ARS is a leader in the collection industry with over 20 years in business and continued growth in the organization has allowed us to open a new facility. This facility is located in Houston, Texas.
At ARS the Call Center Representative will have the opportunity to help people improve their financial standing. You will use creative problem solving and your exceptional customer service skills as you work with customers over the phone who previously have been unable to pay their account and come up with payment solutions.
Duties & Responsibilities: Handle a vast majority of inbound and outbound calls directly related to delinquent pre-charged off accounts or post charge off accounts. Determine the reason for delinquency to secure payment while building rapport with the customer. Negotiate for top dollar in a timely manner and meet daily, weekly and monthly collection standard goals. Educate customers on account terms and alternate payment programs and methods. Update client record with new information, dispositions and any other relevant notes about the account
We are not only here to help our customers, we are a great employer too! In return for your hard work and excellent service you will enjoy:
$11.50 to $12.75 an hour plus bonus potential (based on performance) Medical and Dental insurance 401k Plan! Recognition for individual achievements Progressive employee well-being program
Paid Holidays New Year’s Day Memorial Day 4th of July Labor Day Thanksgiving Day The day after Thanksgiving Christmas
And much more!

If you have what it takes to join the ARS team, compete with the best… and earn the best rewards, APPLY TODAY!
Deadline to apply is December 27th the start date is January 9th, 2019

AMOT is a leading global manufacturer of control, safety and hazardous area solutions for engines, compressors, turbines and other rotating equipment in the oil, gas, marine, powergen and transport industries.
SUMMARY: We are seeking an experienced professional to provide consultation for a short-term assignment (9 months) to assess our current customer service processes, identify areas for improvement, establish consistent processes that ensure a superior customer experience and implement the program across our (5) call centers around the globe. Train the local customer service managers on how to use computer tools and monitoring systems, track CSR performance, and set expectations for their teams.
ESSENTIAL TASKS & DUTIES: Analyze, develop and implement customer service process improvements. Train customer service teams: scripts, intros, messaging, process flows. Improve call routing decision maps and streamline processes. Provide constructive feedback in one-to-one and group settings with the goal of improving the overall customer experience. Work with other departments/team members as necessary on strategic initiatives.

Collections Specialist The Collections Specialist is responsible for collections of outstanding accounts receivable dollars from the existing client base and all other aspects of collections, resolving customer billing problems and reducing accounts receivable delinquency.
Responsibilities Contact customers directly by phone ( or other communication methods as necessary, i.e. email, collection agencies, etc.) each day– high daily volumes Determine reason for overdue payment and negotiate payment plans. Reconciles customer aged accounts and research accuracy of any balance disputes. Assist customers with billing and service issues preventing prompt payment Establishes contact with debtors for the purpose of collecting past due balances while keeping strict adherence to all FDCAP, FCRA, and TCPA regulations. Monitors and follows up on payment status of accounts and documents all collection efforts in ERP. Prepares weekly and monthly status update for delinquent accounts and detailed payment collection efforts to accounting manager.
Performs credit checks Evaluates credit ability of customer to pay within assigned terms Makes recommendations to establish credit terms associated with payment history. Records information about financial status of customer and status of collection efforts

Are you good with people?
Do you enjoy challenges with rewarding outcomes?
If the above questions describe you, then we have an opportunity that will provide great earning potential for you.
Parallon, Revenue Cycle Point Solutions (formerly The Outsource Group) is looking for individuals who enjoy making money while helping people resolve outstanding medical bills. Our 3rd Party Collectors work directly with patients to help resolve medical accounts by utilizing excellent customer service skills. Our proven call models help Collectors to reach performance goals, achieve acceptable call quality scores and adhere to FDCPA & HIPAA regulations.
Essential Job Functions: Perform collections activity based on collection queue/production goals. Follow all required FDCPA regulations and system procedures. Maintain a working knowledge of client policies and procedures. Maintain acceptable call quality as determined by the Management staff. Assist the Unit Manager or Team Lead in working priority reports promptly, effectively, and efficiently. Close out an appropriate number of accounts each month as determined by Management. Be a mentor to new employees and assist in their training and development. Work with insurance companies and completing any necessary correspondence to facilitate account resolution. All other duties as assigned

Waste Management (WM), a Fortune 250 company, is the leading provider of comprehensive waste and environmental services in North America. We are strongly committed to a foundation of operating excellence, professionalism and financial strength.  WM serves nearly 25 million customers in residential, commercial, industrial and municipal markets throughout North America through a network of collection operations, transfer stations, landfills, recycling facilities and waste-based energy production projects. Job Summary The Builder’s Direct Desk Agent (BDD) provides customer service for the construction department by serving as a point of contact for the customer and acting as liaison between the customer and operations. This position manages inbound calls, processes small contractor new service requests, assists all contractor service needs and provides outside sales rep support.
Essential Duties and Responsibilities To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  Other minor duties may be assigned. Fields incoming calls of low to mid level complexity for the construction department independently and proficiently.Acts as contact for and liaison to construction customers and operations. Strives to meet or exceed service and operational goals established for productivity, quality, and timeliness Works to understand customers’ needs, issues and requests. Establishes and maintains a high level of customer satisfaction by working with customers, operations, sales and set-up departments to resolve issues including escalated and complex customer service issues. Communicates and coordinates with sales and operations departments to ensure follow-up on sales leads, set-ups, missed pick-ups and other customer-related issues. Initiates outbound calls to customers to ensure resolution of issues, customer satisfaction and to build loyalty. Provides information and education to customers regarding service options, charges and billing questions. Other duties as assigned.

