This position works closely with commercial paint customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Branch coordinators are also expected to promptly resolve any customer concerns and ensure maximum client satisfaction as well as stay up-to-date with product features and maintain the high quality and visual standards of the products and store. The individual selected for this role will be expected to work at Store #1491, located at: 1640 Dilworth Drive Kelowna, BC V1Y 7V3 This is a temporary role with an end date of May 16, 2026 with the possibility to extend.At Sherwin-Williams, our purpose is to inspire and improve the world by coloring and protecting what matters. Our paints, coatings and innovative solutions make the places and spaces in our world brighter and stronger. Your skills, talent and passion make it possible to live this purpose, and for customers and our business to achieve great results. Sherwin-Williams is a place that takes its stability, growth and momentum and translates it to possibility for our people. Our people are behind the strength of our success, and we invest and support you in: Life with rewards, benefits and the flexibility to enhance your health and well-being Career with opportunities to learn, develop new skills and grow your contribution Connection with an inclusive team and commitment to our own and broader communities It's all here for you... let's Create Your Possible At Sherwin-Williams, part of our mission is to help our employees and their families live healthier, save smarter and feel better. This starts with a wide range of world-class benefits designed for you. From retirement to health care, from total well-being to your daily commuteit matters to us. A general description of benefits offered can be found at https://www.benefitscentre.ca/sherwin/. Click on “Candidates” to view benefit offerings that you may be eligible for if you are hired as a Sherwin-Williams employee. What is the Process to get Started Step 1 – Online ApplicationFind the role(s) that interest you on our Careers page: https://jobsearch.sherwin.com/Set aside 15 minutes to create your profile by entering or importing your details from one of our job board partners Step 2 – Digital InterviewUpon review of your application, qualified candidates will be invited to complete a digital video interview via HireVue, our interview partner. The interview will consist of a few behavioral based questions You’ll be able to record and complete your video interview anytime, anywhere! While you can complete this video interview on your own schedule, we ask that this step be completed within 7 days of receiving an invitation Step 3 – In-Store InterviewYour video interview is reviewed by a member of our Recruitment team and our top candidates are invited to meet with our team in a store, specialty wholesale branch, floorcovering facility or delivery service terminal. Compensation decisions are dependent on the facts and circumstances of each case and will impact where actual compensation may fall within the stated wage range. The wage range listed for this role takes into account the wide range of factors considered in making compensation decisions including skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. The wage range, other compensation, and benefits information listed is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable lawSherwin-Williams is proud to be an Equal Employment Opportunity employer. All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status or any other consideration prohibited by law or by contract. Please be aware, Sherwin-Williams recruiting team members will never request a candidate to provide a payment, ask for financial information, or sensitive personal information like national identification numbers, date of birth, or bank account numbers during the application process.Ensure high levels of customer satisfaction through excellent sales serviceAssist customers in person and over the phone by determining needs and presenting appropriate products and servicesBuild productive trust relationships with wholesale customersProcess sales transactions accurately and consistent with policies and proceduresFollow and achieve sales goals on a monthly, quarterly, and yearly basisMaintain precise work order files and formulasPull appropriate products from the sales floor or warehouseTint and mix products, as needed, to customer specificationsStock shelves and set up displaysClean store equipmentLoad/unload delivery trucksAssist in making deliveries, as neededMaintain in-stock and presentable condition assigned areasRemain knowledgeable on products offered and discuss available optionsComply with inventory control proceduresSuggest ways to improve salesMinimum Requirements:Must be at least eighteen (18) years of ageMust be legally authorized to work in the country of employmentMust be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasionPreferred Qualifications:Have a valid, unrestricted Driver’s LicenseHave at least a High School diploma or GEDHave at least one (1) year experience working in a delivery, retail, or customer service positionHave previous work experience selling paint and paint related productsHave previous work experience operating tinting and mixing equipmentAbility to read, write, comprehend, and communicate in more than one language

Year RoundWhy join CMH We work hard, we play hard, and we have the best time doing it. Our mission is to guide our staff and guests through life-changing mountain experiences, and our vision is to be recognized as the world leader of guided mountain experiences - by our guests, our employees, our partners, and our communities. We're all drawn to CMH for different reasons, but we stay for the people-both employees and guests-who are brought together by a unique shared passion for skiing, riding, the mountain world, and life in general. CMH is where mountain magic happens!Things that are important to us:Safety as a cornerstone.Share our passion - every day.Always act with integrity.We work as a team.Aim for best.Balance our social, fiscal, and environmental responsibilities.Things that are important to you:The opportunity to build lifelong friendships with staff and guests from around the world.Working for a company that stands behind its mission, vision, and values.An inclusive and rewarding company culture where employees are valued and supported.Explore and work at a world-class mountain destination.Enjoy meals created by culinary professionals that incorporate fresh, local ingredients.Work with hospitality professionals that take pride in providing a high-end guest experience.An opportunity to grow and learn in a work environment that promotes feedback and development.Discounts with brand partners and on CMH merchandise.Opportunities to heli-hike and heli-ski, as available.CMH is honored to operate in the traditional territories of the Ktunaxa, Secwpemc, Syilx, Sinixt, Carrier (Dakelh), and Stoney Nakoda Nations.Visit www.cmhheli.com/jobs to learn more.Position Title: Representative, Inside SalesCompany Name: CMH Heli-Skiing & Summer AdventuresReports To: Manager, Inside SalesLocation of Work: Banff, AlbertaJob Status: Full-time, Year-RoundFLSA Status: Non-ExemptNumber of Positions: 1Direct Reports: 0Date of Last Review: April 2025Desired Start Date: June 2025Posting Close Date: This posting will remain open until a suitable candidate is found. The earliest posting close date would be May 9, 2025.Position OverviewThe Representative, Inside Sales plays a critical role in assisting potential guests in identifying the CMH trips best suited to them. This position will sell for both our winter and summer programs. This role works across various systems, and the successful candidate will be confident in their computer skills and ability to prioritize tasks and provide exceptional customer service.Essential Duties and ResponsibilitiesEducate prospective guests to assist them in finding the right experience from our 11-lodge selection with various programs within them.Guide prospective guests through the entire sales process from the time they show interest in CMH to the point that they book their trip.Expertly handle incoming interest from prospective guests whether it is by phone, email, or web inquiry.Demonstrate a good understanding of our business to effectively articulate the CMH value and differentiate our product from other operators.Using outbound call campaigns, play an active role in re-engaging past customers and keeping them informed of changes, new products, and company announcements.Help support implementation of CMH health and safety initiatives.Help support implementation of CMH sustainability initiatives.Train, participate in and provide