ARS is a leader in the collection industry with over 20 years in business and continued growth. We are looking to add to our growing Houston office. At ARS, the Call Center Representative will have the opportunity to help people improve their financial standing. You will use creative problem solving and your exceptional customer service skills as you work with customers over the phone who previously have been unable to pay their account and come up with payment solutions.
In return for your hard work and excellent service you will enjoy: $12 an hour plus bonus potential (based on performance) Medical and Dental insurance 401k Plan! Opportunities for growth and development Recognition for individual achievements Progressive employee well-being program Paid Holidays (New Year's Day, Memorial Day, 4th of July, Labor Day, Thanksgiving, Day after Thanksgiving, Christmas) And much more! Requirements for the role: Ability to problem solve, think critically, and create solutions Strong individual drive, competitive nature, and excellent communication skills Proficiency with Windows and moderate typing skills Stable Work History Ability to pass a criminal background check along with a drug screen Must have a high school diploma or GED No prior call center or collections experience is required Ability to work base schedule of Monday-Friday (8:00am-5:00pm), and two evening shifts (10:00am-7:00pm) per week. Duties and Responsibilities: Handle a vast majority of calls directly related to delinquent pre-charged off accounts or post charge off accounts. Determine the reason for delinquency to secure payment while building rapport with the customer. Negotiate for top dollar in a timely manner and meet daily, weekly, and monthly collection standard goals. Educate customers on account terms and alternate payment programs and methods. Update client records with new information, dispositions, and any other relevant notes about the account.  

Accounting and Record Clerk Review Reconciliation Exception Reports; prepare and submit corrections spreadsheets. Review possible account balance issues provided by Toll Road staff; prepare and submit corrections spreadsheets. Review daily HCTRA load error, overpayment, and miscellaneous reports; prepare and submit corrections spreadsheets as needed. Serve as backup to Correspondence Clerk; processing received checks when needed. Serve as backup to Administrative Assistance, preparing monthly HCTRA invoice when needed. Run TCL and special reports and review/process results. Run daily, weekly, monthly and yearly reports

Responsible for the collection of delinquent accounts including monitoring accounts, preparing and reviewing reports, and contacting customers by email, phone or letter. Perform a variety of research, calculations, balancing, and other duties pertaining to the review, adjustment and verification of customer bills and customer records. Perform collection duties for delinquent accounts (primarily residential) including calling delinquent customers, reviewing accounts for referral to collection agencies and referring accounts that need to be disconnected for non-payment, if applicable.
RESPONSIBILITIES Monitor past due and bad debt reports. Analyze account information to determine what action should be taken. Provide research on customer accounts to other work groups or customers. Determine appropriate action for returned ACH or declined credit cards. This includes making phone calls, sending emails or letters and providing timely monthly report to management. Contact customer to collect delinquent amounts, making payment arrangements as necessary. Attempt to collect potential write-off revenue through various methods. This will be accomplished by emails, telephone calls, letters, skip tracing, etc. Handle escalated customer telephone calls. Provide resolution to these calls to prevent further escalation. Provide timely monthly resolution statistics to management. Process bankruptcy claims in a timely and efficient manner. Provide timely monthly report to management. Refer applicable accounts to the collection agency at the appropriate time. Provide timely monthly report to management. Assist with projects, committees, and testing of new initiatives/programs/rates, or other special assignments. Perform other functions as assigned.

AMOT is a leading global manufacturer of control, safety and hazardous area solutions for engines, compressors, turbines and other rotating equipment in the oil, gas, marine, powergen and transport industries.
SUMMARY: We are seeking an experienced professional to provide consultation for a short-term assignment (9 months) to assess our current customer service processes, identify areas for improvement, establish consistent processes that ensure a superior customer experience and implement the program across our (5) call centers around the globe. Train the local customer service managers on how to use computer tools and monitoring systems, track CSR performance, and set expectations for their teams.
ESSENTIAL TASKS & DUTIES: Analyze, develop and implement customer service process improvements. Train customer service teams: scripts, intros, messaging, process flows. Improve call routing decision maps and streamline processes. Provide constructive feedback in one-to-one and group settings with the goal of improving the overall customer experience. Work with other departments/team members as necessary on strategic initiatives.

The Customer Service Representative (CSR) position is a performance based, hands-on, customer-focused role that is responsible for completing tasks associated with the center’s daily operation. Job responsibilities are expected to be completed in a manner that complies with all federal and state regulations and adheres to company policies, procedures, and practices. This position is responsible to perform an active role in meeting all performance goals and metrics for the center as defined by management. In order to do so, this position requires attention to detail, excellent customer service skills, and a passion for sales. This position is responsible to develop, assist, and participate in all marketing and collection efforts, both internally and externally.
Customer Service, Sales, & Marketing: Actively assist in meeting the center’s performance metrics as defined by management. Understand, recommend, and sell financial products and services to customers. Build strong relationships with current and prospective customers, in person and over the phone. Manage customer concerns, and actively participate in customer transactions. Deploy marketing efforts in the community to generate sales and customer growth, and complete marketing tracking sheets as required.
Operations, Compliance, & Collections: Assist in managing the P&L to meet all budgeted numbers and in meeting management’s expectations related to center performance. Adhere to the Company’s policies, procedures, Creed, and to all applicable state and federal regulations.
Maintain accurate cash controls and ensure that security procedures are in line with Company and Loss Prevention (LP) Standards. Enter customer and transaction information accurately into the point of sales system, and create and maintain accurate customer files with all required documentation. Perform and document collection calls, field visits, and any other approved collection activities. Complete other duties as assigned.
Team & Leadership: Work closely with and support others in a positive, team environment to enhance the customer experience.

Are you good with people?
Do you enjoy challenges with rewarding outcomes?
If the above questions describe you, then we have an opportunity that will provide great earning potential for you.
Parallon, Revenue Cycle Point Solutions (formerly The Outsource Group) is looking for individuals who enjoy making money while helping people resolve outstanding medical bills. Our 3rd Party Collectors work directly with patients to help resolve medical accounts by utilizing excellent customer service skills. Our proven call models help Collectors to reach performance goals, achieve acceptable call quality scores and adhere to FDCPA & HIPAA regulations.
Essential Job Functions: Perform collections activity based on collection queue/production goals. Follow all required FDCPA regulations and system procedures. Maintain a working knowledge of client policies and procedures. Maintain acceptable call quality as determined by the Management staff. Assist the Unit Manager or Team Lead in working priority reports promptly, effectively, and efficiently. Close out an appropriate number of accounts each month as determined by Management. Be a mentor to new employees and assist in their training and development. Work with insurance companies and completing any necessary correspondence to facilitate account resolution. All other duties as assigned

A WORLD LEADER IN TESTING, INSPECTION & CERTIFICATION SERVICES Bureau Veritas offers dynamic, exciting employment opportunities with an attractive salary/benefit package and an opportunity to play a vital role with a global organization. If you would enjoy working in a dynamic environment and are looking for an opportunity to become part of a stellar team of professionals, we invite you to apply online today.
Summary: Performs a variety of accounting functions with a focus on accounts payable maintenance, invoicing and account credits, journal entry.  Uses office automated systems to input data, and respond to inquiries.
Essential Duties and Responsibilities include the following.  Other duties may be assigned. Review’s weekly the timesheets for timely submittal, accuracy and enters any manual timesheets Uses operational tools to pull approved AP to process Uses FAST or other AP tool enter invoices for both approval and posting into Deltek Address question from Vendors Assists in processing check requests, rush payments and travel advances Assists in maintaining vendor files to include all invoices paid and any supporting documentation Assists in research of cost when needed

Manages a professional staff to ensure the financial goals & objectives are achieved monthly for the collections department. Responsible for the review of performance metrics to identify shortcomings in performance. Ensure daily team briefings are conducted on a consistent basis. Implement metrics tracking to ensure issues are addressed timely, hire and provide orientation and training to staff, evaluate employee job performance, counsel, and discipline as necessary. Establish and maintain personnel records, maintain current policies and procedures, and maintain a positive, fun goal oriented team environment.
Required Skills Understands Mission of United Surgical Partners, explains role in actualizing the Mission. Completes work in acceptable time frame, independently. Demonstrates ability to prioritize tasks and demonstrates flexibility as job priorities change, willing to take on new work routines/methods. Carries out duties in a way that is most productive/effective. Deals with job stress effectively during peak workload occasions. Demonstrates a positive, “can do”, attitude. Demonstrates knowledge, understanding and application of company and departmental policies/procedures in performing job   functions. Uses local resources (manuals, reference materials, colleagues, supervisors) to insure course of action. Demonstrates sound judgment in handling situations not covered by written, verbal directions. Open to change, manages change positively, willingly evaluates and adapts actions as the company, department and external healthcare environment changes. Seeks additional tasks during times of light workload, recognizes duties to be performed although not directly assigned. Adheres to attendance, punctuality, meal break and rest period policies. Follows dress code and maintains professional appearance at all times. Demonstrates willingness to assist/orient new employees and work with students/interns as they learn about the healthcare industry. Willingness to adjust personal schedule periodically as workload fluctuates and department needs require. Identifies and makes recommendations for department processes to improve in service effective and efficiency. Takes responsibility to complete initial/annual competencies as directed. Willingly keeps up with information necessary for job, identifies learning needs. Attends 100% of department meetings/ or reviews presented information.

