EDUCATION REQUIREMENTS
- Bachelor's Degree: IT, computer science, nursing, healthcare administration, business, or related allied health is required. Masters degree is preferred
EXPERIENCE REQUIREMENTS
- Minimum of 8 years of related experience in an IT or Clinical setting, of which at least 5 years should be in a provider support, training or optimization capacity.
CERTIFICATES, LICENSES AND REGISTRATIONS REQUIRED
- Certification, proficiency or credentialed on Epic preferred
KNOWLEDGE, SKILLS AND ABILITIES REQUIRED
- Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through on-going skills, competency assessments, and performance evaluations.
- Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security.
- Ability to effectively communicate with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principles.
- Demonstrates in-depth process knowledge of physician workflows and can translate them in clinical systems to expand physician usability.