Our story starts with a simple universal truth: Every business is a people business. Our people are our greatest assets at Alight Solutions because People Matter! We want you to join our company with 25 years of industry experience. Be Real with Alight and help us re-imagine how people and organizations thrive. We are now hiring ambitious, motivated Customer Care Representatives to work in our team focused premier HR contact centers. In this role, you will be on the front-line of care, ensuring the customer understands his or her health benefits, helping to navigate the annual enrollment process, qualifying a retirement plan withdrawal, or resolving payroll and other HR-related issues.

We Offer You A competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization: A full Benefits Package, starting on your first day of employment Health, Dental, Vision, Life Insurance and more. A 401k plan that includes a corporate match. Three weeks (15 days) of paid vacation and six paid holidays per calendar year. Career Development & Growth:  We provide ongoing training, coaching and development. We reward continuous improvement and encourage you to own your own development.  Take advantage of some of the best training and tools in the world to learn more about multiple areas of Human Resources!
As a Customer Care Representative, a typical day may include the following: Handling a high volume of inbound calls from our clients’ employees to answer questions, provide education, and solve complex HR and financial issues related to their health care benefits, 401k savings and retirement plans, leaves of absence, payroll, etc.  Processing transactions such as health enrollments, tax and direct deposit updates, 401k withdrawals or contributions, and retirement elections.  This may include additional research and ongoing casework. Leveraging your computer navigation skills to toggle between multiple screens and systems to provide answers and support. This may include assisting the caller in navigating the system as well.  Creating and updating files in our database and communicating with third parties to research and assist the customer with updates or inquiries.
 

ARS is a leader in the collection industry with over 20 years in business and continued growth. We are looking to add to our growing Houston office. At ARS, the Call Center Representative will have the opportunity to help people improve their financial standing. You will use creative problem solving and your exceptional customer service skills as you work with customers over the phone who previously have been unable to pay their account and come up with payment solutions.
In return for your hard work and excellent service you will enjoy: $12 an hour plus bonus potential (based on performance) Medical and Dental insurance 401k Plan! Opportunities for growth and development Recognition for individual achievements Progressive employee well-being program Paid Holidays (New Year's Day, Memorial Day, 4th of July, Labor Day, Thanksgiving, Day after Thanksgiving, Christmas) And much more! Requirements for the role: Ability to problem solve, think critically, and create solutions Strong individual drive, competitive nature, and excellent communication skills Proficiency with Windows and moderate typing skills Stable Work History Ability to pass a criminal background check along with a drug screen Must have a high school diploma or GED No prior call center or collections experience is required Ability to work base schedule of Monday-Friday (8:00am-5:00pm), and two evening shifts (10:00am-7:00pm) per week. Duties and Responsibilities: Handle a vast majority of calls directly related to delinquent pre-charged off accounts or post charge off accounts. Determine the reason for delinquency to secure payment while building rapport with the customer. Negotiate for top dollar in a timely manner and meet daily, weekly, and monthly collection standard goals. Educate customers on account terms and alternate payment programs and methods. Update client records with new information, dispositions, and any other relevant notes about the account.  

Empereon Constar proudly provides contact center solutions for leading Fortune 500 companies-- and when you work with us, you also get to represent the clients we serve!
We are looking for entry-level or experienced Outbound Sales Representatives.
What we expect of you: You'll be responsible for calling on existing customers to encourage them to bundle their services; internet, phone, and television. You will use company and client provided materials, sales guidelines and procedures, and your excellent sales skills to enhance the customer experience.
What we proudly offer: Hourly base pay + lucrative commission/bonuses Variety of full-time shifts AM, Mid, and PM, Paid training Fun and friendly company culture! Medical, Dental, Vision, 401k - some extras you'll be pleasantly surprised to hear about, Advancement opportunities - we encourage promoting from within Excellent Referral Program - $100 for every referral hired, and $50 for every month you and the referral continue to work at Empereon – Talk about easy money!!