Responsible for accurate charge entry and timely billing to insurance carriers. In doing so, ensures that all claims billed meet all government mandated procedures for Integrity and Compliance. Provides thorough, courteous and professional assistance to patients, physician offices, insurance companies and other clients on an as needed basis while maintaining strictest confidence. Documents, forwards, and resolves items from internal and external clients. Demonstrates a level of accountability to ensure data and codes are in line with what was submitted from coder. Interpretation of managed care contracts.

The Collections Specialist is responsible for collections of all outstanding accounts receivable dollars from insurance compnanies and all other aspects of collections, resolving customer billing problems and reducing accounts receivable delinquency. This position will report to the Collections Supervisor.
Required Skills Identify and analyze reasons for outstanding accounts, review payment and rejections from EOB / EOR and initiate appropriate action Contact insurance carriers regarding non-payment and/or improper payment of claims Reviewing and appealing unpaid and denied claims Identify patient accounts for collection action when accounts become delinquent or when unable to contact patient or responsible party Track and resolve discrepancies, based on partial payment and contracts Maintains strictest confidentiality; adheres to all HIPAA guidelines/regulations.

MEDNAX has grown from a single medical practice to a trusted health solutions partner with more than 10,000 employees and a presence in 50 states. Through our family of companies, we provide: Physician services spanning the continuum of patient care Revenue cycle management solutions Performance improvement consulting We invite you to grow with us and help shape the future of health care.
The Regional Coordinator, Hearing Screen directly reports to, and provides backup to the Regional Manager as needed. The Coordinator is responsible for training and staffing for new and existing sites; implementation of new programs and assessing current programs for quality assurance; provides monthly reports, reviews and audits; reviews and approves timecards of assigned Site Coordinators and Hearing Screeners for accuracy, and compliance with the Company’s Pay Practices. Responsible for special projects as assigned. Position does require at least 50% travel within assigned areas.
Responsibilities Responsible for the overall coordination of the start up of NBHS hospital-based programs, including training and staffing, and other aspects as relevant to the success of implementation. Performs in-services at hospitals and ensures a continuous, open communication with hospital administration, staff, and Pediatrix Medical Group Medical Directors during implementation stage of program and on ongoing basis in conjunction with the Regional Manager. Reviews and makes recommendations for necessary changes for NBHS programs, which includes assessments of program aspects (refer folders, personnel documentation, calendars, equipment items, etc.) to ensure that the program personnel are adhering to the quality assurance standards as established by the Pediatrix NBHS management team. Responsible for recruiting, hiring, training and supervising NBHS coordinators. Make periodic site visits. Problem solves NBHS issues within the program in a timely manner. Audits files to ensure the compliance of NBHS personnel in respect to PMG, facility, OSHA, and JCAHO requirements and discusses irregularities and recommended improvements with management. Works with Regional Manager to complete monthly reporting and reviews monthly clinical and data edit reports and follows up with local Coordinators on areas that need attention. Monitors online EmpowerTime Keeping System and approves timecards as needed. Ensures compliance with policies related to overtime, state requirements for breaks/lunches and reports time to payroll appropriately. Travel as required (more than 50%). Other duties as assigned.

