Planned Parenthood Gulf Coast (PPGC) is seeking Bilingual Health Center Assistants (English/Spanish) to join our health center in the Houston area. In this position, the Health Center Assistant will provide confidential, quality patient care including patient intake, fee assessment and collection, general health care and contraceptive information, as well as assist with medical services.

**Must Be Bilingual (English / Spanish)**

Eligible employees receive a competitive and comprehensive benefit package including:

• Competitive Salary!
• Health Insurance – Medical, Dental, Vision
• Basic Life & AD&D Coverage (100% Company Paid)
• 401K Plans – Company Matching Available
• Paid Vacation, Sick Leave and Holidays!
• Flexible Spending Accounts
• Cell Phone Discount Plans
• Free Notary Service

General Duties

• Accurately explain all FDA approved birth control methods
• Provide specific instructions on the patient’s selected birth control method
• Refer callers seeking information about abortion to the Call Center or Surgical Services
• Inform callers in a non-directive manner about all options available to them in the event of an unintended pregnancy and make a referral for service based on the caller’s needs
• Describe the difference between medication and surgical abortion
• Answers telephones, makes and confirms appointments appropriately both on the phone and in the appointment system. Screens patients’ financial status and confirms fee information.
• Makes accurate entries into data system for medical visits and collection of fees. Ensures information is correct in both data system and paperwork including patient chart.
• Correctly follows all cash, check and credit/debit card handling procedures. Prepares and ensures accuracy of bank deposits, daily balances, and end of day cashiering procedures.
• Interviews patients, takes vital signs and completes all required documentation accurately. Provides patient information per Planned Parenthood policies and protocols.
• Performs lab procedures and controls according to protocols. Maintains accurate lab records and compliance standards.
• Performs phlebotomy and high complexity lab tests specific to program design.
• May perform research duties which include, but are not limited to recruiting and referring patients to research studies, screening patients for eligibility, obtaining informed consent from patients, documenting study data in ECW or paper as indicated, set-up of study specimens for NP collection
• Helps to maintain patient records, filing systems, data systems, patient logs.
• Prepares exam and procedure rooms for patients; keeps all areas clean and fully stocked. Assists physicians/clinicians as needed.
• Strictly follows all OSHA guidelines for reducing risk of exposure to bloodborne pathogens and in the handling and disposal of hazardous waste. Uses PPE as required.
• Appropriately resolves or refers all patient issues, problems or complaints.
• Ensures patient confidentiality at all times.
• Assists in preparing monthly supply requisitions and maintaining inventory control.
• Interacts/communicates with patients in a non-judgmental, non-directive and non-biased manner.
• Assists with patient recall and follow-up, as assigned by supervisor.
• Travels to other health centers as required by the Health Center Manager/Director.

REQUIREMENTS / TECHNICAL EXPERTISE

• High School diploma/GED required.

QUALIFICATIONS

• Must be bilingual (English / Spanish)
• Excellent customer service skills
• Ability to work effectively in a team environment
• Willing and able to work the hours scheduled (including some Saturdays)
• Must have strong interpersonal and communication skills: both verbal and written; and ability to relate to persons of diverse backgrounds.
• Ability to handle multiple priorities and projects.
• Initiative and ability to work with minimal direction.
• Ability to perform duties in a manner that exhibits commitment to providing quality service and continuous improvement.
• Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals.
• Basic computer literacy-keyboarding, email, word processing, calendar, and electronic medical records.

DIVERSE CANDIDATES ARE ENCOURAGED TO APPLY

Planned Parenthood Gulf Coast is an equal employment opportunity employer and is committed to maintaining a non-discriminatory work environment, and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, marital status, sexual orientation, gender identity, or any other characteristic protected by applicable law.  Planned Parenthood is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation.