HIRING EVENTDecember 18, 2019 11am-4pm5959 Corporate Drive Suite 1600
Hiring for Training Classes in December!
People are calling you because they need you. As a bilingual interpreter, there is no outbound calling, no sales pitches or cold calling, no quotas, and no penalization for long calls. You will be appreciated for the service that you provide.
We're hiring for many languages including: Brazilian Portuguese Burmese Cantonese Cambodian Cape Verdean Farsi/Dari Hindi Hmong Japanese Korean Mandarin Punjabi Thai/Lao Spanish Vietnamese
Paid training - NO EXPERIENCE NEEDED! Competitive Salary Paid Benefits Fulfilling Career

You’ve got energy, enthusiasm, drive and determination. We’ve got competitive compensation, great benefits, and a career path that rewards performance with growth and opportunity.
Please come dressed appropriately (business casual-no tennis shoes or jeans) for an interview and bring a formal copy of your resume if you have one available. Upon your arrival you’ll meet with the hiring manager and you’ll have the chance to discuss the Call Center Representative positions and learn more about our company.
Responsibilities
Our Agents are responsible for a variety of different calls including: Handling inbound customer service calls Processing inbound sales calls Taking inbound or placing outbound collections calls Answering technical support inquires via incoming calls, chat or email. Demonstrates excellent customer service skills with the ability to take ownership in assisting, researching and resolving customer issues. Performs other duties as assigned.
Benefits: Paid Training BONUSES! No Weekends or Holidays Generous performance-based pay increases Medical, Dental, & Vision Insurance 401k Tuition Reimbursement Generous Paid Time Off

You’ve got energy, enthusiasm, drive and determination. We’ve got competitive compensation, great benefits, and a career path that rewards performance with growth and opportunity.
Please come dressed appropriately (business casual-no tennis shoes or jeans) for an interview and bring a formal copy of your resume if you have one available. Upon your arrival you’ll meet with the hiring manager and you’ll have the chance to discuss the Call Center Representative positions and learn more about our company.
Responsibilities
Our Agents are responsible for a variety of different calls including: Handling inbound customer service calls Processing inbound sales calls Taking inbound or placing outbound collections calls Answering technical support inquires via incoming calls, chat or email. Demonstrates excellent customer service skills with the ability to take ownership in assisting, researching and resolving customer issues. Performs other duties as assigned.
Benefits: Paid Training BONUSES! No Weekends or Holidays Generous performance-based pay increases Medical, Dental, & Vision Insurance 401k Tuition Reimbursement Generous Paid Time Off

People are calling you because they need you. As a bilingual interpreter, there is no outbound calling, no sales pitches or cold calling, no quotas, and no penalization for long calls. You will be appreciated for the service that you provide.
We're hiring for many languages including: Brazilian Portuguese Burmese Cambodian Cape Verdean Farsi/Dari Hindi Hmong Japanese Korean Mandarin Nepali Punjabi Swahili Thai/Lao Spanish Vietnamese
People are calling you because they need you. As a bilingual interpreter, there is no outbound calling, no sales pitches or cold calling, no quotas, and no penalization for long calls. You will be appreciated for the service that you provide.

Paid training - NO EXPERIENCE NEEDED! Competitive Salary Paid Benefits Fufilling Career

Dunlap Marketing is hiring employees to support our clients with business-to-business appointment setting & lead generation. We offer a great, family-friendly work environment in West Houston (close to Beltway 8 and Westheimer), with paid vacation and holidays. Our staff is trained on an assortment of projects, which allows for variety in the work day.
Typical hours are Monday – Friday, 8:00AM – 5:00PM with optional evening and Saturday work.
Job function: Outbound calls- appointment setting and lead generation Conduct telephone-based client satisfaction and research surveys

Sutherland is seeking a motivated and passionate person to join us as a Chat- Care & Tech Support Specialist. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you! On our team you will enjoy: A supportive team environment- All efforts are collective, so you are never alone Top-notch paid training- A chance to learn and earn Unlimited advancement opportunities- Your career development is never-ending Rewarding benefits package- Your well-being is top priority Flexible scheduling- We offer part time and full-time schedules that fit your needs Unique work environment- This is an on-site position in an energetic, fun, and modern work environment in our Houston Office Your new Career will include: The Chat- Care & Tech Support Specialist is responsible for providing an Excellent Customer Experience and Technical Support by promptly and accurately responding to customer inquiries/issues via digital channels. Such platforms may be, but are not limited to: Webchat, messaging platforms, Social Networks (Facebook, Twitter), and email. Chat- Care & Tech Support Specialist will, on occasion, interact with customers verbally via outbound phone calls. We are looking for tech savvy people to provide support for mobile wireless customers. Due to channels of communication, some responses to customers may represent the client publicly. Responsibilities include: early identification of trending issues and communication of possible impacts. Technical competency around mobile wireless devices and wireless carriers is key in this arena, as the Chat- Care & Tech Support Specialist will be the front-line responder and act as a consulting concierge for helping customers find the best possible solution. These options are dynamic and change based on issue, product, service impacting events, and evolution of our client’s service offering. The Chat- Care & Tech Support Specialist will act as an advocate for the company in social care spaces by using engaging dialogue and answering questions appropriate to the incoming care format in accordance to the brand voice. Hour of Operation: Monday – Friday 6:00 am – 11:00 pm Saturday & Sunday 7:00 am- 10:00 pm

Planned Parenthood Gulf Coast (PPGC) is seeking Bilingual Customer Service Representatives (English/Spanish) to join our Contact Center in the Houston area. In this position, the Customer Service Representative will provide confidential, quality client services including appointment setting, eligibility and fee assessment, reproductive health care and contraceptive information, as well as associated clerical functions.
Eligible employees receive a competitive and comprehensive benefit package including: Competitive Salary! Health Insurance – Medical, Dental, Vision Basic Life & AD&D Coverage (100% Company Paid) 401K Plans – Company Matching Available Paid Vacation, Sick Leave and Holidays! Flexible Spending Accounts Cell Phone Discount Plans Free Notary Service
DUTIES AND RESPONSIBILITIES Answers telephones, schedules and confirms appointments appropriately and accurately, both on the phone and in the appointment system for the Family Planning, Dysplasia and Abortion providing Health Centers. Screens patient’s financial status and confirms fee information. Accurately verifies Medicaid information using TMHP website. Makes accurate entries into data system for medical visits collection of fees and verifies commercial insurance. Provides proactive, timely and direct communication in all areas of Contact Center operations to Supervisor. Provides information to callers regarding all Planned Parenthood services, including clinical research studies. Assists with client recruitment for current clinical trials. Proactively helps to “sell” Planned Parenthood services. Helps to maintain accurate patient records, data systems, patient logs including abnormal follow-up, record transfers and Electronic Medical Records (EMR). Informs and counsels patients about negative or abnormal STI results (excluding HIV) Assists patients with questions intended for physicians/clinicians as needed and accurately records/assigns those questions in EMR. Answers inbound phone calls of 350 plus per week Meet individual call answer goals, scheduling goals and talk time goals. Directs inbound calls to appropriate destinations/departments/personnel Provides accurate information on birth control methods, sexually transmitted diseases, including HIV, pregnancy testing, abortion services and reproductive health care, in response to caller questions. Accurately give information to women over the phone seeking abortion services regarding “A Woman’s Right to Know” and how to access the TDH website for additional information. Appropriately resolves or refers all patient/caller issues, problems or complaints. Adheres to all HIPAA guidelines/regulations and maintains confidentiality of all information at all times

Job Description Our Technical Support Advisors provide support to resolve customer technology problems through a series of trouble shooting activities in a virtual call center environment. Common solutions include resolving username and password problems, data sharing & synchronization, uninstalling/reinstalling basic software applications, verifying proper hardware and software configuration and set up, power cycling devices, navigating customers through application menus, and troubleshooting email issues. This is a performance based organization where all calls are recorded, monitored, and reviewed on a daily basis. You will be responsible for support of Computers and Operating Systems, tablets, MP3 players and other technical devices.
Perks of joining KellyConnect: Paid training at $12-$14/hr After 90 days Advisors are eligible for a one-time $500 tenure bonus Advisor earning potential of $15-$17/hr Explosive growth opportunities into departments such as Leadership, Quality Assurance, and Training
Duties and Tasks/Essential Functions: Interact with customers in response to inquiries, concerns, and requests about products and services Gather customer/product information and determine the issue by analyzing the symptoms Diagnose and resolve technical issues involving internet connectivity, email, application downloads, and more Research using available resources, including article database systems Complete required training to stay current with system information, changes, and updates Participate in frequent 1:1/classroom video coaching sessions with leadership Exemplary attendance and punctuality

There are numerous ways to get involved and help us continue to fulfill our mission of saving homeless cats and dogs in our community. If you're interested in making a difference in your community, apply to join our team today.
Ways to help: Accounting Administrative Adoption Events Advertising Arts and Crafts Behavioral Training Boarding Cattery Cleaning and Care Communications Construction and Building Coordination and Management Education Event Management Finance Food Distribution and Donations Food Drives Food Preparation Fostering Cats or Kittens Fostering Dogs or Puppies Fundraising Grant Writing Graphic Design Grooming Human Resources Inventory and Supply Chain Laundry Legal Marketing Medical Coordination Outreach Pet Sitting Pet Walking Photography Political Advocacy Public Relations Rescue Coordination Retail Social Media Training and Program Development Trapping and Transporting Cats Transporting Pets Videography Veterinary Technician Web Development

Planned Parenthood Gulf Coast (PPGC) is seeking Bilingual Customer Service Representatives (English/Spanish) to join our Contact Center in the Houston area. In this position, the Customer Service Representative will provide confidential, quality client services including appointment setting, eligibility and fee assessment, reproductive health care and contraceptive information, as well as associated clerical functions.
Eligible employees receive a competitive and comprehensive benefit package including: Competitive Salary! Health Insurance – Medical, Dental, Vision Basic Life & AD&D Coverage (100% Company Paid) 401K Plans – Company Matching Available Paid Vacation, Sick Leave and Holidays! Flexible Spending Accounts Cell Phone Discount Plans Free Notary Service
DUTIES AND RESPONSIBILITIES Answers telephones, schedules and confirms appointments appropriately and accurately, both on the phone and in the appointment system for the Family Planning, Dysplasia and Abortion providing Health Centers. Screens patient’s financial status and confirms fee information. Accurately verifies Medicaid information using TMHP website. Makes accurate entries into data system for medical visits collection of fees and verifies commercial insurance. Provides proactive, timely and direct communication in all areas of Contact Center operations to Supervisor. Provides information to callers regarding all Planned Parenthood services, including clinical research studies. Assists with client recruitment for current clinical trials. Proactively helps to “sell” Planned Parenthood services. Helps to maintain accurate patient records, data systems, patient logs including abnormal follow-up, record transfers and Electronic Medical Records (EMR). Informs and counsels patients about negative or abnormal STI results (excluding HIV) Assists patients with questions intended for physicians/clinicians as needed and accurately records/assigns those questions in EMR. Answers inbound phone calls of 350 plus per week Meet individual call answer goals, scheduling goals and talk time goals. Directs inbound calls to appropriate destinations/departments/personnel Provides accurate information on birth control methods, sexually transmitted diseases, including HIV, pregnancy testing, abortion services and reproductive health care, in response to caller questions. Accurately give information to women over the phone seeking abortion services regarding “A Woman’s Right to Know” and how to access the TDH website for additional information. Appropriately resolves or refers all patient/caller issues, problems or complaints. Adheres to all HIPAA guidelines/regulations and maintains confidentiality of all information at all times

AMOT is a leading global manufacturer of control, safety and hazardous area solutions for engines, compressors, turbines and other rotating equipment in the oil, gas, marine, powergen and transport industries.
SUMMARY: We are seeking an experienced professional to provide consultation for a short-term assignment (9 months) to assess our current customer service processes, identify areas for improvement, establish consistent processes that ensure a superior customer experience and implement the program across our (5) call centers around the globe. Train the local customer service managers on how to use computer tools and monitoring systems, track CSR performance, and set expectations for their teams.
ESSENTIAL TASKS & DUTIES: Analyze, develop and implement customer service process improvements. Train customer service teams: scripts, intros, messaging, process flows. Improve call routing decision maps and streamline processes. Provide constructive feedback in one-to-one and group settings with the goal of improving the overall customer experience. Work with other departments/team members as necessary on strategic initiatives.