Hiring Customer Service, Sales and Technicians
Company: Home Team Pest Defense
Location: Houston, Spring, Stafford, Katy , TX
Category: Skilled & Trades, Sales, General, Customer Service
Job Type: Full Time
Posted: 5/16/2019
JOB DESCRIPTION:

Outside Sales Rep

 

Outside Service Technician

 

Customer Service Rep

 

At HomeTeam, we put people first.

 

We make sure HomeTeamers have the tools, support, and training they need to deliver a delightful experience to every customer. Our friendly, warm work environment means great work gets recognized and rewarded. If you take pride in going above and beyond to make a customer smile, you could be HomeTeam’s next all-star player.

 

No experience? No worries. We will train! What’s most important is you. Do you like working independently? Can you work flexible hours and stay motivated, organized, and personable in all sorts of weather, with all sorts of customers? If so, you have what it takes to be a successful Pest Control Technician.

 

HomeTeam gives you all the tools you’ll need to succeed, including:

  • Confidence-building training
  • Company vehicle and gas card
  • Company smartphone and/or tablet

 

As a Customer Service Representative, you can expect to:

  • Providing exceptional customer service consistent with HomeTeam Pest Defense service standards and metrics
  • Providing information to prospective customers, initiating new service and properly setting up customer accounts
  • Maintaining good customer relationships
  • Escalating appropriate inquiries or problems to managers
  • Talk to, calm down, and diffuse customers

 

The Successful Outside Sales Rep will:

  • Reach out to homeowners in your assigned area to generate sales, including knocking on doors, sending mail, and making telephone calls.
  • Use patience and persistence to build long-term relationships with homeowners.
  • Confidently explain and demonstrate the benefits and prices of HomeTeam’s products and services with current and potential customers.
  • Complete sales documents accurately and completely to ensure Pest Control Techs have all the information they need to create a delightful experience for the homeowner.
  • Think on your feet, stay motivated, and work independently.
  • Work outside in summer heat or winter chill.

 

As a HomeTeam Pest Control Technician, you can expect to:

  • Provide exceptional customer service to homeowners every day as you work your route
  • Present a professional, tidy appearance, including your company truck, equipment, and uniform
  • Discuss and diagnose pest issues with homeowners, offering additional services or products when needed or desired
  • Maintain your pest control license and keep your knowledge sharp by attending pest control seminars regularly
  • Submit legible, accurate service tickets to office staff
  • Stay motivated and focused while you work independently
  • Occasionally work Saturdays to finish out the week’s route

 

There’s plenty of perks too! HomeTeamers enjoy:

  • Comprehensive benefits package including medical, dental, vision & life Insurance
  • 401(k) plan with company match, employee stock purchase plan
  • Paid vacation, holidays, and sick leave
  • Employee discounts, tuition reimbursement, dependent scholarship awards
  • HomeTeamer discounts
  • An opportunity to advance within the company
  • Recognition for a job well done
  • A friendly work environment
  • Employee referral bonuses
  • The opportunity for professional growth and respect that comes from working for an industry leader


Why HomeTeam?

  • HomeTeam Pest Defense is the #1 pest management company providing service to homebuilders and the 3 rd largest residential pest control company in the United States.
  • The company has exclusive technology with its unique Taexx® built-in pest control system during a home’s construction.
  • As the industry leader, we value PEOPLE, PROGRESS and PROFESSIONALISM
  • The Pest Management Industry is growing – and is a recession resistant line of business
  • HomeTeam is financially stable and growing as a subsidiary of Rollins, Inc., (NYSE: ROL), headquartered in Atlanta, GA
  • Are you ready to join the (Home)Team?
JOB REQUIREMENTS:

Customer Service Requirements: 

  • We require the ability to pass a drug screen.  Candidates must meet the job requirements and perform job duties with or without accommodations.
  • Additional context: Phone, email, mail, social media, customer, customer service, time management, communication, product, service, product knowledge, satisfaction

 

Outside Sales Requirements: 

  • We require a good driving record and the ability to pass a drug screen. 

Candidates must meet physical job requirements and safely perform the following job duties with or without accommodations:

  • Safely use a ladder within the manufacturer's weight capacity
  • Lift and carry up to 50 lbs.
  • Safely access crawl spaces, attics, confined spaces, roof tops, etc.
  • Ability to work in all types of weather conditions

 

Pest Control Service Technician Requirements: 

  • We require a good driving record and the ability to pass a drug screen. 

Candidates must meet physical job requirements and safely perform the following job duties with or without accommodations:

  • Safely use a ladder within the manufacturer's weight capacity
  • Lift and carry up to 50 lbs.
  • Safely access crawl spaces, attics, confined spaces, roof tops, etc.
  • Ability to work in all types of weather conditions


Skills Required

  • Self-Direction - Some Knowledge
  • Organizing - Some Knowledge
  • Multitasking - Some Knowledge
  • Microsoft Office - Advanced
  • Customer Service - Some Knowledge
  • Computer - Intermediate
  • Communication - Intermediate


Behaviors Required

  • Dedicated: Devoted to a task or purpose with loyalty or integrity
  • Team Player: Works well as a member of a group
  • Detail Oriented: Capable of carrying out a given task with all details necessary to get the taskdone well


Preferred

  • Enthusiastic: Shows intense and eager enjoyment and interest
  • Loyal: Shows firm and constant support to a cause


Motivations Required

  • Job Security: Inspired to perform well by the knowledge that your job is safe
  • Self-Starter: Inspired to perform without outside help

Preferred

  • Goal Completion: Inspired to perform well by the completion of tasks
  • Work-Life Balance: Inspired to perform well by having ample time to pursue work and interests outside of work

 

Education Required

  • High School/GED or better.


Experience Preferred

  • 1 year: Ability to work independently
  • 1 year: Customer service experience
ADDRESS:

Houston, Spring, Stafford, Katy, TX
Apply Now