support, as required, during emergency response situations.Support guests and employees in the field program during area visits, as needed. Minimum QualificationsPost-secondary education in a related field.1-2 years of experience in a professional office setting.Experience in a sales or guest services role, preferred.Experience in the ski industry, preferred.Competencies, Knowledge, Skills, Abilities, and Other QualitiesDemonstrates integrity, discretion, and problem solving.Has demonstrated attention-to-detail, with accurate data-entry skills and abilities.Able to communicate in an effective and timely manner over the phone, in-person, and in written communication.Positive and collaborative working style with an ability to build meaningful relationships with key internal and external stakeholders.Proven ability to maintain confidentiality and professional working relationships with peers.Technical proficiency in Microsoft Office, as well as an ability to learn other relevant software platforms.Able to prioritize tasks in a complex and fast-paced environment with seasonal workload fluctuations and changing priorities.Confidence to interact with all levels of the company in a hub-and-spoke model in which many individuals are remote.Trustworthy, goal-oriented, respectful, and self-directed in completing the core functions of the role.Sees projects through to completion including follow-up on any identified issues.Strong sense of work ethic and accountability, with an ability to function well in a team environment and focus on team success.Effectively prioritize tasks, responsibilities, and goals; use goals to guide actions and create detailed action plans.Working ConditionsAble to lift, carry, or otherwise move and position up to 20 pounds on an occasional basis.Manual dexterity to operate a computer and other common office equipment on a constant basis.This position is required, at times, to work on evenings, weekends, and holidays based on the needs of the business. This position may require occasional travel to CMH areas, as well as some travel to industry functions on an occasional basis. CMH is committed to developing a rich culture, a diverse workforce, and a healthy work environment in which every employee is treated fairly and respected. Each employee will contribute to the company's success while also having the opportunity to achieve their full potential as individuals.Other Duties as AssignedThis position description is an overview of the scope of responsibilities for the role described above. With the evolution of CMH, the responsibilities of this position may change, as may the details that are associated with many of the tasks. During these times of change, this position requires the flexibility and willingness to accept new responsibilities and potentially transfer others. CompensationA competitive compensation package will be provided based upon qualifications, experience, and skill set. Further details will be discussed in a personal interview. Benefits and Perks:Health and dental benefits after 90-days.Group Savings Plan eligibility after the 90-days.Paid personal/sick and vacation days.CMH Ski Pass Program.IKON Pass Benefits.Pro deal affiliations with Brand Partners.Opportunities to heli-hike and heli-ski, as available.**CMH is an equal opportunity employer**

This position is essential to the success of our retail stores. Store associates work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Store associates are also expected to promptly resolve any customer concerns and ensure maximum client satisfaction as well as stay up-to-date with product features and maintain the high quality and visual standards of the products and store. Store associates are tasked with achieving excellent customer service, while consistently meeting the store’s sales goals. The individual selected for this role will be expected to work at Store #8921, located at: 4400 32 St Unit E530, Vernon, BC V1T 9H2 At Sherwin-Williams, our purpose is to inspire and improve the world by coloring and protecting what matters. Our paints, coatings and innovative solutions make the places and spaces in our world brighter and stronger. Your skills, talent and passion make it possible to live this purpose, and for customers and our business to achieve great results. Sherwin-Williams is a place that takes its stability, growth and momentum and translates it to possibility for our people. Our people are behind the strength of our success, and we invest and support you in: Life with rewards, benefits and the flexibility to enhance your health and well-being Career with opportunities to learn, develop new skills and grow your contribution Connection with an inclusive team and commitment to our own and broader communities It's all here for you... let's Create Your Possible At Sherwin-Williams, part of our mission is to help our employees and their families live healthier, save smarter and feel better. This starts with a wide range of world-class benefits designed for you. From retirement to health care, from total well-being to your daily commuteit matters to us. A general description of benefits offered can be found at https://www.benefitscentre.ca/sherwin/. Click on “Candidates” to view benefit offerings that you may be eligible for if you are hired as a Sherwin-Williams employee. What is the Process to get Started Step 1 – Online ApplicationFind the role(s) that interest you on our Careers page: https://jobsearch.sherwin.com/Set aside 15 minutes to create your profile by entering or importing your details from one of our job board partners Step 2 – Digital InterviewUpon review of your application, qualified candidates will be invited to complete a digital video interview via HireVue, our interview partner. The interview will consist of a few behavioral based questions You’ll be able to record and complete your video interview anytime, anywhere! While you can complete this video interview on your own schedule, we ask that this step be completed within 7 days of receiving an invitation Step 3 – In-Store InterviewYour video interview is reviewed by a member of our Recruitment team and our top candidates are invited to meet with our team in a store, specialty wholesale branch, floorcovering facility or delivery service terminal. Compensation decisions are dependent on the facts and circumstances of each case and will impact where actual compensation may fall within the stated wage range. The wage range listed for this role takes into account the wide range of factors considered in making compensation decisions including skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. The wage range, other compensation, and benefits information listed is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable lawSherwin-Williams is proud to be an Equal Employment Opportunity employer. All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status or any other consideration prohibited by law or by contract. Please be aware, Sherwin-Williams recruiting team members will never request a candidate to provide a payment, ask for financial information, or sensitive personal information like national identification numbers, date of birth, or bank account numbers during the application process.Ensure high levels of customer satisfaction through excellent sales serviceAssist customers in person and over the phone by determining needs and presenting appropriate products and servicesBuild productive trust relationships with wholesale and retail customersProcess sales transactions accurately and consistent with policies and proceduresFollow and achieve sales goals on a monthly, quarterly, and yearly basisMaintain precise work order files and formulasPull appropriate products from the sales floor or warehouseTint and mix products, as needed, to customer specificationsStock shelves and set up displaysClean store equipmentLoad/unload delivery trucksAssist in making deliveries, as neededMaintain in-stock and presentable condition assigned areasRemain knowledgeable on products offered and discuss available optionsComply with inventory control proceduresSuggest ways to improve salesMinimum Requirements:Must be at least eighteen (18) years of ageMust be legally authorized to work in the country of employmentMust be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion.Preferred Qualifications:Have a valid, unrestricted Driver’s LicenseHave at least a High School diploma or GEDHave at least one (1) year experience working in a delivery, retail, or customer service positionHave previous work experience selling paint and paint related productsHave previous work experience operating tinting and mixing equipmentAbility to read, write, comprehend, and communicate in more than one language

