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Information Technology
Full Time
12/31/2018
Houston
Sutherland is seeking a motivated and passionate person to join us as a Digital Customer Experience Expert. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you! On our team you will enjoy:
A supportive team environment- All efforts are collective, so you are never alone Top-notch paid training- A chance to learn and earn Unlimited advancement opportunities- Your career development is never-ending Rewarding benefits package- Your well-being is top priority Flexible scheduling- We offer part time and full-time schedules that fit your needs
Your new Career will include: The Digital Customer Experience Expert is responsible for providing Technical Support by promptly and accurately responding to customer inquiries/issues via digital channels. Such platforms may be, but are not limited to: Webchat, messaging platforms, Social Networks (Facebook, Twitter), and email.  Digital Customer Experience Experts will, on occasion, interact with customers verbally via outbound phone calls. We are looking for tech savvy people to provide level 1 support for mobile wireless customers. Due to channels of communication, some responses to customers may represent the client publicly.

Responsibilities include: Early identification of trending issues and communication of possible impacts. 

Technical competency around mobile wireless devices and wireless carriers is key in this arena, as the Digital Customer Experience Expert will be the front-line responder and act as a consulting concierge for helping customers find the best possible solution.  These options are dynamic and change based on issue, product, service impacting events, and evolution of our client’s service offering.
The Digital Customer Experience Expert will act as an advocate for the company in social care spaces by using engaging dialogue and answering questions appropriate to the incoming care format in accordance to the brand voice.
Hours of Operation: Monday - Friday   7:00am - 10:00pm Saturday - Sunday   10:00am - 8:00pm
Full Time
1/8/2019
Our Corporate Technology team relies on smart, driven people like you to develop applications and provide tech support for all our corporate functions across our network. Your efforts will touch lives all over the financial spectrum and across all our divisions: Global Finance, Corporate Treasury, Risk Management, Human Resources, Compliance, Legal, and within the Corporate Administrative Office. You’ll be part of a team specifically built to meet and exceed our evolving technology needs, as well as our technology controls agenda. As an experienced Software Engineer, your mission is to help lead our team of innovators and technologists toward creating next-level solutions that improve the way our business is run. Your deep knowledge of design, analytics, development, coding, testing and application programming will help your team raise their game, meeting your standards, as well as satisfying both business and functional requirements. Your expertise in various technology domains will be counted on to set strategic direction and solve complex and mission critical problems, internally and externally. Your quest to embracing leading-edge technologies and methodologies inspires your team to follow suit. And best of all, you’ll be able to harness massive amounts of brainpower through our global network of technologists from around the world. A top CT priority is building scalable corporate systems.  Teams focus on: Advancing firms road map programs for supporting Single sourcing of data, Architecture convergence and focus on Analytics. Adopting industry leading technologies to support best-in-class business capabilities for high performance computing and data storage solutions Driving innovation across the firm’s corporate technology portfolio, increasing efficiencies through process automation, and Agile application development, with an emphasis on user experience and shorter development cycles Investing in security & controls for cyber, access/entitlements uplift, data protection and application resiliency The team is responsible for providing the data backbone to the CT organization storing all information and calculating aggregations and supporting reporting. The team leverages Java Open Source and Big Data technologies to provide data management tools, calculators and reporting engines. The team is looking for proactive and hands-on technologists who can solve critical business problems with innovative technology solutions and have responsibility to implement multiple core components of this architecture. JPMC is launching a multi-year initiative to invest in the industrialization of this process and seeking highly qualified candidates to drive this change.
