Under the team leadership of the Store Manager, will assist in the day-to-day store operations to ensure the efficient and cost effective operation and stewardship of the Goodwill store to maximize profitability and increase training opportunities.
Essential Duties and Responsibilities:
Ensure 100% customer and donor delight.
Ensure the proper handling and processing of incoming donation flow in and out of the store in accordance with Goodwill policies and procedures.
Assist in the scheduling and productive use of labor force.
Assist Store Manager or Assistant Manager in the day-to-day operations of the store.
Train, develop, and supervise team members.
Assist in maintenance and ordering of supplies.
Ensure store security according to agency policies and procedures.
Assist the Store Manager or Assistant Manager in complying with Goodwill image and safety practices and procedures.
Assist in the proper rotation of apparel and hard goods in a timely manner and in accordance with Goodwill’s policies and procedures.
Keep abreast of merchandise knowledge, industry trends and competitive pricing.
Ensure statistical counts (i.e. donor counts, apparel hung, etc.) are completed in an accurate and timely manner. Complete register pulls, readings, cash reports, daily activity reports, transmittal of reports and daily deposits in accordance with Goodwill’s policies and procedures.
Responsible for performing assigned duties and management responsibilities within the framework of our Guiding Principles:
We are committed to providing world-class customer service to all of our customers
We are committed to a clean, neat, and organized store. The image of the store reflects Goodwill and the team
Donors should be greeted in 10 seconds
We are committed to a full store with full inventory
Every time we touch a donation, something good should happen to it
All donations should be processed within 24 hours
If you have a pile, you have a problem
Hard goods should be priority processed
Material handling equipment is for moving donations, not storage
Don’t fall in love with your donations… rotation is critical to success
Donor Value should increase
Profits should increase
Must perform necessary janitorial work.
Ability to multi-task, make quick decisions and work in a team oriented, fast paced environment.
Must have punctual and dependable attendance.
Free from alcohol and drugs.
Assist with the security and safety of company employees and property.
Successful complete job specific checklist within 90 days of employment.
May be asked to participate in activities outside of Goodwill.
Attend in-service and related training as assigned by Store Manager.
Other duties as assigned by Store Manager or Assistant Manager.