Hiring full-time call center PHONE REPS in Houston $1000 NEW HIRE BONUS $30K Base Salary with uncapped commission!
First year employees average $48-50kSecond & third year employees average $60-70k
Full Benefits: Competitive compensation package consisting of a guaranteed base salary, commissions and bonuses Rewards for high performing ETS through annual recognition trip as well as other awards. Comprehensive benefits package and generous paid time off (PTO). Ability for top-performing ETS’ to work from their home office Opportunity to personally experience educational travel programs in addition to travel benefits.

Responsible for the collection of delinquent accounts including monitoring accounts, preparing and reviewing reports, and contacting customers by email, phone or letter. Perform a variety of research, calculations, balancing, and other duties pertaining to the review, adjustment and verification of customer bills and customer records. Perform collection duties for delinquent accounts (primarily residential) including calling delinquent customers, reviewing accounts for referral to collection agencies and referring accounts that need to be disconnected for non-payment, if applicable.
RESPONSIBILITIES Monitor past due and bad debt reports. Analyze account information to determine what action should be taken. Provide research on customer accounts to other work groups or customers. Determine appropriate action for returned ACH or declined credit cards. This includes making phone calls, sending emails or letters and providing timely monthly report to management. Contact customer to collect delinquent amounts, making payment arrangements as necessary. Attempt to collect potential write-off revenue through various methods. This will be accomplished by emails, telephone calls, letters, skip tracing, etc. Handle escalated customer telephone calls. Provide resolution to these calls to prevent further escalation. Provide timely monthly resolution statistics to management. Process bankruptcy claims in a timely and efficient manner. Provide timely monthly report to management. Refer applicable accounts to the collection agency at the appropriate time. Provide timely monthly report to management. Assist with projects, committees, and testing of new initiatives/programs/rates, or other special assignments. Perform other functions as assigned.

AMOT is a leading global manufacturer of control, safety and hazardous area solutions for engines, compressors, turbines and other rotating equipment in the oil, gas, marine, powergen and transport industries.
SUMMARY: We are seeking an experienced professional to provide consultation for a short-term assignment (9 months) to assess our current customer service processes, identify areas for improvement, establish consistent processes that ensure a superior customer experience and implement the program across our (5) call centers around the globe. Train the local customer service managers on how to use computer tools and monitoring systems, track CSR performance, and set expectations for their teams.
ESSENTIAL TASKS & DUTIES: Analyze, develop and implement customer service process improvements. Train customer service teams: scripts, intros, messaging, process flows. Improve call routing decision maps and streamline processes. Provide constructive feedback in one-to-one and group settings with the goal of improving the overall customer experience. Work with other departments/team members as necessary on strategic initiatives.

The Customer Service Representative (CSR) position is a performance based, hands-on, customer-focused role that is responsible for completing tasks associated with the center’s daily operation. Job responsibilities are expected to be completed in a manner that complies with all federal and state regulations and adheres to company policies, procedures, and practices. This position is responsible to perform an active role in meeting all performance goals and metrics for the center as defined by management. In order to do so, this position requires attention to detail, excellent customer service skills, and a passion for sales. This position is responsible to develop, assist, and participate in all marketing and collection efforts, both internally and externally.
Customer Service, Sales, & Marketing: Actively assist in meeting the center’s performance metrics as defined by management. Understand, recommend, and sell financial products and services to customers. Build strong relationships with current and prospective customers, in person and over the phone. Manage customer concerns, and actively participate in customer transactions. Deploy marketing efforts in the community to generate sales and customer growth, and complete marketing tracking sheets as required.
Operations, Compliance, & Collections: Assist in managing the P&L to meet all budgeted numbers and in meeting management’s expectations related to center performance. Adhere to the Company’s policies, procedures, Creed, and to all applicable state and federal regulations.
Maintain accurate cash controls and ensure that security procedures are in line with Company and Loss Prevention (LP) Standards. Enter customer and transaction information accurately into the point of sales system, and create and maintain accurate customer files with all required documentation. Perform and document collection calls, field visits, and any other approved collection activities. Complete other duties as assigned.
Team & Leadership: Work closely with and support others in a positive, team environment to enhance the customer experience.

