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Restaurant / Foodservice
Full Time
8/9/2019
Houston
The Admirals Club Bar Steward is responsible for taking orders, mixing and serving alcoholic and non-alcoholic drinks to guests at the bar and dining areas, coordinating and maintaining an orderly appearance of all lounge spaces, as applicable. Provides support and assistance for all lounge services (i.e. serving refreshments, arranging furniture, arranging snack, breakfast, lunch and dinner service and other lounge related services). Essential Functions: Dispenses and serves all beverage refreshments to guests in the bar and lounge areas. Prepares signature cocktails and opens/dispenses wines and champagnes from specified wine list Cleans and maintains appearance of the bar area and utensils to ensure a clean, sanitized and well stocked bar Sets up bar for breakfast, lunch and dinner service to established standards as required Operates register and delivers to Airline Representative all amounts from the sale and drinks and all complimentary drink coupons Assists all customers with information and special needs as directed by Airline Representative and HMSHost Receives, verifies and stocks deliveries against invoices Follows alcohol awareness procedures for preventing intoxication and handling intoxicated guests Follows all HMSHost and airline customer service, adult beverage and cash handling policies and procedures Ensures a positive guest experience for all customers and resolves customer complaints in a manner consistent with policy, and with customer satisfaction in mind
Full Time
7/26/2019
Houston
Job Description:  Manager The Manager is responsible for the day to day operation of the Brass Tap beer bar. Key areas of responsibility include: guest satisfaction, staff training and development, effective cost control, shift management, product knowledge, ordering and inventory.
Staffing and Building Great Teams: Staff restaurant with quality employees who are committed to providing guests with exceptional service and beverage experiences. Manage team performance to achieve guest satisfaction and profitability. Provide training and recognition to employees at all levels and maintains a team-oriented culture. Train, evaluate, coach and develop all team members.  Conduct regular staff and team meetings for ongoing product knowledge and service techniques. Develop internal candidates for shift leader and key employee responsibilities.
Guest Experience: Ensure guests receive superb experiences, fantastic beer offerings, entertainment and guest satisfaction. Display excellent recovery skills– ability to turn negative situations into positives. Personalized local marketing to build frequency and to build relationships with guests and the community. Manage entertainment to create a fun and welcoming atmosphere Maintain overall facility and sanitation to create a clean and comfortable environment. Ensure service standards and beverage quality are met
Beverage & Menu Results: Supervise daily operations to ensure beer offerings and product quality is maintained. Store and serve all beer and beverage items to The Brass Tap procedures Meet all equipment maintenance and sanitation procedures  Serve Beer, Wine, Cigars and Food items to comply with all Federal, State and local regulations Manage product inventory and ordering to control Beverage costs
Financial and Administrative Results: Manage shifts to meet sales and labor projections to maximize profit opportunities Responsible to meet or exceed budgeted sales and profit goals. Manage all beverage  and food item cost controls. Responsible for governmental compliance, i.e., OSHA posting requirements, federal, state and local labor laws, required employee documentation.  
Physical Requirements of this position include: Constant standing, walking, bending, lifting, and carrying items (up to 50 pounds), reaching over shoulders, Work with sharp instruments and other kitchen utensils and tools, and working a computerized ordering terminal.  The position also requires oral and written communication skills in English, numerical (cash handling and financial reporting) skills, eye-hand coordination, and manual dexterity.  Often requires exposure to heat (100° or more), cold (50° or less), and chemicals (e.g., cleaning products).  Works hours may vary up to 60 per week depending on seasonality. This description is not intended, and should not be construed to be an exhaustive list of all responsibilities, skills, efforts, or work conditions associated with the job.  It is intended to be an accurate reflection of the principle job elements essential for making compensation decisions.