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Full Time
10/23/2018
The Woodlands
Elevate your role, extend your impact. Alight reimagines how people and organizations thrive. Join the Alight team this Winter in The Woodlands ,TX as a Customer Care Representative, Supporting Benefits & HR Services.
Customer Care Representative, Supporting Benefits & HR Services
Our story starts with a simple universal truth: Every business is a people business. Our people are our greatest assets at Alight Solutions because People Matter! We strive for Excellence Every Day by collaborating with our clients and colleagues. At Alight, we Think Forward and we Act Now to shape the future of work and life for organizations, people and their families! Our company has 25 years of industry experience and we want you to join us.  Be Real with Alight and help us re-imagine how people and organizations thrive.
We are also hiring Bilingual Customer Care Representatives As a Customer Care Representative, a typical day to include the following: Handling a high volume of inbound calls from our clients’ employees as well as conduct outbound calls for follow up as required Greeting the employee, answering concerns and questions, educating them and solving complex issues relating to their health care benefits, 401k savings, life benefits, retirement plans, leave of absence, payroll and/or human resource related services Processing transactions such as, but not limited to, health enrollments, tax updates, direct deposit updates, 401k withdrawals or contributions, and retirement elections Utilizing your interpersonal skills and extensive on-the-job training to provide professional, knowledgeable, helpful, courteous, and responsive customer service with appropriate empathy statements as needed Recognizing/acknowledging the need for additional research in order to resolve any issues reported by the customer, and handle this casework throughout shift Accessing customer accounts and product information, by toggling between multiple screens and systems, to provide accurate answers and support within the parameters of Alight Solutions policies and procedures. Website navigation for the employee may be needed as well Creating and updating employee files in database, as authorized Communicating with third parties to assist the caller with updates or inquiries Staying current on Alight’s programs and services through on-going training provided by Alight Solutions and self-study Staying current on client’s programs and provisions through on-going training
We Offer You A competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization: A full Benefits Package - starting on your first day of employment – options include:  Health, Dental and Vision Insurance, Life Insurance and a 401k plan with a corporate match. People Matter is one of our company’s core values.  We are mindful that our actions affect the lives of millions in meaningful ways, through the work we do for our clients, our relationships with each other, and the contributions we make to our local and global communities. Diversity programs to ensure Alight promotes an inclusive, open culture with diversity in thought and style A corporate Wellbeing program (physical, social, emotional and financial wellbeing) that creates an environment and culture where leadership and colleagues are engaged, healthy and high performing. Career Development & Growth:  We provide ongoing training, coaching and development. We reward continuous improvement and encourage you to own your own development. Our Customer Care incentive program, DRIVE, allows you to take control of your career and growth. This program provides you with the foundation you need to lead to a path of success.
DISCLAIMER: Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units. Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, childbirth or related medical condition, veteran, marital, parental, citizenship, or domestic partner status, or any other status protected by applicable national, federal, state or local law. Alight Solutions is committed to a diverse workforce and is an affirmative action employer.
Full Time
10/23/2018
The Woodlands
Elevate your role, extend your impact. Alight reimagines how people and organizations thrive. Join the Alight team this Winter in The Woodlands ,TX as a Bilingual Customer Care Representative (English/Spanish), Supporting Benefits & HR Services.
Bilingual Customer Care Representative, Supporting Benefits & HR Services
Our story starts with a simple universal truth: Every business is a people business. Our people are our greatest assets at Alight Solutions because People Matter! We strive for Excellence Every Day by collaborating with our clients and colleagues. At Alight, we Think Forward and we Act Now to shape the future of work and life for organizations, people and their families! Our company has 25 years of industry experience and we want you to join us.  Be Real with Alight and help us re-imagine how people and organizations thrive. As a Bilingual Customer Care Representative, a typical day to include the following: Handling a high volume of inbound calls from our clients’ employees as well as conduct outbound calls for follow up as required Greeting the employee, answering concerns and questions, educating them and solving complex issues relating to their health care benefits, 401k savings, life benefits, retirement plans, leave of absence, payroll and/or human resource related services Processing transactions such as, but not limited to, health enrollments, tax updates, direct deposit updates, 401k withdrawals or contributions, and retirement elections Utilizing your interpersonal skills and extensive on-the-job training to provide professional, knowledgeable, helpful, courteous, and responsive customer service with appropriate empathy statements as needed Recognizing/acknowledging the need for additional research in order to resolve any issues reported by the customer, and handle this casework throughout shift Accessing customer accounts and product information, by toggling between multiple screens and systems, to provide accurate answers and support within the parameters of Alight Solutions policies and procedures. Website navigation for the employee may be needed as well Creating and updating employee files in database, as authorized Communicating with third parties to assist the caller with updates or inquiries Staying current on Alight’s programs and services through on-going training provided by Alight Solutions and self-study Staying current on client’s programs and provisions through on-going training
We Offer You A competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization: A full Benefits Package - starting on your first day of employment – options include:  Health, Dental and Vision Insurance, Life Insurance and a 401k plan with a corporate match. People Matter is one of our company’s core values.  We are mindful that our actions affect the lives of millions in meaningful ways, through the work we do for our clients, our relationships with each other, and the contributions we make to our local and global communities. Diversity programs to ensure Alight promotes an inclusive, open culture with diversity in thought and style A corporate Wellbeing program (physical, social, emotional and financial wellbeing) that creates an environment and culture where leadership and colleagues are engaged, healthy and high performing. Career Development & Growth:  We provide ongoing training, coaching and development. We reward continuous improvement and encourage you to own your own development. Our Customer Care incentive program, DRIVE, allows you to take control of your career and growth. This program provides you with the foundation you need to lead to a path of success.
