Position Objectives: Answers telephone calls made to 9-1-1 emergency and non-emergency phone lines to determine if the call requires Police, Fire, EMS or other agency response. Provides appropriate information or assistance as required by the nature of the call. Utilizes technical software applications for call answering, entering, assigning, and announcing via radio equipment. Utilizes mapping technologies from phone equipment and Computer Aided Dispatch (C.A.D.) to ensure calls are entered timely and accurately. Prioritizes and dispatches appropriate resources for Police, Fire and EMS operations. Refers reports and/or complaints to either agency by trunked radio or telephone. Provides supplemental information to Police, Fire and EMS staff as needed. Documents updates and/or changes in the computer-aided dispatch system as required. After EMD (Emergency Medical Dispatcher) certified, provides pre-arrival medical instructions to citizens on the telephone in life or death situations before paramedics arrive at location; relays patient status as needed and/or relays advice among the caller and responding units per APCO International Emergency Medical Dispatch protocols. Conducts computer searches through local, state, and national databases for possible wanted persons or stolen property, and provides information to the requesting officer. Confirms stolen property or wanted/missing persons, enters data into T.C.I.C./N.C.I.C. as requested and sends and receives teletypes. Compiles and enters data for various daily reports required by the department and records information in computer systems maintained for Police, Fire and EMS staff. Documents problems, changes form for input to data base, and ensures information is updated and equipment is properly working at all times. Assists with training and/or cross-training of other employees. Monitors emergency equipment such as the radio alarms, crime fighting technologies, weather monitors, security cameras, and inter-city Police/Fire radio frequencies. Performs duties required by accreditation process.
JOB DUTIES:
- Answer busy telephones during emergency situations and receive pertinent information for immediate dissemination to police units in the field
- Dispatch police and other public safety personnel to emergency and non-emergency calls for service
- Closely monitor radio traffic in the event additional assistance is required by assigned field personnel
- Maintain accurate, detailed logs of field personnel’s locations, times and other information for immediate or future use
- Serve as the department’s emergency communications link to other police agencies during critical situations
- Receive, assist and direct walk-in complainants at the police department facility
- Ensure that any telephone messages received through the dispatch office are documented and forwarded to the intended recipient
- Operate T.C.I.C./N.C.I.C. computer terminals for queries and data entry and deletion, as needed
- Operate radio equipment to di patch Police, Fire and E.M.S. personnel, as needed
- Operate video / audio monitoring equipment
- Maintain detailed documentation on calls for service dispatched or any other information that may be received through the dispatch office
- Operate Computer Aided Dispatch computer terminals
- Accept monetary payments in the form of a money order, for municipal fines and issue accurate receipts to violators for such fines
- Performs other duties as directed by the Chief of Police or his designee