Customer Care Representative
Elevate your role, extend your impact. Alight reimagines how people and organizations thrive. Join the Alight team this Fall in The Woodlands ,TX as a Customer Care Representative, Supporting Benefits & HR Services.
Customer Care Representative, Supporting Benefits & HR Services
Our story starts with a simple universal truth: Every business is a people business. Our people are our greatest assets at Alight Solutions because People Matter! We strive for Excellence Every Day by collaborating with our clients and colleagues. At Alight, we Think Forward and we Act Now to shape the future of work and life for organizations, people and their families! Our company has 25 years of industry experience and we want you to join us. Be Real with Alight and help us re-imagine how people and organizations thrive.
As a Customer Care Representative, a typical day to include the following:
Handling a high volume of inbound calls from our clients’ employees as well as conduct outbound calls for follow up as required
Greeting the employee, answering concerns and questions, educating them and solving complex issues relating to their health care benefits, 401k savings, life benefits, retirement plans, leave of absence, payroll and/or human resource related services
Processing transactions such as, but not limited to, health enrollments, tax updates, direct deposit updates, 401k withdrawals or contributions, and retirement elections
Utilizing your interpersonal skills and extensive on-the-job training to provide professional, knowledgeable, helpful, courteous, and responsive customer service with appropriate empathy statements as needed
Recognizing/acknowledging the need for additional research in order to resolve any issues reported by the customer, and handle this casework throughout shift
Accessing customer accounts and product information, by toggling between multiple screens and systems, to provide accurate answers and support within the parameters of Alight Solutions policies and procedures. Website navigation for the employee may be needed as well
Creating and updating employee files in database, as authorized
Communicating with third parties to assist the caller with updates or inquiries
Staying current on Alight’s programs and services through on-going training provided by Alight Solutions and self-study
Staying current on client’s programs and provisions through on-going training
We Offer You
A competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization:
A full Benefits Package - starting on your first day of employment – options include: Health, Dental and Vision Insurance, Life Insurance and a 401k plan with a corporate match.
People Matter is one of our company’s core values. We are mindful that our actions affect the lives of millions in meaningful ways, through the work we do for our clients, our relationships with each other, and the contributions we make to our local and global communities.
Diversity programs to ensure Alight promotes an inclusive, open culture with diversity in thought and style
A corporate Wellbeing program (physical, social, emotional and financial wellbeing) that creates an environment and culture where leadership and colleagues are engaged, healthy and high performing.
Career Development & Growth: We provide ongoing training, coaching and development. We reward continuous improvement and encourage you to own your own development. Our Customer Care incentive program, DRIVE, allows you to take control of your career and growth. This program provides you with the foundation you need to lead to a path of success.
Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.
Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, childbirth or related medical condition, veteran, marital, parental, citizenship, or domestic partner status, or any other status protected by applicable national, federal, state or local law. Alight Solutions is committed to a diverse workforce and is an affirmative action employer.