DISCLAIMER: Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units. Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, childbirth or related medical condition, veteran, marital, parental, citizenship, or domestic partner status, or any other status protected by applicable national, federal, state or local law. Alight Solutions is committed to a diverse workforce and is an affirmative action employer.
Part Time
9/26/2018
Humble
Position Objectives: Answers telephone calls made to 9-1-1 emergency and non-emergency phone lines to determine if the call requires Police, Fire, EMS or other agency response. Provides appropriate information or assistance as required by the nature of the call. Utilizes technical software applications for call answering, entering, assigning, and announcing via radio equipment. Utilizes mapping technologies from phone equipment and Computer Aided Dispatch (C.A.D.) to ensure calls are entered timely and accurately. Prioritizes and dispatches appropriate resources for Police, Fire and EMS operations. Refers reports and/or complaints to either agency by trunked radio or telephone. Provides supplemental information to Police, Fire and EMS staff as needed. Documents updates and/or changes in the computer-aided dispatch system as required. After EMD (Emergency Medical Dispatcher) certified, provides pre-arrival medical instructions to citizens on the telephone in life or death situations before paramedics arrive at location; relays patient status as needed and/or relays advice among the caller and responding units per APCO International Emergency Medical Dispatch protocols. Conducts computer searches through local, state, and national databases for possible wanted persons or stolen property, and provides information to the requesting officer. Confirms stolen property or wanted/missing persons, enters data into T.C.I.C./N.C.I.C. as requested and sends and receives teletypes. Compiles and enters data for various daily reports required by the department and records information in computer systems maintained for Police, Fire and EMS staff. Documents problems, changes form for input to data base, and ensures information is updated and equipment is properly working at all times. Assists with training and/or cross-training of other employees. Monitors emergency equipment such as the radio alarms, crime fighting technologies, weather monitors, security cameras, and inter-city Police/Fire radio frequencies. Performs duties required by accreditation process.
JOB DUTIES: Answer busy telephones during emergency situations and receive pertinent information for immediate dissemination to police units in the field Dispatch police and other public safety personnel to emergency and non-emergency calls for service Closely monitor radio traffic in the event additional assistance is required by assigned field personnel Maintain accurate, detailed logs of field personnel’s locations, times and other information for immediate or future use Serve as the department’s emergency communications link to other police agencies during critical situations Receive, assist and direct walk-in complainants at the police department facility Ensure that any telephone messages received through the dispatch office are documented and forwarded to the intended recipient Operate T.C.I.C./N.C.I.C. computer terminals for queries and data entry and deletion, as needed Operate radio equipment to di patch Police, Fire and E.M.S. personnel, as needed Operate video / audio monitoring equipment Maintain detailed documentation on calls for service dispatched or any other information that may be received through the dispatch office Operate Computer Aided Dispatch computer terminals Accept monetary payments in the form of a money order, for municipal fines and issue accurate receipts to violators for such fines Performs other duties as directed by the Chief of Police or his designee
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Full Time
10/16/2018
Houston
ACTAT- Heights Clinic
Provides oral and written translation of diverse patient care-related material.
Position Key Accountabilities: Takes notes during patient interview, exams and meetings with health care provider. Records the use of interpreters during visits. Enters patient information and other patient records and documents into Allscripts and Care4 programs within institutional time requirements.  Provides written translation of patient histories and other medical reports, patient education and instructional material, advance directives, medical documents and other institutional publications.  Provides oral translation of discussions related to patient referral, new patient registration, financial evaluation, patient assessment, treatment planning, admissions, discharge, and other clinical and healthcare-related discussions.  Interprets clinical, financial, psychosocial and ethical discussions related to patient care activities. Ensures external medical records are received prior to patient appointments. Partakes in the patient discharge process.  Performs on-call translation duties requiring immediate response to electronic paging. Perform other duties as assigned.
UTHealth Benefits: UTHealth offers a comprehensive and competitive benefits package.
