Customer Experience Specialist
Company: Tesla
Location: Houston , TX
Category: General, Transportation, Sales, Customer Service
Job Type: Full Time
Posted: 12/19/2018
JOB DESCRIPTION:

At Tesla, our Customer Experience Specialists, consistently deliver on an incredible educational, immersive, and exciting experience to all of our current and future customers. They constitute Tesla’s front line and are our brand ambassadors, supporting our mission to accelerate the world’s transition to sustainable energy by creating memorable experiences for our customers.

 

As a Customer Experience Specialist I, you will support guests from the moment they walk into our showrooms to learn about Tesla.  We’ve created one of the most innovative vehicles ever made, alongside a unique set of energy solutions, and you will help deliver an equally exceptional educational experience.

 

Responsibilities:

  • Engage walk in guests promptly, personally and with the goal of opening the conversation and ensuring they feel welcome
  • Understand who our guests are, what brought them to Tesla and creating a robust Customer Profile
  • Educate and excite guests by answering their questions and providing a tailored experience based upon their interests and agenda
  • Help Tesla maintain a healthy pipeline by collecting guest contact information and scheduling Demo Drives for individuals who exhibit purchase intent or potential
  • Provide the highest level of customer service to all current and future owners
JOB REQUIREMENTS:

Requirements:

  • Customer service experience required
  • Positive, enthusiastic and passionate about the changes in the personal transportation and energy solution industries
  • Ability to understand and convey business issues and technical concepts
  • Strong sense of team mentality and reliability
  • Strong communication skills and attention to detail
  • Demonstrate a mastery of all Tesla products, solutions and services. Keep up with sustainable energy trends and local incentives
  • Ability to work evening hours, weekends and holidays in a retail environment ?
  • Must have and maintain a valid driver’s license in the country in which you are applying, 2 year minimum driving record required with a clean driving history ?
  • Legal right to work in the United States
ADDRESS:

Houston, TX
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