Working within an accounts receivable unit, the candidate will engage with a portfolio of legal firms through phone and e-mail to ensure timely payment invoices while promoting US Legal Supports standards of quality and customer service.

Job Duties

• Decrease DSO of assigned portfolio.
• High-volume of outbound contacts and correspondence in a performance-based environment reaching 70 firms per day.
• Perform a range of duties in the administration of collection activities, such as processing payments, creating disputes and answering tier 1 billing questions with a portfolio ranging from 700-1000 firms.
• Research and resolve invoice disputes, including timely follow-up with field offices.
• Enter detailed, professional notes with specifics as to contact person and commitment obtained.
• Organize follow-up phone calls and maintain schedule of escalating files to supervisor.
• Maintain a polite, positive and courteous approach combined with ability to convey the applicable message with each call.
• Prepare for and participate in monthly A/R calls with upper management.
• Perform other assigned tasks and duties necessary to support the Department.
• Establish and maintain effective and cooperative working relationships within the assigned portfolio and organization.

Competencies:

• Must be articulate and write clearly
• Possess an aptitude for basic accounting
• Ability to prioritize multiple functions
• Critical thinking
• Demonstrate business persuasion skills
• Goal oriented and able to self manage to meet KPI's
• Intermediate Excel skills with ability to use pivot tables to extract information
• Must have familiarity with Adobe and how to create, combine and organize PDF files
• Time Management/Organization
• Reliability and dedication to meet team goals

Minimum Requirements:

• High School Diploma, relevant college course work preferred
• 1-3 years’ experience in a fast-paced customer contact environment
• 1-2 years’ experience in collections, accounting or accounts receivable, preference given to candidates who have a stablework history with minimal job changes
• Proven history of success in collections and/or customer service
• Attention to detail and accuracy
• Commitment to customer service excellence