Are you good with people?
Do you enjoy challenges with rewarding outcomes?
If the above questions describe you, then we have an opportunity that will provide great earning potential for you.
Parallon, Revenue Cycle Point Solutions (formerly The Outsource Group) is looking for individuals who enjoy making money while helping people resolve outstanding medical bills. Our 3rd Party Collectors work directly with patients to help resolve medical accounts by utilizing excellent customer service skills. Our proven call models help Collectors to reach performance goals, achieve acceptable call quality scores and adhere to FDCPA & HIPAA regulations.
Essential Job Functions: Perform collections activity based on collection queue/production goals. Follow all required FDCPA regulations and system procedures. Maintain a working knowledge of client policies and procedures. Maintain acceptable call quality as determined by the Management staff. Assist the Unit Manager or Team Lead in working priority reports promptly, effectively, and efficiently. Close out an appropriate number of accounts each month as determined by Management. Be a mentor to new employees and assist in their training and development. Work with insurance companies and completing any necessary correspondence to facilitate account resolution. All other duties as assigned

 Job 19-086IT
Responsibilities: Analyzes, troubleshoots and documents issues with telecommunications, computer, audio/visual, and network hardware and sofwareManages and maintains work orders in ticketing system with high level of documentation/detail Installs computers (Windows and MAC), printers, software and VOIP phones including upgrades/updates as needed or directed by supervisor Assists department in maintaining accurate physical inventory records of computers and related equipment Provides phone-based support and logs 100% of all calls received into ticketing system and maintains records of all caller interactions; achieves 85% first call resolution. Researches and troubleshoots all calls. Any calls that cannot be resolved should have documentation of all tier I troubleshooting steps and immediately escalated to tier IIsupport or person. Shares and documents critical information with peers to aid in the development of other team members skills. Ensures superb customer service in all interactions. Performs other duties as assigned
Benefits: Group Medical and Dental Insurance, Life and Long Term Disability Insurance, Retirement Plan, Flexible Spending Plans, Paid Time Off, Reserve Time Off, Holiday Pay, Museum Membership and Discounts
Send resume and Museum Application
The Museum is an equal opportunity employer dedicated to a policy of nondiscrimination in employment without regard to race, creed, color, age, gender, gender identity, sexual orientation, religion, national origin, genetic information, disability, or protected veteran status.

There are numerous ways to get involved and help us continue to fulfill our mission of saving homeless cats and dogs in our community. If you're interested in making a difference in your community, apply to join our team today.
Ways to help: Accounting Administrative Adoption Events Advertising Arts and Crafts Behavioral Training Boarding Cattery Cleaning and Care Communications Construction and Building Coordination and Management Education Event Management Finance Food Distribution and Donations Food Drives Food Preparation Fostering Cats or Kittens Fostering Dogs or Puppies Fundraising Grant Writing Graphic Design Grooming Human Resources Inventory and Supply Chain Laundry Legal Marketing Medical Coordination Outreach Pet Sitting Pet Walking Photography Political Advocacy Public Relations Rescue Coordination Retail Social Media Training and Program Development Trapping and Transporting Cats Transporting Pets Videography Veterinary Technician Web Development

Responsible for accurate charge entry and timely billing to insurance carriers. In doing so, ensures that all claims billed meet all government mandated procedures for Integrity and Compliance. Provides thorough, courteous and professional assistance to patients, physician offices, insurance companies and other clients on an as needed basis while maintaining strictest confidence. Documents, forwards, and resolves items from internal and external clients. Demonstrates a level of accountability to ensure data and codes are in line with what was submitted from coder. Interpretation of managed care contracts.

The Collections Specialist is responsible for collections of all outstanding accounts receivable dollars from insurance compnanies and all other aspects of collections, resolving customer billing problems and reducing accounts receivable delinquency. This position will report to the Collections Supervisor.
Required Skills Identify and analyze reasons for outstanding accounts, review payment and rejections from EOB / EOR and initiate appropriate action Contact insurance carriers regarding non-payment and/or improper payment of claims Reviewing and appealing unpaid and denied claims Identify patient accounts for collection action when accounts become delinquent or when unable to contact patient or responsible party Track and resolve discrepancies, based on partial payment and contracts Maintains strictest confidentiality; adheres to all HIPAA guidelines/regulations.

