The Retail Sales Manager (RSM) is responsible for leading through Ulta Beauty’s mission, vision, and values in order to develop a high-performing team that consistently delivers top-line sales growth within the mass category (including color cosmetics, skincare, sun care, bath, beauty tools, haircare, and the Ulta Beauty brand). The RSM leads a team of Beauty Advisors and is accountable for all aspects of the mass business, including sales, service, and operational process. This leader drives his/her business through a focus on performance (sales and in-store events), people (guest service and associate training), and process (operating procedures and compliance standards). This position requires a drive for results, a passion for the beauty industry, exceptional guest service, and the aptitude to learn and teach extensive product knowledge.

PRINCIPAL DUTIES & RESPONSIBILITIES (*Essential Functions)

The RSM is a champion of Ulta Beauty’s mission, vision, and values, and should demonstrate them skillfully and consistently through the following (as well as all other projects/duties as assigned):

Performance

• Meet or exceed goals related to mass category sales, service, and operational excellence.
• Plan and execute in-store events that deliver an unrivaled guest experience while delivering on sales and payroll goals.
• Build a team that embodies the Ulta Beauty brand by delivering exceptional service and driving guest loyalty.
• Review and interpret financial and operational reporting regularly, including store visit and audit results.
• Identify underperforming metrics and develop strategies that leverage company programs, tools, and resources to improve and grow the business.

People

• Attract, hire, and retain a diverse team of top talent.
• Train, coach, and develop associates using company programs, tools, and resources.
• Create an environment that inspires and encourages the growth and engagement of associates.
• Establish professional brand partner relationships that foster a shared interest in collaboratively delivering on sales and service goals.
• Promote a culture of service excellence amongst the leadership team by sharing best practices, establishing priorities, and providing support.

Process

• Be knowledgeable of, and ensure compliance with Ulta Beauty policies, procedures, and standards.
• Use the company’s scheduling tool as directed to adjust schedules and manage attendance in-the-moment during manager-on-duty shifts to ensure accurate schedules and reporting.
• Use the company’s task management tool as directed to prioritize and execute store workload, including product and marketing resets, pricing updates, inventory related tasks, cleaning, and replenishment.
• Protect company assets and minimize loss by ensuring all store standards and operating procedures are met, including workplace safety, inventory control, and loss prevention.
• Support continuous improvement by implementing company programs and influencing end-user adoption.

Requirements

Education

• Bachelor’s degree is preferred

Experience

• 2-3+ years of fast-paced, retail management, or other relevant work experience
• Financial management: success with driving top-line sales, interpreting reporting data, managing payroll budgets, and controlling expense
• Retail management: proven ability with monitoring inventory levels, achieving operational excellence, driving a service culture, and executing merchandising directives
• Leadership management: experience with attracting, developing, and motivating top talent, swiftly adapting to change and leading others through the change-curve, developing collaborative relationships with others, and leading and influencing

Skills

• Proficient with basic technology (e.g., POS system, Microsoft Office programs, and Apple devices)
• Excellent written and verbal communication
• Strong collaboration and interpersonal skills
• Strong organizational skills to manage multiple tasks with moving parts
• Ability to react under pressure, use good judgment in ambiguous situations, and be flexible/adaptable

SPECIAL POSITION REQUIREMENTS

• Work a flexible, full-time schedule to include days, evenings, weekends, and holidays
• Attend offsite meetings (may require overnight travel)

WORKING CONDITIONS

• Continuous mobility throughout the store on a daily basis
• Lift and/or move up to 50 lbs. on a daily basis
• Stoop, kneel, and crouch on a daily basis
• Climb a ladder and maintain balance on a daily basis