Qualifications
Responsibilities include, but are not limited to:
- Bachelor’s degree from an accredited institution
- Eight or more years’ experience working in top-in-class customer service training organization
- Experience in implementing effective customer experience programs including creating the systems, processes and materials to sustain change.
- Excellent interpersonal and communication skills with an inspirational facilitation style; must have the ability to engage audience and encourage interaction.
- Ability to travel extensively to U.S. and international offices.