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Full Time
9/24/2018
The Woodlands
Customer Care Representative
Alight
Elevate your role, extend your impact. Alight reimagines how people and organizations thrive. Join the Alight team this Fall in The Woodlands ,TX as a Customer Care Representative, Supporting Benefits & HR Services. Customer Care Representative, Supporting Benefits & HR Services Our story starts with a simple universal truth: Every business is a people business. Our people are our greatest assets at Alight Solutions because People Matter! We strive for Excellence Every Day by collaborating with our clients and colleagues. At Alight, we Think Forward and we Act Now to shape the future of work and life for organizations, people and their families! Our company has 25 years of industry experience and we want you to join us. Be Real with Alight and help us re-imagine how people and organizations thrive. As a Customer Care Representative, a typical day to include the following: Handling a high volume of inbound calls from our clients’ employees as well as conduct outbound calls for follow up as required Greeting the employee, answering concerns and questions, educating them and solving complex issues relating to their health care benefits, 401k savings, life benefits, retirement plans, leave of absence, payroll and/or human resource related services Processing transactions such as, but not limited to, health enrollments, tax updates, direct deposit updates, 401k withdrawals or contributions, and retirement elections Utilizing your interpersonal skills and extensive on-the-job training to provide professional, knowledgeable, helpful, courteous, and responsive customer service with appropriate empathy statements as needed Recognizing/acknowledging the need for additional research in order to resolve any issues reported by the customer, and handle this casework throughout shift Accessing customer accounts and product information, by toggling between multiple screens and systems, to provide accurate answers and support within the parameters of Alight Solutions policies and procedures. Website navigation for the employee may be needed as well Creating and updating employee files in database, as authorized Communicating with third parties to assist the caller with updates or inquiries Staying current on Alight’s programs and services through on-going training provided by Alight Solutions and self-study Staying current on client’s programs and provisions through on-going training We Offer You A competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization: A full Benefits Package - starting on your first day of employment – options include: Health, Dental and Vision Insurance, Life Insurance and a 401k plan with a corporate match. People Matter is one of our company’s core values. We are mindful that our actions affect the lives of millions in meaningful ways, through the work we do for our clients, our relationships with each other, and the contributions we make to our local and global communities. Diversity programs to ensure Alight promotes an inclusive, open culture with diversity in thought and style A corporate Wellbeing program (physical, social, emotional and financial wellbeing) that creates an environment and culture where leadership and colleagues are engaged, healthy and high performing. Career Development & Growth: We provide ongoing training, coaching and development. We reward continuous improvement and encourage you to own your own development. Our Customer Care incentive program, DRIVE, allows you to take control of your career and growth. This program provides you with the foundation you need to lead to a path of success. DISCLAIMER: Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units. Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, childbirth or related medical condition, veteran, marital, parental, citizenship, or domestic partner status, or any other status protected by applicable national, federal, state or local law. Alight Solutions is committed to a diverse workforce and is an affirmative action employer.
Full Time
9/24/2018
The Woodlands
Bilingual Customer Care Representative (English/Spanish)
Alight
Elevate your role, extend your impact. Alight reimagines how people and organizations thrive. Join the Alight team this Fall in The Woodlands ,TX as a Bilingual Customer Care Representative (English/Spanish), Supporting Benefits & HR Services. Bilingual Customer Care Representative, Supporting Benefits & HR Services Our story starts with a simple universal truth: Every business is a people business. Our people are our greatest assets at Alight Solutions because People Matter! We strive for Excellence Every Day by collaborating with our clients and colleagues. At Alight, we Think Forward and we Act Now to shape the future of work and life for organizations, people and their families! Our company has 25 years of industry experience and we want you to join us. Be Real with Alight and help us re-imagine how people and organizations thrive. As a Bilingual Customer Care Representative, a typical day to include the following: Handling a high volume of inbound calls from our clients’ employees as well as conduct outbound calls for follow up as required Greeting the employee, answering concerns and questions, educating them and solving complex issues relating to their health care benefits, 401k savings, life benefits, retirement plans, leave of absence, payroll and/or human resource related services Processing transactions such as, but not limited to, health enrollments, tax updates, direct deposit updates, 401k withdrawals or contributions, and retirement elections Utilizing your interpersonal skills and extensive on-the-job training to provide professional, knowledgeable, helpful, courteous, and responsive customer service with appropriate empathy statements as needed Recognizing/acknowledging the need for additional research in order to resolve any issues reported by the customer, and handle this casework throughout shift Accessing customer accounts and product information, by toggling between multiple screens and systems, to provide accurate answers and support within the parameters of Alight Solutions policies and procedures. Website navigation for the employee may be needed as well Creating and updating employee files in database, as authorized Communicating with third parties to assist the caller with updates or inquiries Staying current on Alight’s programs and services through on-going training provided by Alight Solutions and self-study Staying current on client’s programs and provisions through on-going training We Offer You A competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization: A full Benefits Package - starting on your first day of employment – options include: Health, Dental and Vision Insurance, Life Insurance and a 401k plan with a corporate match. People Matter is one of our company’s core values. We are mindful that our actions affect the lives of millions in meaningful ways, through the work we do for our clients, our relationships with each other, and the contributions we make to our local and global communities. Diversity programs to ensure Alight promotes an inclusive, open culture with diversity in thought and style A corporate Wellbeing program (physical, social, emotional and financial wellbeing) that creates an environment and culture where leadership and colleagues are engaged, healthy and high performing. Career Development & Growth: We provide ongoing training, coaching and development. We reward continuous improvement and encourage you to own your own development. Our Customer Care incentive program, DRIVE, allows you to take control of your career and growth. This program provides you with the foundation you need to lead to a path of success. DISCLAIMER: Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units. Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, childbirth or related medical condition, veteran, marital, parental, citizenship, or domestic partner status, or any other status protected by applicable national, federal, state or local law. Alight Solutions is committed to a diverse workforce and is an affirmative action employer.
