Provides excellent guest service in an efficient, courteous professional manner; following LBA standards of aggressively friendly hospitality while adhering to guidelines and procedures. Is responsible for the cleanliness of public space, as well as, the usage and organization of supplies. Assist room attendants ensuring cleanliness standards are met. Assist maintenance department with minor repairs and work orders.
SUMMARY OF ESSENTIAL JOB FUNCTIONS
Must be able to perform major life activities: Standing, lifting, bending, learning, reading, concentrating, thinking, and communicating.
For this position specifically:
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Must be able to push or pull 60 pounds and lift and/or carry 30 pounds.
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Must be able to stand for up to eight hours, bend, stretch, reach, climb, kneel.
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Must be able to see and hear.
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Must be able to speak and understand English, the ability to communicate in another language may be helpful.
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Must display professionalism, honesty and trustworthiness at all times.
SPECIFIC RESPONSIBILITIES
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Keep public areas of the hotel, grounds and parking lot clean, maintaining brand standards and providing guest service when necessary including assisting guests with baggage, in and out of vehicle or guest room.
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Respond to guest request, such as delivering supplies: shampoo, towels, roll away beds etc. in a timely and hospitable manner.
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Perform minor trouble shooting and maintenance of hotel equipment.
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Responsible for setting up meeting rooms if applicable.
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Adhere to general clean guidelines for the public areas of the property.
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Have a thorough knowledge of emergency procedures.
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Other duties as assigned including assistance in the housekeeping, laundry or maintenance department, that the associate is capable of performing.
POSITIONS FOR POSSIBLE ADVANCEMENT
The next step for this position is in a training capacity or in either the front office, maintenance or in a food and beverage department. The ability to teach skills and competencies will enhance leadership skills in preparation for further promotion.
Disclaimer: The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time as needed.