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Call Center
Full Time
1/8/2019
The Woodlands
Our story starts with a simple universal truth: Every business is a people business. Our people are our greatest assets at Alight Solutions because People Matter! We want you to join our company with 25 years of industry experience. Be Real with Alight and help us re-imagine how people and organizations thrive. We are now hiring ambitious, motivated Customer Care Representatives to work in our team focused premier HR contact centers. In this role, you will be on the front-line of care, ensuring the customer understands his or her health benefits, helping to navigate the annual enrollment process, qualifying a retirement plan withdrawal, or resolving payroll and other HR-related issues.

We Offer You A competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization: A full Benefits Package, starting on your first day of employment Health, Dental, Vision, Life Insurance and more. A 401k plan that includes a corporate match. Three weeks (15 days) of paid vacation and six paid holidays per calendar year. Career Development & Growth:  We provide ongoing training, coaching and development. We reward continuous improvement and encourage you to own your own development.  Take advantage of some of the best training and tools in the world to learn more about multiple areas of Human Resources!
As a Customer Care Representative, a typical day may include the following: Handling a high volume of inbound calls from our clients’ employees to answer questions, provide education, and solve complex HR and financial issues related to their health care benefits, 401k savings and retirement plans, leaves of absence, payroll, etc.  Processing transactions such as health enrollments, tax and direct deposit updates, 401k withdrawals or contributions, and retirement elections.  This may include additional research and ongoing casework. Leveraging your computer navigation skills to toggle between multiple screens and systems to provide answers and support. This may include assisting the caller in navigating the system as well.  Creating and updating files in our database and communicating with third parties to research and assist the customer with updates or inquiries.
By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight’s employment policies. Background checks may include some or all of the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, fingerprint verification, credit check, and/or drug test.  You will be notified during the hiring process which checks are required by the position.
At Alight, we believe that diversity should be visible, valued, and sustained throughout the organization. Alight provides equal treatment and employment opportunities to all employees and applicants for employment without regard to any protected status or other protected characteristic. Alight does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law.  In addition, we take affirmative action to employ and advance in employment qualified minorities, women, disabled persons, disabled veterans and other covered veterans.
Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities, sincerely held religious beliefs, practices and observances, unless doing so would result in an undue hardship. Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter.
Full Time
12/31/2018
Houston
Sutherland is seeking a motivated and passionate person to join us as a Digital Customer Experience Expert. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you! On our team you will enjoy:
A supportive team environment- All efforts are collective, so you are never alone Top-notch paid training- A chance to learn and earn Unlimited advancement opportunities- Your career development is never-ending Rewarding benefits package- Your well-being is top priority Flexible scheduling- We offer part time and full-time schedules that fit your needs
Your new Career will include: The Digital Customer Experience Expert is responsible for providing Technical Support by promptly and accurately responding to customer inquiries/issues via digital channels. Such platforms may be, but are not limited to: Webchat, messaging platforms, Social Networks (Facebook, Twitter), and email.  Digital Customer Experience Experts will, on occasion, interact with customers verbally via outbound phone calls. We are looking for tech savvy people to provide level 1 support for mobile wireless customers. Due to channels of communication, some responses to customers may represent the client publicly.

Responsibilities include: Early identification of trending issues and communication of possible impacts. 

Technical competency around mobile wireless devices and wireless carriers is key in this arena, as the Digital Customer Experience Expert will be the front-line responder and act as a consulting concierge for helping customers find the best possible solution.  These options are dynamic and change based on issue, product, service impacting events, and evolution of our client’s service offering.
The Digital Customer Experience Expert will act as an advocate for the company in social care spaces by using engaging dialogue and answering questions appropriate to the incoming care format in accordance to the brand voice.
Hours of Operation: Monday - Friday   7:00am - 10:00pm Saturday - Sunday   10:00am - 8:00pm
Full Time
12/5/2018
Houston
$11.50 to $12.75 / hr
ARS is a leader in the collection industry with over 20 years in business and continued growth in the organization has allowed us to open a new facility. This facility is located in Houston, Texas.
At ARS the Call Center Representative will have the opportunity to help people improve their financial standing. You will use creative problem solving and your exceptional customer service skills as you work with customers over the phone who previously have been unable to pay their account and come up with payment solutions.
Duties & Responsibilities: Handle a vast majority of inbound and outbound calls directly related to delinquent pre-charged off accounts or post charge off accounts. Determine the reason for delinquency to secure payment while building rapport with the customer. Negotiate for top dollar in a timely manner and meet daily, weekly and monthly collection standard goals. Educate customers on account terms and alternate payment programs and methods. Update client record with new information, dispositions and any other relevant notes about the account
We are not only here to help our customers, we are a great employer too! In return for your hard work and excellent service you will enjoy:
$11.50 to $12.75 an hour plus bonus potential (based on performance) Medical and Dental insurance 401k Plan! Recognition for individual achievements Progressive employee well-being program
Paid Holidays New Year’s Day Memorial Day 4th of July Labor Day Thanksgiving Day The day after Thanksgiving Christmas
And much more!

If you have what it takes to join the ARS team, compete with the best… and earn the best rewards, APPLY TODAY!
Deadline to apply is December 27th the start date is January 9th, 2019
Full Time
12/27/2018
Houston
Job Summary – The Customer Advisor is responsible for working with customers to address inquiries and concerns related to patient accounts. (This position would handle patient calls and other responsibilities as assigned).   Supervisor – Customer Service Manager   Duties (included but not limited to): Talk with customers by phone or in person to obtain information needed to resolve inquiries. Confer with other staff members to obtain additional information and clarification needed to resolve customer concerns Reconcile accounts according to insurance contracts and submit/ process correct contractual Review accounts for appeal requests and forward appropriately Review accounts for duplicate or charge errors, forwarding to audit if necessary Correct or add insurance information and request rebill Encourage payment from patient through credit card, check or payment arrangement Answer all inquiries from customers promptly (generally the same day received) Assist patient account inquiries by courteously supplying accurate and timely information, including bills if requested Follow all guidelines and policies for SSC employees, both general policies and those specific to customer service activities Maintain a courteous and professional attitude with customers and coworkers Identify problem accounts and escalate as appropriate Analyze, process and index correspondence via CWF (if applicable). Maintain compliance with pool completion requirements (if applicable) Maintain required productivity and QA standards Document in the patient account record to identify actions taken on the account Work with patients and guarantors resolve payer requests and discrepancies to promptly resolve pending claims. Practice and adhere to the “Code of Conduct” philosophy and “Mission and Value Statement” and all policies and procedures related to the Collections department. Other duties as assigned   KNOWLEDGE, SKILLS & ABILITIES Communication - communicates clearly and concisely, verbally and in writing. This includes utilizing proper punctuation, correct spelling and the ability to transcribe accurately. Customer orientation - establishes and maintains long-term customer relationships, building trust and respect by consistently meeting and exceeding expectations Interpersonal skills - able to work effectively with other employees, patients and external parties PC skills - demonstrates proficiency in Microsoft Office applications and others as required Policies & Procedures - demonstrates knowledge and understanding of organizational policies, procedures and systems Basic skills - able to perform basic mathematical calculations, balance and reconcile figures, punctuate properly, spell correctly and transcribe accurately
Full Time
12/27/2018
The Woodlands
Venator, previously known as Huntsman Pigments & Additives is currently recruiting for a Customer Service Representative to join its growing team.
To provide a highly efficient, service orientated order fulfillment process for both internal and external sales, including order acceptance; transportation booking/scheduling; shipment documentation provision and invoice processing, in line with customer requirements.  

Job responsibilities include: All duties are to be carried out at all times in compliance with all Venator Corporate EHS, SOX and business conduct policies and guidelines Support the delivery of defined, high quality transactional and business service associated with the Order Fulfillment process, to agreed performance and cost targets, on behalf of all relevant businesses & sites in an environment that encourages continuous improvement to the underlying global processes and outcomes Proactively respond to customer queries e.g. order status, order amendments, thereby ensuring a high level of customer service Monitor customer account and/or order book status on a regular basis, resolving problems with potential customer impact e.g. credit blocks, delivery issues Refer availability/forecast issues to the Order Fulfillment Team for resolution with relevant parties Control customer based Vendor Managed Inventory / Consignment / Silo stocks as appropriate for assigned territories Control the settlement process for rebates and commissions associated with the allocate customer base
The successful applicant will be offered an attractive salary and benefits package and continuous personal development within a global leading organization.