This position works closely with commercial paint customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Branch coordinators are also expected to promptly resolve any customer concerns and ensure maximum client satisfaction as well as stay up-to-date with product features and maintain the high quality and visual standards of the products and store. The individual selected for this role will be expected to work at Store #1491, located at: 1640 Dilworth Drive Kelowna, BC V1Y 7V3 This is a temporary role with an end date of May 16, 2026 with the possibility to extend.At Sherwin-Williams, our purpose is to inspire and improve the world by coloring and protecting what matters. Our paints, coatings and innovative solutions make the places and spaces in our world brighter and stronger. Your skills, talent and passion make it possible to live this purpose, and for customers and our business to achieve great results. Sherwin-Williams is a place that takes its stability, growth and momentum and translates it to possibility for our people. Our people are behind the strength of our success, and we invest and support you in: Life with rewards, benefits and the flexibility to enhance your health and well-being Career with opportunities to learn, develop new skills and grow your contribution Connection with an inclusive team and commitment to our own and broader communities It's all here for you... let's Create Your Possible At Sherwin-Williams, part of our mission is to help our employees and their families live healthier, save smarter and feel better. This starts with a wide range of world-class benefits designed for you. From retirement to health care, from total well-being to your daily commuteit matters to us. A general description of benefits offered can be found at https://www.benefitscentre.ca/sherwin/. Click on “Candidates” to view benefit offerings that you may be eligible for if you are hired as a Sherwin-Williams employee. What is the Process to get Started Step 1 – Online ApplicationFind the role(s) that interest you on our Careers page: https://jobsearch.sherwin.com/Set aside 15 minutes to create your profile by entering or importing your details from one of our job board partners Step 2 – Digital InterviewUpon review of your application, qualified candidates will be invited to complete a digital video interview via HireVue, our interview partner. The interview will consist of a few behavioral based questions You’ll be able to record and complete your video interview anytime, anywhere! While you can complete this video interview on your own schedule, we ask that this step be completed within 7 days of receiving an invitation Step 3 – In-Store InterviewYour video interview is reviewed by a member of our Recruitment team and our top candidates are invited to meet with our team in a store, specialty wholesale branch, floorcovering facility or delivery service terminal. Compensation decisions are dependent on the facts and circumstances of each case and will impact where actual compensation may fall within the stated wage range. The wage range listed for this role takes into account the wide range of factors considered in making compensation decisions including skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. The wage range, other compensation, and benefits information listed is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable lawSherwin-Williams is proud to be an Equal Employment Opportunity employer. All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status or any other consideration prohibited by law or by contract. Please be aware, Sherwin-Williams recruiting team members will never request a candidate to provide a payment, ask for financial information, or sensitive personal information like national identification numbers, date of birth, or bank account numbers during the application process.Ensure high levels of customer satisfaction through excellent sales serviceAssist customers in person and over the phone by determining needs and presenting appropriate products and servicesBuild productive trust relationships with wholesale customersProcess sales transactions accurately and consistent with policies and proceduresFollow and achieve sales goals on a monthly, quarterly, and yearly basisMaintain precise work order files and formulasPull appropriate products from the sales floor or warehouseTint and mix products, as needed, to customer specificationsStock shelves and set up displaysClean store equipmentLoad/unload delivery trucksAssist in making deliveries, as neededMaintain in-stock and presentable condition assigned areasRemain knowledgeable on products offered and discuss available optionsComply with inventory control proceduresSuggest ways to improve salesMinimum Requirements:Must be at least eighteen (18) years of ageMust be legally authorized to work in the country of employmentMust be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasionPreferred Qualifications:Have a valid, unrestricted Driver’s LicenseHave at least a High School diploma or GEDHave at least one (1) year experience working in a delivery, retail, or customer service positionHave previous work experience selling paint and paint related productsHave previous work experience operating tinting and mixing equipmentAbility to read, write, comprehend, and communicate in more than one language

Year RoundWhy join CMH We work hard, we play hard, and we have the best time doing it. Our mission is to guide our staff and guests through life-changing mountain experiences, and our vision is to be recognized as the world leader of guided mountain experiences - by our guests, our employees, our partners, and our communities. We're all drawn to CMH for different reasons, but we stay for the people-both employees and guests-who are brought together by a unique shared passion for skiing, riding, the mountain world, and life in general. CMH is where mountain magic happens!Things that are important to us:Safety as a cornerstone.Share our passion - every day.Always act with integrity.We work as a team.Aim for best.Balance our social, fiscal, and environmental responsibilities.Things that are important to you:The opportunity to build lifelong friendships with staff and guests from around the world.Working for a company that stands behind its mission, vision, and values.An inclusive and rewarding company culture where employees are valued and supported.Explore and work at a world-class mountain destination.Enjoy meals created by culinary professionals that incorporate fresh, local ingredients.Work with hospitality professionals that take pride in providing a high-end guest experience.An opportunity to grow and learn in a work environment that promotes feedback and development.Discounts with brand partners and on CMH merchandise.Opportunities to heli-hike and heli-ski, as available.CMH is honored to operate in the traditional territories of the Ktunaxa, Secwpemc, Syilx, Sinixt, Carrier (Dakelh), and Stoney Nakoda Nations.Visit www.cmhheli.com/jobs to learn more.Position Title: Coordinator, Guest ServicesCompany Name: CMH Heli-Skiing & Summer Adventures Reports To: Manager, Guest ServicesLocation of Work: Banff, AlbertaJob Status: Full-time, Year-RoundFLSA Status: Non-ExemptNumber of Positions: 1Direct Reports: 0Date of Last Review: April 2025Desired Start Date: June 2025Posting Close Date: This posting will remain open until a suitable candidate is found. The earliest posting close date would be May 9, 2025.Position OverviewThe Guest Services team focuses on guest bookings from the time of deposit onwards and provides an outstanding guest experience. The Coordinator, Guest Services is responsible for taking trip deposits and final payments, answering program inquiries, processing questionnaires and waivers, and sending final confirmations, preparing reports for lodges, and supporting remote lodge teams.Essential Duties and ResponsibilitiesConfirm guest reservations including all related duties such as securing trip payments and adjustments, questionnaire processing, waiver processing, and sending final confirmations.Maintaining accurate guest profiles and managing guest accounts.Follow-up with late payments and missing information.Managing relationships with guests and remote CMH lodge teams.Check all lodge reports for accuracy.Communicate with each lodge before each trip and update any changes as needed.Account statements for guests on requestHelp support implementation of CMH health and safety initiatives.Help support implementation of CMH sustainability initiatives.Train, participate in and provide support, as required, during emergency response situations.Support guests and employees in the field program during area visits, as needed. Minimum QualificationsPost-secondary