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Customer Service
Full Time
5/16/2019
Houston, Spring, Stafford, Katy
Outside Sales Rep
Outside Service Technician
Customer Service Rep
At HomeTeam, we put people first.
We make sure HomeTeamers have the tools, support, and training they need to deliver a delightful experience to every customer. Our friendly, warm work environment means great work gets recognized and rewarded. If you take pride in going above and beyond to make a customer smile, you could be HomeTeam’s next all-star player.
No experience? No worries. We will train! What’s most important is you. Do you like working independently? Can you work flexible hours and stay motivated, organized, and personable in all sorts of weather, with all sorts of customers? If so, you have what it takes to be a successful Pest Control Technician.
HomeTeam gives you all the tools you’ll need to succeed, including: Confidence-building training Company vehicle and gas card Company smartphone and/or tablet
As a Customer Service Representative, you can expect to: Providing exceptional customer service consistent with HomeTeam Pest Defense service standards and metrics Providing information to prospective customers, initiating new service and properly setting up customer accounts Maintaining good customer relationships Escalating appropriate inquiries or problems to managers Talk to, calm down, and diffuse customers
The Successful Outside Sales Rep will: Reach out to homeowners in your assigned area to generate sales, including knocking on doors, sending mail, and making telephone calls. Use patience and persistence to build long-term relationships with homeowners. Confidently explain and demonstrate the benefits and prices of HomeTeam’s products and services with current and potential customers. Complete sales documents accurately and completely to ensure Pest Control Techs have all the information they need to create a delightful experience for the homeowner. Think on your feet, stay motivated, and work independently. Work outside in summer heat or winter chill.
As a HomeTeam Pest Control Technician, you can expect to: Provide exceptional customer service to homeowners every day as you work your route Present a professional, tidy appearance, including your company truck, equipment, and uniform Discuss and diagnose pest issues with homeowners, offering additional services or products when needed or desired Maintain your pest control license and keep your knowledge sharp by attending pest control seminars regularly Submit legible, accurate service tickets to office staff Stay motivated and focused while you work independently Occasionally work Saturdays to finish out the week’s route
There’s plenty of perks too! HomeTeamers enjoy: Comprehensive benefits package including medical, dental, vision & life Insurance 401(k) plan with company match, employee stock purchase plan Paid vacation, holidays, and sick leave Employee discounts, tuition reimbursement, dependent scholarship awards HomeTeamer discounts An opportunity to advance within the company Recognition for a job well done A friendly work environment Employee referral bonuses The opportunity for professional growth and respect that comes from working for an industry leader Why HomeTeam? HomeTeam Pest Defense is the #1 pest management company providing service to homebuilders and the 3 rd largest residential pest control company in the United States. The company has exclusive technology with its unique Taexx® built-in pest control system during a home’s construction. As the industry leader, we value PEOPLE, PROGRESS and PROFESSIONALISM The Pest Management Industry is growing – and is a recession resistant line of business HomeTeam is financially stable and growing as a subsidiary of Rollins, Inc., (NYSE: ROL), headquartered in Atlanta, GA Are you ready to join the (Home)Team?
Full Time
5/16/2019
The Woodlands
Our story starts with a simple universal truth: Every business is a people business. Our people are our greatest assets at Alight Solutions because People Matter! We want you to join our company with 25 years of industry experience. Be Real with Alight and help us re-imagine how people and organizations thrive. We are now hiring ambitious, motivated Customer Care Representatives to work in our team focused premier HR contact centers. In this role, you will be on the front-line of care, ensuring the customer understands his or her health benefits, helping to navigate the annual enrollment process, qualifying a retirement plan withdrawal, or resolving payroll and other HR-related issues.

We Offer You A competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization: A full Benefits Package, starting on your first day of employment Health, Dental, Vision, Life Insurance and more. A 401k plan that includes a corporate match. Three weeks (15 days) of paid vacation and six paid holidays per calendar year. Career Development & Growth:  We provide ongoing training, coaching and development. We reward continuous improvement and encourage you to own your own development.  Take advantage of some of the best training and tools in the world to learn more about multiple areas of Human Resources!
As a Customer Care Representative, a typical day may include the following: Handling a high volume of inbound calls from our clients’ employees to answer questions, provide education, and solve complex HR and financial issues related to their health care benefits, 401k savings and retirement plans, leaves of absence, payroll, etc.  Processing transactions such as health enrollments, tax and direct deposit updates, 401k withdrawals or contributions, and retirement elections.  This may include additional research and ongoing casework. Leveraging your computer navigation skills to toggle between multiple screens and systems to provide answers and support. This may include assisting the caller in navigating the system as well.  Creating and updating files in our database and communicating with third parties to research and assist the customer with updates or inquiries.
 

Full Time
4/24/2019
Houston
The Opportunity You: Innovator. Pacesetter. Agent of change. If you’re a tech savvy, process improvement-focused Student Champion with a talent for developing partnerships with communities and individuals, we’re looking for you. Highlights: We are currently seeking an exceptional individual who will advance the institution’s proud tradition of excellence in academics, student life and community service. Next steps: If you always have the student experience in the forefront of your planning and execution, if you’re a collaborator, an innovator and a person who gets things done, apply today!
If this sounds like the role for you and you’re ready to join an amazing team, please apply right away.
The Organization Houston Community College (HCC) is an open-admission, public institution of higher education offering a high-quality, affordable education for academic advancement, workforce training, career development and lifelong learning to prepare individuals in our diverse communities for life and work in a global and technological society. We’re proud to say that 98 percent of our graduates step into a job in their field of study immediately upon graduation. One of the largest community colleges in the nation, HCC has served the Greater Houston area for over four decades. Accredited by the Southern Association of Colleges and Schools, and the Schools Commission on Colleges, we offer 300+ associate degree and certificate programs to 75,000+ students across 13 Centers of Excellence and online each semester. We are proud to be No.1 among all community colleges in the nation in providing associate degrees to minorities and No.1 in educating international students, with 10.4 percent of our student population from outside the USA. Our vision is to become the Employer of Choice in support of our mission for Student Success by attracting, retaining and motivating the best employees.
The Team Some of the brightest minds in academics and business are choosing HCC as their teaching home. When you join our talented faculty team, you’ll play a special role as teacher, mentor and academic advisor. We’ll support you in your professional development as you contribute your knowledge and expertise to HCC, our students and the community.
Location Houston is a city with limitless possibilities: Fourth-largest city in the U.S. and home to 54 Fortune 500 companies, second only to New York City’s 55. Approximately 145 languages are spoken here. Overall after-taxes living costs are 5.6 percent below the average for all 308 urban areas recently surveyed. Houston is a major-league sports town, and don’t forget the annual Houston Livestock Show & Rodeo. The weather is great! Mild winters ensure that outdoor activities can be enjoyed year-round. World-renowned medical care. The Houston metro area has long been known for its first-rate healthcare system, with many Houston area hospitals consistently ranking among the nation’s top institutions. With over 150 museums and cultural institutions in the Greater Houston area, museums are a large part of Houston’s cultural scene. Houston is the Culture & Culinary Capital of Texas with more than 7,500 restaurants and eating establishments covering 60+ cuisines.
Full Time
4/24/2019
Houston
Bilingual Customer Service-Work At Home Do you enjoy a workplace where you have to be efficient, self-sufficient, patient, and empathetic?  Do you enjoy a fast-paced environment, with very little downtime, helping customers with a variety of issues?  Do you want to gain a sense of satisfaction by solving complex caller issues?  We’re looking for people who enjoy a challenge and thrive in an remote environment where things are moving very quickly. Must be fully bilingual in both English and Spanish.
In this position you will use your empathy, patience and resilient nature to resolve issues.  You will provide each caller guidance and troubleshooting, all while maintaining a strong brand presence with all customers.  Your goal will be to satisfactorily resolve the customer's need at the end of each interaction.

See your skills turn into a career, or continue your successful career with the only company you’ll ever want to work for! SYKES empowers you to choose the shift you are available to work. People are our most valuable asset, and we provide world-class training, benefits, and growth opportunities to help you become the best the industry offers. 
Primary Responsibilities Answer back to back calls and resolve issues in a remote environment Build a strong relationship with your customer When they hang up with you, they will have their issue  completely resolved, and remember the great service they received Resolve the problem quickly and ensure situation does not escalate Speaking clearly with empathy in both positive and negative situations Communicate clearly and effectively Multi-task while on the phone – resolve the issue while maintaining a short call time

Full Time
4/24/2019
Houston
Join the TTEC team as a work from home Bilingual Customer Service Representative English/Spanish and say goodbye to your commute. Say hello to saving gas/transportation money and growing your career with one of FlexJobs’ 2019 Top 100 companies for remote jobs. Life at TTEC: As a global company, we’re always on. When one of us is going to bed, a coworker half-way around the world has already had their coffee (or tea) and is ready to grab the baton and run with it. We work at a fast pace around here and we’re not one for keeping the status quo. But just because we’re busy, it doesn’t mean we don’t know how to have fun. We’re big on taking time out for professional development and giving back. So, if you’re looking for a work-life full of purpose, passion and career potential, keep reading… What You’ll Be Doing: You take a problem and turn it into a solution. Crafting exceptional customer experiences brings a smile to your face and you are SO READY to ditch the hectic commute to work every single day and trade it in for a walking commute in your slippers. If you are searching for the ultimate life balance with a flexible schedule – search no more. You'll use your get-it-done, positive, professional approach to answer in-bound calls (and emails) from customers. Without leaving your home, we'll provide you with paid training and ongoing mentoring. We will support you every step of the way. Our trainers will share industry knowledge so you can put your skills to use with confidence. You'll assist the customers of major consumer brands with their questions about products and services, delivering an exceptional customer experience.
As a TTEC Customer Experience Champion, You’ll Enjoy: Career advancement opportunities Employee Rewards and Employee Discounts Continuous training and mentoring – lots of learning for aspiring minds Diverse, inclusive, and community-minded organization A fun and encouraging remote work group
About TTEC: We help global brands provide a great experience to their customers, build customer loyalty, and grow their business. We were founded on one guiding principle: customer experiences that are simple, inspired, and more human deliver lasting value for everyone. Your role brings that principle to life.

Full Time
4/24/2019
Houston
SUMMARY: The Receptionist is responsible for answering phones, preparation and distribution of incoming and outgoing mail, faxes, filing, scanning, ordering supplies, greeting/assisting visitors and other duties in support of the branch staff. The successful individual must be comfortable working in a fast paced environment, where being flexible is of utmost importance. Strong collaboration and intuition will be required as the scheduling of meetings/appointments and clerical duties occupy much of the Receptionists time.
ESSENTIAL DUTIES & RESPONSIBILITIES: Greet visitors and route incoming calls to the appropriate person. Must be friendly, upbeat, and professional at all times. Read and analyze incoming memos, submissions, and reports in order to determine their significance and plan their distribution Prepare and maintain agendas, calendars and expense reports File, scan and retrieve corporate documents, records, and reports Prepare responses to correspondence Perform general office duties such as ordering supplies, maintaining records, and performing basic bookkeeping work Prepare invoices, reports, memos, letters, financial statements and other required documents by using a word processing program. The ability to use a computer and understand Microsoft Outlook, Word, and Excel are required Work well in a team environment, and be able to interpret administrative and operating policies and procedures The receptionist should have a good knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. Other duties as assigned.
Full Time
4/16/2019
Houston
SUMMARY OF JOB PURPOSE AND FUNCTION The Client Service Coordinator ("CSC") drives the flow of clients and pets through the hospital, maximizes the productivity of the veterinary medical team (in terms of numbers of clients and pets), ensures good communication with associates and clients, and coordinates the care of clients and pets in a happy, welcoming, friendly and efficient manner, influencing clients to return and refer their friends and families. ESSENTIAL RESPONSIBILITIES AND TASKS Live and exemplify the Five Principles of Mars, Inc. within self and team. Actively recruit new clients by promoting hospital services and route the flow of clients and pets to ensure superior client care and maximum productivity of the veterinary medical team.   Maximize the number of pets seen by the hospital team through through a productive and efficiently run hospital to support the needs of our wellness plan clients.   Provide professional, efficient and exceptional service at all times. This includes encouraging hospital visits, welcoming clients and pets, ensuring that they are comfortable in the hospital, and educating them about their pet's health.  Educate clients about Optimum Wellness Plans, preventative care, pet health needs and hospital services  Assist incoming clients by completing the required documentation, entering all pet information and history in the computer, utilizing proper collars and tags for identification, and ensuring prompt service.  Assist outgoing clients by providing all necessary instructions, information and invoices, dispensing prescription items per the veterinarian's instructions, selling retail products and scheduling future appointments.  Manage the finances by maintaining accurate balances and utilizing proper opening and closing procedures.  Conduct administrative functions as necessary.  Other job duties as assigned. THE FIVE PRINCIPLES Quality – The consumer is our boss, quality is our work and value for money is our goal. Responsibility – As individuals, we demand total responsibility from ourselves; as associates, we support the responsibility of others. Mutuality – A mutual benefit is a shared benefit; a shared benefit will endure. Efficiency – We use resources to the full, waste nothing and do only what we can do best.  Freedom – We need freedom to shape our future; we need profit to remain free.
Full Time
4/16/2019
Houston
We are seeking an experienced Client Service Representative to join our team. At VCA Jones Road Animal Hospital, we take our mission statement – your pet’s health is our top priority and excellent service is our goal – very seriously. With every opportunity, we aim to exceed each pet owner’s expectations.
We’re looking for a personable yet highly professional “service extraordinaire” to join us in delivering our mission to our clients and their pets.
Why We Need You As the face of VCA Jones Road, the Client Service Representative sets the tone for the practice as we build and maintain each customer's trust and confidence in our abilities. The CSR is the pivot around which the hospital operates and is responsible for: Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms. Scheduling and confirming appointments. Placing outbound calls for follow-ups and reaching out to prospective clients. Presenting and explaining fees, including processing payments. Recommending, selecting, and obtaining products and services, including prescriptions. Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control). Managing medical records, charts, reports and correspondence. Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all times—both inside and outside.
Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!
The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development).
Full Time
4/12/2019
Houston
Planned Parenthood Gulf Coast (PPGC) is the nation’s leading women’s health care provider, educator, and advocate, serving women, men, teens and families. For over 100 years, PPGC has done more than any other organization in the United States to improve women’s health and safety, prevent unintended pregnancies, and advance the right and ability of individuals and families to make informed and responsible health care decisions. Planned Parenthood Gulf Coast is in search of a Research Intern. Interns in the PPGC Research Department will develop a broad understanding of Clinical Research by collaborating within the Research Department. Interns may collaborate with Research staff on required that does not require IRB approval.

Research Essential Function: Will obtain basic training in Clinical Research via CITI online training Will obtain IATA training/certificate via online training Will be able to demonstrate knowledge of Research activities at PPGC including: Distinguish between drug studies, device studies, and in-vitro diagnostic device studies Differentiate between Phases I-IV in the investigational product development process Reconciles and counts incoming=PPGC Stipend Forms against ClinCard reports, documents errors, missed payments and other irregularities per instruction. Organizes PPGC Stipend Forms for archive based on HC, date. Contribute to efficiency in operations via participation in streamlining our processes such as mass production of ICFS and study documents, bar coding study documents, color coding study specimen containers, pre-completion of CRFs pages as indicated, transcription of source to CRF as indicated Organize, sort, and file research paperwork into appropriate study charts Performs surveillance of ClinCard data entered by HCs to confirm compliance with study registration instructions. Will assist Research staff in reconciling and shipping biologic specimens according to IATA regulations Ensures complete confidentiality of research subjects Communicates scheduling and hours of availability with Research Director Communicates status of assigned projects and learning objectives with Research Director

Full Time
4/12/2019
Houston
Planned Parenthood Gulf Coast (PPGC) is seeking a Health Center Assistants to join our health center in the Houston area. In this position, the Health Center Assistant will provide confidential, quality patient care including patient intake, fee assessment and collection, general health care and contraceptive information, as well as assist with medical services.

