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Customer Service
Full Time
10/4/2019
All Covered, IT Services Division of Konica Minolta Business Solutions (KMBS), is the leading national IT services company serving SMB to enterprise markets. Offering a wide variety of career opportunities, All Covered is an excellent choice for motivated IT professionals interested in a stimulating and progressive work environment.
With over 1,000 employees across the U.S. and Canada, All Covered has a highly skilled team of professionals focusing on superior quality service delivery to our customers. We offer hands-on technical training on the most relevant technologies in the industry and career path advancement in all levels of the company.
Please join us in our exciting growth and pursue a rewarding career with All Covered! Position Objective Konica Minolta currently has an exciting opportunity for an IT Services Consultant! The IT Services Consultant (ITSC) role is market-based sales and business development position. An ITSC may cover a single large market or multiple smaller markets within the region. The primary responsibilities of the role are to help grow All Covered sales through presenting and closing: Recurring professional, managed and cloud service solutions or All Covered Care (ACC). Strategic and complex IT project and procurement opportunities to prospects and existing clients. These sales are consultative to our prospects and customers and collaborative internally. ITSC’s rely on operations, delivery, relationship management, executive and other sales resources throughout various stages of an opportunity’s progression. ITSC’s will work closely with the local Konica Minolta Business Solutions sales team and their customers to cross-sell our services for the mutual benefit of each division. Additionally, ITSC’s develop their territories through business development initiatives and networking activities such as mixers, tradeshows, Better Business Bureau and Chamber of Commerce initiatives, etc. as well as by soliciting references from existing All Covered customers. Essential Job Functions Apply an in-depth understanding of All Covered services, programs, and sales methodology to address complex and strategic ACC, project and procurement opportunities. Work with regional engineering project resources, regional relationship management resources, sales and management resources to achieve and exceed quota. Work with Konica Minolta local offices to cross-sell IT Services to their client and prospect base. Provide thorough and accurate insight into the financial results and forecast of sales of strategic and complex ACC, project and procurement services. With support from marketing and channel strategy resources, present special programs to prospects and All Covered Care clients. Develop a thorough understanding of how All Covered services create value for customers. Develop a thorough understanding of technology services and trends. Key Performance Metrics: Sales Activities. Managed Services Quota Attainment. Project Services Quota Attainment. Project Procurement Quota Attainment. Client Retention. Competencies (Knowledge, Skills and Abilities) Sales/business development experience, with a record of meeting and exceeding quota. High level of financial acumen, in order to have “business discussions with business people.” Strong communication, presentation, listening skills. Ability to effectively deliver difficult messages while emphasizing positive, future-oriented perspectives. Technical aptitude, with the ability to appropriately apply technical service base to individual customer needs. Highly adaptable to changes in business direction, services, and needs from a prospect, client and All Covered perspective. Possess the ability to influence vs. control others. Successful track record of sales and relationship management with notable accomplishments. Strong analytical and strategic thinking skills. Ability to coordinate multiple sales activities. Exceptional interpersonal, oral and written communication skills. Exception planning, organization and time management skills; self-starter. High level of professionalism and integrity; good judgment. Good negotiating skills. Superior work ethic and high energy level. Ability to work with all levels of the organization. Computer skills (including Word, Excel, SalesForce contact management). Konica Minolta Offers: Competitive salary (base salary + commissions). Outstanding benefits package (including medical, dental, vision, life insurance) 401(k) plan with matching company contribution Generous holiday and paid time off schedules Tuition Reimbursement Program Ongoing professional development training Konica Minolta is an equal opportunity and affirmative action employer. We consider all qualified applicants for employment without regard to race, color, religion, creed, national origin, sex, pregnancy, age, sexual orientation, transgender status, gender identity, disability, alienage or citizenship status, marital status or partnership status, genetic information, veteran status or any other characteristic protected under applicable law.
Full Time
10/4/2019
Job Title:  IT Services Consultant - All Covered
All Covered, IT Services Division of Konica Minolta Business Solutions (KMBS), is the leading national IT services company serving SMB to enterprise markets. Offering a wide variety of career opportunities, All Covered is an excellent choice for motivated IT professionals interested in a stimulating and progressive work environment.
With over 1,000 employees across the U.S. and Canada, All Covered has a highly skilled team of professionals focusing on superior quality service delivery to our customers. We offer hands-on technical training on the most relevant technologies in the industry and career path advancement in all levels of the company.
Please join us in our exciting growth and pursue a rewarding career with All Covered! Position Objective Konica Minolta currently has an exciting opportunity for an IT Services Consultant! The IT Services Consultant (ITSC) role is market-based sales and business development position. An ITSC may cover a single large market or multiple smaller markets within the region. The primary responsibilities of the role are to help grow All Covered sales through presenting and closing: Recurring professional, managed and cloud service solutions or All Covered Care (ACC). Strategic and complex IT project and procurement opportunities to prospects and existing clients. These sales are consultative to our prospects and customers and collaborative internally. ITSC’s rely on operations, delivery, relationship management, executive and other sales resources throughout various stages of an opportunity’s progression. ITSC’s will work closely with the local Konica Minolta Business Solutions sales team and their customers to cross-sell our services for the mutual benefit of each division. Additionally, ITSC’s develop their territories through business development initiatives and networking activities such as mixers, tradeshows, Better Business Bureau and Chamber of Commerce initiatives, etc. as well as by soliciting references from existing All Covered customers. Essential Job Functions Apply an in-depth understanding of All Covered services, programs, and sales methodology to address complex and strategic ACC, project and procurement opportunities. Work with regional engineering project resources, regional relationship management resources, sales and management resources to achieve and exceed quota. Work with Konica Minolta local offices to cross-sell IT Services to their client and prospect base. Provide thorough and accurate insight into the financial results and forecast of sales of strategic and complex ACC, project and procurement services. With support from marketing and channel strategy resources, present special programs to prospects and All Covered Care clients. Develop a thorough understanding of how All Covered services create value for customers. Develop a thorough understanding of technology services and trends.
Konica Minolta Offers: Competitive salary (base salary + commissions). Outstanding benefits package (including medical, dental, vision, life insurance) 401(k) plan with matching company contribution Generous holiday and paid time off schedules Tuition Reimbursement Program Ongoing professional development training Key Performance Metrics: Sales Activities. Managed Services Quota Attainment. Project Services Quota Attainment. Project Procurement Quota Attainment. Client Retention.

Full Time
10/1/2019
The Opportunity Worldpay continues to grow rapidly, which demands we be at the ready to answer and resolve all inquiries and issues our partners and clients may face. By offering excellent customer service, we can build a relationship of trust and assurance in what Worldpay provides to customers-and often, turn them into advocates. To that end, a knowledgeable team with all the answers is vital to our continued growth. The Associate Technical Support Specialist is a critical component in delivering supreme support and service to our clients and partners. He/she will be an early point of contact for many customers and will prove to be a valuable resource whether it's answering and resolving issues or knowing the right department to send a customer with more complex queries. A World of Opportunity We're turbo-charging our industry by nurturing the fintech experts needed to help our customers prosper. We don't try to ride the winds of change. We create them. We're proud to be shaping the future of payments by supporting the growth and development of our colleagues. We provide opportunities to learn and the flexibility needed to get the job done. We strive to hire the best and to create a climate where curiosity is king. So, wherever you join us around the world, we'll empower you to fulfill your potential. If this is the kind of career experience you're looking for, we invite you to apply today. The Day-to-Day Responsibilities: Working in a technical support facility or call center, incumbents ensure that customers receive the highest quality hotline technical support. Responds to customer service inquiries regarding company products, features and/or services. Researches, documents and communicates recurring technical issues. Facilitates and coordinates Returned Material Authorization (RMA) as necessary. Will provide multiple levels of escalated support based on the complexity of the technical issue. Will refer problems of an unusual, unsolvable nature to technical engineers. Delivers service at a high standard while knowing when to escalate and where to go for information.
The Company Worldpay is a global payments leader powering international commerce with deep fintech expertise and a shared passion for our customers. Whether in-store, online, or on a mobile device, we process over 40 billion transactions annually and offer more than 300 payment methods supporting 126 currencies across 146 countries. It's the perfect place for exceptional people to take their careers to the next level.
Full Time
9/30/2019
$15.00 to $17.00 / hr
Job Description Our Technical Support Advisors provide support to resolve customer technology problems through a series of trouble shooting activities in a virtual call center environment. Common solutions include resolving username and password problems, data sharing & synchronization, uninstalling/reinstalling basic software applications, verifying proper hardware and software configuration and set up, power cycling devices, navigating customers through application menus, and troubleshooting email issues. This is a performance based organization where all calls are recorded, monitored, and reviewed on a daily basis. You will be responsible for support of Computers and Operating Systems, tablets, MP3 players and other technical devices.
Perks of joining KellyConnect: Paid training at $12-$14/hr After 90 days Advisors are eligible for a one-time $500 tenure bonus Advisor earning potential of $15-$17/hr Explosive growth opportunities into departments such as Leadership, Quality Assurance, and Training
Duties and Tasks/Essential Functions: Interact with customers in response to inquiries, concerns, and requests about products and services Gather customer/product information and determine the issue by analyzing the symptoms Diagnose and resolve technical issues involving internet connectivity, email, application downloads, and more Research using available resources, including article database systems Complete required training to stay current with system information, changes, and updates Participate in frequent 1:1/classroom video coaching sessions with leadership Exemplary attendance and punctuality
Full Time
9/26/2019
$690 to $864 / wk
Section: IT/Digital Strategies               
Workdays & Hours: Monday - Friday 10:00 AM – 7:00 PM (Subject to Change)                                                                               DESCRIPTION OF DUTIES / ESSENTIAL FUNCTIONS Houston Public Library seeks energetic, self-motivated, customer service oriented individual who can work in the capacity of IT Specialist - Client Support. The person hired for this position will perform the following functions: Driving is an essential function of this position, as the selected candidate will frequent different Houston Public Library locations, and therefore must have a valid Driver's License and be compliant with the City of Houston policy on driving (AP 2-2). Responsible for supporting HelpDesk operations ensuring that all calls and emails to the helpdesk are handled in a timely and professional manner for the Houston Public Library Department. Assist with and perform troubleshooting for a wide variety of applications, hardware and software, including facilitating client support requests to repair, install, move, or change computer hardware, applications and other system requests. Resolve most issues over the phone with users and using remote support tools and ensures customer satisfaction with resolution and services provided. Handle calls and emails everyday regarding anything from network outages, email issues, password resets and other application issues. Work collaboratively with other IT employees and other divisions in the department to resolve issues in a timely manner. Function as Tier 2 support at the HelpDesk and engages the appropriate support teams to resolve support requests. Work in special projects and other duties as assigned.
WORKING CONDITIONS The position routinely requires lifting of moderately heavy items, such as computers, printers, or records boxes (up to 40 pounds) and/or stooping, bending, and extensive use of a computer display terminal. May have on-call responsibilities and rotating shifts.   
SALARY INFORMATION        
Factors used in determining the salary offered include the candidate's qualifications as well as the pay rates of other employees in this classification.
Full Time
9/25/2019
Sutherland is seeking a motivated and passionate person to join us as a Chat- Care & Tech Support Specialist. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you! On our team you will enjoy: A supportive team environment- All efforts are collective, so you are never alone Top-notch paid training- A chance to learn and earn Unlimited advancement opportunities- Your career development is never-ending Rewarding benefits package- Your well-being is top priority Flexible scheduling- We offer part time and full-time schedules that fit your needs Unique work environment- This is an on-site position in an energetic, fun, and modern work environment in our Houston Office Your new Career will include: The Chat- Care & Tech Support Specialist is responsible for providing an Excellent Customer Experience and Technical Support by promptly and accurately responding to customer inquiries/issues via digital channels. Such platforms may be, but are not limited to: Webchat, messaging platforms, Social Networks (Facebook, Twitter), and email. Chat- Care & Tech Support Specialist will, on occasion, interact with customers verbally via outbound phone calls. We are looking for tech savvy people to provide support for mobile wireless customers. Due to channels of communication, some responses to customers may represent the client publicly. Responsibilities include: early identification of trending issues and communication of possible impacts. Technical competency around mobile wireless devices and wireless carriers is key in this arena, as the Chat- Care & Tech Support Specialist will be the front-line responder and act as a consulting concierge for helping customers find the best possible solution. These options are dynamic and change based on issue, product, service impacting events, and evolution of our client’s service offering. The Chat- Care & Tech Support Specialist will act as an advocate for the company in social care spaces by using engaging dialogue and answering questions appropriate to the incoming care format in accordance to the brand voice. Hour of Operation: Monday – Friday 6:00 am – 11:00 pm Saturday & Sunday 7:00 am- 10:00 pm
Full Time
9/20/2019
Overview For over 20 years, G&A Partners has been helping entrepreneurs grow their businesses, take better care of their employees, and enjoy a higher quality of life by providing proven HR solutions and technology.
One of G&A Partners’ clients is a financial institution located in Houston, TX and they are looking for an experienced IT Support Specialist to join their dynamic team. To maintain, modify and test changes to existing software programs and products. Uses object-oriented designmethodologies and product specifications to develop and enhance software products, components or modules.
Provide prompt responses to client calls and emails to the service desk with a commitment to overall client satisfaction, gather pertinent information related to the problem, first call resolution when applicable, and further escalation via ticketing system for second level escalation Responsibilities 70% Primary interface for all eCU Technology services and support requests via telephone, self-service and email requests. 5% Provide notice to clients regarding planned maintenance and unscheduled outages. 5% Ensures clients are updated on outstanding services requests. 15% Provide support to SQA and Client team by creating tickets regarding change requests and bug fixes. 5% Perform other job duties as assigned. To provide conspicuously awesome service to clients. To resolve issues on a first call basis when applicable and provide timely updates to clients regarding second level issues. To provide support to the SQA and Client team when needed. To display a technically-savvy aptitude and be motivated to work in a fast-paced environment/adaptive to change.
Full Time
9/20/2019
MICRO CENTER is the nation’s leading computer and electronic device big box retailer! Our technology super store has an industry-leading 40,000+ selection of premier computer products and the most knowledgeable staff in the business. Micro Center has been ranked by one of the leading consumer advocacy magazines as a top walk-in store to purchase a PC based on merchandise selection, service and pricing. Work with us and help us on our mission to be the best computer and electronic device store in the world!
We are seeking self-motivated, friendly and knowledgeable Retail A+ Computer Technicians to diagnose and repair a variety of computer and electronic equipment and communicate with Service Department customers in our high-volume big box retail store. MAJOR RESPONSIBILITIES: Provide technical explanations, do problem analysis, and recommend complete solutions to walk-in customers through consultative solution selling; build repeat business through customer satisfaction. Identify, diagnose, and document hardware failure or software problems on a variety of computers or computer-related equipment. Recommend components/configurations and assemble customized computer systems. Provide timely, complete, and accurate information directly to customers via face-to-face, telephone, text, and email communication regarding their service event. Consistently achieve productivity, customer satisfaction, and sales attachment goals of the Service Department. Complete transactions and service events accurately and within established timeframes. Understand and utilize technical manuals and support resources while maintaining appropriate technical certifications (CompTIA A+ required, ACMT and ACiT a plus). Keep up-to-date on retail products and current technologies. Maintain a cash till and all cash handling responsibilities. Maintain the department by ensuring a clean work area and tracking inventory accurately. Support store operations by maintaining loss prevention awareness, assisting with Service Department activities, and helping to prepare for physical inventory. Communicate to Home Office I.T. on store system maintenance and technical problems. Present In-Store Customer Clinics. Participate in open and close procedures. Perform other duties and tasks as assigned. OUR GROWTH OPPORTUNITIES: At Micro Center, we empower our employees to set their sights high and blaze their own trails. This is a place where your future success and growth are truly a result of your own efforts and achievements. Our teams are made up of motivated individuals who work hard to advance their careers. Join our team and see how hard work, loyalty, competitive spirit and unwavering commitment to the customer can take you and your career to new places. BENEFITS & OTHER INFORMATION: Micro Center offers a balance between personal and professional interests, competitive pay, an employee discount on merchandise, flexible retail schedules and tuition reimbursement. In addition, a high-quality, competitive cafeteria benefits program is available on the first of the month following 60 days of active service to all full-time associates who work at least 30 hours per week. Micro Center has many options available to support your professional, health and wellness goals! Micro Center is an Equal Opportunity Employer. Pre-employment criminal background and substance abuse screening.
Full Time
9/5/2019
Planned Parenthood Gulf Coast (PPGC) is seeking a Health Center Assistants to join our health center in the Houston area. In this position, the Health Center Assistant will provide confidential, quality patient care including patient intake, fee assessment and collection, general health care and contraceptive information, as well as assist with medical services.

Eligible employees receive a competitive and comprehensive benefit package including: Competitive Salary! Health Insurance – Medical, Dental, Vision Basic Life & AD&D Coverage (100% Company Paid) 401K Plans – Company Matching Available Paid Vacation, Sick Leave and Holidays! Flexible Spending Accounts Cell Phone Discount Plans Free Notary Service

General Duties Accurately explain all FDA approved birth control methods Provide specific instructions on the patient’s selected birth control method Refer callers seeking information about abortion to the Call Center or Surgical Services Inform callers in a non-directive manner about all options available to them in the event of an unintended pregnancy and make a referral for service based on the caller’s needs Describe the difference between medication and surgical abortion Answers telephones, makes and confirms appointments appropriately both on the phone and in the appointment system. Screens patients’ financial status and confirms fee information. Makes accurate entries into data system for medical visits and collection of fees. Ensures information is correct in both data system and paperwork including patient chart. Correctly follows all cash, check and credit/debit card handling procedures. Prepares and ensures accuracy of bank deposits, daily balances, and end of day cashiering procedures. Interviews patients, takes vital signs and completes all required documentation accurately. Provides patient information per Planned Parenthood policies and protocols. Performs lab procedures and controls according to protocols. Maintains accurate lab records and compliance standards. Performs phlebotomy and high complexity lab tests specific to program design. May perform research duties which include, but are not limited to recruiting and referring patients to research studies, screening patients for eligibility, obtaining informed consent from patients, documenting study data in ECW or paper as indicated, set-up of study specimens for NP collection Helps to maintain patient records, filing systems, data systems, patient logs. Prepares exam and procedure rooms for patients; keeps all areas clean and fully stocked. Assists physicians/clinicians as needed. Strictly follows all OSHA guidelines for reducing risk of exposure to bloodborne pathogens and in the handling and disposal of hazardous waste. Uses PPE as required. Appropriately resolves or refers all patient issues, problems or complaints. Ensures patient confidentiality at all times. Assists in preparing monthly supply requisitions and maintaining inventory control. Interacts/communicates with patients in a non-judgmental, non-directive and non-biased manner. Assists with patient recall and follow-up, as assigned by supervisor. Travels to other health centers as required by the Health Center Manager/Director.
Full Time
9/5/2019
Planned Parenthood Gulf Coast (PPGC) is seeking Bilingual Health Center Assistants (English/Spanish) to join our health center in the Houston area. In this position, the Health Center Assistant will provide confidential, quality patient care including patient intake, fee assessment and collection, general health care and contraceptive information, as well as assist with medical services.
**Must Be Bilingual (English / Spanish)**

Eligible employees receive a competitive and comprehensive benefit package including: Competitive Salary! Health Insurance – Medical, Dental, Vision Basic Life & AD&D Coverage (100% Company Paid) 401K Plans – Company Matching Available Paid Vacation, Sick Leave and Holidays! Flexible Spending Accounts Cell Phone Discount Plans Free Notary Service

General Duties Accurately explain all FDA approved birth control methods Provide specific instructions on the patient’s selected birth control method Refer callers seeking information about abortion to the Call Center or Surgical Services Inform callers in a non-directive manner about all options available to them in the event of an unintended pregnancy and make a referral for service based on the caller’s needs Describe the difference between medication and surgical abortion Answers telephones, makes and confirms appointments appropriately both on the phone and in the appointment system. Screens patients’ financial status and confirms fee information. Makes accurate entries into data system for medical visits and collection of fees. Ensures information is correct in both data system and paperwork including patient chart. Correctly follows all cash, check and credit/debit card handling procedures. Prepares and ensures accuracy of bank deposits, daily balances, and end of day cashiering procedures. Interviews patients, takes vital signs and completes all required documentation accurately. Provides patient information per Planned Parenthood policies and protocols. Performs lab procedures and controls according to protocols. Maintains accurate lab records and compliance standards. Performs phlebotomy and high complexity lab tests specific to program design. May perform research duties which include, but are not limited to recruiting and referring patients to research studies, screening patients for eligibility, obtaining informed consent from patients, documenting study data in ECW or paper as indicated, set-up of study specimens for NP collection Helps to maintain patient records, filing systems, data systems, patient logs. Prepares exam and procedure rooms for patients; keeps all areas clean and fully stocked. Assists physicians/clinicians as needed. Strictly follows all OSHA guidelines for reducing risk of exposure to bloodborne pathogens and in the handling and disposal of hazardous waste. Uses PPE as required. Appropriately resolves or refers all patient issues, problems or complaints. Ensures patient confidentiality at all times. Assists in preparing monthly supply requisitions and maintaining inventory control. Interacts/communicates with patients in a non-judgmental, non-directive and non-biased manner. Assists with patient recall and follow-up, as assigned by supervisor. Travels to other health centers as required by the Health Center Manager/Director.
Full Time
9/5/2019
Planned Parenthood Gulf Coast (PPGC) is seeking Bilingual Customer Service Representatives (English/Spanish) to join our Contact Center in the Houston area. In this position, the Customer Service Representative will provide confidential, quality client services including appointment setting, eligibility and fee assessment, reproductive health care and contraceptive information, as well as associated clerical functions.
Eligible employees receive a competitive and comprehensive benefit package including: Competitive Salary! Health Insurance – Medical, Dental, Vision Basic Life & AD&D Coverage (100% Company Paid) 401K Plans – Company Matching Available Paid Vacation, Sick Leave and Holidays! Flexible Spending Accounts Cell Phone Discount Plans Free Notary Service
DUTIES AND RESPONSIBILITIES Answers telephones, schedules and confirms appointments appropriately and accurately, both on the phone and in the appointment system for the Family Planning, Dysplasia and Abortion providing Health Centers. Screens patient’s financial status and confirms fee information. Accurately verifies Medicaid information using TMHP website. Makes accurate entries into data system for medical visits collection of fees and verifies commercial insurance. Provides proactive, timely and direct communication in all areas of Contact Center operations to Supervisor. Provides information to callers regarding all Planned Parenthood services, including clinical research studies. Assists with client recruitment for current clinical trials. Proactively helps to “sell” Planned Parenthood services. Helps to maintain accurate patient records, data systems, patient logs including abnormal follow-up, record transfers and Electronic Medical Records (EMR). Informs and counsels patients about negative or abnormal STI results (excluding HIV) Assists patients with questions intended for physicians/clinicians as needed and accurately records/assigns those questions in EMR. Answers inbound phone calls of 350 plus per week Meet individual call answer goals, scheduling goals and talk time goals. Directs inbound calls to appropriate destinations/departments/personnel Provides accurate information on birth control methods, sexually transmitted diseases, including HIV, pregnancy testing, abortion services and reproductive health care, in response to caller questions. Accurately give information to women over the phone seeking abortion services regarding “A Woman’s Right to Know” and how to access the TDH website for additional information. Appropriately resolves or refers all patient/caller issues, problems or complaints. Adheres to all HIPAA guidelines/regulations and maintains confidentiality of all information at all times
Full Time
9/5/2019
SUMMARY OF JOB PURPOSE AND FUNCTION The Client Service Coordinator ("CSC") drives the flow of clients and pets through the hospital, maximizes the productivity of the veterinary medical team (in terms of numbers of clients and pets), ensures good communication with associates and clients, and coordinates the care of clients and pets in a happy, welcoming, friendly and efficient manner, influencing clients to return and refer their friends and families. ESSENTIAL RESPONSIBILITIES AND TASKS Live and exemplify the Five Principles of Mars, Inc. within self and team. Actively recruit new clients by promoting hospital services and route the flow of clients and pets to ensure superior client care and maximum productivity of the veterinary medical team.   Maximize the number of pets seen by the hospital team through through a productive and efficiently run hospital to support the needs of our wellness plan clients.   Provide professional, efficient and exceptional service at all times. This includes encouraging hospital visits, welcoming clients and pets, ensuring that they are comfortable in the hospital, and educating them about their pet's health.  Educate clients about Optimum Wellness Plans, preventative care, pet health needs and hospital services  Assist incoming clients by completing the required documentation, entering all pet information and history in the computer, utilizing proper collars and tags for identification, and ensuring prompt service.  Assist outgoing clients by providing all necessary instructions, information and invoices, dispensing prescription items per the veterinarian's instructions, selling retail products and scheduling future appointments.  Manage the finances by maintaining accurate balances and utilizing proper opening and closing procedures.  Conduct administrative functions as necessary.  Other job duties as assigned. THE FIVE PRINCIPLES Quality – The consumer is our boss, quality is our work and value for money is our goal. Responsibility – As individuals, we demand total responsibility from ourselves; as associates, we support the responsibility of others. Mutuality – A mutual benefit is a shared benefit; a shared benefit will endure. Efficiency – We use resources to the full, waste nothing and do only what we can do best.  Freedom – We need freedom to shape our future; we need profit to remain free.
Full Time
9/5/2019
Job 19-095MGS
The Guest Services Manager is responsible for the day-to-day operations of the Guest Services(GS) department. The primary objective of this team is to create a welcoming, informative, and positive experience for each guest and member entering the Museum. The top candidate is proactive and sees the Museum through a visitor’s lens. They coordinate staff efforts at entry points of the Museum, special exhibitions, and key locations across the Museum’s complex. The GS Manager is a champion of the guest purchase experience online, on site, and by phone. The GS department is the resource to the rest of the Museum for arranging ticket set-up and promo codes for all admission, programs, films, and events. The MFAH is expanding its main campus and the GS Manager will participate in strategic planning and implementation of new initiatives as they relate to the guest experience and mission of the Museum. They will manage a wide range of essential functions, including: Staff Management: Manage an administrative team plus an on-site admission team of 20-40 individuals,depending on the exhibition schedule Determine and manage staffing levels (permanent and temporary), hire, and train staff. Project needs and staff costs for special exhibitions when GS staff may distribute audiotours and scan tickets at points of entry Oversee operations of sales that come in by phone Create schedules for all sales staff, including opportunities for GS staff to represent the Museum at off-site sales and promotional opportunities Develop and document all policies and procedures relevant to GS department Maintain resources for sales staff and assure they are informed about daily updates toexhibitions, museum activities and other important information necessary to pass along to guests and prospective members Develop a consistent training program for onboarding staff that includes the MFAH Fine Art of Hospitality standards, and implement staff performance metrics
Member and Guest Relations: Ensure that the admission experience is consistently positive Determine best way to queue guests and make sure the admissions areas are “showready” prior to guests entering the Museum Oversee the process of responding to guest feedback and complaints, including thoseregarding ticket or admission issues Work directly with curatorial, marketing, and education departments to gather information about events, promotions, and opportunities to communicate to members and guests via a daily schedule for guests and/or the screens at the admission desks Develop timely and seasonal ideas that provide surprises to delight guests With curatorial, security, marketing and education teams, determine pertinent signage toassist guests with their visit throughout the main campus
Administrative: Oversee and manage annual expense budget, including staff compensation, for theGuest Services department Track admission revenue against goals, prepare and provide ongoing sales reports,attendance figures and analysis Manage all point-of-purchase areas (admissions desks, auditorium box office and use ofrelated hardware (sales terminals, printers, scanners, and EMV machines) Oversee the GS ticketing coordinator, who acts as the ticketing system representative,externally and internally GS ticketing coordinator manages set-up of sales items, memberships and ticketing for on-site, phone and Web with the IT department GS ticketing coordinator works with departments throughout museum to schedule and manage timely sales discounts and promotions Has oversight of the following daily accounting/sales operations Opening and closing point-of-purchase terminals Reconciling daily sales Reporting of daily sales and attendance figures Able to provide monthly, quarterly, and annual reporting of promo code usage to keydepartments Work with the head of Security to implement and conduct periodic reviews of security and emergency procedures Attend meeting as requested Handle timely tasks and prioritize workflow in a fast-paced guest-serving environment
Benefits: Group Medical and Dental Insurance, Life and Long Term Disability Insurance, Retirement Plan, Flexible Spending Plans, Paid Time Off, Reserve Time Off, Holiday Pay, Museum Membership and Discounts
Send resume and Museum Application
The Museum is an equal opportunity employer dedicated to a policy of nondiscrimination in employment without regard to race, creed, color, age, gender, gender identity, sexual orientation, religion, national origin, genetic information, disability, or protected veteran status.
Full Time
9/5/2019
We are seeking an experienced Client Service Representative to join our team. At VCA Jones Road Animal Hospital, we take our mission statement – your pet’s health is our top priority and excellent service is our goal – very seriously. With every opportunity, we aim to exceed each pet owner’s expectations.
We’re looking for a personable yet highly professional “service extraordinaire” to join us in delivering our mission to our clients and their pets.
Why We Need You As the face of VCA Jones Road, the Client Service Representative sets the tone for the practice as we build and maintain each customer's trust and confidence in our abilities. The CSR is the pivot around which the hospital operates and is responsible for: Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms. Scheduling and confirming appointments. Placing outbound calls for follow-ups and reaching out to prospective clients. Presenting and explaining fees, including processing payments. Recommending, selecting, and obtaining products and services, including prescriptions. Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control). Managing medical records, charts, reports and correspondence. Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all times—both inside and outside.
Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!
The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development).
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