education in a related field.1-2 years of experience in a professional office setting.Experience in the ski industry, preferred.Competencies, Knowledge, Skills, Abilities, and Other QualitiesDemonstrates integrity, discretion, and problem solving.Has demonstrated attention-to-detail, with accurate data-entry skills and abilities.Able to communicate in an effective and timely manner over the phone, in-person, and in written communication.Positive and collaborative working style with an ability to build meaningful relationships with key internal and external stakeholders.Proven ability to maintain confidentiality and professional working relationships with peers.Technical proficiency in Microsoft Office, as well as an ability to learn other relevant software platforms.Able to prioritize tasks in a complex and fast-paced environment with seasonal workload fluctuations and changing priorities.Confidence to interact with all levels of the company in a hub-and-spoke model in which many individuals are remote.Trustworthy, goal-oriented, respectful, and self-directed in completing the core functions of the role.Sees projects through to completion including follow-up on any identified issues.Strong sense of work ethic and accountability, with an ability to function well in a team environment and focus on team success.Effectively prioritize tasks, responsibilities, and goals; use goals to guide actions and create detailed action plans.Working ConditionsAble to lift, carry, or otherwise move and position up to 20 pounds on an occasional basis.Manual dexterity to operate a computer and other common office equipment on a constant basis.This position is required, at times, to work on evenings, weekends, and holidays based on the needs of the business. This position may require occasional travel to CMH areas, as well as some travel to industry functions on an occasional basis. CMH is committed to developing a rich culture, a diverse workforce, and a healthy work environment in which every employee is treated fairly and respected. Each employee will contribute to the company's success while also having the opportunity to achieve their full potential as individuals.Other Duties as AssignedThis position description is an overview of the scope of responsibilities for the role described above. With the evolution of CMH, the responsibilities of this position may change, as may the details that are associated with many of the tasks. During these times of change, this position requires the flexibility and willingness to accept new responsibilities and potentially transfer others. CompensationA competitive compensation package will be provided based upon qualifications, experience, and skill set. Further details will be discussed in a personal interview. Benefits and Perks:Health and dental benefits after 90-days.Group Savings Plan eligibility after the 90-days.Paid personal/sick and vacation days.CMH Ski Pass Program.IKON Pass Benefits.Pro deal affiliations with Brand Partners.Opportunities to heli-hike and heli-ski, as available.**CMH is an equal opportunity employer**

Year RoundWhy join CMH We work hard, we play hard, and we have the best time doing it. Our mission is to guide our staff and guests through life-changing mountain experiences, and our vision is to be recognized as the world leader of guided mountain experiences - by our guests, our employees, our partners, and our communities. We're all drawn to CMH for different reasons, but we stay for the people-both employees and guests-who are brought together by a unique shared passion for skiing, riding, the mountain world, and life in general. CMH is where mountain magic happens!Things that are important to us:Safety as a cornerstone.Share our passion - every day.Always act with integrity.We work as a team.Aim for best.Balance our social, fiscal, and environmental responsibilities.Things that are important to you:The opportunity to build lifelong friendships with staff and guests from around the world.Working for a company that stands behind its mission, vision, and values.An inclusive and rewarding company culture where employees are valued and supported.Explore and work at a world-class mountain destination.Enjoy meals created by culinary professionals that incorporate fresh, local ingredients.Work with hospitality professionals that take pride in providing a high-end guest experience.An opportunity to grow and learn in a work environment that promotes feedback and development.Discounts with brand partners and on CMH merchandise.Opportunities to heli-hike and heli-ski, as available.CMH is honored to operate in the traditional territories of the Ktunaxa, Secwpemc, Syilx, Sinixt, Carrier (Dakelh), and Stoney Nakoda Nations.Visit www.cmhheli.com/jobs to learn more.Position Title: Head Chef, Lodge at Arrow LakesCompany Name: The Lodge at Arrow Lakes, a branch of CMH Heli-Skiing & Summer AdventuresReports To: Hotel Manager, Lodge at Arrow LakesLocation of Work: Nakusp, British ColumbiaJob Status: Full-time, Year RoundFLSA Status: Non-ExemptNumber of Positions: 1Direct Reports: Date of Last Review: April 2025Desired Start Date: June 2025Posting Close Date: This posting will remain open until a suitable candidate is found. The earliest posting close date would be May 13, 2025.Position OverviewThe Head Chef is responsible for supervising the culinary team and delivering high-quality meals for both the Tavern and Heli-Ski operation. You will also oversee creative menu design, food preparation and quality control for all meals.The ideal candidate will have Red Seal Chef Certification, or equivalent, with experience managing a kitchen team. A passion for creative and high-end casual dining entrees for our evening menu. The ideal candidate will have a keen interest in collaborating with members of management to ensure the overall success of the business.Along with a year-round hotel, pub, and dining room, The Lodge at Arrow Lakes is also host to the CMH Kootenay Heli-Skiing operation during winter months. To learn more about The Lodge at Arrow Lakes, please visit the website: The Lodge at Arrow LakesEssential Duties and ResponsibilitiesManage day-to-day operations of the kitchen staff including hiring, training, evaluating and scheduling.Oversee all stages of food handling to ensure quality and cleanliness.Plan and facilitate meetings to coordinate menus with members of the culinary team.Enforce policies and procedures, OH standards, and safe food handling practices.Complete food orders, inventory controls and food rotations.Manage food inventories and food costing on menu items.Plan creative, seasonal menus that make use of fresh, local ingredients, and conduct menu costing.Respond to guest requests and food restrictions in an attentive and accommodating manner.Maintain a professional manner, appearance, and work area.Work cooperatively and professionally with front-of-house staff to provide exceptional guest experiences. Perform radio duty, as required, to support field operations.Willingness to assist other members of the lodge team as needed.Help support implementation of CMH health and safety initiatives.Help support implementation of CMH sustainability initiatives.Train, participate in and provide support, as required, during emergency response situations.Support guests and employees in the field program during area visits, as needed. Minimum QualificationsCulinary diploma or certificate.Red Seal Chef, preferred.Food Safe Certification.3-5 years of Culinary Management experience with varied exposure.2+ years' experience in menu planning and execution.Background in luxury hospitality or fine dining, preferred.Competencies, Knowledge, Skills, Abilities, and Other QualitiesAble to openly receive and act on feedback.Takes initiative and demonstrates the ability to make quick, informed decisions.Uses industry and company expertise to advance CMH's goals and values while enhancing the guest experience.Is inclusive of differences in people and perspectives to best serve employees and guests.A passion for customer service excellence and providing a high-end guest experience.Demonstrates integrity, discretion, and problem solving.Has demonstrated attention-to-detail, with accurate data-entry skills and abilities.Able to communicate in an effective and timely manner over the phone, in-person, and in written communication.Positive and collaborative working style with an ability to build meaningful relationships with key internal and external stakeholders.Proven ability to maintain confidentiality and professional working relationships with peers.Technical proficiency in Microsoft Office, as well as an ability to learn other relevant software platforms.Able to prioritize tasks in a complex and fast-paced