Customer Service
Full Time
The Woodlands
Our story starts with a simple universal truth: Every business is a people business. Our people are our greatest assets at Alight Solutions because People Matter! We want you to join our company with 25 years of industry experience. Be Real with Alight and help us re-imagine how people and organizations thrive. We are now hiring ambitious, motivated Customer Care Representatives to work in our team focused premier HR contact centers. In this role, you will be on the front-line of care, ensuring the customer understands his or her health benefits, helping to navigate the annual enrollment process, qualifying a retirement plan withdrawal, or resolving payroll and other HR-related issues.

We Offer You A competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization: A full Benefits Package, starting on your first day of employment Health, Dental, Vision, Life Insurance and more. A 401k plan that includes a corporate match. Three weeks (15 days) of paid vacation and six paid holidays per calendar year. Career Development & Growth:  We provide ongoing training, coaching and development. We reward continuous improvement and encourage you to own your own development.  Take advantage of some of the best training and tools in the world to learn more about multiple areas of Human Resources!
As a Customer Care Representative, a typical day may include the following: Handling a high volume of inbound calls from our clients’ employees to answer questions, provide education, and solve complex HR and financial issues related to their health care benefits, 401k savings and retirement plans, leaves of absence, payroll, etc.  Processing transactions such as health enrollments, tax and direct deposit updates, 401k withdrawals or contributions, and retirement elections.  This may include additional research and ongoing casework. Leveraging your computer navigation skills to toggle between multiple screens and systems to provide answers and support. This may include assisting the caller in navigating the system as well.  Creating and updating files in our database and communicating with third parties to research and assist the customer with updates or inquiries.
By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight’s employment policies. Background checks may include some or all of the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, fingerprint verification, credit check, and/or drug test.  You will be notified during the hiring process which checks are required by the position.
At Alight, we believe that diversity should be visible, valued, and sustained throughout the organization. Alight provides equal treatment and employment opportunities to all employees and applicants for employment without regard to any protected status or other protected characteristic. Alight does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law.  In addition, we take affirmative action to employ and advance in employment qualified minorities, women, disabled persons, disabled veterans and other covered veterans.
Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities, sincerely held religious beliefs, practices and observances, unless doing so would result in an undue hardship. Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter.
Full Time
Sutherland is seeking a motivated and passionate person to join us as a Digital Customer Experience Expert. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you! On our team you will enjoy:
A supportive team environment- All efforts are collective, so you are never alone Top-notch paid training- A chance to learn and earn Unlimited advancement opportunities- Your career development is never-ending Rewarding benefits package- Your well-being is top priority Flexible scheduling- We offer part time and full-time schedules that fit your needs
Your new Career will include: The Digital Customer Experience Expert is responsible for providing Technical Support by promptly and accurately responding to customer inquiries/issues via digital channels. Such platforms may be, but are not limited to: Webchat, messaging platforms, Social Networks (Facebook, Twitter), and email.  Digital Customer Experience Experts will, on occasion, interact with customers verbally via outbound phone calls. We are looking for tech savvy people to provide level 1 support for mobile wireless customers. Due to channels of communication, some responses to customers may represent the client publicly.

Responsibilities include: Early identification of trending issues and communication of possible impacts. 

Technical competency around mobile wireless devices and wireless carriers is key in this arena, as the Digital Customer Experience Expert will be the front-line responder and act as a consulting concierge for helping customers find the best possible solution.  These options are dynamic and change based on issue, product, service impacting events, and evolution of our client’s service offering.
The Digital Customer Experience Expert will act as an advocate for the company in social care spaces by using engaging dialogue and answering questions appropriate to the incoming care format in accordance to the brand voice.
Hours of Operation: Monday - Friday   7:00am - 10:00pm Saturday - Sunday   10:00am - 8:00pm
Full Time
Full Time
IT FEELS GOOD HERE. A feeling remarkably different than that of a chain or branded hotels.