Position Objectives: Answers telephone calls made to 9-1-1 emergency and non-emergency phone lines to determine if the call requires Police, Fire, EMS or other agency response. Provides appropriate information or assistance as required by the nature of the call. Utilizes technical software applications for call answering, entering, assigning, and announcing via radio equipment. Utilizes mapping technologies from phone equipment and Computer Aided Dispatch (C.A.D.) to ensure calls are entered timely and accurately. Prioritizes and dispatches appropriate resources for Police, Fire and EMS operations. Refers reports and/or complaints to either agency by trunked radio or telephone. Provides supplemental information to Police, Fire and EMS staff as needed. Documents updates and/or changes in the computer-aided dispatch system as required. After EMD (Emergency Medical Dispatcher) certified, provides pre-arrival medical instructions to citizens on the telephone in life or death situations before paramedics arrive at location; relays patient status as needed and/or relays advice among the caller and responding units per APCO International Emergency Medical Dispatch protocols. Conducts computer searches through local, state, and national databases for possible wanted persons or stolen property, and provides information to the requesting officer. Confirms stolen property or wanted/missing persons, enters data into T.C.I.C./N.C.I.C. as requested and sends and receives teletypes. Compiles and enters data for various daily reports required by the department and records information in computer systems maintained for Police, Fire and EMS staff. Documents problems, changes form for input to data base, and ensures information is updated and equipment is properly working at all times. Assists with training and/or cross-training of other employees. Monitors emergency equipment such as the radio alarms, crime fighting technologies, weather monitors, security cameras, and inter-city Police/Fire radio frequencies. Performs duties required by accreditation process.
JOB DUTIES: Answer busy telephones during emergency situations and receive pertinent information for immediate dissemination to police units in the field Dispatch police and other public safety personnel to emergency and non-emergency calls for service Closely monitor radio traffic in the event additional assistance is required by assigned field personnel Maintain accurate, detailed logs of field personnel’s locations, times and other information for immediate or future use Serve as the department’s emergency communications link to other police agencies during critical situations Receive, assist and direct walk-in complainants at the police department facility Ensure that any telephone messages received through the dispatch office are documented and forwarded to the intended recipient Operate T.C.I.C./N.C.I.C. computer terminals for queries and data entry and deletion, as needed Operate radio equipment to di patch Police, Fire and E.M.S. personnel, as needed Operate video / audio monitoring equipment Maintain detailed documentation on calls for service dispatched or any other information that may be received through the dispatch office Operate Computer Aided Dispatch computer terminals Accept monetary payments in the form of a money order, for municipal fines and issue accurate receipts to violators for such fines Performs other duties as directed by the Chief of Police or his designee

Planned Parenthood Gulf Coast (PPGC) is seeking Bilingual Customer Service Representatives (English/Spanish) to join our Contact Center in the Houston area. In this position, the Customer Service Representative will provide confidential, quality client services including appointment setting, eligibility and fee assessment, reproductive health care and contraceptive information, as well as associated clerical functions.
Eligible employees receive a competitive and comprehensive benefit package including: Competitive Salary! Health Insurance – Medical, Dental, Vision Basic Life & AD&D Coverage (100% Company Paid) 401K Plans – Company Matching Available Paid Vacation, Sick Leave and Holidays! Flexible Spending Accounts Cell Phone Discount Plans Free Notary Service
DUTIES AND RESPONSIBILITIES Answers telephones, schedules and confirms appointments appropriately and accurately, both on the phone and in the appointment system for the Family Planning, Dysplasia and Abortion providing Health Centers. Screens patient’s financial status and confirms fee information. Accurately verifies Medicaid information using TMHP website. Makes accurate entries into data system for medical visits collection of fees and verifies commercial insurance. Provides proactive, timely and direct communication in all areas of Contact Center operations to Supervisor. Provides information to callers regarding all Planned Parenthood services, including clinical research studies. Assists with client recruitment for current clinical trials. Proactively helps to “sell” Planned Parenthood services. Helps to maintain accurate patient records, data systems, patient logs including abnormal follow-up, record transfers and Electronic Medical Records (EMR). Informs and counsels patients about negative or abnormal STI results (excluding HIV) Assists patients with questions intended for physicians/clinicians as needed and accurately records/assigns those questions in EMR. Answers inbound phone calls of 350 plus per week Meet individual call answer goals, scheduling goals and talk time goals. Directs inbound calls to appropriate destinations/departments/personnel Provides accurate information on birth control methods, sexually transmitted diseases, including HIV, pregnancy testing, abortion services and reproductive health care, in response to caller questions. Accurately give information to women over the phone seeking abortion services regarding “A Woman’s Right to Know” and how to access the TDH website for additional information. Appropriately resolves or refers all patient/caller issues, problems or complaints. Adheres to all HIPAA guidelines/regulations and maintains confidentiality of all information at all times

Planned Parenthood Gulf Coast (PPGC) is seeking Bilingual Customer Service Representatives (English/Spanish) to join our Contact Center in the Houston area. In this position, the Customer Service Representative will provide confidential, quality client services including appointment setting, eligibility and fee assessment, reproductive health care and contraceptive information, as well as associated clerical functions.
Eligible employees receive a competitive and comprehensive benefit package including: Competitive Salary! Health Insurance – Medical, Dental, Vision Basic Life & AD&D Coverage (100% Company Paid) 401K Plans – Company Matching Available Paid Vacation, Sick Leave and Holidays! Flexible Spending Accounts Cell Phone Discount Plans Free Notary Service
DUTIES AND RESPONSIBILITIES Answers telephones, schedules and confirms appointments appropriately and accurately, both on the phone and in the appointment system for the Family Planning, Dysplasia and Abortion providing Health Centers. Screens patient’s financial status and confirms fee information. Accurately verifies Medicaid information using TMHP website. Makes accurate entries into data system for medical visits collection of fees and verifies commercial insurance. Provides proactive, timely and direct communication in all areas of Contact Center operations to Supervisor. Provides information to callers regarding all Planned Parenthood services, including clinical research studies. Assists with client recruitment for current clinical trials. Proactively helps to “sell” Planned Parenthood services. Helps to maintain accurate patient records, data systems, patient logs including abnormal follow-up, record transfers and Electronic Medical Records (EMR). Informs and counsels patients about negative or abnormal STI results (excluding HIV) Assists patients with questions intended for physicians/clinicians as needed and accurately records/assigns those questions in EMR. Answers inbound phone calls of 350 plus per week Meet individual call answer goals, scheduling goals and talk time goals. Directs inbound calls to appropriate destinations/departments/personnel Provides accurate information on birth control methods, sexually transmitted diseases, including HIV, pregnancy testing, abortion services and reproductive health care, in response to caller questions. Accurately give information to women over the phone seeking abortion services regarding “A Woman’s Right to Know” and how to access the TDH website for additional information. Appropriately resolves or refers all patient/caller issues, problems or complaints. Adheres to all HIPAA guidelines/regulations and maintains confidentiality of all information at all times

At Memorial Hermann, we’re about creating exceptional experiences for both our patients and our employees. Our goal is to provide opportunities for our diverse employee population that develop and grow careers in a team-oriented environment focused on patient care.
Every employee, at every level, begins their journey at Memorial Hermann learning about the history of the organization and its established culture built on trust and integrity. Our employees drive this culture, and we want you to be a part of it
Job Summary Position is responsible for providing day-to-day technical assistance and support related to operations of computer hardware, software, and network issues with high degree of customer satisfaction, technical knowledge and timeliness either by resolving the issue or by delegating and coordinating efforts of other Information Technology staff in support of 24/7 operations. Provides first response to moderately complex technical support to customers through a variety of support channels, such as but not limited to telephone and email. Records inquiries, repair and service requests, resolves or directs request to appropriate technical area, tracks status and follows up to ensure client satisfaction. Escalates to or consults with senior staff when solution is unclear.
Principle Accountabilities: Provides first and second level technical support to address and resolve issues related to computer hardware, software, and network problems. Provides enhanced troubleshooting and escalates problems as appropriate, following department procedures. Enters and tracks status of issue tickets in ticketing system; updates customers on status of tickets. Gathers sufficient appropriate information from customers to ensure timely resolution of issues; searches for appropriate solutions when possible. Serves as a technical resource on desktop software applications such as but not limited to: Microsoft Word, Excel, PowerPoint, Access, and Visio. Explains the technical complexities of software to users. Supports and coaches users. Documents resolutions to common issues and creates basic flow processes to improve efficiency in issues resolution. Documents, tracks and monitors all calls to ensure timely resolution and updates outgoing phone greeting. Provides assistance to ISD Desktop Field Support on rotating basis as requested. Acts as liaison with other groups within ISD to promote communication and disseminate knowledge to others on the team. Provides training for other Technical Support Specialist on existing and newly implemented systems; reviews and corrects support documentation for new systems to ensure accuracy of information. Promotes individual professional growth and development by meeting requirements for mandatory/continuing education and skills competencies; and supports department-based goals which contribute to the success of the organization. Ensures safe care to patients, staff and visitors; adheres to all Memorial Hermann policies, procedures, and standards within budgetary specifications including time management, supply management, productivity and quality of service. Promotes individual professional growth and development by meeting requirements for mandatory/continuing education and skills competency; supports department-based goals which contribute to the success of the organization; serves as preceptor, mentor and resource to less experienced staff. Other duties as assigned.

The Elite Customer Care Representative - Fashion Specialist (Elite Brand Ambassador) is a passionate customer service professional dedicated exclusively to the Chanel customer care program and is responsible for providing an amazing customer experience for Chanel’s clients (customers) via phone, email, chat, SMS, and social media. The Elite Brand Ambassador assists customers with general customer service assistance and escalated issues across the following line of business: Fashion, Boutiques, Watches and Fine Jewelry. The Elite Brand Ambassador utilizes a variety of resources and information to assist customers in a courteous and professional manner that supports and reinforces Chanel’s brand standards and goal of providing world class customer service.
Essential Responsibilities include the following (but are not limited to): Thorough understanding of and certification in Fashion, Boutiques, Watches and Fine Jewelry Convey energy, excitement, authenticity, and a deep appreciation for the timeless elegance and beauty of Chanel, and proud to represent the brand Utilizes proactive and intuitive techniques to increase customer experience by providing suggestions for products that match interests and needs Ability to retain and convey thorough knowledge and benefits of Chanel’s products Confident and driven to find solutions to customers issues Applies high-quality customer service guidelines while servicing customers Monitor and return voicemail messages Thrive in an environment with high-performance standards Communicate with customers and exhibit genuine empathy Embrace the commitment to customer service and nourishes brand loyalty Ability to accurately document customer interaction details with limited errors Utilize multiple service channels (email, chat, phone, text, etc.) to provide an outstanding customer experience

Customer Service Representative
Responsibilities include but are not limited to the following: Management of warranty claims. Evaluate claims and schedule subcontractors for completion. Conduct follow-up visits with the homeowner, after Orientation, to assure customer satisfaction (i.e. 10 days, 30 days, 60 days, etc.) Conduct Homeowner Orientations, presentation and demonstration of features, explanation of Limited Warranty and maintenance responsibilities. Completion of QA's prior to New Home Orientation Maintains customer satisfaction of 97% or above Hold subcontractors accountable for any substandard work and quality repairs. Actively participate in weekly team meetings, to assure weekly, monthly goals are met. Find out why KB Home is attracting and retaining the best employees! If you are interested and qualified, please apply now. KB Home provides above average compensation packages and earnings potential, full benefits, an outstanding 401K matching program, bonus plans and amazing promotional opportunities. KB Home is an equal opportunity employer committed to hiring a diverse work team. Diversity is important to KB Home!