Entrust Energy is a retail energy company delivering electricity and natural gas to homes and businesses in deregulated markets throughout the United States. We believe “different” is a good thing and we differentiate ourselves by consistently providing first-class, quality customer service and competitive and engaging products. Put simply, we are people serving people, providing personalized service with the upmost respect that our customers deserve. Job Summary – Collections Team Manager This role will design, implement and manage a best-in-class Credit and Collections function. the incumbent develops the infrastructure (people, processes, systems and controls) necessary to manage Entrust Energy’s portfolio of credit lines and receivables in a fast paced, changing environment. The position requires a deep understanding of credit management, revenue cycle administration, pricing, systems and revenue recognition. The incumbent must possess a thorough understanding of enterprise wide systems such as SAP and the ability to effectively implement and use such systems in the revenue cycle process efficiently and well controlled. Responsibilities • Independent problem solving skills and strategic agility • Manage and maintain the corporate credit policy • Manage processes and recovery performance of collection agencies and legal filings associate with balances due. • Establishes department productivity standards and measures collection activities, work flows, and procedures to ensure maximum efficiency and quality • Ensure Compliance with all regulatory guidelines & laws affecting collection practices • Assign and delegate collections assignments daily for the Collections team • Establish guidelines and procedures to increase department efficiency and quality and effectiveness. • Diffuse sensitive customer situations as required • Prepare accurate weekly, monthly and quarterly reporting to senior management • Complete staff reviews on a quarterly basis. • Continually improve the efficiency of processes and systems and respond to changing business conditions. • Achieve DSO goals. • Identification, reporting and monitoring of key performance metrics • Make decisions in a timely manner, balancing a need for action with a need for analysis Other Information We offer a comprehensive compensation and benefits package including health and dental insurance, a 401(k) savings plan, and paid personal time off. This position is an Exempt role that offers a competitive base salary, and one of the best in the industry commission packages.
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