environment with seasonal workload fluctuations and changing priorities.Confidence to interact with all levels of the company in a hub-and-spoke model in which many individuals are remote.Trustworthy, goal-oriented, respectful, and self-directed in completing the core functions of the role.Sees projects through to completion including follow-up on any identified issues.Strong sense of work ethic and accountability, with an ability to function well in a team environment and focus on team success.Effectively prioritize tasks, responsibilities, and goals; use goals to guide actions and create detailed action plans.Working ConditionsThis type of culinary work is challenging and demanding. Successful staff are intrinsically motivated by a passion for food service and creating memorable experiences with our guests.Able to lift, carry, or otherwise move and position up to 50 pounds regularly.Manual dexterity to operate a computer and other common office equipment on a daily basis.This position will be required to work weekends and holidays based on the needs of the business, seasonal workloads, and hotel/restaurant bookings.CMH is committed to developing a rich culture, a diverse workforce, and a healthy work environment in which every employee is treated fairly and respected. Each employee will contribute to the company's success while also having the opportunity to achieve their full potential as individuals.Other Duties as AssignedThis position description is an overview of the scope of responsibilities for the role described above. With the evolution of CMH, the responsibilities of this position may change, as may the details that are associated with many of the tasks. During these times of change, this position requires the flexibility and willingness to accept new responsibilities and potentially transfer others. It will also be the responsibility of any employee of CMH to be a positive influence on the transformation of our products and associated lines of business.CompensationA competitive compensation package will be provided including an annualized base salary starting between $60,000-68,000 per year which is based upon qualifications, experience, and skill set. Further details will be discussed in a personal interview.Benefits and Perks:Health and dental benefits after 90-days.Group Savings Plan eligibility after the 90-days.Paid personal/sick and vacation days.CMH Ski Pass Program.IKON Pass Benefits.Pro deal affiliations with Brand Partners.Opportunities to heli-hike and heli-ski, as available.**CMH is an equal opportunity employer**

Seasonal (Seasonal)Why join CMH We work hard, we play hard, and we have the best time doing it. Our mission is to guide our staff and guests through life-changing mountain experiences, and our vision is to be recognized as the world leader of guided mountain experiences - by our guests, our employees, our partners, and our communities. We're all drawn to CMH for different reasons, but we stay for the people-both employees and guests-who are brought together by a unique shared passion for skiing, riding, the mountain world, and life in general. CMH is where mountain magic happens!Things that are important to us:Safety as a cornerstone.Share our passion - every day.Always act with integrity.We work as a team.Aim for best.Balance our social, fiscal, and environmental responsibilities.Things that are important to you:The opportunity to build lifelong friendships with staff and guests from around the world.Working for a company that stands behind its mission, vision, and values.An inclusive and rewarding company culture where employees are valued and supported.Explore and work at a world-class mountain destination.Enjoy meals created by culinary professionals that incorporate fresh, local ingredients.Work with hospitality professionals that take pride in providing a high-end guest experience.An opportunity to grow and learn in a work environment that promotes feedback and development.Discounts with brand partners and on CMH merchandise.Opportunities to heli-hike and heli-ski, as available.CMH is honored to operate in the traditional territories of the Ktunaxa, Secwpemc, Syilx, Sinixt, Carrier (Dakelh), and Stoney Nakoda Nations.Visit www.cmhheli.com/jobs to learn more.Position Title: Assistant Hotel Manager, Lodge at Arrow LakesCompany Name: CMH Heli-Skiing & Summer AdventuresReports To: Hotel Manager, Lodge at Arrow LakesLocation of Work: Nakusp, British ColumbiaTerms of Employment: Full-time, year-roundFLSA Status: ExemptNumber of Positions: 1Direct Reports: Date of Last Review: April 2025Desired Start Date: June 1, 2025Posting Close Date: This posting will remain open until a suitable candidate is found. The earliest posting close date would be May 13, 2025.Position OverviewThe Assistant Hotel Manager supports the Hotel Manager in the daily operations of the property.This leadership role is responsible for overseeing all departments, with a primary focus on the Food and Beverage (F&B) program, to ensure efficient operations, high profitability, and outstanding guest satisfaction.Key responsibilities include supervising staff, managing department budgets, handling administrative duties, solving day-to-day operational issues, and maintaining service excellence. The ideal candidate is a hands-on leader who thrives in a fast-paced environment and is passionate about delivering memorable hospitality experiences.Along with a year-round hotel, pub, and dining room, The Lodge at Arrow Lakes is also host to the CMH Kootenay Heli-Skiing operation during winter months. To learn more about The Lodge at Arrow Lakes, please visit the website: The Lodge at Arrow LakesEssential Duties and ResponsibilitiesConsistently deliver a high standard of hospitality service in F&B, retail and room programs.Collaborate with the Hotel manager to achieve KPIs aligned with hospitality objectives.Support the performance management process for staff including setting clear expectations, providing regular feedback, and delivering ongoing coaching and development to build a high-performing, motivated team.Foster clear, cooperative communication with all departments across LAAL to promote teamwork, consistency and operational efficiency.Maintain a thorough understanding of all hospitality related roles at the lodge to effectively support, train, and lead team members.Regularly assist and oversee inventory management and ordering for the Food & Beverage programs.Assist the Hotel Manager in creating and managing staff schedules, ensuring appropriate coverage and timely, accurate payroll processing.Support multiple projects simultaneously, effectively prioritizing tasks and aligning actions with broader goals and detailed action plans.Collaborate with Hotel Manager to foster a safe, inclusive, and enjoyable work environment for all team members.Deputize in the absence of the Hotel Manager.Participate in training and actively support emergency response situations.Support CMH's Occupational Health and Safety policies and compliance initiatives, including WorkSafe BC, WHMIS, and other relevant regulations.Partner with CMH leadership to help build a culture that prioritizes safety, exceptional employee and guest experiences, environmental stewardship, community responsibility, and strong financial performance.Champion CMH Sustainability and Diversity, Equity, and Inclusion (DEI) initiatives, integrating these values into daily operations and team culture.Provide field support to guests and employees, as operational needs require.Minimum QualificationsPost-secondary education in Hospitality, Travel & Tourism, or a related field preferred; equivalent work experience will be considered.Valid Food Safe Certificate.Occupational First Aid Level 1 (or equivalent certification), an asset.Valid BC Serving It Right certification.Minimum of 3 years of leadership experience in the food & beverage industry, preferred.Experience with Hotel Management and Point of Sale (POS) systems, preferred.Competencies, Knowledge, Skills, Abilities, and Other QualitiesDemonstrates integrity, discretion, critical thinking, adaptability, and effective problem solving.Positive and collaborative working style with an ability to build meaningful relationships with key internal and external stakeholders.Is organized with clear attention-to-detail, with strategic planning skills and abilities.Able to communicate at a high level in a clear, effective, and timely manner.Proven ability to maintain confidentiality and professional working relationships with peers.Technical proficiency in Microsoft Office, as well as an ability to learn other relevant software platforms.Able to prioritize tasks and responsibilities in a complex and fast-paced environment with seasonal workload fluctuations