Company: ABM
Location: Houston , TX
Category: Customer Service, General, Airport
Job Type: Full Time
Posted: 8/6/2019




  • To fulfill the passenger services obligation of the airlines for its officially disabled passengers as well as to assist non-disabled persons who wish wheelchair assistance for their comfort.


Passenger services positions are very customer service oriented and “tipping” is allowed and customary. Wheelchair Agents who provide extraordinary customer service are known to increase their earning potential between $25-$100 per week (example only).


Primary Duties and Responsibilities:

  • Safely transport passengers from gate-to-gate, curb-to-curb, or gate-to-curb dependent upon whether an in-terminal plan transfers, originating passenger or destination-arriving passenger.
  • At all times follow all safety precautions (push wheelchair at a safe pace, beware of other passengers and carts darting into path, push only one wheelchair at a time, back wheelchairs down jetways rather than face-forward due to decline of the jetway ramp, etc...)
  • Assist passengers at baggage claim as may be necessary
  • Dependent upon airport, coordinate with dispatcher for assignments
  • Coordinate with gate agents any wheelchair assisted passengers who will need gate agent assistance at time of boarding to board the aircraft
  • Interact with passengers in a positively interpersonal way
  • Assist passengers in any way necessary relative to professional passenger relations (i.e., providing directions, assisting with flight information, and any out-of-the-ordinary circumstances like delayed flights, etc...)
  • Comply with all Transportation Security Administration (TSA) checkpoint screening requirements and processes
  • Complete thorough Incident Reports for any accidents or any out-of-the-ordinary events while in the course of transporting a passenger

We Offer:
Benefits after 60 Days - For full time employment only (Medical & Dental)
401K • Paid Time-Off • Opportunity for Overtime


Required to lift, push, pull, walk, bend, and stand majority of shift.


Walk-In Applications Accepted! 

9:00 am - 3:00 pm

18455 Viscount Rd. Building 9, Suite #500

3800 Buffalo Speedway, Suite #100
Must bring 3 forms of ID
(Drivers License, Birth Certificate, Social Security, Passport, Voter Registration or School ID).


ABM is an EOE/AA (M/F/Vet/Disability/Gender Identity/Sexual Orientation)

18455 Viscount Rd. Building 9, Suite #500
Houston, TX 77032
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