Hair industry or Braiding Experience a HUGE Plus! (Stylists Welcome!)

Who Is KeraVada?

We don’t like to brag, but we’re kind of a big deal! Keravada is a people-driven, African American company who does one thing really well – we deliver 1000's of great experiences every day for many of the Natural Hair African American women around the world. As a leading provider of Natural hair products, we depend on our customer service associates to help retain happy customers committed to the brand. That’s where you come in.

Who Are We Looking For?

• KeraVada is looking for passionate customer service/social median management associates who can live and breathe our core values.
• We’ll also need you to know your way around a computer and be comfortable supporting customers through phone, online chat, or email, social media pages, and groups.
• Customers will rely on you to answer their "Natural Hair" questions, address their concerns with shipping, products, orders, hair problems and sometimes just someone to talk to!

What does that mean for you?

What Should You Expect From Us?

• Paid training from day one
• Tons of growth opportunity (50% of our non-agent positions are filled internally)
• A leadership team that hears your voice; we know that when we WORK Togetherwe can accomplish so much more
• A feeling of accomplishment when you WOW Customers
• Ongoing training designed to improve customer experience and business performance
• Fun team environment where we work hard to Build TRUSTevery single day

But That’s Not All!

Here’s a few more perks you’ll enjoy when you join the KeraVada team:

• Competitive starting wage ($11.50-$13.25/hour)
• Regular Performance-Based Raises: 60 days-$.25, 180 days - $.50, 1 Yr.-$.1.00
• Part shifts (morning) so you can still have the rest of your day!
• A suite of benefits which include medical, dental, and vision (if moved to fulltime)
• KeraVada Scholarship Educational Program
• KeraVada Employee Discounts
• Discounted Travel
• Strong community involvement
• No cold-calling or telemarketing
• No Call Center

So what are you waiting for? Be BOLD and apply now!

Shifts:

• Morning (Preferred)
• Mid-Day (Preferred)
• Evening (Preferred)
• Graveyard (Preferred)

Hours per Week:

• 10 or fewer (Preferred)
• 11-20 (Preferred)
• 31-40 (Preferred)
• More than 40 (Preferred)

Working days:

• Monday
• Tuesday
• Wednesday
• Thursday
• Friday

Typical start time:

• 8AM

Typical end time:

• 12PM

What Are We Looking For in You?

• GREAT PERSONALITY! WOW Customersover the phone, online chat, or email
• Ability to multi-task and adapt to changes quickly
• Enthusiasm and a Be GREATattitude with great customer service/social media skills
• A problem solver with keen attention to detail
• A WORK Togetherapproach with open communication, excellence in service, integrity, and accountability
• Knows how to address customer concerns creatively and share feedback with management
• Build TRUSTby working as a team member, as well as independently, with minimal supervision
• Demonstrate a strong customer service/social media orientation and take responsibility to ensure customers are satisfied
• Social Media Experience Facebook, Instagram

We wish to thank all applicants for their interest and effort in applying for this position and we look forward to speaking with you soon to discuss your qualifications.

Please note: A criminal background check will be conducted as part of the hiring process.

Experience:

• Social Media Management: 1 year (Preferred)
• Customer service: 2 years (Required)