MEDNAX has grown from a single medical practice to a trusted Health Solutions Partner with more than 10,000 employees and a presence in 50 states. Through our family of companies, we provide: Physician services spanning the continuum of patient care Revenue cycle management solutions Performance improvement consulting We invite you to grow with us and help shape the future of health care.
The Hospital Associate and the Hospital Associate Floater are responsible for providing account registration, billing and administrative support to the physician(s) in the assigned unit and the Corporate Office.  The duties include; gathering and verifying current demographic information including insurance information; contacting insurance companies (as necessary); processing weekly billing; completing and submitting daily and monthly statistics and assisting the Medical Director and physicians with administrative duties as needed. Perform required tasks on OBR, Master Database, MS Excel, Word and Windows.

Responsibilities
1. Preparing billing and registration worksheet Gathering and verifying current demographic information by speaking with the parents or hospital. Obtain correct Insurance/Medicaid information from parents. Contacting insurance companies to verify insurance  data on accounts. Utilize Payer Search program to obtain correct insurance code information Refer to Contract portion of Master Data Base to confirm contractual agreements with managed care companies within your assigned unit. Complete the registration and billing of all accounts in the OBR system. Release all billing and registrations according to established department guidelines. Submit billing worksheets to the Corporate office in a timely manner in accordance to the shipment schedule. 2. Prepare and submit daily and monthly statistics. Submit daily census by 1:00 p.m. E.S.T. via e-mail or fax. Compare census to the database report every Thursday and submit all corrections via fax, phone or e-mail. Reconcile the month-end statistical reports and submit them to the Corporate Office as established by the department guidelines.
3. Assist Medical Director and physicians with administrative support. Answer office phones and take messages. Maintain office calendar and set up meetings and appointments. Organize the physician’s daily agenda. Assist in travel arrangements. Sorting and distributing mail. Maintaining and ordering office supplies. Typing letters, memos, meeting minutes, etc. Follow up on Federal Express or UPS accounts for reimbursements. Type the monthly physician’s schedule. E-mail or fax monthly physician schedules, changes and updates to said schedules and actual work schedules to the Director of Physician Scheduling.
4. Provide support services to the Corporate Office. Prepare and submit all payments and disbursements along with check requests or expense reports to Accounts Payable Department. Assist the Credentialing Department in obtaining hospital privileges and medical credentials for both newly hired and currently employed physicians and nurse practitioners. Inform the Regional Corporate Office of any changes in the hospital or unit policies and procedures. Obtain and submit timely the necessary documentation to support stipend reimbursement identified in the hospital contract with the physicians.
5. Provide support to the Patient Account Department. Supply authorization numbers as requested by the insurance companies. Obtain and update baby names on all registered accounts within a timely manner. Update accounts in regard to changes in insurance or demographic information. Contact with collectors on account issues such as account histories and medical record requests. Utilizing the correct verification forms for requesting insurance and referring physician codes. Complete RDS Data Repairs in the Master Data on a daily basis. Review and reply to Corporate e-mails within a timely manner. Cooperatively works with the Hospital and Corporate offices with repairs, upgrades, installations, and trouble-shooting with computer related issues within the unit.
6. Attendance at the annual Hospital Associate Conference is mandatory and may require overnight travel. In order to make arrangements for personal obligations, as much notice as possible will be given. Additional travel may become available if the need arises.
7. Maintain strict confidentiality in accordance with HIPAA regulations and Company policy. Any patient private health information (PHI) must not be divulged on any account except to payers that need the information in order to process the claim for payment.
8. Presents a positive, professional appearance and conveys a professional demeanor in the performance of assigned duties.
9. Performs other job-related duties within the job scope as requested by Management of Patient Accounts.
10. Embodies the principles of the corporate Mission Statement and Philosophy at all times. Represents the Corporation in a positive fashion and makes all individuals feel as comfortable as possible. Conducts all business in a professional manner maintaining respect for individuals at all times.  11. Complies with departmental and company-wide policies and procedures. Maintains constant awareness of potential safety hazards insuring necessary safety precautions. Reads and complies with established policies and procedures.

Arrow Child & Family Ministries seeks a dynamic individual for its durable medical equipment operations to provide state-wide support.
The Care Coordinator is responsible for the coordination of all in office tasks associated with durable medical equipment services to foster/adopt children in conjunction with the foster/adopt family, prescribing doctor and managed care organization. Care Coordinators will also ensure that the STAR Health members supplies are personalized according to the referring physician's prescription and products specified are delivered discreetly and timely as they relate to the child's needs in the home.

