One (1) year of experience in a high volume telephone or customer service environment or a high stress environment is required.
Must provide certification of successful completion of or complete within one year of employment a telecommunications training program in compliance with the Texas Commission on Law Enforcement officers Standards and Education (TCLEOSE) guidelines. The TX administrative Code further requires that licenses may be only issued to U. S. Citizens.
Preference will be given to those applicants with experience in an environment similar to Public safety (e.g., Police, Ambulance or Fire). Bilingual skills (Spanish: speak, read, and write) are highly preferred. Due to constant communication with citizens, quality customer service experience is critical. Preference will be given to internal and local candidates who meet minimum qualifications as NO RELOCATION is provided.
**Preference shall be given to eligible veteran applicants provided such persons possess the qualification necessary for competent discharge of the duties involved in the position applied for, such persons are among the most qualified candidates for the position, and all other factors in accordance with Executive Order 1-6.**
SELECTION/SKILLS TESTS REQUIRED
Must be able to pass a City-administered PC keyboard test proficiency of 30wpm and a CritiCall skills assessment test to move further through the selection process. Applicant also must pass hearing test, psychological evaluation, and thorough background / employment / education checks and successful interview.