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Hospitality / Hotel
Full Time
1/28/2019
Houston
La Quinta by Wyndham is now seeking a Sr. Guest Experience Maker - LQ to join our team at the La Quinta by Wyndham Houston - Baytown East location in Baytown, Texas.
Job Summary
The Sr. (Lead) Guest Experience Maker is responsible for supervising the operation of the hotel's front desk and ensuring efficient and exceptional service is provided to a wide variety of individuals on a daily basis, including: guests, potential guests, vendor partners and La Quinta team members.
Fundamental Requirements Requires regular, sometimes constant, contact with customers, outside agencies and the general public. Must have excellent verbal and written communication and interpersonal skills with the ability to interact with many types of individuals and personalities. Excellent listening skills with the ability to accurately sense and respond to unspoken wants and needs of individuals. Proficiency to approach all encounters, regardless of the situation in an attentive, friendly, courteous and service-oriented manner. Excellent telephone skills particularly related to customer service and sales. Must be able to work with and secure sensitive and/or confidential material and information. Must be able to properly and confidently operate basic office software, machines and devices including computers, company issued hand-held electronics, copier, printers, etc. Must be self-motivated and able to work with little or no supervision, responding to and handling unfamiliar situations with little supervisory guidance. Strong independent judgment and decision-making skills are required to identify, select, and apply the most appropriate of available guidelines and procedures, interpret precedents, and adopt standard methods or practices to meet variations in facts and/or conditions. Must work well under pressure and remain calm during stressful situations.
Full Time
1/28/2019
Baytown
La Quinta by Wyndham is now seeking a Sr. Guest Experience Maker - LQ to join our team at the La Quinta by Wyndham Houston - Baytown East location in Baytown, Texas.
Job Summary
The Sr. (Lead) Guest Experience Maker is responsible for supervising the operation of the hotel's front desk and ensuring efficient and exceptional service is provided to a wide variety of individuals on a daily basis, including: guests, potential guests, vendor partners and La Quinta team members.
Fundamental Requirements Requires regular, sometimes constant, contact with customers, outside agencies and the general public. Must have excellent verbal and written communication and interpersonal skills with the ability to interact with many types of individuals and personalities. Excellent listening skills with the ability to accurately sense and respond to unspoken wants and needs of individuals. Proficiency to approach all encounters, regardless of the situation in an attentive, friendly, courteous and service-oriented manner. Excellent telephone skills particularly related to customer service and sales. Must be able to work with and secure sensitive and/or confidential material and information. Must be able to properly and confidently operate basic office software, machines and devices including computers, company issued hand-held electronics, copier, printers, etc. Must be self-motivated and able to work with little or no supervision, responding to and handling unfamiliar situations with little supervisory guidance. Strong independent judgment and decision-making skills are required to identify, select, and apply the most appropriate of available guidelines and procedures, interpret precedents, and adopt standard methods or practices to meet variations in facts and/or conditions. Must work well under pressure and remain calm during stressful situations.
Full Time
1/28/2019
Houston
La Quinta by Wyndham is now seeking a Guest Service Agent to join our team at the La Quinta by Wyndham Houston - Southwest location in Houston, Texas.
Job Summary
The Guest Service Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.
Fundamental Requirements Greet and welcome all guests approaching the Front Desk in accordance with Wyndham standards. Maintain proper operation of the PBX console and ensure that all hotel standards are met (if applicable). Answer guest inquires about hotel services, facilities and hours of operation in a timely manner. Ensure logging and delivery of packages, mail and messages to guests and meeting rooms. Review Front Office log and Trace File daily. Answer inquires from guests regarding restaurants, transportation, entertainment, etc. Follow all cash handling and credit policies. Be aware of all rates, packages and special promotions as listed in the Red Book. Be familiar with all in-house groups. Be aware of closed out and restricted dates. Obtain all necessary information when taking room reservations and follow the rate-quoting scenario. Be familiar with hospitality terminology. Have knowledge of emergency procedures and assist as needed. Handle check-ins and checkouts in a friendly, efficient and courteous manner. Use proper two-way radio etiquette at all times when communicating with other employees. Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system. Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner. Be able to complete a bucket check, room rate verification report, and housekeeping report. Balance and prepare individual paperwork for closing of shift according to hotel standards. Maintain and market promotions and guest programs. Maintain a clean work area. Assist guests with safe deposit boxes.
Full Time
1/7/2019
Houston
About Us A warm Texas welcome and our delicious signature DoubleTree cookies await you at the DoubleTree by Hilton Hotel Houston IAH, located one mile from George Bush Intercontinental (IAH) Airport. As a team member you will be submerged into the C.A.R.E culture. Our associates enjoy benefits such as free parking, free meals, free shuttle transportation to the airport, discounted room rates, an open door policy and so much more. Being part of the DoubleTree team is truly a rewarding experience! Overview Conduct day to day operation of the Human Resources department which includes: Greeting internal and external guests to the Human Resources department, administer company benefits programs, conducting enrollments, answering questions and troubleshooting problems.
Benefits HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you! For your physical and mental wellness we offer competitive Medical, Dental and Vision insurance programs geared to you and your family's needs as well as Vacation/Sick/Holiday benefits. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future.
Responsibilities Assist associates whenever possible with requests and/or information. Attempt to answer associate questions and/or address associate concerns in a timely manner. Assist in the recruiting, screening and interviewing for all management and non-management hotel positions. Assist the Human Resources Director or Human Resources Manager in directing and instructing the management staff in effective recruiting and interviewing techniques using methods such as verbal presentations and written directions to ensure the hiring and retention of qualified and effective associates. Schedule interviews and process related paperwork. Create and update Human Resources bulletin boards and other posting locations as needed. Distribute paychecks as needed. Maintain accurate and updated department and associate files. Explain elements of various benefits to associates as required and assist with enrollment and claims processing. Assist with associate relations events and recognition, as needed, e.g. Associate of the Month program, Associate Anniversary Awards program, etc. Process benefits enrollments and other functions electronically, as required. Monitor and update job requisitions as required. Communicate hotel job openings internally and externally, via bulletin board postings, telephone, letters, referral contacts, telephone Hot Line, etc. pursuant to Company policy. Coordinate all other pre-selection activities, including drug testing; reference checks, etc., to ensure compliance with all Company policies and procedures. Process all transfer requests in the required time frame. Respond to all interviewed applicants via telephone or letter within required time frame. Assist Director of Human Resources or Human Resources Manager in achieving goals and objectives as identified in hotel annual Affirmative Action Plan (AAP). Control the administration of wages and benefits to ensure the accurate and equitable application of same, analyzing and applying information retrieved from moderately complex reports, manuals and/or computer systems. Prepare correspondence and memos as needed. Maintain applicant flow log/data. Ensure all new hires and existing associates possess proper employment eligibility verifications. Comply with attendance rules and be available to work on a regular basis. Perform any other job related duties as assigned.