Part Time
9/17/2018
Southwest Houston
$10.00 / hr
Market Research Interviewers
Creative Consumer Research
PHONE and/or MALL MARKET RESEARCH INTERVIEWERS Absolutely NO SELLING Involved Bilingual English/Spanish is a plus $10/hr + bonuses Part time Day and Evening Hours Great for college and high school students, retirees, homemakers, or anyone looking for extra cash.
Full Time
9/13/2018
Call Center Agents
iQor
You’ve got energy, enthusiasm, drive and determination. We’ve got competitive compensation, great benefits, and a career path that rewards performance with growth and opportunity. Responsibilities Our Agents are responsible for a variety of different calls including: Handling inbound customer service calls Processing inbound sales calls Taking inbound or placing outbound collections calls Answering technical support inquires via incoming calls, chat or email. Demonstrates excellent customer service skills with the ability to take ownership in assisting, researching and resolving customer issues. Performs other duties as assigned.
Full Time
8/26/2018
Houston
Call Center / Medical Collections
Parallon
Are you good with people? Do you enjoy challenges with rewarding outcomes? If the above questions describe you, then we have an opportunity that will provide great earning potential for you. Parallon, Revenue Cycle Point Solutions (formerly The Outsource Group) is looking for individuals who enjoy making money while helping people resolve outstanding medical bills. Our 3rd Party Collectors work directly with patients to help resolve medical accounts by utilizing excellent customer service skills. Our proven call models help Collectors to reach performance goals, achieve acceptable call quality scores and adhere to FDCPA & HIPAA regulations. Essential Job Functions: Perform collections activity based on collection queue/production goals. Follow all required FDCPA regulations and system procedures. Maintain a working knowledge of client policies and procedures. Maintain acceptable call quality as determined by the Management staff. Assist the Unit Manager or Team Lead in working priority reports promptly, effectively, and efficiently. Close out an appropriate number of accounts each month as determined by Management. Be a mentor to new employees and assist in their training and development. Work with insurance companies and completing any necessary correspondence to facilitate account resolution. All other duties as assigned
Full Time
8/23/2018
Houston
Support Center Specialist II
METRO
Responds to telephone calls in a call center environment to provide support to end users on a variety of hardware and software issues. Identifies, researches and resolves varying technical problems of a simple to complex nature. Utilizes an incident management system to document, track and monitor reported problems to ensure a timely resolution. Provides routine on-call support on nights and weekends. Performs duties in a safe, efficient manner and in compliance with all applicable rules and safety procedures. Responds to end-user calls and applies troubleshooting principles and techniques to diagnose and resolve various problems from simple to complex. Troubleshoots desktop computers and peripherals. Documents, tracks and monitors assigned tasks via incident management system. Reports recurring technical problems or related problems, which may indicate a pattern that needs to be investigated. Contributes to the development of procedures, both internal to the call center, and for end-users. Follows up with end-users to ensure problems have been resolved satisfactorily. Assists with development of end-user training materials, and performs fundamental training when required. Assists Support Center Specialist l in resolving routine and non-routine problems as needed. Promotes safety awareness and follows safety procedures in an effort to reduce or eliminate accidents. Performs other duties as assigned.
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License # TACLB043711E J. Dooley, MPL40219 B. McMasters, TECL19006 M. Perryman