Full Time
1/8/2019
Our Corporate Technology team relies on smart, driven people like you to develop applications and provide tech support for all our corporate functions across our network. Your efforts will touch lives all over the financial spectrum and across all our divisions: Global Finance, Corporate Treasury, Risk Management, Human Resources, Compliance, Legal, and within the Corporate Administrative Office. You’ll be part of a team specifically built to meet and exceed our evolving technology needs, as well as our technology controls agenda. As an experienced Software Engineer, your mission is to help lead our team of innovators and technologists toward creating next-level solutions that improve the way our business is run. Your deep knowledge of design, analytics, development, coding, testing and application programming will help your team raise their game, meeting your standards, as well as satisfying both business and functional requirements. Your expertise in various technology domains will be counted on to set strategic direction and solve complex and mission critical problems, internally and externally. Your quest to embracing leading-edge technologies and methodologies inspires your team to follow suit. And best of all, you’ll be able to harness massive amounts of brainpower through our global network of technologists from around the world. The role is for a Machine Learning Engineer within the Corporate Machine Learning Engineering and Services function for corporate functions across JPMorgan Chase, including Global Finance, Corporate Treasury, Risk Management, Human Resources, Compliance, Legal, and all functions within the Corporate Administrative Office (CAO). The ML Engineering and Services team will create services and platforms that will provide re-usable components and an end-to-end development to deployment environment to accelerate time-to-market for data science teams. The ML Engineer in Houston TX will be part of a globally distributed team, with data science and engineering partners in APAC and EMEA. He/she will be part of a team of engineers that productionize robust and scalable ML models, and enable the services to be deployed and integrated into existing business workflow. He/she will also build common ML capabilities used across Corporate based on those models. These capabilities will be delivered in an agile way, on internal open source code base, in a test driven manner. This is an exciting opportunity to work on cutting-edge solutions and have a profound influence on the business processes of a leading global bank.
Responsibilities Build common ML capabilities used across Corporate based on machine learning models Lead development of one or more of: Next-generation big data based machine learning frameworks and back-end services Front-end web applications and back-end services that integrate with other products. High-performance processing and analytics applications using Spark Robust analytic data pipelines Automate and streamline existing processes, procedures, and toolsets Innovate new ways of managing, transforming and validating data Ensure code paths are unit tested, defect free and integration tested Mentor and coach junior team members to build a high-performing team
Full Time
1/8/2019
Our Corporate Technology team relies on smart, driven people like you to develop applications and provide tech support for all our corporate functions across our network. Your efforts will touch lives all over the financial spectrum and across all our divisions: Global Finance, Corporate Treasury, Risk Management, Human Resources, Compliance, Legal, and within the Corporate Administrative Office. You’ll be part of a team specifically built to meet and exceed our evolving technology needs, as well as our technology controls agenda. As a member of our Software Engineering Group you will dive head-first into creating innovative solutions that advance businesses and careers. You’ll join an inspiring and curious team of technologists dedicated to improving the design, analytics, development, coding, testing and application programming that goes into creating high quality software and new products. You’ll be tasked with keeping the team and other key stakeholders up to speed on the progress of what’s being developed. Coming in with an understanding of the importance of end-to-end software development-such as Agile frameworks-is key. And best of all, you’ll be working with and sharing ideas, information and innovation with our global team of technologists from all over the world. The role is for a Machine Learning Engineer within the Corporate Machine Learning Engineering and Services function for corporate functions across JPMorgan Chase, including Global Finance, Corporate Treasury, Risk Management, Human Resources, Compliance, Legal, and all functions within the Corporate Administrative Office (CAO). The ML Engineering and Services team will create services and platforms that will provide re-usable components and an end-to-end development to deployment environment to accelerate time-to-market for data science teams. The ML Engineer in Houston TX will be part of a globally distributed team, with data science and engineering partners in APAC and EMEA. He/she will be part of a team of engineers that productionize robust and scalable ML models, and enable the services to be deployed and integrated into existing business workflow. He/she will also build common ML capabilities used across Corporate based on those models. These capabilities will be delivered in an agile way, on internal open source code base, in a test driven manner. This is an exciting opportunity to work on cutting-edge solutions and have a profound influence on the business processes of a
When you work at JPMorgan Chase & Co., you’re not just working at a global financial institution. You’re an integral part of one of the world’s biggest tech companies. In 14 technology hubs worldwide, our team of 40,000+ technologists design, build and deploy everything from enterprise technology initiatives to big data and mobile solutions, as well as innovations in electronic payments, cybersecurity, machine learning, and cloud development. Our $9.5B+ annual investment in technology enables us to hire people to create innovative solutions that will not only transform the financial services industry, but also change the world.
Responsibilities Build common ML capabilities used across Corporate based on machine learning models Participate in development of one or more of: Next-generation big data based machine learning frameworks and back-end services Front-end web applications and back-end services that integrate with other products. High-performance processing and analytics applications using Spark Robust analytic data pipelines Automate and streamline existing processes, procedures, and toolsets Innovate new ways of managing, transforming and validating data Ensure code paths are unit tested, defect free and integration tested
Full Time
12/31/2018
La Porte
This position is part of the Operations team at the Battleground Manufacturing Complex. The primary function of the Digital System Specialist at BMC is the support of the Honeywell Distributed Control System. This support can be broken into the areas of hardware, system administration, software, documentation, project support, operations and plant maintenance.
RESPONSIBILITIES & ACCOUNTABILITIES
Select, install, configure, upgrade, maintain, and perform troubleshooting diagnostics on all DCS hardware. This includes all electronic devices on the Honeywell Local Control Network (LCN), Universal Control Network (UCN), Data Hiway (HWY), and all associated Fiber Optic networks. Responsible for the Total Plant Network (TPN) Domain and all associated open architecture equipment such as servers and PCs. Responsibility including installation, maintenance and upgrade. Provide expertise to implement Serial Interfaces between the DCS and other equipment utilizing different communications standards or protocols. Responsible for the administration of the various control networks, including the configuration of the networks, point address assignments, performing system full backup and fast load as required, performance monitoring, operating system upgrades, and fault diagnosis and correction. Support is provided in transferring data to the business LAN which requires interfacing with Technical Computing and IT Specialists. Supports Process Control Engineers in point configuration as well as development and modification of operating schematics, alarm management, logic and control programs. Expected to support other software applications, such as PI and PHD, which work in conjunction with the Honeywell system in data collecting, point configuration, or viewing the various processes. Maintain all documentation of the DCS including network topographies, elevation and plot plans, power distribution, maintenance, spare parts usage, and system resources. Includes the implementation and maintenance of such application software as DOC 3000/4000. Support all phases of projects including equipment selection, installation, configuration, startup, checkout, and supervision of personnel contracted for specialized equipment installation. Responsible for identifying reliability issues and recommending solutions for system improvements. Routinely assist both operation and maintenance personnel in problem isolation and resolution. Provide appropriate training to operation and maintenance personnel on the Honeywell distributed control system and how the system interfaces with field instrumentation. Identify and drive process control improvements as well as leverage any third party technology suppliers.
Full Time
12/31/2018
Houston
DescriptionThe manufacturing operations teams are working hard to drive improvement in manufacturing reliability and better manage costs. The ideal candidate will have in-depth understanding and experience implementing and working in companies with mature reliability centered maintenance practices, particularly implementing and supporting an enterprise application used to support the reliability centered maintenance practice, such as IBM Maximo. The manufacturing operations teams are also working with the purchasing and accounting functions to improve efficiencies procuring materials and services and working to automate and streamline the manufacturing maintenance, capital projects and turnarounds work processes to reduce costs and deliver projects on-schedule and on-budget. The Reliability Centered Maintenance Business Analyst is responsible for reviewing assigned business processes from end-to-end to identify and address operational, financial and technological risks. Identify opportunities to improve efficiency. Responsibilities will include a full range of activities from identifying, developing, and leading small to mid-size projects to assisting other project managers on larger more complex projects related to operational business functions.