Eligible employees receive a competitive and comprehensive benefit package including: Competitive Salary! Health Insurance – Medical, Dental, Vision Basic Life & AD&D Coverage (100% Company Paid) 401K Plans – Company Matching Available Paid Vacation, Sick Leave and Holidays! Flexible Spending Accounts Cell Phone Discount Plans Free Notary Service

General Duties Accurately explain all FDA approved birth control methods Provide specific instructions on the patient’s selected birth control method Refer callers seeking information about abortion to the Call Center or Surgical Services Inform callers in a non-directive manner about all options available to them in the event of an unintended pregnancy and make a referral for service based on the caller’s needs Describe the difference between medication and surgical abortion Answers telephones, makes and confirms appointments appropriately both on the phone and in the appointment system. Screens patients’ financial status and confirms fee information. Makes accurate entries into data system for medical visits and collection of fees. Ensures information is correct in both data system and paperwork including patient chart. Correctly follows all cash, check and credit/debit card handling procedures. Prepares and ensures accuracy of bank deposits, daily balances, and end of day cashiering procedures. Interviews patients, takes vital signs and completes all required documentation accurately. Provides patient information per Planned Parenthood policies and protocols. Performs lab procedures and controls according to protocols. Maintains accurate lab records and compliance standards. Performs phlebotomy and high complexity lab tests specific to program design. May perform research duties which include, but are not limited to recruiting and referring patients to research studies, screening patients for eligibility, obtaining informed consent from patients, documenting study data in ECW or paper as indicated, set-up of study specimens for NP collection Helps to maintain patient records, filing systems, data systems, patient logs. Prepares exam and procedure rooms for patients; keeps all areas clean and fully stocked. Assists physicians/clinicians as needed. Strictly follows all OSHA guidelines for reducing risk of exposure to bloodborne pathogens and in the handling and disposal of hazardous waste. Uses PPE as required. Appropriately resolves or refers all patient issues, problems or complaints. Ensures patient confidentiality at all times. Assists in preparing monthly supply requisitions and maintaining inventory control. Interacts/communicates with patients in a non-judgmental, non-directive and non-biased manner. Assists with patient recall and follow-up, as assigned by supervisor. Travels to other health centers as required by the Health Center Manager/Director.
Full Time
4/12/2019
Houston
Planned Parenthood Gulf Coast (PPGC) is seeking Bilingual Health Center Assistants (English/Spanish) to join our health center in the Houston area. In this position, the Health Center Assistant will provide confidential, quality patient care including patient intake, fee assessment and collection, general health care and contraceptive information, as well as assist with medical services.
**Must Be Bilingual (English / Spanish)**

Eligible employees receive a competitive and comprehensive benefit package including: Competitive Salary! Health Insurance – Medical, Dental, Vision Basic Life & AD&D Coverage (100% Company Paid) 401K Plans – Company Matching Available Paid Vacation, Sick Leave and Holidays! Flexible Spending Accounts Cell Phone Discount Plans Free Notary Service

General Duties Accurately explain all FDA approved birth control methods Provide specific instructions on the patient’s selected birth control method Refer callers seeking information about abortion to the Call Center or Surgical Services Inform callers in a non-directive manner about all options available to them in the event of an unintended pregnancy and make a referral for service based on the caller’s needs Describe the difference between medication and surgical abortion Answers telephones, makes and confirms appointments appropriately both on the phone and in the appointment system. Screens patients’ financial status and confirms fee information. Makes accurate entries into data system for medical visits and collection of fees. Ensures information is correct in both data system and paperwork including patient chart. Correctly follows all cash, check and credit/debit card handling procedures. Prepares and ensures accuracy of bank deposits, daily balances, and end of day cashiering procedures. Interviews patients, takes vital signs and completes all required documentation accurately. Provides patient information per Planned Parenthood policies and protocols. Performs lab procedures and controls according to protocols. Maintains accurate lab records and compliance standards. Performs phlebotomy and high complexity lab tests specific to program design. May perform research duties which include, but are not limited to recruiting and referring patients to research studies, screening patients for eligibility, obtaining informed consent from patients, documenting study data in ECW or paper as indicated, set-up of study specimens for NP collection Helps to maintain patient records, filing systems, data systems, patient logs. Prepares exam and procedure rooms for patients; keeps all areas clean and fully stocked. Assists physicians/clinicians as needed. Strictly follows all OSHA guidelines for reducing risk of exposure to bloodborne pathogens and in the handling and disposal of hazardous waste. Uses PPE as required. Appropriately resolves or refers all patient issues, problems or complaints. Ensures patient confidentiality at all times. Assists in preparing monthly supply requisitions and maintaining inventory control. Interacts/communicates with patients in a non-judgmental, non-directive and non-biased manner. Assists with patient recall and follow-up, as assigned by supervisor. Travels to other health centers as required by the Health Center Manager/Director.
Full Time
4/12/2019
Houston
Planned Parenthood Gulf Coast (PPGC) is seeking Bilingual Health Center Assistants (English/Spanish) to join our health center in the Houston area. In this position, the Health Center Assistant will provide confidential, quality patient care including patient intake, fee assessment and collection, general health care and contraceptive information, as well as assist with medical services.
**Must Be Bilingual (English / Spanish)**

Eligible employees receive a competitive and comprehensive benefit package including: Competitive Salary! Health Insurance – Medical, Dental, Vision Basic Life & AD&D Coverage (100% Company Paid) 401K Plans – Company Matching Available Paid Vacation, Sick Leave and Holidays! Flexible Spending Accounts Cell Phone Discount Plans Free Notary Service

General Duties Accurately explain all FDA approved birth control methods Provide specific instructions on the patient’s selected birth control method Refer callers seeking information about abortion to the Call Center or Surgical Services Inform callers in a non-directive manner about all options available to them in the event of an unintended pregnancy and make a referral for service based on the caller’s needs Describe the difference between medication and surgical abortion Answers telephones, makes and confirms appointments appropriately both on the phone and in the appointment system. Screens patients’ financial status and confirms fee information. Makes accurate entries into data system for medical visits and collection of fees. Ensures information is correct in both data system and paperwork including patient chart. Correctly follows all cash, check and credit/debit card handling procedures. Prepares and ensures accuracy of bank deposits, daily balances, and end of day cashiering procedures. Interviews patients, takes vital signs and completes all required documentation accurately. Provides patient information per Planned Parenthood policies and protocols. Performs lab procedures and controls according to protocols. Maintains accurate lab records and compliance standards. Performs phlebotomy and high complexity lab tests specific to program design. May perform research duties which include, but are not limited to recruiting and referring patients to research studies, screening patients for eligibility, obtaining informed consent from patients, documenting study data in ECW or paper as indicated, set-up of study specimens for NP collection Helps to maintain patient records, filing systems, data systems, patient logs. Prepares exam and procedure rooms for patients; keeps all areas clean and fully stocked. Assists physicians/clinicians as needed. Strictly follows all OSHA guidelines for reducing risk of exposure to bloodborne pathogens and in the handling and disposal of hazardous waste. Uses PPE as required. Appropriately resolves or refers all patient issues, problems or complaints. Ensures patient confidentiality at all times. Assists in preparing monthly supply requisitions and maintaining inventory control. Interacts/communicates with patients in a non-judgmental, non-directive and non-biased manner. Assists with patient recall and follow-up, as assigned by supervisor. Travels to other health centers as required by the Health Center Manager/Director.
Full Time
4/12/2019
Houston
Planned Parenthood Gulf Coast (PPGC) is seeking Bilingual Customer Service Representatives (English/Spanish) to join our Contact Center in the Houston area. In this position, the Customer Service Representative will provide confidential, quality client services including appointment setting, eligibility and fee assessment, reproductive health care and contraceptive information, as well as associated clerical functions.
Eligible employees receive a competitive and comprehensive benefit package including: Competitive Salary! Health Insurance – Medical, Dental, Vision Basic Life & AD&D Coverage (100% Company Paid) 401K Plans – Company Matching Available Paid Vacation, Sick Leave and Holidays! Flexible Spending Accounts Cell Phone Discount Plans Free Notary Service
DUTIES AND RESPONSIBILITIES Answers telephones, schedules and confirms appointments appropriately and accurately, both on the phone and in the appointment system for the Family Planning, Dysplasia and Abortion providing Health Centers. Screens patient’s financial status and confirms fee information. Accurately verifies Medicaid information using TMHP website. Makes accurate entries into data system for medical visits collection of fees and verifies commercial insurance. Provides proactive, timely and direct communication in all areas of Contact Center operations to Supervisor. Provides information to callers regarding all Planned Parenthood services, including clinical research studies. Assists with client recruitment for current clinical trials. Proactively helps to “sell” Planned Parenthood services. Helps to maintain accurate patient records, data systems, patient logs including abnormal follow-up, record transfers and Electronic Medical Records (EMR). Informs and counsels patients about negative or abnormal STI results (excluding HIV) Assists patients with questions intended for physicians/clinicians as needed and accurately records/assigns those questions in EMR. Answers inbound phone calls of 350 plus per week Meet individual call answer goals, scheduling goals and talk time goals. Directs inbound calls to appropriate destinations/departments/personnel Provides accurate information on birth control methods, sexually transmitted diseases, including HIV, pregnancy testing, abortion services and reproductive health care, in response to caller questions. Accurately give information to women over the phone seeking abortion services regarding “A Woman’s Right to Know” and how to access the TDH website for additional information. Appropriately resolves or refers all patient/caller issues, problems or complaints. Adheres to all HIPAA guidelines/regulations and maintains confidentiality of all information at all times