The duties and responsibilities of the Front Office Supervisor position include but are not limited to: Create, train and sustain a culture of guest service excellence in all front office personnel. Assist in developing sustainable training for all front office personnel (including Valet if applicable) regardless of employee’s tenure in the front office. Train staff in the learning and delivery of concierge services to guests. Updating communication boards for front office staff to stay current with downtown events, services and facilities so as to better assist guests. Delegate effectively. Demonstrate initiative and a positive attitude. Take ownership of guest service issues that are escalated and demonstrate superior problem-solving and follow up skills. Review zip code and email capture reports to support guest service agents in achieving goals. Review no show reports to ensure guests were charged. Receive and ensure all same day Expedia reservations. Ensure that all guest interaction with front desk staff is positive and professional and staff empowerment is encouraged and supported. Understand guest survey and Revinate results and scores and continually focus on ways to improve. Inspect all VIP rooms and amenities and conduct care calls to all VIP guests per VIP SOP. Maintain communication with Front Office staff and close out inventory when necessary when hotel is at high occupancy. Rate Check twice a week for 7 days out to confirm/ complete billing routing and adding Guest message to all promotional rate codes. – could be automated in the rate plan building? NOR1 upsell purchases and manually changing room type and adding the Extra in the reservations. Review comp set upgrade pricing twice a year, (Jan and Jun). Backing up Guest Service agents as demand requires. Checking inventory on high occupancy dates and assigning rooms if needed to balance the house. Maintain guest confidentiality as necessary. As may be necessary stage and oversee delivery of amenity packages to guest rooms as expressed in group resume, BEO or individual reservation. Enforce absolute adherence to PCI Guidelines from all front office staff. Manage cash handling procedures as prescribed in Magnolia Hotels’ procedures. Be the Hotel standard bearer for professionalism, appearance, service, and success to the Hotel staff. Conduct all other duties, responsibilities, actions and activities that are inherent in a Front Office Supervisor position Other duties as assigned by Front Office Manager

Some great benefits we offer:
$50 Metro bus card every month Medical, Dental, Vision after 30 days Birthday day off with pay We pay your citizen application fee We help towards your tuition We award you on your anniversary with a pair of shoes through Shoes for Crews We give back to school supplies every year for your children Discounted rooms at all Marriott Hotel properties.
Full Time
$11.50 to $12.75 / hr
ARS is a leader in the collection industry with over 20 years in business and continued growth in the organization has allowed us to open a new facility. This facility is located in Houston, Texas.
At ARS the Call Center Representative will have the opportunity to help people improve their financial standing. You will use creative problem solving and your exceptional customer service skills as you work with customers over the phone who previously have been unable to pay their account and come up with payment solutions.
Duties & Responsibilities: Handle a vast majority of inbound and outbound calls directly related to delinquent pre-charged off accounts or post charge off accounts. Determine the reason for delinquency to secure payment while building rapport with the customer. Negotiate for top dollar in a timely manner and meet daily, weekly and monthly collection standard goals. Educate customers on account terms and alternate payment programs and methods. Update client record with new information, dispositions and any other relevant notes about the account
We are not only here to help our customers, we are a great employer too! In return for your hard work and excellent service you will enjoy:
$11.50 to $12.75 an hour plus bonus potential (based on performance) Medical and Dental insurance 401k Plan! Recognition for individual achievements Progressive employee well-being program
Paid Holidays New Year’s Day Memorial Day 4th of July Labor Day Thanksgiving Day The day after Thanksgiving Christmas
And much more!

If you have what it takes to join the ARS team, compete with the best… and earn the best rewards, APPLY TODAY!
Deadline to apply is December 27th the start date is January 9th, 2019
Part Time
$8.70 / hr
Provide excellent customer service to members and participants; must become independent and proficient in the use of Active Net or primary software; assist with facility, event and program activities by performing assigned duties (i.e. facility supervision, child care, cursory cleanup of the facility as needed, sale of products, collecting membership cards, set up, take down, etc); ensure safe environment for participants; mentor CSR I staff as assigned; follow all City and Center policies.
Ability to communicate, follow directions and work independently to assist in providing customer service. May be responsible for opening and closing facilities; Work with staff to ensure quality customer service and/ or program delivery; General cash handling/ reconciliation and decision making skills are necessary. Merchandizing, inventory, stocking and the sale of products may be required. Direct contact with the public to deliver quality customer service is required.
The listed duties are essential job functions that the position has been created to perform.  The list of duties is not exhaustive. The employee may be called upon to perform any task that is implied from the listed duties or is within the scope of the job summary. Attendance and punctuality and basic decision making skills are essential functions of this position.
DUTIES Deliver quality customer service to the public, ensuring care and safety of all participants; Process memberships and program fees using Active Net or primary software. Operate cash register and general office equipment: phones, computers, copiers, fax machine, etc. Assist with set-up and take down for facility, event and program activities. Complete and submit all reports on time.
Full Time
Cinco Ranch
At OneMain, Consumer Lending Specialists empower customers – listening to their needs and providing access to friendly, fast and affordable financing for life’s expenses. In this position, you will have the opportunity to change lives on a daily basis while developing valuable skills that elevate your career.
ABOUT YOU You are motivated, goal orientated, and enthusiastic You believe in a workplace that fosters growth opportunities for those who are willing to earn them You have exceptional communication and follow-up skills People find you engaging and outgoing You thrive in a fast-paced environment You’re willing to listen and learn, building sales competencies and strategies that can help you advance your career IN THE ROLE You will develop new relationships and business, working with customers from their initial evaluation to close, keeping in touch with them throughout the loan process and sales cycle You will be a team player, and meet great people and mentors who can help you succeed and thrive in a lucrative profession Based on their inquiries (online or through customer service), you will talk with customers and offer them financial solutions that meet their goals You will learn how to succeed in a flourishing industry and build credit underwriting techniques and sales tools You will educate customers on the terms and conditions of their loan to ensure a clear understanding and manage collections activities, when necessary You will comply with company guidelines and procedures
Starting your career with OneMain, you have the potential to earn an annual salary plus incentives, with licensing requirements. We offer robust training programs and opportunities to advance your career to leadership roles, such as Branch Manager and District Manager.

