Restaurant / Foodservice
Friendswood, Galleria, and Katy
POSITION SNAPSHOT: Midway Techs are responsible for the repair and maintenance of our building including games, simulators, and technical equipment. They also assist our Guests and maintain ideal player conditions in the midway at all times.
NITTY GRITTY DETAILS: Deliver an unparalleled Guest experience through the best combination of food, drinks and games in an ideal environment for celebrating all out fun. Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance and takes prompt corrective action where necessary or suggests alternative courses of action. Provides timely and accurate service while managing wait times and communicating information as needed to Guests, Team Members, and Managers. Greets Guests with a positive attitude and enthusiasm while performing multiple job functions. Smiles and greets Guests upon entering Midway. Assists Guests by repairing and maintaining amusements equipment in a timely manner. Loads and refills tickets in redemption games paying special attention to securing all ticket storage areas. Assists the Guest with all requests and answers questions as needed and makes recommendations. Bids farewell to Guests leaving. Ensures everything was satisfactory and invites Guests to return. Notifies Manager of any Guest that is perceived to be unhappy. Responsible for stocking, displaying, and securing merchandise in all storage areas. Conducts merchandise inventory during and after shift, if applicable. Checks for restocking of necessary supplies. Brings all areas up to standard. Discusses problem areas with Manager. Reviews the cleanliness and organization of the Midway games. Ensures all games are clean and unobstructed. Properly positions and set up displays to increase Guest traffic and promote sales. Assists in daily maintenance and organization of tech room and storage areas. Efficiently and safely performs daily, weekly, monthly and quarterly game maintenance as directed by management. Assists with general store maintenance as directed by management. Assists other Team Members as needed. Maintains a favorable working relationship with all other company Team Members to foster and promote a cooperative and harmonious working climate that will be conducive to maximum Team Member morale, productivity and efficiency/effectiveness. Must be friendly and able to smile a lot while working days, nights and/or weekends as required. Technical and/or electrical skills preferred, but not required. Must demonstrate ability to clearly communicate with Guests and other Team Members.

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Full Time
Topgolf is seeking a dynamic, knowledgeable food and beverage dynamo with senior level leadership experience in the F&B industry to be an integral part of our site management team. In the role, you will be the chief motivator, provide direction, mentoring, in the moment coaching and training for exempt and hourly associates assigned to the team. To be more specific, the oversight for this position includes several managers and 200+ front of house and back of house associates inclusive of our kitchen team, servers and support associates. This key site leadership opportunity is a hands-on, table touching, results driven position. As a potential candidate, you should know…Topgolf is flat out FUN! We embrace our core values of: Fun, One Team, Excellence, Edgy Spirit, and Caring. If these resonate to you and you are motivated by the detail work, please read on and check out the key deliverables and qualifications for this role.
Key Responsibilities Ensure Guest satisfaction! Create a positive and upbeat atmosphere of engagement for our guests and associates! Provide in the moment coaching, on-going development/action plans and performance management for the assigned managers and associates to support and foster exceptional performance resulting in a positive impact upon our guest’s experience!!! Superior project and task management skills. Build relationships with team at all levels, acting as the conduit of collaboration between FOH and BOH. Food & Beverage Inventory, Ordering and Receiving accountability (includes cleaning and thermal supplies, liquor, beer, wine and food). Develop strong 3rd party national and local vendor relationships. Oversight for Bayhost (Server), Bartender, Busser/Runner and Porter schedules, training and on-going development. Ensure readiness for internal and external audits such as: Alcohol Awareness, Food Safety / Sanitation, Health Inspection, Safety Training/Certification, etc… Implement Inventory/Cost Control and mitigation programs at a site level to enhance profit by reducing waste and avoiding loss. Opening and closing tasks such as checklist completion, cash handling and deposits.
Full Time
Job Description:  Manager The Manager is responsible for the day to day operation of the Brass Tap beer bar. Key areas of responsibility include: guest satisfaction, staff training and development, effective cost control, shift management, product knowledge, ordering and inventory.
Staffing and Building Great Teams: Staff restaurant with quality employees who are committed to providing guests with exceptional service and beverage experiences. Manage team performance to achieve guest satisfaction and profitability. Provide training and recognition to employees at all levels and maintains a team-oriented culture. Train, evaluate, coach and develop all team members.  Conduct regular staff and team meetings for ongoing product knowledge and service techniques. Develop internal candidates for shift leader and key employee responsibilities.
Guest Experience: Ensure guests receive superb experiences, fantastic beer offerings, entertainment and guest satisfaction. Display excellent recovery skills– ability to turn negative situations into positives. Personalized local marketing to build frequency and to build relationships with guests and the community. Manage entertainment to create a fun and welcoming atmosphere Maintain overall facility and sanitation to create a clean and comfortable environment. Ensure service standards and beverage quality are met
Beverage & Menu Results: Supervise daily operations to ensure beer offerings and product quality is maintained. Store and serve all beer and beverage items to The Brass Tap procedures Meet all equipment maintenance and sanitation procedures  Serve Beer, Wine, Cigars and Food items to comply with all Federal, State and local regulations Manage product inventory and ordering to control Beverage costs
Financial and Administrative Results: Manage shifts to meet sales and labor projections to maximize profit opportunities Responsible to meet or exceed budgeted sales and profit goals. Manage all beverage  and food item cost controls. Responsible for governmental compliance, i.e., OSHA posting requirements, federal, state and local labor laws, required employee documentation.  
Physical Requirements of this position include: Constant standing, walking, bending, lifting, and carrying items (up to 50 pounds), reaching over shoulders, Work with sharp instruments and other kitchen utensils and tools, and working a computerized ordering terminal.  The position also requires oral and written communication skills in English, numerical (cash handling and financial reporting) skills, eye-hand coordination, and manual dexterity.  Often requires exposure to heat (100° or more), cold (50° or less), and chemicals (e.g., cleaning products).  Works hours may vary up to 60 per week depending on seasonality. This description is not intended, and should not be construed to be an exhaustive list of all responsibilities, skills, efforts, or work conditions associated with the job.  It is intended to be an accurate reflection of the principle job elements essential for making compensation decisions.
Full Time
The Admirals Club Bar Steward is responsible for taking orders, mixing and serving alcoholic and non-alcoholic drinks to guests at the bar and dining areas, coordinating and maintaining an orderly appearance of all lounge spaces, as applicable. Provides support and assistance for all lounge services (i.e. serving refreshments, arranging furniture, arranging snack, breakfast, lunch and dinner service and other lounge related services). Essential Functions: Dispenses and serves all beverage refreshments to guests in the bar and lounge areas. Prepares signature cocktails and opens/dispenses wines and champagnes from specified wine list Cleans and maintains appearance of the bar area and utensils to ensure a clean, sanitized and well stocked bar Sets up bar for breakfast, lunch and dinner service to established standards as required Operates register and delivers to Airline Representative all amounts from the sale and drinks and all complimentary drink coupons Assists all customers with information and special needs as directed by Airline Representative and HMSHost Receives, verifies and stocks deliveries against invoices Follows alcohol awareness procedures for preventing intoxication and handling intoxicated guests Follows all HMSHost and airline customer service, adult beverage and cash handling policies and procedures Ensures a positive guest experience for all customers and resolves customer complaints in a manner consistent with policy, and with customer satisfaction in mind
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