Full Time
4/12/2019
Houston
Planned Parenthood Gulf Coast (PPGC) is seeking Bilingual Customer Service Representatives (English/Spanish) to join our Contact Center in the Houston area. In this position, the Customer Service Representative will provide confidential, quality client services including appointment setting, eligibility and fee assessment, reproductive health care and contraceptive information, as well as associated clerical functions.
Eligible employees receive a competitive and comprehensive benefit package including: Competitive Salary! Health Insurance – Medical, Dental, Vision Basic Life & AD&D Coverage (100% Company Paid) 401K Plans – Company Matching Available Paid Vacation, Sick Leave and Holidays! Flexible Spending Accounts Cell Phone Discount Plans Free Notary Service
DUTIES AND RESPONSIBILITIES Answers telephones, schedules and confirms appointments appropriately and accurately, both on the phone and in the appointment system for the Family Planning, Dysplasia and Abortion providing Health Centers. Screens patient’s financial status and confirms fee information. Accurately verifies Medicaid information using TMHP website. Makes accurate entries into data system for medical visits collection of fees and verifies commercial insurance. Provides proactive, timely and direct communication in all areas of Contact Center operations to Supervisor. Provides information to callers regarding all Planned Parenthood services, including clinical research studies. Assists with client recruitment for current clinical trials. Proactively helps to “sell” Planned Parenthood services. Helps to maintain accurate patient records, data systems, patient logs including abnormal follow-up, record transfers and Electronic Medical Records (EMR). Informs and counsels patients about negative or abnormal STI results (excluding HIV) Assists patients with questions intended for physicians/clinicians as needed and accurately records/assigns those questions in EMR. Answers inbound phone calls of 350 plus per week Meet individual call answer goals, scheduling goals and talk time goals. Directs inbound calls to appropriate destinations/departments/personnel Provides accurate information on birth control methods, sexually transmitted diseases, including HIV, pregnancy testing, abortion services and reproductive health care, in response to caller questions. Accurately give information to women over the phone seeking abortion services regarding “A Woman’s Right to Know” and how to access the TDH website for additional information. Appropriately resolves or refers all patient/caller issues, problems or complaints. Adheres to all HIPAA guidelines/regulations and maintains confidentiality of all information at all times
Full Time
4/12/2019
Houston
Description We need people who are not afraid to make decisions and exercise some creativity. Are you a problem solver? Are you looking for opportunities to grow with a progressive company that has been described as “amazingly awesome” (true story). You might have a home with us! Rausch, Sturm, Israel, Enerson & Hornik LLP is a multistate Creditor's Rights law firm with head quarters in Brookfield, WI. Here, we believe that a company is its people, and ours are exceptional. We are looking to bring on a dedicated, results driven individual who thrives in a fast paced environment with shifting priorities to fill a Legal Operations position in our Houston, TX office to start immediately.
Chosen candidates will be joining an energetic and growing organization where their hard work and input will be integral to the continued success and future growth of Rausch Sturm. We encourage professional development, peer to peer learning, and celebrate hard work and accomplishments. We offer: Flexible and/or seasonal employment. Competitive pay and bonus opportunities. Paid development programs that prepare you to engage with the customers of some of the largest financial institutions in the world. Professional/Personal development opportunities. Medical, dental, vision, life, long-term and short term disability options, and 401(k) Responsibilities include, but are not limited to: Updates electronic files. Handles phone calls, on occasion, from Court System. Assists with preparation of trial/hearing folders. Assists with preparation of pleadings and correspondence. Processes mail daily and ensures all information received is updated properly in the collection software system. Scans, copies, prints, and redacts legal documents. Other responsibilities as assigned.
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