Duties:

• Provides reference service to library patrons and serve as backup for Reference Librarians. Will need to know when to hand off patrons who require more extensive assistance from a reference faculty.
• Maintain a strong knowledge of print and online resources including the library catalog, databases, and reference materials.
• Teach patrons how to research their information needs using relevant online and print resources.
• Teach patrons how to use other library services including interlibrary loan, and e-reserves.
• Answer reference desk phone and direct calls to the appropriate department or person.
• Assist patrons at the public access pc and troubleshooting the printer at that station.
• Monitor equipment and supplies, maintaining, ordering and replacing items at the reference desk as needed.
• Have a positive customer service philosophy.
• Interpret library policies and procedures as needed to perform daily duties.
• May be required to work later hours or to back up evening Library Specialist.
• Performs other related duties as required. May be cross-trained to serve as a back-up in other library departments.

Minimum Qualifications

Education and/or Experience:

• Bachelor’s degree required.
• Basic computer skills, email, word-processing, database searching.

Knowledge:

• Standard library and office practices and procedures.
• Ability to establish and maintain effective working relationships with a diverse population.
• Some understanding of instruction or training.
• Ability to work in a changing, progressive environment.

Skills:

• Word processing, World Wide Web use, Instant messaging, Web 2.0.
• Effective communication skills with a diverse population.
• Ability to work well as a team.
• Ability to adapt to changing customer and library demands.

Preferred Experience:

• Library public service experience or relevant customer service experience preferred.
• Security Sensitive Statement
  This position is security-sensitive and thereby subject to the provisions of the Texas Education Code §51.215, which authorizes the employer to obtain criminal history record information.

EEO Statement

Lamar University is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status.

Veteran's Preference Statement

Lamar University is proud to provide employment preference to veteran applicants in accordance with Texas 805 Government Code, Section 657.003.