Key Responsibilities: Demonstrate up-to-date expertise in process manufacturing processes, including reliability centered maintenance, procure to pay, and project management functions and apply this to the development, execution and improvement of action plans by providing advice and guidance in the implementation of process manufacturing best practices and the use of information systems to automate work. Support and align efforts to meet customer and business needs Manage customer relationships and expectations by developing a communication process to keep others up-to-date on project results Stay current with customer needs and strategies; utilizing formal and informal written communication methods (for example, emails, newsletters, PowerPoint presentations, executive updates, task lists, updates) to communicate updates and findings; and facilitating project meetings and presentations to all types of diverse audiences (for example, senior management, Customers, technical staff) Lead or participate in multiple projects by completing and updating project documentation; managing project scope; adjusting schedules when necessary; determining daily priorities; ensuring efficient and on-time delivery of project tasks and milestones; following proper escalation paths; and managing customer and supplier relationships Provide leadership to team members and peers by collaborating with others; articulating ideas and viewpoints to senior management, peers and others; identifying and initiating projects; managing resources; driving the resolution of issues; and holding self and team accountable for results Identify, create and facilitate process design changes by conducting business and systems process analysis and design at a complex level; focusing on quality improvement and data management; ensuring data is reliable and valid; developing process improvements or re-engineering and recommending elimination; integrating new systems and processes with existing ones; and partnering with internal and external customers to ensure systems provided meet the long-term business strategies Provide and support the implementation of business solutions by building relationships and partnerships with key stakeholders; identifying business needs; determining and carrying out necessary processes and practices; monitoring progress and results; recognizing and capitalizing on improvement opportunities; and adapting to competing demands, organizational changes and new responsibilities Provide project level analysis – producing required project analysis documentation (business requirements, scope matrix, use cases, sequence diagrams, future state proposals, UAT plan) Collaborate closely with technical analysts to understand the capabilities of existing systems and the appropriate application of these systems to automating and streamlining current and improved business processes. Collaborate closely with developers to implement the requirements, provide necessary guidance to testers during QA process. Work with manufacturing operations teams to Identify improvement opportunities (proactive and reactive). Elicit and clearly document business and systems requirements Assess business process and system inefficiencies. Identify ways to increase user adoption and customer satisfaction related to existing systems. Demonstrated fluency in business processes and process differentiation Ability to analyze and synthesize business requirements, including recognizing patterns and conceptualizing processes Understand and negotiate needs and expectations of multiple stakeholders. Serve as a liaison between manufacturing operations teams and IT to assist or gather business requirements needed for system modifications, enhancement and implementations. Create and maintain issue logs, meeting minutes, meeting schedules, project summaries and updates. Work with Project Managers and be responsible for creating and maintaining project schedules by developing project plans and specifications, estimating time and resources, monitoring milestone completion, tracking all phases of the project lifecycle, providing timely reporting of issues that impact project progress, coordinating actions and resolving conflicts Meet with project team regularly to review project deliverables and deadlines Develop and execute test plans Support system conversions, upgrades, enhancements Other duties as assigned.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.
Full Time
12/31/2018
The Role Draft detailed construction drawings, engineering design drawings, and other CAD/BIM (Revit) or manually generated drawings used in planning and construction of projects by performing the following duties. Responsibilities Reviews rough sketches, drawings, specifications, and other documents received from their supervisor. Plots maps, drawings, and charts showing the necessary elements of the construction documents for the construction of buildings, mechanical and electrical engineering facilities. Drafts detailed drawings of structures, buildings, and other facilities related to the building industry and normally accepted as elements contained in construction documents and other design documentation. To support the implementation of BIM practices and procedures as well as support the delivery of work Implement the project specific standards set by the CAD/Revit Manager and set-up the BIM Execution Plans Supporting and mentoring junior members of the team with technical expertise Assist with the training and development of both the BIM/CAD team and advise on Engineers training to improve the BIM design offering Create and maintain the BIM software Template files to ensure Standards Assist in developing and enforcing BIM documentation and workflow processes Lead BIM review/coordination meetings Prepare detailed working drawings, as required by the Project Manager, in accordance with the Project Quality Plan To produce Revit / CAD drawings to tight programmed timescales To ensure all drawing work is fully coordinated, avoiding any clashes, and accurately integrated within the architectural and structural design Liaise with other designers and consultants as required Drafting of erection drawings and individual piece drawings in AutoCAD and Revit Working as part of a project team to provide deliverables and meet deadlines Providing a high level of quality control that ensures deliverables are on-time and of a high quality Ability to coordinate with the various consultants involved in the documentation process. Ability to operate both CAD and BIM (Revit) programs as well as other graphic programs (Photoshop, SketchUp, etc.). Responsible for job specific quality system tasks as defined in quality manual.
Full Time
12/27/2018
Houston
$15.25 / hr
The Web Advisor is first and foremost a customer advocate. Your primary responsibility is to provide telephone and email support to customers who have technical questions regarding their website and or email functions.  The Web Advisor will troubleshoot issues and provide timely resolutions directly to the customer. Solutions often entail providing product insights and making recommendations based on business needs.
What you will do: Consult, recommend and enable the right online product and service strategies to help customers with their business or personal needs Customer Care duties include resolving billing discrepancies, account complaints and helping customers troubleshoot and resolve their concerns and answer their questions Maintain knowledgeable and efficient response, control and handling of telephone calls Meet or exceed expectations through a metrics-driven performance standard.
What we offer: Competitive pay, $15.25/hourly + annual review opportunities Medical, dental and vision plans. Eligible within first 30 days! New hire non-exempt employees will accrue PTO per pay period, up to a max of 4 weeks annually +2 personal days Excellent 401(k) matching program Team building/company activities and monthly recognition opportunities in a fun, high-energy environment Gaming Room, On-site gym and MORE!
About Us Endurance International Group (NASDAQ: EIGI) helps millions of small businesses realize their dreams. We equip small businesses worldwide with products and technology to power their online web presence, email marketing, mobile business solutions, and more. Endurance’s best in class family of brands includes Constant Contact, Bluehost, HostGator, iPage, Domain.com, BigRock, and SiteBuilder, among others. Headquartered in Burlington, Massachusetts, Endurance employs more than 3,800 people across the United States, Brazil, India, and the United Kingdom.
Full Time
12/27/2018
Houston
 Job 19-086IT
Responsibilities: Analyzes, troubleshoots and documents issues with telecommunications, computer, audio/visual, and network hardware and sofwareManages and maintains work orders in ticketing system with high level of documentation/detail Installs computers (Windows and MAC), printers, software and VOIP phones including upgrades/updates as needed or directed by supervisor Assists department in maintaining accurate physical inventory records of computers and related equipment Provides phone-based support and logs 100% of all calls received into ticketing system and maintains records of all caller interactions; achieves 85% first call resolution. Researches and troubleshoots all calls. Any calls that cannot be resolved should have documentation of all tier I troubleshooting steps and immediately escalated to tier IIsupport or person. Shares and documents critical information with peers to aid in the development of other team members skills. Ensures superb customer service in all interactions. Performs other duties as assigned
Benefits: Group Medical and Dental Insurance, Life and Long Term Disability Insurance, Retirement Plan, Flexible Spending Plans, Paid Time Off, Reserve Time Off, Holiday Pay, Museum Membership and Discounts
Send resume and Museum Application
The Museum is an equal opportunity employer dedicated to a policy of nondiscrimination in employment without regard to race, creed, color, age, gender, gender identity, sexual orientation, religion, national origin, genetic information, disability, or protected veteran status.
Full Time
12/19/2018
Why YOU want this position: Drillinginfo delivers business-critical insights to oil and gas industries through a state-of-the-art SaaS platform built on industry-leading data and energy analytics. Our solutions deliver value across the upstream and downstream supply chain empowering exploration and production (E&P), oilfield services, midstream, and financial services companies to be more proactive, efficient, and competitive.