Full Time
12/27/2018
Houston
$15.25 / hr
The Web Advisor is first and foremost a customer advocate. Your primary responsibility is to provide telephone and email support to customers who have technical questions regarding their website and or email functions.  The Web Advisor will troubleshoot issues and provide timely resolutions directly to the customer. Solutions often entail providing product insights and making recommendations based on business needs.
What you will do: Consult, recommend and enable the right online product and service strategies to help customers with their business or personal needs Customer Care duties include resolving billing discrepancies, account complaints and helping customers troubleshoot and resolve their concerns and answer their questions Maintain knowledgeable and efficient response, control and handling of telephone calls Meet or exceed expectations through a metrics-driven performance standard.
What we offer: Competitive pay, $15.25/hourly + annual review opportunities Medical, dental and vision plans. Eligible within first 30 days! New hire non-exempt employees will accrue PTO per pay period, up to a max of 4 weeks annually +2 personal days Excellent 401(k) matching program Team building/company activities and monthly recognition opportunities in a fun, high-energy environment Gaming Room, On-site gym and MORE!
About Us Endurance International Group (NASDAQ: EIGI) helps millions of small businesses realize their dreams. We equip small businesses worldwide with products and technology to power their online web presence, email marketing, mobile business solutions, and more. Endurance’s best in class family of brands includes Constant Contact, Bluehost, HostGator, iPage, Domain.com, BigRock, and SiteBuilder, among others. Headquartered in Burlington, Massachusetts, Endurance employs more than 3,800 people across the United States, Brazil, India, and the United Kingdom.
Full Time
12/27/2018
Houston
 Job 19-086IT
Responsibilities: Analyzes, troubleshoots and documents issues with telecommunications, computer, audio/visual, and network hardware and sofwareManages and maintains work orders in ticketing system with high level of documentation/detail Installs computers (Windows and MAC), printers, software and VOIP phones including upgrades/updates as needed or directed by supervisor Assists department in maintaining accurate physical inventory records of computers and related equipment Provides phone-based support and logs 100% of all calls received into ticketing system and maintains records of all caller interactions; achieves 85% first call resolution. Researches and troubleshoots all calls. Any calls that cannot be resolved should have documentation of all tier I troubleshooting steps and immediately escalated to tier IIsupport or person. Shares and documents critical information with peers to aid in the development of other team members skills. Ensures superb customer service in all interactions. Performs other duties as assigned
Benefits: Group Medical and Dental Insurance, Life and Long Term Disability Insurance, Retirement Plan, Flexible Spending Plans, Paid Time Off, Reserve Time Off, Holiday Pay, Museum Membership and Discounts
Send resume and Museum Application
The Museum is an equal opportunity employer dedicated to a policy of nondiscrimination in employment without regard to race, creed, color, age, gender, gender identity, sexual orientation, religion, national origin, genetic information, disability, or protected veteran status.
Full Time
12/18/2018
Houston
A WORLD LEADER IN TESTING, INSPECTION & CERTIFICATION SERVICES Bureau Veritas offers dynamic, exciting employment opportunities with an attractive salary/benefit package and an opportunity to play a vital role with a global organization. If you would enjoy working in a dynamic environment and are looking for an opportunity to become part of a stellar team of professionals, we invite you to apply online today.
Bureau Veritas is an Equal Opportunity Employer, and as such we recruit, hire, train, and promote persons in all job classifications without regard to race, color, religion, sex, national origin, disability, age, marital status, citizen status, sexual orientation, genetics, status as a protected veteran, or any other non-job-related characteristics.
This position is responsible to ensure equal opportunity in employment in that all persons are treated equally and on the basis of merit, in decisions regarding selection, placement, promotions, training, work assignments, transfers and other personnel actions.
SUMMARY: The Collections Specialist is responsible for collecting accounts receivable for Bureau Veritas North America.  The collection process consists of making phone calls, sending emails and faxes to customers, and working with personnel in various departments within the company.
