Concierge Attendants
Balmoral Crystal Clear Lagoon
These positions are one of the most important to the operations of the amenity. Not only are these team members responsible for superior service to all residents, guests, customers and clients; but they are essentially the first responders to situations that involve health, safety, emergency response and overall satisfaction to all.
The work requires thorough knowledge of the policies, procedures, rules, regulations, emergency plans, communication systems, confidentiality, training methods, programming, fee structures, scheduling and especially safety.
This position is responsible for all matters that have been planned, implemented, operated, managed and evaluated with the designated property as it relates to all interactions with people, asset protection and services.
There are primary foundations of the attendant’s primary focus: safety of all persons and assets on property is always #1, human and mechanical capital and services along with satisfaction of all phases, facets, spectrums and scope on behalf of the ownership, management company, team, clients, vendors, customers and specific legalities.
The employee functions as a professional ambassador that assists with all events, programming and operations in a complex, diverse and evolving work area under the direction of the Events Specialist. This position will receive, offer, plan, execute, document, and operate functions and sites as it exists or may hereafter be expanded.
This position requires acute attention to details, senses of urgency, extreme empathy, human relation skills, conflict resolution abilities, excellent judgement, superior service and safety standards; and a desire to set new standards by which others judge themselves.
The position will assist in the coordination and administration of departmental programs, policies, procedures, rules, regulations, coaching, mentoring, recreation area logistics, event staff, private/public access sites, and amenity-based offerings.
NOTE: The job duties listed are typical examples of the work performed by positions in this job classification. Not all duties assigned to every position are included, nor is it expected that all positions will be assigned every duty. There will many instances where the team member is expected to perform other duties not included in any descriptions, duties or responsibilities and it should be understood by such that those instances are still included.
NATURE OF WORK
In most cases, these positions are seasonal and part time. This position does require weekend and holiday work days due to the nature of the business. In most cases, the primary basis for these positions are to handle onboarding of residents, collect fees and monitor accurate records of purchases, daily fees received, program attendance, daily attendance, general cleaning, customer assistance, documentation and record keeping. It is exceptionally important that attendants are polite, well spoken, empathetic and kind.
Essential Functions
Directly responsible to General Manager and Supervisor.
Maintain accurate records of purchases, fees received, program attendance, and daily attendance. Complete accurate transactions.
Ensure all residents and/or guests have an accurate and up to date access needs. Be friendly and polite always. Report all unsafe conditions to supervisor/manager.
Ensure there are enough supplies and inform manager when supplies are running low. Be aware of all rules and regulations for the facility and enforce those rules before allowing entry into the facility.
Be aware of all rates and hours for the facility.
Complete all assigned opening, closing and cleaning duties
Maintain a neat and well-groomed appearance while on duty and remain in uniform attire while on duty.
Be very familiar with established Emergency Action Plan and perform appropriate skills and procedures under this plan.
Accurately clock in and out.
Report on time for all scheduled shifts.
Maintain accurate records of daily sales.
Assure accurate transactions of money using the cash register and making change.
Keep areas clean and sanitary always.
Practice and follow all policies and procedures as stated in the staff manual and directed by managers/supervisors. Practice and follow all policies and procedures as stated in the staff manual and directed by managers/supervisors.
Psychological Considerations
Ambassadors should be able to maintain a positive working relationship with other employees. Employee must demonstrate leadership qualities to perform required work. Employee must demonstrate skills in dealing with patrons, parents or guardians in a wide variety of situations, some stressful and emotional. Employee must be able to function in a sometimes fast and ambiguous environment.
Physical Demands
Sitting
Occasionally Walking
Lifting (30 to 40 lbs.)
Balancing
Occasionally Stooping
Occasionally Kneeling
Occasionally Crouching
Ability to swim and tread water for 5 minutes
Must be able to swim and tread water for 2 minutes
Environmental Considerations
May be required to lift and/or move up to 50 pounds when performing tasks.
Employee general work area is outdoors in various temperatures including excessive heat and precipitation.
Employee may be exposed to a variety of communicable diseases to include exposure to potential of blood borne pathogens in many settings and areas.
Cognitive Considerations
Must have the ability to follow directions and communicate in English verbally and writing. Employee must be able to read and understand materials printed in English.
Must demonstrate superior customer service skills with the ability to problem solve.
Ability to make judgments with respect to confidentiality of information and problem solving. Employee must use good safety awareness and judgment in all aspects of the position.