We are currently seeking an onboarding specialist out of our Houston, Texas office. Onboarding specialists are responsible for onboarding new clients to our software, training on how to input data into the system, and answering Tier I support questions. Our specialists manage the new client onboarding queue and ensure all client requests are addressed appropriately. The onboarding process includes analyzing client requirements, developing and managing configuration strategy, ensuring correct setup, training and support for clients
Performance Objectives: Coordinates and executes onboarding related activities for clients Provides the initial outreach, where applicable, which outlines the setup process and where to find training and support resources Manages new client onboarding via email, phone and web-based tools Analyzes client requirements Manages configurations and setups in relevant Oildex applications Trains and support clients on processes; Trains operators/clients on processes as needed Provides onboarding related trainings Provides Tier I phone and email technical expertise on applications Tracks onboarding tasks against a schedule and coordinate with internal staff to ensure goals are met on a timely basis Provides quality and timely responses/actions on-boarding activities Provides quality data entry in OpenInvoice and other required Oildex applications Works with the Client Services Team to understand the business and configuration requirements of the application for each client Works with Development Team, as needed, to resolve issues Responsible for managing workload and communicating any backups as needed Provides ongoing feedback to the onboarding team manager on ways to improve client onboarding success
Full Time
12/18/2018
Houston
Identity Automation is a leading cybersecurity software company committed to helping organizations embrace security. Our identity and access management solution enables our customers to improve productivity and collaboration while limiting risk. Growing over 40% annually, we are rapidly expanding in enterprise, healthcare, and government verticals, while maintaining a dominant presence in education and public safety. With offices in Houston, Austin, and Boise, our growing team of employees is what sets Identity Automation apart.
Identity Automation, is growing and has openings for full-time Junior IAM Solution Consultants. Junior IAM Solution Consultants contribute to the company’s continued success by implementing identity management solutions for our customers. Identity Engineers are trusted advisers contributing to the building of solutions and demonstrating by championing the customer’s needs throughout an engagement. The Solution Consultant’s chief role is to implement solutions and provide up-sell and cross-sell information to the sales team.
Responsibilities Work closely with customers to define requirements, design architecture, develop business rules, implement solution and perform knowledge transfer training Participate in pre-sales engineering calls Provide input for sales proposals Research problems using online and printed resources Produce weekly time and status reports Follow administrative tasks to completeness
The above statements are only intended to describe the general nature of the job and should not be construed as an all-inclusive list of position responsibilities.
Full Time
12/18/2018
Houston
Identity Automation is a leading cybersecurity software company committed to helping organizations embrace security. Our identity and access management solution enables our customers to improve productivity and collaboration while limiting risk. Growing over 40% annually, we are rapidly expanding in enterprise, healthcare, and government verticals while maintaining a dominant presence in education. With offices in Houston and Austin, our growing team of employees is what sets Identity Automation apart.
The Support Entry-Level Engineer position is for new graduates looking to begin their career in a security software company.  Entry-Level Engineers will begin an “initiation phase” which involves learning about identity management and Identity Automation products.  You will join our Support Engineering team to assist with the support of our RapidIdentity product.

Responsibilities Learn the basic skills of supporting our customers Work with customers and senior support engineers to solve customer issues Interact with other Technical Operations when necessary Develop documentation including help text, knowledge base articles, forum responses and internal documentation Acquire basic infrastructure knowledge including, but not limited to, Linux, Windows, MySQL, PostgreSQL, Tomcat, LDAP, and AWS.  This will also include learning how our web applications run in a customer and cloud environment Stay current on new technologies as they relate to security, identity management and application development Assume other duties as assigned  The above statements are only intended to describe the general nature of the job and should not be construed as an all-inclusive list of position responsibilities.
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