KEY RESPONSIBILITIES: The duties of a Collections Specialist include making collection calls and sending correspondence in a fast paced goal oriented collections department Providing customer service while addressing collection issues, facilitating customer refunds, and account adjustments, resolving client discrepancies and short payments Responsible for monitoring and managing all accounts in assigned portfolio Accountable for reducing delinquency of accounts in assigned portfolio Must work all accounts as described in collection calendar or Get Paid collection strategy Enlist the efforts of Operations and Senior Management when necessary Establish and maintain effective and cooperative working relationships with all internal and external customers Perform other assigned tasks and duties necessary to support the collection department goals and initiatives Performance is measured by direct impact on cash flow, DSO, and CIDS, as well as being a good employee (no documented disciplinary issues)  ESSENTIAL DUTIES & RESPONSIBILITIES: Weekly and monthly reporting to direct supervisor High volume phone calls to delinquent customers in assigned portfolio Reconcile customer disputes as they pertain to payment of outstanding balances that are due Provide excellent, friendly customer service to all internal and external customers Participate in weekly team meetings Meet defined department goals and activity metrics
Full Time
12/14/2018
Houston
Responsible for the collection of delinquent accounts including monitoring accounts, preparing and reviewing reports, and contacting customers by email, phone or letter. Perform a variety of research, calculations, balancing, and other duties pertaining to the review, adjustment and verification of customer bills and customer records. Perform collection duties for delinquent accounts (primarily residential) including calling delinquent customers, reviewing accounts for referral to collection agencies and referring accounts that need to be disconnected for non-payment, if applicable.
RESPONSIBILITIES Monitor past due and bad debt reports. Analyze account information to determine what action should be taken. Provide research on customer accounts to other work groups or customers. Determine appropriate action for returned ACH or declined credit cards. This includes making phone calls, sending emails or letters and providing timely monthly report to management. Contact customer to collect delinquent amounts, making payment arrangements as necessary. Attempt to collect potential write-off revenue through various methods. This will be accomplished by emails, telephone calls, letters, skip tracing, etc. Handle escalated customer telephone calls. Provide resolution to these calls to prevent further escalation. Provide timely monthly resolution statistics to management. Process bankruptcy claims in a timely and efficient manner. Provide timely monthly report to management. Refer applicable accounts to the collection agency at the appropriate time. Provide timely monthly report to management. Assist with projects, committees, and testing of new initiatives/programs/rates, or other special assignments. Perform other functions as assigned.
Full Time
12/14/2018
Houston
The Customer Service Representative (CSR) position is a performance based, hands-on, customer-focused role that is responsible for completing tasks associated with the center’s daily operation. Job responsibilities are expected to be completed in a manner that complies with all federal and state regulations and adheres to company policies, procedures, and practices. This position is responsible to perform an active role in meeting all performance goals and metrics for the center as defined by management. In order to do so, this position requires attention to detail, excellent customer service skills, and a passion for sales. This position is responsible to develop, assist, and participate in all marketing and collection efforts, both internally and externally.
Customer Service, Sales, & Marketing: Actively assist in meeting the center’s performance metrics as defined by management. Understand, recommend, and sell financial products and services to customers. Build strong relationships with current and prospective customers, in person and over the phone. Manage customer concerns, and actively participate in customer transactions. Deploy marketing efforts in the community to generate sales and customer growth, and complete marketing tracking sheets as required.
Operations, Compliance, & Collections: Assist in managing the P&L to meet all budgeted numbers and in meeting management’s expectations related to center performance. Adhere to the Company’s policies, procedures, Creed, and to all applicable state and federal regulations.
Maintain accurate cash controls and ensure that security procedures are in line with Company and Loss Prevention (LP) Standards. Enter customer and transaction information accurately into the point of sales system, and create and maintain accurate customer files with all required documentation. Perform and document collection calls, field visits, and any other approved collection activities. Complete other duties as assigned.
Team & Leadership: Work closely with and support others in a positive, team environment to enhance the customer experience.
Part Time
12/14/2018
Humble
Position Objectives: Answers telephone calls made to 9-1-1 emergency and non-emergency phone lines to determine if the call requires Police, Fire, EMS or other agency response. Provides appropriate information or assistance as required by the nature of the call. Utilizes technical software applications for call answering, entering, assigning, and announcing via radio equipment. Utilizes mapping technologies from phone equipment and Computer Aided Dispatch (C.A.D.) to ensure calls are entered timely and accurately. Prioritizes and dispatches appropriate resources for Police, Fire and EMS operations. Refers reports and/or complaints to either agency by trunked radio or telephone. Provides supplemental information to Police, Fire and EMS staff as needed. Documents updates and/or changes in the computer-aided dispatch system as required. After EMD (Emergency Medical Dispatcher) certified, provides pre-arrival medical instructions to citizens on the telephone in life or death situations before paramedics arrive at location; relays patient status as needed and/or relays advice among the caller and responding units per APCO International Emergency Medical Dispatch protocols. Conducts computer searches through local, state, and national databases for possible wanted persons or stolen property, and provides information to the requesting officer. Confirms stolen property or wanted/missing persons, enters data into T.C.I.C./N.C.I.C. as requested and sends and receives teletypes. Compiles and enters data for various daily reports required by the department and records information in computer systems maintained for Police, Fire and EMS staff. Documents problems, changes form for input to data base, and ensures information is updated and equipment is properly working at all times. Assists with training and/or cross-training of other employees. Monitors emergency equipment such as the radio alarms, crime fighting technologies, weather monitors, security cameras, and inter-city Police/Fire radio frequencies. Performs duties required by accreditation process.
