Skills, Knowledge and Abilities:
- Must be detailed oriented and able to follow instructions
- Must be dependable, conscientious, and have good communication skills and interpersonal skills to deal with a variety of people
- Must have working knowledge of Windows 7, Windows 10 and MAC OS.
- Must have working knowledge of Microsoft Office 2013/2016, Outlook 365
- TCP/IP protocol experience, basic understanding of WiFi and Switching
- Working knowledge of Active Directory and Group Policy
- Must have working knowledge of Stand Alone & Network Printing
- Possesses the ability for installing and troubleshooting peripheral devices such as scanners, cameras, card readers, etc.
- Candidate must have experience troubleshooting PC's and printers in a large network environment
- Professional appearance and demeanor
Education and Experience:
- A minimum of three years Support Center/ Help Desk/ Phone Tech or AV experience