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Information Technology
Full Time
6/9/2017
Houston
Service Now Administrator
Apache Corp
Requisition ID 2017-4105 Apache Corporation is one of the world's leading independent oil and gas producers. The company has a six-decade record of profitable growth, and is differentiated by its #1 position around the world, entrepreneurial culture and deep operational focus. PURPOSE/JOB SUMMARY: ServiceNow Administrator is responsible for all levels of administration and management services to support a highly reliable and secure IT Service Management (ITSM) tool (“ServiceNow”) utilized by the organization’s end-users to log and track IT support activity. This will include the design, implementation, and ongoing improvement for a portfolio of ITSM processes for continuous tracking, reporting, and trending. KEY DUTIES & RESPONSIBILITIES: • Candidate will assume primary ownership of Apache’s ServiceNow environment. This includes working with Apache management to establish internal strategy, use cases, direction, and user adoption. • Provide subject matter proficiency for work on the ServiceNow Platform. • Experience with ServiceNow CMDB, Incident, Problem, Change, Release, SLM, Service Catalog, Asset Management, Discovery, • Orchestration, Reporting, Implementation, Configuration and Administration. • Provide recommendations on system maintenance, implementation and direction for new projects and functionality. • Expert level in Performance Analytics and Reporting. • Responsible for application, upgrades and hardware maintenance and support activities for ServiceNow to ensure optimal performance. • Creates and maintains migration procedures. • Responsible for developing training materials and for training the user community as needed. • Work directly with end users to resolve support issues within ServiceNow. • Perform ServiceNow implementation tasks including but not limited to: Configuration, integration, custom development and installation. • Knowledge of helpdesk and change control industry and related business management applications. (ITIL)
Full Time
6/9/2017
Houston
Cybersecurity Governance & Compliance Manager
Hewlett Packard
Job ID: 3005352 Applies advanced cyber security subject matter knowledge to manage Cybersecurity’s Governance & Compliance staff activities in solving common and complex business/technical issues within established policies. Current deliverables from this team: PCI compliance, Audit, ISO certification, Regulatory & Contractual Compliance, Merchant ID management, Cardholder Data Environment (CDE), Policy Standards & Specifications, Process House, Records Management, Privacy, Legal, and Business Continuity. Manages HP employee individual contributors &/or supervisors, &/or non-HP employee contractors/consultants. Has accountability for results of major programs in terms of cost, strategy, results and people management. Provides guidance on process improvements and recommends changes in alignment with business tactics and strategy for area of responsibility. Plans, manages and monitors operational/tactical activities of Staff. Staff members' work may involve strategic and tactical issues. Recruits and supports development of direct staff members. As this is a “working manager” role, this manager may personally drive initiatives, projects &/or operational day2day “run” activities. Work hours traditionally required to fulfill this role are expected to be 50+ hours per week. In line with HP & HPIT policy, work is to be performed at an HP Site. Responsibilities Manages activities of Individual Contributor(s). Accountable for department area(s) or location(s) with significant impact on business unit results, organizational strategy, and transformational activities. As this is a “working manager” role, this manager may personally drive initiatives, projects &/or operational day2day “run” activities. Applies strong subject matter knowledge to manage staff activities in solving moderate to complex business/technical issues within established policies. Directs and controls activities for business or IT area including one or more disciplines. Plans, directs, and monitors operational activities of staff and drives the strategic plan for the team. Ensures team meets or enables achievement of relevant Cybersecurity & IT metrics and commitments per business goals and objectives. Provides technical as well as people leadership. Exerts influence beyond the immediate team; demonstrates business acumen and applies it for effective business engagement with internal customers and effective management of programs and initiatives. Drives change management in the team or immediate organization; takes personal ownership of the Cybersecurity strategy and drives support of it.
Full Time
6/2/2017
Houston
TECH SUPPORT REPRESENTATIVE
Empereon Constar
Inbound call center in Alvin, TX. Obtain customer info and enter into various CRM systems. Empereon is growing & we are offering many opportunities to advance your career! Come be a part of our valued team! This position is responsible for assisting existing customers who inquire about products or services, using company and client-provided materials, guidelines, and policies. This includes trouble-shooting cable, internet, and phone service issues.
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