Experienced Collections Representative Job Status: Full-Time Compensation: Hourly plus bonus capability
ARS National located in the Westchase District of Houston Texas has 15 job openings for Experienced Collections Representative. In addition to experience in a collections call center environment we are looking for individuals who thrive on meeting results, who are driven, disciplined and skilled at what they do. This position requires the ability to build relationships, ask questions and not be afraid to work hard in a high- performance culture.
The Experienced Collections Reps will call customers and sell them the benefit of paying their past due account. You will utilize our progressive approach to help customers and our clients get resolution on our accounts by using collaboration, not conformation. Come join a fast growing company and be part of an amazing organization.  

Tuesday - May 28, 2019 from 10:00am - 2:00pm San Jacinto College North CampusAllied Natural & Health Science Bldg. #175800 Uvalde • Houston, Texas 77049 Bring Resumes & Dress Professionally

Over 40 Employers from a variety of industries will be represented.  

Planned Parenthood Gulf Coast (PPGC) is seeking Bilingual Customer Service Representatives (English/Spanish) to join our Contact Center in the Houston area. In this position, the Customer Service Representative will provide confidential, quality client services including appointment setting, eligibility and fee assessment, reproductive health care and contraceptive information, as well as associated clerical functions.
Eligible employees receive a competitive and comprehensive benefit package including: Competitive Salary! Health Insurance – Medical, Dental, Vision Basic Life & AD&D Coverage (100% Company Paid) 401K Plans – Company Matching Available Paid Vacation, Sick Leave and Holidays! Flexible Spending Accounts Cell Phone Discount Plans Free Notary Service
DUTIES AND RESPONSIBILITIES Answers telephones, schedules and confirms appointments appropriately and accurately, both on the phone and in the appointment system for the Family Planning, Dysplasia and Abortion providing Health Centers. Screens patient’s financial status and confirms fee information. Accurately verifies Medicaid information using TMHP website. Makes accurate entries into data system for medical visits collection of fees and verifies commercial insurance. Provides proactive, timely and direct communication in all areas of Contact Center operations to Supervisor. Provides information to callers regarding all Planned Parenthood services, including clinical research studies. Assists with client recruitment for current clinical trials. Proactively helps to “sell” Planned Parenthood services. Helps to maintain accurate patient records, data systems, patient logs including abnormal follow-up, record transfers and Electronic Medical Records (EMR). Informs and counsels patients about negative or abnormal STI results (excluding HIV) Assists patients with questions intended for physicians/clinicians as needed and accurately records/assigns those questions in EMR. Answers inbound phone calls of 350 plus per week Meet individual call answer goals, scheduling goals and talk time goals. Directs inbound calls to appropriate destinations/departments/personnel Provides accurate information on birth control methods, sexually transmitted diseases, including HIV, pregnancy testing, abortion services and reproductive health care, in response to caller questions. Accurately give information to women over the phone seeking abortion services regarding “A Woman’s Right to Know” and how to access the TDH website for additional information. Appropriately resolves or refers all patient/caller issues, problems or complaints. Adheres to all HIPAA guidelines/regulations and maintains confidentiality of all information at all times

Planned Parenthood Gulf Coast (PPGC) is seeking Bilingual Customer Service Representatives (English/Spanish) to join our Contact Center in the Houston area. In this position, the Customer Service Representative will provide confidential, quality client services including appointment setting, eligibility and fee assessment, reproductive health care and contraceptive information, as well as associated clerical functions.
Eligible employees receive a competitive and comprehensive benefit package including: Competitive Salary! Health Insurance – Medical, Dental, Vision Basic Life & AD&D Coverage (100% Company Paid) 401K Plans – Company Matching Available Paid Vacation, Sick Leave and Holidays! Flexible Spending Accounts Cell Phone Discount Plans Free Notary Service
DUTIES AND RESPONSIBILITIES Answers telephones, schedules and confirms appointments appropriately and accurately, both on the phone and in the appointment system for the Family Planning, Dysplasia and Abortion providing Health Centers. Screens patient’s financial status and confirms fee information. Accurately verifies Medicaid information using TMHP website. Makes accurate entries into data system for medical visits collection of fees and verifies commercial insurance. Provides proactive, timely and direct communication in all areas of Contact Center operations to Supervisor. Provides information to callers regarding all Planned Parenthood services, including clinical research studies. Assists with client recruitment for current clinical trials. Proactively helps to “sell” Planned Parenthood services. Helps to maintain accurate patient records, data systems, patient logs including abnormal follow-up, record transfers and Electronic Medical Records (EMR). Informs and counsels patients about negative or abnormal STI results (excluding HIV) Assists patients with questions intended for physicians/clinicians as needed and accurately records/assigns those questions in EMR. Answers inbound phone calls of 350 plus per week Meet individual call answer goals, scheduling goals and talk time goals. Directs inbound calls to appropriate destinations/departments/personnel Provides accurate information on birth control methods, sexually transmitted diseases, including HIV, pregnancy testing, abortion services and reproductive health care, in response to caller questions. Accurately give information to women over the phone seeking abortion services regarding “A Woman’s Right to Know” and how to access the TDH website for additional information. Appropriately resolves or refers all patient/caller issues, problems or complaints. Adheres to all HIPAA guidelines/regulations and maintains confidentiality of all information at all times