Equal Employment Opportunity Statement UTHealth is committed to providing equal opportunity in all employment-related activities without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, genetic information, gender identity or expression, veteran status or any other basis prohibited by law or university policy. Reasonable accommodation, based on disability or religious observances, will be considered in accordance with applicable law and UTHealth policy. The University maintains affirmative action programs with respect to women, minorities, individuals with disabilities, and eligible veterans in accordance with applicable law.
Full Time
10/31/2018
Houston
Willowbrook
Day Shift, M - F
The Nurse Practitioner Acute Care (NP-AC) position functions as a licensed registered nurse and care provider to provide all aspects of patient care, including diagnosis, treatment and consultation while maintaining and promoting the health of the patient.. This position may work in both inpatient and outpatient situations and performs according to the nurse practice act of the State of Texas and as part of a treatment team. Role models compassionate communication with patients, physicians and the interprofessional health care team.  The NP-AC position provides education to patients about preventative care and prescribed treatments. This position may also conduct physicals, order tests and serve as a patient's healthcare provider, prescribing medications as appropriate. The NP position effects direct patient care according to the Houston Methodist Professional Practice Model Nursing Practice and Professional Performance policies and procedures.
PRIMARY JOB RESPONSIBILITIESJob responsibilities labeled EF capture those duties that are essential functions of the job.
PEOPLE - 25 % Demonstrates leadership as a clinical resource, interprofessional consultant, and patient advocate.  Identifies staff development opportunities for professional growth of colleagues, provides coaching to meet identified goals.  (EF) Collaborates to foster healthy relationships in the work environment.  Acts as a role model and coaches staff in effective verbal, non-verbal and written communication.  Serves as preceptor for Nurse Practitioner students and medical resident(s), as applicable.  (EF) Communicates organizational information and aspects of administrative and clinical practice in a respectful and positive manner when interacting with staff. Advocates for a balanced workload, promotes positive behaviors, and peer-to-peer accountability. Facilitates the promotion of teamwork. (EF) Collaborates with the interprofessional healthcare team members to manage/coordinate patient care. Advocates on patient/family¿s behalf to identify and resolve clinical and ethical concerns. (EF)
SERVICE - 20% Coordinates appropriate, timely patient care under physician supervision, for a defined patient population(s), focusing on identified expected unit/optimal outcomes, individualized to the patient. Prioritizes care based on the patient¿s needs, abilities and preferences.  (EF) Coordinates patient care between healthcare providers. Attends and participates in interdisciplinary rounds, as appropriate.  (EF)
QUALITY/SAFETY - 30% Provides safe and effective care by leading and initiating outcome, quality and safety improvement activities in alignment with organizational goals.  Demonstrates highly developed assessment, clinical, documentation, leadership and analytical skills; integrates and contributes to professional practice standards, policies, procedures, protocols and leads improvements in patient safety-related processes. (EF) Functions as a quality care provider, coordinating, maintaining and promoting the health of the patient.  Assist the interprofessional healthcare team in the development and implementation of protocols to ensure patient safety.  Affects direct patient care according to the nurse practice act of the State of Texas and the Houston Methodist Professional Practice Model Nursing Practice and Professional Performance.  (EF) Conducts health assessments (initial, ongoing, discharge, as appropriate).  Identifies normal/abnormal health characteristics, develops plan of care, initiates appropriate interventions, and evaluates care outcomes on defined patient populations(s).  (EF) Performs invasive, diagnostic or therapeutic procedures necessary for defined patient population(s) based on licensure and credentialed privileges.  (EF)
FINANCE - 15% Implements departmental strategies to achieve financial target on entity scorecard and mentors others to do the same through timely documentation of care, decreasing length of stay, optimizing efficiency, and other areas according to departmental specifications.  (EF) Projects awareness and understanding of resource allocation based on patient needs and staff experience, knowledge, and skills.  (EF) Contributes to department plans for resource utilization and capital needs to meet departmental financial target. (EF)
GROWTH/INNOVATION - 10% Promotes quality health care through integration of current research into practice and participation in research/evidence-based activities. Leads and identifies opportunities for practice changes and performance improvement. (EF) Provides education of information/knowledge in professional activities such as research, presentations, and publications. Expands individual nursing knowledge and coaches staff to grow in knowledge, abilities, skills, and attitudes.  Serves as clinical resource.  (EF)
This job description is not intended to be all inclusive; the employee will also perform other reasonably related business/job duties as assigned. Houston Methodist reserves the right to revise job duties and responsibilities as the need arises.
Equal Employment OpportunityHouston Methodist is an Equal Opportunity Employer.
Equal employment opportunity is a sound and just concept to which Houston Methodist is firmly bound. Houston Methodist will not engage in discrimination against or harassment of any person employed or seeking employment with Houston Methodist on the basis of  race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or other characteristics protected by law.
VEVRAA Federal Contractor – priority referral Protected Veterans requested.