Key Account Manager
Company: Bureau Veritas
Location: Houston , TX
Category: Customer Service, Management, Professional
Job Type: Full Time
Posted: 3/4/2019
JOB DESCRIPTION:

A WORLD LEADER IN TESTING, INSPECTION & CERTIFICATION SERVICES

Bureau Veritas offers dynamic, exciting employment opportunities with an attractive salary/benefit package and an opportunity to play a vital role with a global organization. If you would enjoy working in a dynamic environment and are looking for an opportunity to become part of a stellar team of professionals, we invite you to apply online today.

 

The Customer Services Department is responsible for all core domestic and global accounts management activities.  The Customer Service Representative shall perform account management activities in accordance with Bureau Veritas Certification procedures and processes to ensure that all client contracts are handled to meet the clients’ needs.
 

ACCOUNTABILITIES

  • Ensure the effective management of all assigned accounts while maintaining a high level of client satisfaction 
  • Ensure that auditors are provided with the necessary documentation, plus any other requirements needed prior to the performance of their tasks
  • Communication to sales department regarding requests for additional services
  • Liaise with account contacts to ensure that all needs are met related to the fulfilment of each contract.  Respond to client requests as quickly and thoroughly possible
  • Manage individual client KPIs
  • Conduct administrative reviews on the audit reports and upload into system
  • Ensure information in the system is accurate and aligned with contractual requirements and client needs
  • Maintain accurate and up-to-date client files and documentation within Siebel system
  • Manage deadlines to ensure audits are scheduled on time,  audit reports are received and final certificate is issued
  • Prepare presentations for clients and attend quarterly client meetings, some travel may be required
  • Perform other duties as assigned by the Client Account Supervisor or Director of Operations
JOB REQUIREMENTS:

EXPERIENCE

  • Associate degree or 3-5 years of equivalent experience.  
  • At least 2 years related to Customer Service that involves project coordination in contrast to basic scripted Call Center environment.
  • Excellent communication and interpersonal skills; Good command of English language (spoken and written)
  • Proficient in computer skills, and conversant with use of MS Word, MS Excel (Seibel experience preferred)
  • Preferred:  4 year degree or equivalent.
  • Preferred:  2 years or more experience with third party registration activities
  • Preferred: Experience in interacting with large, international companies
  • Preferred:  2 years or more experience with third party registration activities

 

Bureau Veritas is an Equal Opportunity Employer, and as such we recruit, hire, train, and promote persons in all job classifications without regard to race, color, religion, sex, national origin, disability, age, marital status, citizen status, sexual orientation, genetics, status as a protected veteran, or any other non-job-related characteristics.

ADDRESS:

Houston, TX
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