and changing priorities.Trustworthy, goal-oriented, respectful, and self-directed in completing the core functions of the role.Confidence to interact with all levels of the company in a hub-and-spoke model in which many individuals are remote.Confident with public speaking and the facilitation of training sessions and workshops.Strong sense of work ethic and accountability, with an ability to function well in a team environment and focus on team success.A willingness to learn and develop skills with on-the-job management training.A passion for providing high-end hospitality and service experiences.Working ConditionsAble to lift, carry, or otherwise move and position up to 20 pounds on a occasional basis.Manual dexterity to operate a computer and other common office equipment on a regular basis.This position requires you to work on evenings, weekends, and holidays based on the needs of the business.Employees are required to find their own way to and from the lodge or helicopter staging area, which includes travel on logging roads.Travel is required from time-to-time throughout the year for company meetings and workshops.CMH is committed to developing a rich culture, a diverse workforce, and a healthy work environment in which every employee is treated fairly and respected. Each employee will contribute to the company's success while also having the opportunity to achieve their full potential as individuals.Other Duties as AssignedThis position description is an overview of the scope of responsibilities for the role described above. With the evolution of CMH, the responsibilities of this position may change, as may the details that are associated with many of the tasks. During these times of change, this position requires flexibility and willingness to accept new responsibilities and potentially transfer others.CompensationA competitive compensation package will be provided including an attractive base salary starting between $65,000-72,000 which is based upon qualifications, experience, and skill set, as well as an annual incentive program. Further details will be discussed in a personal interview.Benefits and Perks:Health and dental benefits after 90-days.Group Savings Plan eligibility after the 90-days.Paid personal/sick and vacation days.CMH Ski Pass Program.IKON Pass Benefits.Pro deal affiliations with Brand Partners.Opportunities to heli-hike and heli-ski, as available.**CMH is an equal opportunity employer**

Year RoundWhy join CMH We work hard, we play hard, and we have the best time doing it. Our mission is to guide our staff and guests through life-changing mountain experiences, and our vision is to be recognized as the world leader of guided mountain experiences - by our guests, our employees, our partners, and our communities. We're all drawn to CMH for different reasons, but we stay for the people-both employees and guests-who are brought together by a unique shared passion for skiing, riding, the mountain world, and life in general. CMH is where mountain magic happens!Things that are important to us:Safety as a cornerstone.Share our passion - every day.Always act with integrity.We work as a team.Aim for best.Balance our social, fiscal, and environmental responsibilities.Things that are important to you:The opportunity to build lifelong friendships with staff and guests from around the world.Working for a company that stands behind its mission, vision, and values.An inclusive and rewarding company culture where employees are valued and supported.Explore and work at a world-class mountain destination.Enjoy meals created by culinary professionals that incorporate fresh, local ingredients.Work with hospitality professionals that take pride in providing a high-end guest experience.An opportunity to grow and learn in a work environment that promotes feedback and development.Discounts with brand partners and on CMH merchandise.Opportunities to heli-hike and heli-ski, as available.CMH is honored to operate in the traditional territories of the Ktunaxa, Secwpemc, Syilx, Sinixt, Carrier (Dakelh), and Stoney Nakoda Nations.Visit www.cmhheli.com/jobs to learn more.Position Title: Representative, Inside SalesCompany Name: CMH Heli-Skiing & Summer AdventuresReports To: Manager, Inside SalesLocation of Work: Banff, AlbertaJob Status: Full-time, Year-RoundFLSA Status: Non-ExemptNumber of Positions: 1Direct Reports: 0Date of Last Review: April 2025Desired Start Date: June 2025Posting Close Date: This posting will remain open until a suitable candidate is found. The earliest posting close date would be May 9, 2025.Position OverviewThe Representative, Inside Sales plays a critical role in assisting potential guests in identifying the CMH trips best suited to them. This position will sell for both our winter and summer programs. This role works across various systems, and the successful candidate will be confident in their computer skills and ability to prioritize tasks and provide exceptional customer service.Essential Duties and ResponsibilitiesEducate prospective guests to assist them in finding the right experience from our 11-lodge selection with various programs within them.Guide prospective guests through the entire sales process from the time they show interest in CMH to the point that they book their trip.Expertly handle incoming interest from prospective guests whether it is by phone, email, or web inquiry.Demonstrate a good understanding of our business to effectively articulate the CMH value and differentiate our product from other operators.Using outbound call campaigns, play an active role in re-engaging past customers and keeping them informed of changes, new products, and company announcements.Help support implementation of CMH health and safety initiatives.Help support implementation of CMH sustainability initiatives.Train, participate in and provide support, as required, during emergency response situations.Support guests and employees in the field program during area visits, as needed. Minimum QualificationsPost-secondary education in a related field.1-2 years of experience in a professional office setting.Experience in a sales or guest services role, preferred.Experience in the ski industry, preferred.Competencies, Knowledge, Skills, Abilities, and Other QualitiesDemonstrates integrity, discretion, and problem solving.Has demonstrated attention-to-detail, with accurate data-entry skills and abilities.Able to communicate in an effective and timely manner over the phone, in-person, and in written communication.Positive and collaborative working style with an ability to build meaningful relationships with key internal and external stakeholders.Proven ability to maintain confidentiality and professional working relationships with peers.Technical proficiency in Microsoft Office, as well as an ability to learn other relevant software platforms.Able to prioritize tasks in a complex and fast-paced environment with seasonal workload fluctuations and changing priorities.Confidence to interact with all levels of the company in a hub-and-spoke model in which many individuals are remote.Trustworthy, goal-oriented, respectful, and self-directed in completing the core functions of the role.Sees projects through to completion including follow-up on any identified issues.Strong sense of work ethic and accountability, with an ability to function well in a team environment and focus on team success.Effectively prioritize tasks, responsibilities, and goals; use goals to guide actions and create detailed action plans.Working ConditionsAble to lift, carry, or otherwise move and position up to 20 pounds on an occasional basis.Manual dexterity to operate a computer and other common office equipment on a constant basis.This position is required, at times, to work on evenings, weekends, and holidays based on the needs of the business. This position may require occasional travel to CMH areas, as well as some travel to industry functions on an occasional basis. CMH is committed to developing a rich culture, a diverse workforce, and a healthy work environment in which every employee is treated fairly and respected. Each employee will contribute to the company's success while also having the opportunity to achieve their full potential as individuals.Other Duties as AssignedThis position description is an overview of the scope of responsibilities for the role described above. With the evolution of CMH, the responsibilities of this position may change, as may the details that are associated with many of the tasks. During these times of change, this position requires the flexibility and willingness to accept new responsibilities and potentially transfer others. CompensationA competitive compensation package will be provided based upon qualifications, experience, and skill set. Further details will be discussed in a personal interview. Benefits and Perks:Health and dental benefits after 90-days.Group Savings Plan eligibility after the 90-days.Paid personal/sick and vacation days.CMH Ski Pass Program.IKON Pass Benefits.Pro deal affiliations with Brand Partners.Opportunities to heli-hike and heli-ski, as available.**CMH is an equal opportunity employer**

Year RoundWhy join CMH We work hard, we play hard, and we have the best time doing it. Our mission is to guide our staff and guests through life-changing mountain experiences, and our vision is to be recognized as the world leader of guided mountain experiences - by our guests, our employees, our partners, and our communities. We're all drawn to CMH for different reasons, but we stay for the people-both employees and guests-who are brought together by a unique shared passion for skiing, riding, the mountain world, and life in general. CMH is where mountain magic happens!Things that are important to us:Safety as a cornerstone.Share our passion - every day.Always act with integrity.We work as a team.Aim for best.Balance our social, fiscal, and environmental responsibilities.Things that are important to you:The opportunity to build lifelong friendships with staff and guests from around the world.Working for a company that stands behind its mission, vision, and values.An inclusive and rewarding company culture where employees are valued and supported.Explore and work at a world-class mountain destination.Enjoy meals created by culinary professionals that incorporate fresh, local ingredients.Work with hospitality professionals that take pride in providing a high-end guest experience.An opportunity to grow and learn in a work environment that promotes feedback and development.Discounts with brand partners and on CMH merchandise.Opportunities to heli-hike and heli-ski, as available.CMH is honored to operate in the traditional territories of the Ktunaxa, Secwpemc, Syilx, Sinixt, Carrier (Dakelh), and Stoney Nakoda Nations.Visit www.cmhheli.com/jobs to learn more.Position Title: Interim Manager, AccountingCompany Name: CMH Heli-Skiing & Summer AdventuresReports To: Vice President, Finance, CMHLocation of Work: Banff, Alberta with remote travel expectationsTerms of Employment: 1-year term positionFLSA Status: ExemptNumber of Positions: 1Direct Reports: 2 - 3Date of Last Review: April 2025Desired Start Date: May 19, 2025Posting Close Date: This posting will remain open until a suitable candidate is found. The earliest posting close date would be May 6, 2025.Position OverviewThe Interim Manager, Accounting is a detail-oriented role that oversees the accounting operations. The ideal candidate will have a strong background in accounting, and the ability to manage financial activities in a fast-paced, seasonal environment. You will play a crucial role in ensuring the financial health of our company while supporting our mission to provide unforgettable skiing experiences.Essential Duties and ResponsibilitiesWork with senior leadership to build a culture that prioritizes all aspects of safety, the best possible experience for our employees and guests, recognizes our responsibility to the communities and mountain environment we are so privileged to operate in, and achieves leading financial results.Help develop and implement strategic goals and objectives aligned with the overall CMH business strategy. Develops and implements key performance objectives to meet business and guest expectations and optimize employee productivity in line with business growth.Plans and participates in meetings with key leadership and project teams as and when necessary and provides necessary inputs for the timely completion of tasks.Financial Management: Oversee all aspects of CMH resort accounting, including income audit, revenue accounting, reconciliations and management of resort-assigned general ledgers, and any financial reporting. Lead month-end and year-end accounting close processes and ensure accurate and timely recording and reporting of company financials.Regulatory Compliance: Work with Shared Services accounting teams and internal ERP support team to ensure processes & entries are in compliance with both internal and external accounting regulations and standards, including US GAAP and SOX requirements, tax reporting and audits.Financial Systems: Lead the optimization and design of accounting processes in ERP and financial systems to enhance accuracy and process efficiency. Support design and delivery of ERP reporting requirements to support accounting processes.Team Leadership: Lead and mentor the accounting team, fostering a collaborative environment and promoting professional development.Collaboration: Support operating departments in the understanding of accounting processes and help train and mentor managers in accounting-based processesRisk Management: Identify potential financial risks and control gaps in financial and accounting processes and general ledger balances and develop strategies to mitigate them.Manage multiple projects and effectively prioritize tasks, responsibilities, and goals; use goals to guide actions and create detailed action plans.Help develop and support implementation of OHS, sustainability, and DEI initiatives.Train, participate in and provide support, as required, during emergency response situations.Support guests and employees in the field program during area visits, as needed. Minimum QualificationsBachelor's degree in a related field.5 years experience in accounting or bookkeeping.Proficiency in financial software and tools (e.g., ERP systems, Excel).Experience with point-of-sale, reservations, or hospitality software preferred.Competencies, Knowledge, Skills, Abilities, and Other QualitiesStrong analytical skills and proficiency in financial processes and reporting.Excellent communication and interpersonal skills, with the ability to present complex financial information clearly.Proficiency in financial software and tools (e.g., ERP systems, Excel).Strong attention to detail and organizational skills.Demonstrates integrity, discretion, critical thinking, adaptability, and effective problem solving.Positive and collaborative working style with an ability to build meaningful relationships with key internal and external stakeholders.Is organized with clear attention-to-detail, with strategic planning skills and abilities.Able to communicate at a high level in a clear, effective, and timely manner.Proven ability to maintain confidentiality and professional working relationships with peers.Technical proficiency in Microsoft Office, as well as an ability to learn other relevant software platforms.Able to prioritize tasks and responsibilities in a complex and fast-paced environment with seasonal workload fluctuations and changing priorities.Trustworthy, goal-oriented, respectful, and self-directed in completing the core functions of the role.Confidence to interact with all levels of the company in a hub-and-spoke model in which many individuals are remote.Working ConditionsAble to lift, carry, or otherwise move and position up to 20 pounds on an occasional basis.Manual dexterity to operate a computer and other common office equipment on a regular basis.This position requires you to work on evenings, weekends, and holidays based on the needs of the business.This position will require frequent travel to CMH areas, as well as other business-related travel.CMH is committed to developing a rich culture, a diverse workforce, and a healthy work environment in which every employee is treated fairly and respected. Each employee will contribute to the company's success while also having the opportunity to achieve their full potential as individuals.Other Duties as AssignedThis position description is an overview of the scope of responsibilities for the role described above. With the evolution of CMH, the responsibilities of this position may change, as may the details that are associated with many of the tasks. During these times of change, this position requires flexibility and willingness to accept new responsibilities and potentially transfer others.CompensationA competitive compensation package will be provided including an attractive base salary which is based upon qualifications, experience, and skill set, as well as an annual incentive program. Further details will be discussed in a personal interview.Benefits and Perks:Health and dental benefits after 90-days.Group Savings Plan eligibility after the 90-days.Paid personal/sick and vacation days.CMH Ski Pass Program.IKON Pass Benefits.Pro deal affiliations with Brand Partners.Opportunities to heli-hike and heli-ski, as available.**CMH is an equal opportunity employer**

