Who We Are:At OPENLANE we make wholesale easy so our customers can be more successful. What We Offer: Competitive payMedical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US)Immediately vested 401K (US) or RRSP (Canada) with company matchOpportunities to expand your skill set and share your knowledge across a publicly traded, global organizationCompany culture of internal promotions, diverse career paths, and meaningful advancement We’re Looking For:We are seeking a Mechanical Service Advisor with experience in administration, estimations, and customer service. You will be part of an administrative team responsible for coordinating workflow for our automotive technicians. You will be involved in sourcing parts, preparing quotes, creating work orders, and monitoring production timelines for our technicians and detailers. The ideal candidate will have 2-3 years of experience as a Service Advisor.You Are:Detail-oriented. You have a keen attention to detail and take pride in delivering quality work.Efficient. You are comfortable working in a fast paced environment, and can prioritize tasks to maximize productivity within the shop.Reliable. You are dependable and can be counted on to complete your tasks as assigned.You Will:Respond to customer inquiries, obtaining vehicle and service information, and ensuring customers receive prompt, efficient and courteous attention for all contacts and transactionsPromotion of OPENLANE's Mechanical services to auction customers, recommending necessary or value-added repairs that would be appropriate for the customer & coordinating repair process if approvedAccurately quote mechanical service repairs, including costing of materials, supplies, and labour for dealer, retail, and commercial customers in accordance with SLA's and company proceduresPrepare repair orders, including description of repairs and services authorizedConsult with service technicians regarding diagnostics, required or recommended service work, and status of pre & post sale inspectionsComplete all administrative functions related to mechanic shop operation, including preparing quotes, seeking approval from customers, ordering parts/supplies, preparing invoices, posting fees/work into AMS, and other data entry tasksServe as mechanic shop liaison for arbitrations, working in conjunction with OPENLANE's Claims Operations departmentMust Haves:2-3 years’ experience as an Automotive Service AdvisorStrong customer service and communication skillsAble to efficiently respond to various requests at one timeNice to Haves:Previous experience or education as an Automotive Service Technician or Apprentice.Basic mechanical knowledge to effectively communicate with customers and techniciansExperience with Mitchell estimating systemFamiliarity with Google Suite Sound like a match Apply Now - We can't wait to hear from you!Note: This job description in no way states or implies that these are the only duties to be performed by incumbents in this position. Employee(s) will be required to follow any other job-related instruction or duties requested by an authorized person. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities.

Who We Are:At OPENLANE we make wholesale easy so our customers can be more successful. What We Offer: Competitive payMedical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US)Immediately vested 401K (US) or RRSP (Canada) with company matchOpportunities to expand your skill set and share your knowledge across a publicly traded, global organizationCompany culture of internal promotions, diverse career paths, and meaningful advancement We’re looking for:We are seeking a Red Seal Automotive Service Technician with experience in automotive repair and inspections. You will be involved in diagnosis, repairs, inspections, and maintenance of customer or company vehicles. In this role, you will have the opportunity to use your experience in diagnostics and repair, and may serve as a mentor for apprentice technicians. This role may require flexibility in schedule, including Saturday shifts.You Are:Knowledgeable. You have a high level of knowledge and share your expertise to assist other technicians with diagnostics and troubleshooting.Reliable. You are dependable and can be counted on to complete your tasks as assigned.Detail-oriented. You have a keen attention to detail and take pride in delivering quality work.Careful. You are mindful of your surroundings, working safely and carefully.Organized. You are comfortable working in a fast-paced environment and can prioritize tasks.You Will:Complete general repair services by conducting general mechanical inspections and repairs including brake jobs, exhaust system jobs, front-end alignments, ball joints, air conditioning, maintenance of auction vehicles, and external referrals for transmission work.Deliver general maintenance services by conducting oil and fluid changes, tire changes, general vehicle check overs, and related duties as well as ensuring that all safety procedures are followedConduct frame inspections of vehicle undercarriages to ensure no cracks, bends or other damage existsComplete pre and post-sale inspections including test drivesComplete motor vehicle safety inspections by conducting body, frame, and damage checks, transmission, differential, and overall powertrain checks, and completion of the required safety checklist for confirmation of work completedComplete general shop maintenance, pulling up vehicles into the shop, and test driving vehicles for diagnosis of repairs requiredProvide guidance and assistance to apprentice technicians learning the tradeMay assist with sourcing parts & providing quotes to customerMay assist with completing work orders including parts & labor entriesMust Haves:Red Seal Automotive Service Technician Certification (or 310S in Ontario) required.Experienced in repair and service of mechanical, electrical, and electronic systems and components on a variety of vehiclesValid Drivers’ LicenseBasic computer skills & able to utilization of smartphone requiredNice to Haves:License to complete Motor Vehicle Inspections (MVI) an asset5+ years experienceProven ability as a team playerStrong communication and problem-solving skills with a positive and professional attitudeA motivated self-starter who can work in a fast-paced environmentSound like a match Apply Now - We can't wait to hear from you!Note: This job description in no way states or implies that these are the only duties to be performed by incumbents in this position. Employee(s) will be required to follow any other job-related instruction or duties requested by an authorized person. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities.