Individuals serving as a Houseperson have access to guestrooms and property, character traits of honesty and trustworthiness are essential to this position. Therefore, associates must pass the appropriate security clearance, per company policy.
Experience in similar capacities: lodging, housing, hospitals, care facilities all helpful, not mandatory.
REQUIRED KNOWLEDGE, SKILLS AND ABILITIES
Knowledge in:
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Proper handling of linens, terry and other supplies, keeping sanitation and cost controls in mind.
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Handling various safety and security measures. Report or correct any hazardous conditions observed immediately.
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All guidelines from training checklist of areas to be maintained.
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Procedures for emergencies (Person in Charge).
Skills:
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Assist with guest issues, being professional and maintaining a hospitable caring attitude.
Maintain guest privacy.
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Follow procedures in the company systematic fashion.
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Basic maintenance repairs, leaking faucet, running toilet, etc.
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Able to clean guest rooms to brand standards and in conjunction with the training checklist for room attendants.
Abilities:
- Multi task, remain associate and guest service centric.
- Effectively communicate with guests and associates.
- Solve guest issues with professionalism maintain hospitable attitude.
- Market and promote to increase exposure and sales.
- Work as a team member in aspects such as: cleaning, side work, food preparation and storage.
WORKING CONDITIONS/SPECIAL REQUIREMENTS
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Standing, walking for long periods of time while maintaining a friendly professional image.
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Be flexible in regard to work schedule.
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Be available as necessary 24/7, weekends and holidays.