Year RoundWhy join CMH We work hard, we play hard, and we have the best time doing it. Our mission is to guide our staff and guests through life-changing mountain experiences, and our vision is to be recognized as the world leader of guided mountain experiences - by our guests, our employees, our partners, and our communities. We're all drawn to CMH for different reasons, but we stay for the people-both employees and guests-who are brought together by a unique shared passion for skiing, riding, the mountain world, and life in general. CMH is where mountain magic happens!Things that are important to us:Safety as a cornerstone.Share our passion - every day.Always act with integrity.We work as a team.Aim for best.Balance our social, fiscal, and environmental responsibilities.Things that are important to you:The opportunity to build lifelong friendships with staff and guests from around the world.Working for a company that stands behind its mission, vision, and values.An inclusive and rewarding company culture where employees are valued and supported.Explore and work at a world-class mountain destination.Enjoy meals created by culinary professionals that incorporate fresh, local ingredients.Work with hospitality professionals that take pride in providing a high-end guest experience.An opportunity to grow and learn in a work environment that promotes feedback and development.Discounts with brand partners and on CMH merchandise.Opportunities to heli-hike and heli-ski, as available.CMH is honored to operate in the traditional territories of the Ktunaxa, Secwpemc, Syilx, Sinixt, Carrier (Dakelh), and Stoney Nakoda Nations.Visit www.cmhheli.com/jobs to learn more.Position Title: Lodge Manager, BugaboosCompany Name: CMH Heli-Skiing & Summer AdventuresReports To: Area Manager, BugaboosLocation of Work: Remote worksite near Radium, British ColumbiaTerms of Employment: Full-time, year-roundFLSA Status: ExemptNumber of Positions: 1Direct Reports: Date of Last Review: April 2025Ideal Start Date: End of May, 2025Posting Close Date: This posting will remain open until a suitable candidate is found. The earliest posting close date would be May 6, 2025.Position OverviewThe Lodge Manager is responsible for the overall service and guest experience at the lodge. This hands-on leadership role requires strong hospitality skills, operational expertise, and a passion for delivering exceptional service in a remote, team focused environment. Key responsibilities include administration, budgeting, people management, recruitment, and inventory control. The Lodge Manager will be a people focused leader skilled at building meaningful professional relationships and inspiring their team to deliver life changing mountain experiences for every guest.The Lodge Manager has a typical schedule of two weeks on and one week off throughout the operating season, with days worked as a split-shift. For the remainder of the year, it is expected that management tasks are completed in a way that meets the annual day count requirement in the employment agreement.Essential Duties and ResponsibilitiesCollaborate with the senior hospitality management team to drive the lodge's operational success by contributing to the achievement of key performance indicators (KPIs) and financial goals aligned with the hospitality program.Lead the performance management process for staff including setting clear expectations, providing regular feedback, and delivering ongoing coaching and development to build a high-performing, motivated team. Ensure accurate billing and reconciliation of all guest trips.Serve as the primary point of contact and host for guests.Consistently deliver a high standard of hospitality service in F&B, retail, rooms and spa programs.Coordinate with area management and the Banff Office teams to provide timely and compassionate support to injured or ill guests.Maintain a thorough understanding of all hospitality related roles at the lodge to effectively support, train, and lead team members.Foster clear, cooperative communication with all departments across CMH to promote teamwork and operational consistency.Monitor and report lodge inventory levels.Develop and manage staff schedules, ensuring appropriate coverage and timely, accurate payroll processing.Collaborate with area management to foster a safe, inclusive, and enjoyable work environment for all team members.Manage multiple projects simultaneously, effectively prioritizing tasks and aligning actions with broader goals and detailed action plans.Participate in training and actively support emergency response situations.Support CMH's Occupational Health and Safety policies and compliance initiatives, including WorkSafe BC, WHMIS, and other relevant regulations.Partner with CMH leadership to help build a culture that prioritizes safety, exceptional employee and guest experiences, environmental stewardship, community responsibility, and strong financial performance.Champion CMH Sustainability and Diversity, Equity, and Inclusion (DEI) initiatives, integrating these values into daily operations and team culture.Provide field support to guests and employees, as operational needs require.Minimum QualificationsPost-secondary education in Hospitality, Travel & Tourism, or a related field preferred; equivalent work experience will be considered.Valid Food Safe Certificate.Occupational First Aid Level 1 (or equivalent certification).Valid BC Serving It Right certification.Minimum of 5 years of leadership experience in the hospitality industry, preferred.Experience with Point of Sale (POS) systems, preferred.Competencies, Knowledge, Skills, Abilities, and Other QualitiesDemonstrates integrity, discretion, critical thinking, adaptability, and effective problem solving.Positive and collaborative working style with an ability to build meaningful relationships with key internal and external stakeholders.Is organized with clear attention-to-detail, with strategic planning skills and abilities.Able to communicate at a high level in a clear, effective, and timely manner.Proven ability to maintain confidentiality and professional working relationships with peers.Technical proficiency in Microsoft Office, as well as an ability to learn other relevant software platforms.Able to prioritize tasks and responsibilities in a complex and fast-paced environment with seasonal workload fluctuations and changing priorities.Trustworthy, goal-oriented, respectful, and self-directed in completing the core functions of the role.Confidence to interact with all levels of the company in a hub-and-spoke model in which many individuals are remote.Confident with public speaking and the facilitation of training sessions and workshops.Strong sense of work ethic and accountability, with an ability to function well in a team environment and focus on team success.A willingness to learn and develop skills with on-the-job management training.A passion for providing high-end hospitality and service experiences.Working ConditionsAble to lift, carry, or otherwise move and position up to 20 pounds on a occasional basis.Manual dexterity to operate a computer and other common office equipment on a regular basis.This position requires you to work on evenings, weekends, and holidays based on the needs of the business.Employees are required to find their own way to and from the lodge or helicopter staging area, which includes travel on logging roads.Travel is required from time-to-time throughout the year for company meetings and workshops.CMH is committed to developing a rich culture, a diverse workforce, and a healthy work environment in which every employee is treated fairly and respected. Each employee will contribute to the company's success while also having the opportunity to achieve their full potential as individuals.Other Duties as AssignedThis position description is an overview of the scope of responsibilities for the role described above. With the evolution of CMH, the responsibilities of this position may change, as may the details that are associated with many of the tasks. During these times of change, this position requires flexibility and willingness to accept new responsibilities and potentially transfer others.CompensationA competitive compensation package will be provided including an attractive base salary which is based upon qualifications, experience, and skill set, as well as an annual incentive program. Further details will be discussed in a personal interview.Benefits and Perks:Health and dental benefits after 90-days.Group Savings Plan eligibility after the 90-days.Paid personal/sick and vacation days.CMH Ski Pass Program.IKON Pass Benefits.Pro deal affiliations with Brand Partners.Opportunities to heli-hike and heli-ski, as available.**CMH is an equal opportunity employer**