JOB DUTIES: Answer busy telephones during emergency situations and receive pertinent information for immediate dissemination to police units in the field Dispatch police and other public safety personnel to emergency and non-emergency calls for service Closely monitor radio traffic in the event additional assistance is required by assigned field personnel Maintain accurate, detailed logs of field personnel’s locations, times and other information for immediate or future use Serve as the department’s emergency communications link to other police agencies during critical situations Receive, assist and direct walk-in complainants at the police department facility Ensure that any telephone messages received through the dispatch office are documented and forwarded to the intended recipient Operate T.C.I.C./N.C.I.C. computer terminals for queries and data entry and deletion, as needed Operate radio equipment to di patch Police, Fire and E.M.S. personnel, as needed Operate video / audio monitoring equipment Maintain detailed documentation on calls for service dispatched or any other information that may be received through the dispatch office Operate Computer Aided Dispatch computer terminals Accept monetary payments in the form of a money order, for municipal fines and issue accurate receipts to violators for such fines Performs other duties as directed by the Chief of Police or his designee
Full Time
11/23/2018
Houston
Planned Parenthood Gulf Coast (PPGC) is seeking Bilingual Customer Service Representatives (English/Spanish) to join our Contact Center in the Houston area. In this position, the Customer Service Representative will provide confidential, quality client services including appointment setting, eligibility and fee assessment, reproductive health care and contraceptive information, as well as associated clerical functions.
Eligible employees receive a competitive and comprehensive benefit package including: Competitive Salary! Health Insurance – Medical, Dental, Vision Basic Life & AD&D Coverage (100% Company Paid) 401K Plans – Company Matching Available Paid Vacation, Sick Leave and Holidays! Flexible Spending Accounts Cell Phone Discount Plans Free Notary Service
DUTIES AND RESPONSIBILITIES Answers telephones, schedules and confirms appointments appropriately and accurately, both on the phone and in the appointment system for the Family Planning, Dysplasia and Abortion providing Health Centers. Screens patient’s financial status and confirms fee information. Accurately verifies Medicaid information using TMHP website. Makes accurate entries into data system for medical visits collection of fees and verifies commercial insurance. Provides proactive, timely and direct communication in all areas of Contact Center operations to Supervisor. Provides information to callers regarding all Planned Parenthood services, including clinical research studies. Assists with client recruitment for current clinical trials. Proactively helps to “sell” Planned Parenthood services. Helps to maintain accurate patient records, data systems, patient logs including abnormal follow-up, record transfers and Electronic Medical Records (EMR). Informs and counsels patients about negative or abnormal STI results (excluding HIV) Assists patients with questions intended for physicians/clinicians as needed and accurately records/assigns those questions in EMR. Answers inbound phone calls of 350 plus per week Meet individual call answer goals, scheduling goals and talk time goals. Directs inbound calls to appropriate destinations/departments/personnel Provides accurate information on birth control methods, sexually transmitted diseases, including HIV, pregnancy testing, abortion services and reproductive health care, in response to caller questions. Accurately give information to women over the phone seeking abortion services regarding “A Woman’s Right to Know” and how to access the TDH website for additional information. Appropriately resolves or refers all patient/caller issues, problems or complaints. Adheres to all HIPAA guidelines/regulations and maintains confidentiality of all information at all times
Full Time
11/23/2018
Houston
Planned Parenthood Gulf Coast (PPGC) is seeking Bilingual Customer Service Representatives (English/Spanish) to join our Contact Center in the Houston area. In this position, the Customer Service Representative will provide confidential, quality client services including appointment setting, eligibility and fee assessment, reproductive health care and contraceptive information, as well as associated clerical functions.
