Accounts Receivable Specialist
Company: U.S. Legal Support
Location: Houston , TX
Category: Collections, Administrative / Clerical
Job Type: Full Time
Posted: 4/12/2019
JOB DESCRIPTION:

Working within an accounts receivable unit, the candidate will engage with a portfolio of legal firms through phone and e-mail to ensure timely payment invoices while promoting US Legal Supports standards of quality and customer service.

 

Job Duties

  • Decrease DSO of assigned portfolio.
  • High-volume of outbound contacts and correspondence in a performance-based environment reaching 70 firms per day.
  • Perform a range of duties in the administration of collection activities, such as processing payments, creating disputes and answering tier 1 billing questions with a portfolio ranging from 700-1000 firms.
  • Research and resolve invoice disputes, including timely follow-up with field offices.
  • Enter detailed, professional notes with specifics as to contact person and commitment obtained.
  • Organize follow-up phone calls and maintain schedule of escalating files to supervisor.
  • Maintain a polite, positive and courteous approach combined with ability to convey the applicable message with each call.
  • Prepare for and participate in monthly A/R calls with upper management.
  • Perform other assigned tasks and duties necessary to support the Department.
  • Establish and maintain effective and cooperative working relationships within the assigned portfolio and organization.

 

JOB REQUIREMENTS:

Competencies:

  • Must be articulate and write clearly
  • Possess an aptitude for basic accounting
  • Ability to prioritize multiple functions
  • Critical thinking
  • Demonstrate business persuasion skills
  • Goal oriented and able to self manage to meet KPI's
  • Intermediate Excel skills with ability to use pivot tables to extract information
  • Must have familiarity with Adobe and how to create, combine and organize PDF files
  • Time Management/Organization
  • Reliability and dedication to meet team goals


Minimum Requirements:

  • High School Diploma, relevant college course work preferred
  • 1-3 years’ experience in a fast-paced customer contact environment
  • 1-2 years’ experience in collections, accounting or accounts receivable, preference given to candidates who have a stablework history with minimal job changes
  • Proven history of success in collections and/or customer service
  • Attention to detail and accuracy
  • Commitment to customer service excellence
ADDRESS:

Houston, TX
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