing, service, and preventative maintenance on Electrical life safety systems as well as similar competitive manufacturers’ product lines. Work with low voltage wiring and associated devices for the operation of low voltage equipment. Complete Service Acknowledgements with proper coding through communication devices such as laptop computers, smart phone and/or hard copy. Deliver professional, courteous and attentive customer service and open communication with customers. Follow and maintain a highly structured inspection schedule. Input, retrieve and archive inspection documents via laptop computer. Complete assigned inspections on time. Perform other duties as assigned.How you will do itDocumented experience in low voltage electrical systems, installation, or maintenance of fire alarm systems.Experience in reading and interpreting blueprints, diagrams, submittals, specifications, programs schematics and operational/product manuals.Experience with hand tools and multi-meter usage.Demonstrates an aptitude for troubleshooting systems and performing necessary small repairs.What we look forRequiredCFAA Certification.Five to 10 years documented experience in low voltage electrical systems and Fire and/or Life Safety Systems experience required.Programming experience is required.Familiarity and understanding of Fire Code, and how to read, interpret and apply it.Strong customer service and professional demeanour.Strong record of paperwork and work order management.Demonstrates an aptitude for troubleshooting systems.Ability to follow verbal and written instructions.Accountability over assigned work.Capable of performing physical labour to include carrying and moving equipment and tools up to 50 lbs.Able to work in unusual and sometimes difficult position such as climbing ladders, scaffolding and high lift equipment up to 40 feet, working within ducts, crawl spaces, above ceilings, etc.Ability to work flexible hours including weekends (when required) to meet customer requirements.Willing to travel out of town including overnight lodging.Demonstrate a high level of customer service.Ability to work well with others.Self-starter that can work without supervision.Ability to adhere to, implement, and follow safety guidelines and procedures at all times.Strong organizational skills, positive attitude, and an ability to learn quickly.Ability and willingness to mentor junior inspectors.Possess a valid driver’s license and driving record that meets company requirements.Able to obtain and retain any licenses that are required by National, Provincial and Local codes.High School Diploma or equivalent; college or technical certification preferred.PreferredExperience with hand tools and multi-meter usage.Experience in reading and interpreting blueprints, diagrams, submittals, specifications, programs schematics and operational/product manuals.***This is a unionized position***JCI employees are valued members of the Johnson Controls family. They are dedicated, skilled, and passionate individuals who contribute to the success and growth of our company. We prioritize creating a positive and inclusive work environment that fosters collaboration, innovation, and personal development. Our employees are encouraged to voice their ideas and opinions, knowing that they will be heard and valued. We believe in investing in our employees' well-being, providing competitive salaries, comprehensive benefits packages, and opportunities for career advancement. With a strong emphasis on safety and a commitment to sustainability, JCI employees play a crucial role in shaping a smarter, healthier, and more sustainable future for buildings and communities worldwide.#LI-Onsite#TechHiring#CFAA
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