Role & Responsibilities This person will be responsible for direct collections and reporting for their A/R portfolio. Perform full cycle collections including research and reconciliation of payments and dispute resolution. Make customer contact on delinquent accounts. Partner with Customer/Operations/Billing to assist with dispute resolution, discuss settlements, obtain status updates, and help to gather any missing documentation, information, etc. in order to collect or resolve receivable balances in order to accelerate collection process. Provide updates and be familiar with all customer accounts assigned to portfolio. Proactive approach to all open receivables. Keep clear and concise notes from all collection activity. Ability to read and understand contract language as it pertains to billing. Utilize a collections dashboard for tracking collection efforts and progress. Ability to work in fast paced goal orientated department. Accountable for reducing past dues of assigned accounts. About Intertek A career with Intertek means joining a global network of professionals dedicated to bringing quality and safety to life. Our vision is to become the world’s most trusted partner for Quality Assurance and we offer our employees the chance to make an impact with attractive growth opportunities in this industry on a global scale. We offer a salary and benefit package competitively placed within the local market, including medical, dental, vision, life, disability, 401(k) with company match, tuition reimbursement and more. We are an Equal Opportunity Employer and do not discriminate against applicants due to veteran status or on the basis of disability. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, or gender identity. Intertek is a drug-free workplace. As a condition of employment, all hires are required to pass a pre-employment drug test.

This position is in the Patient Business Service - Revenue Collections Department. The PBS Associate is responsible for contacting health insurance plans and/or other third-party payors to determine status on medical claims. This area works with additional units within the Division of Finance in order to resolve issues impacting payment. These areas include Charge Capture, Coding, Billing, Service Documentation/Cash, Credit Resolution, as well as Customer Service. Resources required for successful job performance include but are not limited to: on-line payor web sites, telephone, excellent verbal and written communication, xerox machine, fax machine, computer keyboard and other office equipment as required.
KEY FUNCTIONS Performs insurance follow-up activities through the use of a workfile, reports and/or internal/external requests. The individual in this role will make contact with insurance carriers through the use of an automated response system, by speaking with a customer service representative, or via the health plan's secure on-line website. Using effective, investigative skills to obtain clear information as it relates to pricing networks, precertification/authorization information, and the mode of submitting claims with insurance carriers' filing/ appeal deadlines. Productivity quotas and quality of work guidelines should be consistently achieved. Monitor assigned accounts for payment and account resolution through the use of assigned resources. Must set follow-up activities based on the status of the claim. Identify and prepare adjustment requests based on results of account analysis and the review of supporting documentation obtained by reviewing system comments, explanation of benefits, or resources currently being used for this process. Identify and prepare appeal letters for invoices deemed to have been underpaid as it relates to the managed care contractual agreements. Communication and coordination of clinical and financial assessments as it relates to overall account analysis. Establish and maintain effective working relationships and communication with faculty, executives, internal departments, co-workers and patients. Must be able to get the job done energetically and responds positively to changes of day-to-day operations and willingly initiates any action needed for account resolution. Associate should be knowledgeable of medical terminology (and know how to use coding tool resources). Works independently and deals effectively with stress as a result of heavy workload. Document clear, concise and complete activities in system for each account worked using keyboard. Assure accounts have insurance updated at a high level of quality and completeness by visually proofreading and monitoring work output. Formulate and execute decisions based on sound independent judgment and good investigational, research problem-solving and analytical skills. Knowledge of Microsoft Office products, predominantly Microsoft Excel and Microsoft Word. Identification and investigation of system problems, preparing documentation and communication to appropriate personnel. Communicate ideas and suggestions to improve unit procedures, personnel and/or unit efficiency by providing verbal and written communication. Must maintain a high level of knowledge and expertise and will maximize the use of proactive skills and resources. Use creative skills for AR strategies for the maximization of insurance collections. Performs other duties as assigned by supervisor and/or appropriate personnel by required deadlines.