Planned Parenthood Gulf Coast (PPGC) is seeking Bilingual Customer Service Representatives (English/Spanish) to join our Contact Center in the Houston area. In this position, the Customer Service Representative will provide confidential, quality client services including appointment setting, eligibility and fee assessment, reproductive health care and contraceptive information, as well as associated clerical functions.
Eligible employees receive a competitive and comprehensive benefit package including: Competitive Salary! Health Insurance – Medical, Dental, Vision Basic Life & AD&D Coverage (100% Company Paid) 401K Plans – Company Matching Available Paid Vacation, Sick Leave and Holidays! Flexible Spending Accounts Cell Phone Discount Plans Free Notary Service
DUTIES AND RESPONSIBILITIES Answers telephones, schedules and confirms appointments appropriately and accurately, both on the phone and in the appointment system for the Family Planning, Dysplasia and Abortion providing Health Centers. Screens patient’s financial status and confirms fee information. Accurately verifies Medicaid information using TMHP website. Makes accurate entries into data system for medical visits collection of fees and verifies commercial insurance. Provides proactive, timely and direct communication in all areas of Contact Center operations to Supervisor. Provides information to callers regarding all Planned Parenthood services, including clinical research studies. Assists with client recruitment for current clinical trials. Proactively helps to “sell” Planned Parenthood services. Helps to maintain accurate patient records, data systems, patient logs including abnormal follow-up, record transfers and Electronic Medical Records (EMR). Informs and counsels patients about negative or abnormal STI results (excluding HIV) Assists patients with questions intended for physicians/clinicians as needed and accurately records/assigns those questions in EMR. Answers inbound phone calls of 350 plus per week Meet individual call answer goals, scheduling goals and talk time goals. Directs inbound calls to appropriate destinations/departments/personnel Provides accurate information on birth control methods, sexually transmitted diseases, including HIV, pregnancy testing, abortion services and reproductive health care, in response to caller questions. Accurately give information to women over the phone seeking abortion services regarding “A Woman’s Right to Know” and how to access the TDH website for additional information. Appropriately resolves or refers all patient/caller issues, problems or complaints. Adheres to all HIPAA guidelines/regulations and maintains confidentiality of all information at all times

Planned Parenthood Gulf Coast (PPGC) is seeking Bilingual Customer Service Representatives (English/Spanish) to join our Contact Center in the Houston area. In this position, the Customer Service Representative will provide confidential, quality client services including appointment setting, eligibility and fee assessment, reproductive health care and contraceptive information, as well as associated clerical functions.
Eligible employees receive a competitive and comprehensive benefit package including: Competitive Salary! Health Insurance – Medical, Dental, Vision Basic Life & AD&D Coverage (100% Company Paid) 401K Plans – Company Matching Available Paid Vacation, Sick Leave and Holidays! Flexible Spending Accounts Cell Phone Discount Plans Free Notary Service
DUTIES AND RESPONSIBILITIES Answers telephones, schedules and confirms appointments appropriately and accurately, both on the phone and in the appointment system for the Family Planning, Dysplasia and Abortion providing Health Centers. Screens patient’s financial status and confirms fee information. Accurately verifies Medicaid information using TMHP website. Makes accurate entries into data system for medical visits collection of fees and verifies commercial insurance. Provides proactive, timely and direct communication in all areas of Contact Center operations to Supervisor. Provides information to callers regarding all Planned Parenthood services, including clinical research studies. Assists with client recruitment for current clinical trials. Proactively helps to “sell” Planned Parenthood services. Helps to maintain accurate patient records, data systems, patient logs including abnormal follow-up, record transfers and Electronic Medical Records (EMR). Informs and counsels patients about negative or abnormal STI results (excluding HIV) Assists patients with questions intended for physicians/clinicians as needed and accurately records/assigns those questions in EMR. Answers inbound phone calls of 350 plus per week Meet individual call answer goals, scheduling goals and talk time goals. Directs inbound calls to appropriate destinations/departments/personnel Provides accurate information on birth control methods, sexually transmitted diseases, including HIV, pregnancy testing, abortion services and reproductive health care, in response to caller questions. Accurately give information to women over the phone seeking abortion services regarding “A Woman’s Right to Know” and how to access the TDH website for additional information. Appropriately resolves or refers all patient/caller issues, problems or complaints. Adheres to all HIPAA guidelines/regulations and maintains confidentiality of all information at all times