Eligible employees receive a competitive and comprehensive benefit package including: Competitive Salary! Health Insurance – Medical, Dental, Vision Basic Life & AD&D Coverage (100% Company Paid) 401K Plans – Company Matching Available Paid Vacation, Sick Leave and Holidays! Flexible Spending Accounts Cell Phone Discount Plans Free Notary Service
DUTIES AND RESPONSIBILITIES Answers telephones, schedules and confirms appointments appropriately and accurately, both on the phone and in the appointment system for the Family Planning, Dysplasia and Abortion providing Health Centers. Screens patient’s financial status and confirms fee information. Accurately verifies Medicaid information using TMHP website. Makes accurate entries into data system for medical visits collection of fees and verifies commercial insurance. Provides proactive, timely and direct communication in all areas of Contact Center operations to Supervisor. Provides information to callers regarding all Planned Parenthood services, including clinical research studies. Assists with client recruitment for current clinical trials. Proactively helps to “sell” Planned Parenthood services. Helps to maintain accurate patient records, data systems, patient logs including abnormal follow-up, record transfers and Electronic Medical Records (EMR). Informs and counsels patients about negative or abnormal STI results (excluding HIV) Assists patients with questions intended for physicians/clinicians as needed and accurately records/assigns those questions in EMR. Answers inbound phone calls of 350 plus per week Meet individual call answer goals, scheduling goals and talk time goals. Directs inbound calls to appropriate destinations/departments/personnel Provides accurate information on birth control methods, sexually transmitted diseases, including HIV, pregnancy testing, abortion services and reproductive health care, in response to caller questions. Accurately give information to women over the phone seeking abortion services regarding “A Woman’s Right to Know” and how to access the TDH website for additional information. Appropriately resolves or refers all patient/caller issues, problems or complaints. Adheres to all HIPAA guidelines/regulations and maintains confidentiality of all information at all times
Full Time
11/22/2018
At Memorial Hermann, we’re about creating exceptional experiences for both our patients and our employees. Our goal is to provide opportunities for our diverse employee population that develop and grow careers in a team-oriented environment focused on patient care.
Every employee, at every level, begins their journey at Memorial Hermann learning about the history of the organization and its established culture built on trust and integrity. Our employees drive this culture, and we want you to be a part of it
Job Summary Position is responsible for providing day-to-day technical assistance and support related to operations of computer hardware, software, and network issues with high degree of customer satisfaction, technical knowledge and timeliness either by resolving the issue or by delegating and coordinating efforts of other Information Technology staff in support of 24/7 operations. Provides first response to moderately complex technical support to customers through a variety of support channels, such as but not limited to telephone and email. Records inquiries, repair and service requests, resolves or directs request to appropriate technical area, tracks status and follows up to ensure client satisfaction. Escalates to or consults with senior staff when solution is unclear.
Principle Accountabilities: Provides first and second level technical support to address and resolve issues related to computer hardware, software, and network problems. Provides enhanced troubleshooting and escalates problems as appropriate, following department procedures. Enters and tracks status of issue tickets in ticketing system; updates customers on status of tickets. Gathers sufficient appropriate information from customers to ensure timely resolution of issues; searches for appropriate solutions when possible. Serves as a technical resource on desktop software applications such as but not limited to: Microsoft Word, Excel, PowerPoint, Access, and Visio. Explains the technical complexities of software to users. Supports and coaches users. Documents resolutions to common issues and creates basic flow processes to improve efficiency in issues resolution. Documents, tracks and monitors all calls to ensure timely resolution and updates outgoing phone greeting. Provides assistance to ISD Desktop Field Support on rotating basis as requested. Acts as liaison with other groups within ISD to promote communication and disseminate knowledge to others on the team. Provides training for other Technical Support Specialist on existing and newly implemented systems; reviews and corrects support documentation for new systems to ensure accuracy of information. Promotes individual professional growth and development by meeting requirements for mandatory/continuing education and skills competencies; and supports department-based goals which contribute to the success of the organization. Ensures safe care to patients, staff and visitors; adheres to all Memorial Hermann policies, procedures, and standards within budgetary specifications including time management, supply management, productivity and quality of service. Promotes individual professional growth and development by meeting requirements for mandatory/continuing education and skills competency; supports department-based goals which contribute to the success of the organization; serves as preceptor, mentor and resource to less experienced staff. Other duties as assigned.