We are seeking to hire a full-cycle Accounts Receivable/Payable Specialist with A/E/C experience to assist with project accounting-related tasks, client invoicing and accounts payable, and to provide support to our billing and A/P teams. Ideal candidate is a team player who can balance multiple tasks while working in a fast-paced, dynamic environment.
Responsibilities: Assist with processing, coding, auditing of trade/consultant invoices and expense reports in compliance with company policies, procedures and deadlines Assist with ensuring timely payments of vendor invoices and expense vouchers, as well as vendor and employee inquiries Maintain Accounts Payable Aging Report and reconciling vendor accounts Maintain vendor integrity, 1099 information and filing Project accounting Contract and project auditing (contract review, project set-up, invoicing schematics, reporting/insurance requirements, issue insurance certificates and implementation of client-specific requirements Full-cycle billing Project analysis, reconciliation and maintenance A/R collections Coordinate with billing staff in the monthly planning and monitoring of ongoing status/completion of all invoicing, and provide assistance as needed Maintain Accounts Receivable Aging Report, document/update A/R notes and reconcile client accounts Assist with audit tasks as needed
PGAL offers a comprehensive benefits package including medical, dental, vision, disability, life, flexible spending accounts, 401(k) and profit sharing. We also offer paid leave inclusive of holidays, vacation and sick. At PGAL, we believe that our employees are our future, so as well as offering inhouse study materials and group studies, we offer a reimbursement program for individual study materials/courses, exam/license fees and professional dues. In addition, we offer paid time off to take your exams. If you are passionate about great design, team collaboration and creating change in communities across the country, we want to hear from you.

PGAL is an international design firm specializing in architecture, interior architecture, engineering and planning for a diverse group of public and private sector clients. Our culture is energetic, collaborative and open and offers the opportunity to work on a wide range of project types. PGAL is an ideal place to build a career and develop skills in design, project delivery, entrepreneurship, leadership and life.

Working within an accounts receivable unit, the candidate will engage with a portfolio of legal firms through phone and e-mail to ensure timely payment invoices while promoting US Legal Supports standards of quality and customer service.
Job Duties Decrease DSO of assigned portfolio. High-volume of outbound contacts and correspondence in a performance-based environment reaching 70 firms per day. Perform a range of duties in the administration of collection activities, such as processing payments, creating disputes and answering tier 1 billing questions with a portfolio ranging from 700-1000 firms. Research and resolve invoice disputes, including timely follow-up with field offices. Enter detailed, professional notes with specifics as to contact person and commitment obtained. Organize follow-up phone calls and maintain schedule of escalating files to supervisor. Maintain a polite, positive and courteous approach combined with ability to convey the applicable message with each call. Prepare for and participate in monthly A/R calls with upper management. Perform other assigned tasks and duties necessary to support the Department. Establish and maintain effective and cooperative working relationships within the assigned portfolio and organization.

We offer a creative and friendly environment with plenty of opportunity for advancement. Francesca’s Collections provides a unique shopping experience with each visit. When shoppers visit Francesca’s they will find that each boutique is a treasure chest overflowing with gifts, apparel, home accessories and jewelry that reflects the most fashionable styles and desired items from all over the world.
Francesca’s Collections provides a diverse culture that rewards the efforts of fun and talented individuals who are dedicated to delivering a rich experience to our customers. We offer a creative and friendly environment.
Position Overview: Reviews and enters payroll data of associates, prepare and assist with payroll related audit items, assists in the processing of weekly and biweekly payroll, assists with payroll agency tax filings.
Job Responsibilities: Review elections on all new hires, transfers, and employee elected changes. Balance payroll items as needed within Workday. Assist with payroll month end closing. Assist when needed, auditing and entering data updates into Workday. Assist in the compilation and processing of payroll data for 5000+ employees. Resolve payroll discrepancies by collecting and analyzing information. Handle pay and time attendance related inquiries from employees and managers. Maintain employee confidence and protect payroll operations by keeping information confidential. Review, initiate, and update company and employee payroll tax information as needed. Contribute to team effort by accomplishing related tasks as needed. Other duties as needed.

General Summary of Position The Accounting Specialist – Construction Division is responsible for daily, weekly and monthly accounting activities for the Division’s location(s); including accounts payable, job costing, and related reporting for monthly accounting requirements. In this highly responsible position, the employee will be ensuring that Anthony & Sylvan's accounting standards are met and may interface a significant amount with After Market, Retail, BYP division staff as well as corporate.
Essential Duties Accounts Payable / Job Cost Analysis Monitor and process subcontractor accounts payable ensuring invoiced costs are within job standards, verifying that invoiced price is accurate, matching to work orders, alerting management of any issues such as variances to standard cost or other discrepancies, and managing invoice due dates to corporate check run dates. Enter the explanation of job cost discrepancy in Solomon when processing the invoice. Monitor and process inventory and cost of goods sold accounts payable matching receivers and purchase orders to invoices; and/or matching to addendums and work orders. Ensure proper approvals and account coding on all invoices; distribute checks to vendors and/or employees; maintain related vendor files. Ensure that all subcontractors have a valid agreement on file and that all insurance requirements have been met and are on file before processing. Upload updated documents to SharePoint. Recap job phases in daily as work is completed.   Monitor job cost cards for variances and make corrections to cost standards as necessary before month-end close. Help control expenses by notifying appropriate management of any issues or suggestions as work is done and invoices are received from the subcontractors. Alert management to job cost discrepancies such as overruns so management can control these expenses. Enter the explanation of job cost discrepancy in Solomon when processing the invoice. Help manage and improve the division’s margins through analysis, tracking and ongoing improvement of processes to highlight margin erosion. Manage the division’s permit accounts and provide Excel summary to Corporate each month. Coordinate weekly meeting with appropriate Construction personnel to review/code/describe/approve non-standard subcontractor payables.  Accounts Receivable / Job Cost Analysis Enter bids into Solomon for sales management as requested. Create job cost card for bids and signings. Create and enter customer contract or signing in to establish customer accounts receivable account and record the deposit.  Communicate sold margin data to appropriate personnel and update the daily sales report. Enter all addendums and ensure payment for addendum is received according to company policy. Finalize or clear the job contract once the final construction audit is complete and a start date is confirmed.  Communicate cleared margin data to appropriate personnel and update the daily sales report. Scan all checks to the bank utilizing check scanner verifying that scanned batch total equals our accounting system batch total. Download a daily summary of electronic payments. Make cash deposits to the bank safely and securely within 24 hours of receiving the cash. Enter all cash applications into our accounting system within 24 hours of receipt. For locations with Builder relationships, reconcile progress to billings and prepare invoices for the Builder to pay, manage due dates following up with Builder when agreed upon due dates are not met. Assist in collections efforts including monitoring the Division money list comments for accounting action items (i.e. payment schedule issues, write-off of amounts less than $250); write-off amounts equal to or greater than $250 with GM and Corporate Controller approved write-off request form. Coordinate weekly meeting with respective General Manager or their designate to ensure collection efforts are moving forward as identified in the comments and that comments are current at all times. Maintain price tracking report, daily sales report data, and other reports as needed. Meet month-end transaction and reporting deadlines as communicated by Corporate. Understand company records retention policy and manage local records retention according to company policy. Backup warehouse transaction administration as needed. Run and/or prepare reports as needed. Perform other duties and projects as assigned.

Monday - Friday, 10:00 am- 7:00 pmRotating Weekends
Summary: A Performing Loan Representative is a seasoned collector who is responsible for initial collections on new portfolios in order to maximize recovery and disposition loans to the appropriate work out strategy. Responsibilities: Receive and review loan information Contact borrowers in order to cure delinquency, setup payment arrangements and/or settle accounts through the use of manual calls and an automated dialer Identify and recommend optimal workout strategies based on individual borrower circumstances Identify and recommend assistance strategies as necessary Increase frequency of borrower contact based on days since last payment

Responsibilities Perform daily administrative and clearing functions for Collection queues. Interact with third party collectors to ensure work is being performed in a timely and accurate manner Monitor divert balances and apply to open invoices Input monetary adjustments Monitor and maintain monthly aging reports Research and report month end charge-off items Field incoming calls from sales offices/merchants as needed Perform maintenance on accounts as needed Perform other duties as assigned.
About Paysafe Paysafe is a leading global provider of end-to-end payment solutions. Its core purpose is to enable businesses and consumers to connect and transact seamlessly through industry-leading capabilities in payment processing, digital wallet and online cash solutions. Delivered through an integrated platform, Paysafe solutions are geared toward mobile-initiated transactions, real-time analytics and the convergence between brick-and-mortar and online payments. With over 20 years of online payment experience, a combined transactional volume of US $56 billion in 2017 and around 3,000 employees located in 12+  global locations. Paysafe connects businesses and consumers across 200 payment types in over 40 currencies around the world.

The Credit Analyst is responsible for gathering and analyzing credit information on current and potential borrowers; determines the advisability of granting credit for diversified types of loans; assists loan officers in writing loan requests; promotes business for the Bank by maintaining good customer relations with existing and potential borrowers. Assures compliance with all Bank policies and procedures, as well as, all applicable state and federal banking regulations
Essential Functions: Insure loan packages are complete according to bank policy. Input and analyze financial statements, tax returns, and credit bureaus. Determine business and global cash flow of commercial borrowers, and individual cash flow of consumer borrowers. Establish and track loan reporting covenants for compliance, as well as imaging various types of financial statements required by said covenants. Perform analysis on diverse types of collateral. Assist lenders in determining appropriate loan structures. Partner with lenders in completing credit memorandums for various requests. Collaborate with lenders and senior credit officers to complete annual reviews on large borrowers. Various other duties and projects as assigned.
Established in March of 2008, Third Coast Bank ssb is a community-owned bank seeking sound growth and dedicated to increasing long term shareholder value by promoting excellence in performance. Our personalized banking services are geared to fulfill the financial objectives of our consumers and commercial patrons. The spirit of community ownership is the centerpiece of our bank's future success. Also, our bank's success depends upon our ability to attract and retain people committed to teamwork, continuous improvement and exemplary customer service.
Third Coast Bank ssb is an equal opportunity employer and does not discriminate against applicants or employees on the basis of race, color, gender, age, religion, national origin, genetic information or disability.

Description We need people who are not afraid to make decisions and exercise some creativity. Are you a problem solver? Are you looking for opportunities to grow with a progressive company that has been described as “amazingly awesome” (true story). You might have a home with us! Rausch, Sturm, Israel, Enerson & Hornik LLP is a multistate Creditor's Rights law firm with head quarters in Brookfield, WI. Here, we believe that a company is its people, and ours are exceptional. We are looking to bring on a dedicated, results driven individual who thrives in a fast paced environment with shifting priorities to fill a Legal Operations position in our Houston, TX office to start immediately.
Chosen candidates will be joining an energetic and growing organization where their hard work and input will be integral to the continued success and future growth of Rausch Sturm. We encourage professional development, peer to peer learning, and celebrate hard work and accomplishments. We offer: Flexible and/or seasonal employment. Competitive pay and bonus opportunities. Paid development programs that prepare you to engage with the customers of some of the largest financial institutions in the world. Professional/Personal development opportunities. Medical, dental, vision, life, long-term and short term disability options, and 401(k) Responsibilities include, but are not limited to: Updates electronic files. Handles phone calls, on occasion, from Court System. Assists with preparation of trial/hearing folders. Assists with preparation of pleadings and correspondence. Processes mail daily and ensures all information received is updated properly in the collection software system. Scans, copies, prints, and redacts legal documents. Other responsibilities as assigned.

PRACTICE OVERVIEW Radiology Partners is the largest and fastest growing on-site radiology practice in the US.   We are an innovative practice focused on transforming how radiologists provide consistently exceptional services to hospitals, imaging centers, referring physicians and patients.  With our state-of-the art clinical technology, specialized expertise, access to capital, and retention of top physician talent, Radiology Partners reliably exceeds the expectations of our clients, patients, and partners.  We serve our clients with an operational focus, and, above all, a commitment to quality patient care.  Our mission is To Transform Radiology.
POSITION SUMMARY Radiology Partners is seeking an AR Specialist who will focus on reviewing remittance advice forms to verify proper reimbursement to make adjustments as necessary. Processing and follow-up for third party collections. Verifying that records for patients include all information required for Third Party reimbursement. Handling billing and collections, denials and appeals, and checking claim status. Processing billing and follow-up. Consult with claims processors at Third Party Payer companies regarding disputes/denied claims and follow up on all bills not processed within allowed claim period.
POSITION DUTIES AND RESPONSIBILITIES Responsible for all aspects of account follow up and collections, including processing appeals Reviews explanation of benefits (EOBs) to ensure proper reimbursement of claims and reports any problems, issues, or payer trends Ability to analyze accounts and determine next appropriate action for account resolution Collaborates with management to reduce aging of accounts by providing verbal and written communication Works with payers to determine reasons for denials, corrects and reprocesses claims for reimbursement in a timely manner Accurately and thoroughly documents the pertinent collection activities in appropriate system Maintains HIPPA patient confidentiality standards for medical and financial information

YOUR IMPACT At OneMain, Consumer Lending Specialists empower customers – listening to their needs and providing access to friendly, fast and affordable financing for life’s expenses. In this position, you will have the opportunity to change lives on a daily basis while developing valuable skills that elevate your career.
ABOUT YOU You are motivated, goal orientated, and enthusiastic You believe in a workplace that fosters growth opportunities for those who are willing to earn them You have exceptional communication and follow-up skills People find you engaging and outgoing You thrive in a fast-paced environment You’re willing to listen and learn, building sales competencies and strategies that can help you advance your career IN THE ROLE You will develop new relationships and business, working with customers from their initial evaluation to close, keeping in touch with them throughout the loan process and sales cycle You will be a team player, and meet great people and mentors who can help you succeed and thrive in a lucrative profession Based on their inquiries (online or through customer service), you will talk with customers and offer them financial solutions that meet their goals You will learn how to succeed in a flourishing industry and build credit underwriting techniques and sales tools You will educate customers on the terms and conditions of their loan to ensure a clear understanding and manage collections activities, when necessary You will comply with company guidelines and procedures
Starting your career with OneMain, you have the potential to earn an annual salary plus incentives, with licensing requirements. We offer robust training programs and opportunities to advance your career to leadership roles, such as Branch Manager and District Manager.  OneMain team members benefit from competitive pay and sales-driven incentive programs, relocation benefits, health, dental, vision, 401K, profit sharing, paid time-off, paid volunteer time, tuition reimbursement and much more. Our team members work in a collaborative manner to support one another to create a great work environment. Take the first step toward a challenging and rewarding career at OneMain!  Apply now!

ABOUT US As one of the nation's largest consumer finance organizations, OneMain serves more than one million customers with personal loans, automobile loans, and other credit-related products.

MEDNAX has grown from a single medical practice to a trusted health solutions partner with more than 10,000 employees and a presence in 50 states. Through our family of companies, we provide: Physician services spanning the continuum of patient care Revenue cycle management solutions Performance improvement consulting We invite you to grow with us and help shape the future of health care.
The Regional Coordinator, Hearing Screen directly reports to, and provides backup to the Regional Manager as needed. The Coordinator is responsible for training and staffing for new and existing sites; implementation of new programs and assessing current programs for quality assurance; provides monthly reports, reviews and audits; reviews and approves timecards of assigned Site Coordinators and Hearing Screeners for accuracy, and compliance with the Company’s Pay Practices. Responsible for special projects as assigned. Position does require at least 50% travel within assigned areas.
Responsibilities Responsible for the overall coordination of the start up of NBHS hospital-based programs, including training and staffing, and other aspects as relevant to the success of implementation. Performs in-services at hospitals and ensures a continuous, open communication with hospital administration, staff, and Pediatrix Medical Group Medical Directors during implementation stage of program and on ongoing basis in conjunction with the Regional Manager. Reviews and makes recommendations for necessary changes for NBHS programs, which includes assessments of program aspects (refer folders, personnel documentation, calendars, equipment items, etc.) to ensure that the program personnel are adhering to the quality assurance standards as established by the Pediatrix NBHS management team. Responsible for recruiting, hiring, training and supervising NBHS coordinators. Make periodic site visits. Problem solves NBHS issues within the program in a timely manner. Audits files to ensure the compliance of NBHS personnel in respect to PMG, facility, OSHA, and JCAHO requirements and discusses irregularities and recommended improvements with management. Works with Regional Manager to complete monthly reporting and reviews monthly clinical and data edit reports and follows up with local Coordinators on areas that need attention. Monitors online EmpowerTime Keeping System and approves timecards as needed. Ensures compliance with policies related to overtime, state requirements for breaks/lunches and reports time to payroll appropriately. Travel as required (more than 50%). Other duties as assigned.

Responsible for the collection of delinquent accounts including monitoring accounts, preparing and reviewing reports, and contacting customers by email, phone or letter. Perform a variety of research, calculations, balancing, and other duties pertaining to the review, adjustment and verification of customer bills and customer records. Perform collection duties for delinquent accounts (primarily residential) including calling delinquent customers, reviewing accounts for referral to collection agencies and referring accounts that need to be disconnected for non-payment, if applicable.
RESPONSIBILITIES Monitor past due and bad debt reports. Analyze account information to determine what action should be taken. Provide research on customer accounts to other work groups or customers. Determine appropriate action for returned ACH or declined credit cards. This includes making phone calls, sending emails or letters and providing timely monthly report to management. Contact customer to collect delinquent amounts, making payment arrangements as necessary. Attempt to collect potential write-off revenue through various methods. This will be accomplished by emails, telephone calls, letters, skip tracing, etc. Handle escalated customer telephone calls. Provide resolution to these calls to prevent further escalation. Provide timely monthly resolution statistics to management. Process bankruptcy claims in a timely and efficient manner. Provide timely monthly report to management. Refer applicable accounts to the collection agency at the appropriate time. Provide timely monthly report to management. Assist with projects, committees, and testing of new initiatives/programs/rates, or other special assignments. Perform other functions as assigned.

AMOT is a leading global manufacturer of control, safety and hazardous area solutions for engines, compressors, turbines and other rotating equipment in the oil, gas, marine, powergen and transport industries.
SUMMARY: We are seeking an experienced professional to provide consultation for a short-term assignment (9 months) to assess our current customer service processes, identify areas for improvement, establish consistent processes that ensure a superior customer experience and implement the program across our (5) call centers around the globe. Train the local customer service managers on how to use computer tools and monitoring systems, track CSR performance, and set expectations for their teams.
ESSENTIAL TASKS & DUTIES: Analyze, develop and implement customer service process improvements. Train customer service teams: scripts, intros, messaging, process flows. Improve call routing decision maps and streamline processes. Provide constructive feedback in one-to-one and group settings with the goal of improving the overall customer experience. Work with other departments/team members as necessary on strategic initiatives.

The Customer Service Representative (CSR) position is a performance based, hands-on, customer-focused role that is responsible for completing tasks associated with the center’s daily operation. Job responsibilities are expected to be completed in a manner that complies with all federal and state regulations and adheres to company policies, procedures, and practices. This position is responsible to perform an active role in meeting all performance goals and metrics for the center as defined by management. In order to do so, this position requires attention to detail, excellent customer service skills, and a passion for sales. This position is responsible to develop, assist, and participate in all marketing and collection efforts, both internally and externally.
Customer Service, Sales, & Marketing: Actively assist in meeting the center’s performance metrics as defined by management. Understand, recommend, and sell financial products and services to customers. Build strong relationships with current and prospective customers, in person and over the phone. Manage customer concerns, and actively participate in customer transactions. Deploy marketing efforts in the community to generate sales and customer growth, and complete marketing tracking sheets as required.
Operations, Compliance, & Collections: Assist in managing the P&L to meet all budgeted numbers and in meeting management’s expectations related to center performance. Adhere to the Company’s policies, procedures, Creed, and to all applicable state and federal regulations.
Maintain accurate cash controls and ensure that security procedures are in line with Company and Loss Prevention (LP) Standards. Enter customer and transaction information accurately into the point of sales system, and create and maintain accurate customer files with all required documentation. Perform and document collection calls, field visits, and any other approved collection activities. Complete other duties as assigned.
Team & Leadership: Work closely with and support others in a positive, team environment to enhance the customer experience.