A WORLD LEADER IN TESTING, INSPECTION & CERTIFICATION SERVICES Bureau Veritas offers dynamic, exciting employment opportunities with an attractive salary/benefit package and an opportunity to play a vital role with a global organization. If you would enjoy working in a dynamic environment and are looking for an opportunity to become part of a stellar team of professionals, we invite you to apply online today.
Bureau Veritas is an Equal Opportunity Employer, and as such we recruit, hire, train, and promote persons in all job classifications without regard to race, color, religion, sex, national origin, disability, age, marital status, citizen status, sexual orientation, genetics, status as a protected veteran, or any other non-job-related characteristics.
This position is responsible to ensure equal opportunity in employment in that all persons are treated equally and on the basis of merit, in decisions regarding selection, placement, promotions, training, work assignments, transfers and other personnel actions.
SUMMARY: The Collections Specialist is responsible for collecting accounts receivable for Bureau Veritas North America.  The collection process consists of making phone calls, sending emails and faxes to customers, and working with personnel in various departments within the company.
KEY RESPONSIBILITIES: The duties of a Collections Specialist include making collection calls and sending correspondence in a fast paced goal oriented collections department Providing customer service while addressing collection issues, facilitating customer refunds, and account adjustments, resolving client discrepancies and short payments Responsible for monitoring and managing all accounts in assigned portfolio Accountable for reducing delinquency of accounts in assigned portfolio Must work all accounts as described in collection calendar or Get Paid collection strategy Enlist the efforts of Operations and Senior Management when necessary Establish and maintain effective and cooperative working relationships with all internal and external customers Perform other assigned tasks and duties necessary to support the collection department goals and initiatives Performance is measured by direct impact on cash flow, DSO, and CIDS, as well as being a good employee (no documented disciplinary issues)  ESSENTIAL DUTIES & RESPONSIBILITIES: Weekly and monthly reporting to direct supervisor High volume phone calls to delinquent customers in assigned portfolio Reconcile customer disputes as they pertain to payment of outstanding balances that are due Provide excellent, friendly customer service to all internal and external customers Participate in weekly team meetings Meet defined department goals and activity metrics

Responsible for the collection of delinquent accounts including monitoring accounts, preparing and reviewing reports, and contacting customers by email, phone or letter. Perform a variety of research, calculations, balancing, and other duties pertaining to the review, adjustment and verification of customer bills and customer records. Perform collection duties for delinquent accounts (primarily residential) including calling delinquent customers, reviewing accounts for referral to collection agencies and referring accounts that need to be disconnected for non-payment, if applicable.
RESPONSIBILITIES Monitor past due and bad debt reports. Analyze account information to determine what action should be taken. Provide research on customer accounts to other work groups or customers. Determine appropriate action for returned ACH or declined credit cards. This includes making phone calls, sending emails or letters and providing timely monthly report to management. Contact customer to collect delinquent amounts, making payment arrangements as necessary. Attempt to collect potential write-off revenue through various methods. This will be accomplished by emails, telephone calls, letters, skip tracing, etc. Handle escalated customer telephone calls. Provide resolution to these calls to prevent further escalation. Provide timely monthly resolution statistics to management. Process bankruptcy claims in a timely and efficient manner. Provide timely monthly report to management. Refer applicable accounts to the collection agency at the appropriate time. Provide timely monthly report to management. Assist with projects, committees, and testing of new initiatives/programs/rates, or other special assignments. Perform other functions as assigned.

The Customer Service Representative (CSR) position is a performance based, hands-on, customer-focused role that is responsible for completing tasks associated with the center’s daily operation. Job responsibilities are expected to be completed in a manner that complies with all federal and state regulations and adheres to company policies, procedures, and practices. This position is responsible to perform an active role in meeting all performance goals and metrics for the center as defined by management. In order to do so, this position requires attention to detail, excellent customer service skills, and a passion for sales. This position is responsible to develop, assist, and participate in all marketing and collection efforts, both internally and externally.
Customer Service, Sales, & Marketing: Actively assist in meeting the center’s performance metrics as defined by management. Understand, recommend, and sell financial products and services to customers. Build strong relationships with current and prospective customers, in person and over the phone. Manage customer concerns, and actively participate in customer transactions. Deploy marketing efforts in the community to generate sales and customer growth, and complete marketing tracking sheets as required.
Operations, Compliance, & Collections: Assist in managing the P&L to meet all budgeted numbers and in meeting management’s expectations related to center performance. Adhere to the Company’s policies, procedures, Creed, and to all applicable state and federal regulations.
Maintain accurate cash controls and ensure that security procedures are in line with Company and Loss Prevention (LP) Standards. Enter customer and transaction information accurately into the point of sales system, and create and maintain accurate customer files with all required documentation. Perform and document collection calls, field visits, and any other approved collection activities. Complete other duties as assigned.
Team & Leadership: Work closely with and support others in a positive, team environment to enhance the customer experience.

Planned Parenthood Gulf Coast (PPGC) is seeking Bilingual Customer Service Representatives (English/Spanish) to join our Contact Center in the Houston area. In this position, the Customer Service Representative will provide confidential, quality client services including appointment setting, eligibility and fee assessment, reproductive health care and contraceptive information, as well as associated clerical functions.
Eligible employees receive a competitive and comprehensive benefit package including: Competitive Salary! Health Insurance – Medical, Dental, Vision Basic Life & AD&D Coverage (100% Company Paid) 401K Plans – Company Matching Available Paid Vacation, Sick Leave and Holidays! Flexible Spending Accounts Cell Phone Discount Plans Free Notary Service
DUTIES AND RESPONSIBILITIES Answers telephones, schedules and confirms appointments appropriately and accurately, both on the phone and in the appointment system for the Family Planning, Dysplasia and Abortion providing Health Centers. Screens patient’s financial status and confirms fee information. Accurately verifies Medicaid information using TMHP website. Makes accurate entries into data system for medical visits collection of fees and verifies commercial insurance. Provides proactive, timely and direct communication in all areas of Contact Center operations to Supervisor. Provides information to callers regarding all Planned Parenthood services, including clinical research studies. Assists with client recruitment for current clinical trials. Proactively helps to “sell” Planned Parenthood services. Helps to maintain accurate patient records, data systems, patient logs including abnormal follow-up, record transfers and Electronic Medical Records (EMR). Informs and counsels patients about negative or abnormal STI results (excluding HIV) Assists patients with questions intended for physicians/clinicians as needed and accurately records/assigns those questions in EMR. Answers inbound phone calls of 350 plus per week Meet individual call answer goals, scheduling goals and talk time goals. Directs inbound calls to appropriate destinations/departments/personnel Provides accurate information on birth control methods, sexually transmitted diseases, including HIV, pregnancy testing, abortion services and reproductive health care, in response to caller questions. Accurately give information to women over the phone seeking abortion services regarding “A Woman’s Right to Know” and how to access the TDH website for additional information. Appropriately resolves or refers all patient/caller issues, problems or complaints. Adheres to all HIPAA guidelines/regulations and maintains confidentiality of all information at all times

Planned Parenthood Gulf Coast (PPGC) is seeking Bilingual Customer Service Representatives (English/Spanish) to join our Contact Center in the Houston area. In this position, the Customer Service Representative will provide confidential, quality client services including appointment setting, eligibility and fee assessment, reproductive health care and contraceptive information, as well as associated clerical functions.
Eligible employees receive a competitive and comprehensive benefit package including: Competitive Salary! Health Insurance – Medical, Dental, Vision Basic Life & AD&D Coverage (100% Company Paid) 401K Plans – Company Matching Available Paid Vacation, Sick Leave and Holidays! Flexible Spending Accounts Cell Phone Discount Plans Free Notary Service
DUTIES AND RESPONSIBILITIES Answers telephones, schedules and confirms appointments appropriately and accurately, both on the phone and in the appointment system for the Family Planning, Dysplasia and Abortion providing Health Centers. Screens patient’s financial status and confirms fee information. Accurately verifies Medicaid information using TMHP website. Makes accurate entries into data system for medical visits collection of fees and verifies commercial insurance. Provides proactive, timely and direct communication in all areas of Contact Center operations to Supervisor. Provides information to callers regarding all Planned Parenthood services, including clinical research studies. Assists with client recruitment for current clinical trials. Proactively helps to “sell” Planned Parenthood services. Helps to maintain accurate patient records, data systems, patient logs including abnormal follow-up, record transfers and Electronic Medical Records (EMR). Informs and counsels patients about negative or abnormal STI results (excluding HIV) Assists patients with questions intended for physicians/clinicians as needed and accurately records/assigns those questions in EMR. Answers inbound phone calls of 350 plus per week Meet individual call answer goals, scheduling goals and talk time goals. Directs inbound calls to appropriate destinations/departments/personnel Provides accurate information on birth control methods, sexually transmitted diseases, including HIV, pregnancy testing, abortion services and reproductive health care, in response to caller questions. Accurately give information to women over the phone seeking abortion services regarding “A Woman’s Right to Know” and how to access the TDH website for additional information. Appropriately resolves or refers all patient/caller issues, problems or complaints. Adheres to all HIPAA guidelines/regulations and maintains confidentiality of all information at all times