OneMain team members benefit from: Competitive pay and sales-driven incentive programs, relocation benefits, health, dental, vision, 401K, profit sharing, paid time-off, paid volunteer time, tuition reimbursement and much more.
Our team members work in a collaborative manner to support one another to create a great work environment.
Take the first step toward a challenging and rewarding career at OneMain!  Apply now! ABOUT US As one of the nation's largest consumer finance organizations, OneMain serves more than one million customers with personal loans, automobile loans, and other credit-related products.
Full Time
Sugar Land
SUMMARY OF JOB PURPOSE AND FUNCTION The Client Service Coordinator ("CSC") drives the flow of clients and pets through the hospital, maximizes the productivity of the veterinary medical team (in terms of numbers of clients and pets), ensures good communication with associates and clients, and coordinates the care of clients and pets in a happy, welcoming, friendly and efficient manner, influencing clients to return and refer their friends and families. ESSENTIAL RESPONSIBILITIES AND TASKS Live and exemplify the Five Principles of Mars, Inc. within self and team. Actively recruit new clients by promoting hospital services and route the flow of clients and pets to ensure superior client care and maximum productivity of the veterinary medical team.   Maximize the number of pets seen by the hospital team through through a productive and efficiently run hospital to support the needs of our wellness plan clients.   Provide professional, efficient and exceptional service at all times. This includes encouraging hospital visits, welcoming clients and pets, ensuring that they are comfortable in the hospital, and educating them about their pet's health.  Educate clients about Optimum Wellness Plans, preventative care, pet health needs and hospital services  Assist incoming clients by completing the required documentation, entering all pet information and history in the computer, utilizing proper collars and tags for identification, and ensuring prompt service.  Assist outgoing clients by providing all necessary instructions, information and invoices, dispensing prescription items per the veterinarian's instructions, selling retail products and scheduling future appointments.  Manage the finances by maintaining accurate balances and utilizing proper opening and closing procedures.  Conduct administrative functions as necessary.  Other job duties as assigned. THE FIVE PRINCIPLES Quality – The consumer is our boss, quality is our work and value for money is our goal. Responsibility – As individuals, we demand total responsibility from ourselves; as associates, we support the responsibility of others. Mutuality – A mutual benefit is a shared benefit; a shared benefit will endure. Efficiency – We use resources to the full, waste nothing and do only what we can do best.  Freedom – We need freedom to shape our future; we need profit to remain free.
Full Time
Working at Chase means making a real difference every day for your customers, your community and yourself. How? By putting others first, doing what’s right and creating solutions that make lives better. Build your career on our strong foundation and help shape what’s next for you and for us.  Chase, a leading provider of diverse financial services worldwide, is actively seeking team members to create lifelong engaged relationships with our customers by delivering superior service and quality with every customer interaction. Successful candidates in this vital position are flexible and problem-solvers who enjoy helping customers resolve their questions and concerns.  We have opportunities for Specialist positions in our Customer Service group. Our Customer Service group provides exceptional customer service to our retail and credit card customers with a broad array of products and services.
Training Schedule:Formal paid training will take place dependent on the training requirements for the position and days and times of the training may vary. Specific information will be provided by the Recruiter. Work Schedule:Work schedules will vary. Candidates must be willing to work schedules during our operating hours, which include evenings and weekends. Specific information will be provided by the Recruiter. Our team members are dynamic. They seek opportunities to take initiative, adjust quickly to change, have a positive attitude, and take responsibility for results.  They are able to deliver a great customer experience, even when handling challenging situations by offering customers alternative solutions and enhanced products.
Full Time
DescriptionAre you looking for a fulfilling career with a successful company that is growing and profitable? At Vanguard Truck Centers we invest in our people and recognize that our employees are our greatest assets. We are seeking talent that is driven with a great attitude, has a desire for success, team-oriented and are ultimate leaders.
Mission: To lead the industry in consistently meeting or exceeding our customer's expectations in the pursuit of profitable growth.
Values: To protect our integrity first To promote ingenuity and challenge everything To develop people To pursue excellence
The Company: Our strength is in our people and team work. Vanguard Truck Centers owns and operates full service commercial truck centers in the United States. Our unique footprint allows us to provide a diverse range of products and services across many industries, and across the country.
Vanguard Truck Centers is a Successful Company that is Growing and Profitable!
ESSENTIAL DUTIES Essential Duties include the following. Other duties may be assigned. Assists all customers (retail and shop) in selecting required parts in a friendly, professional, and efficient manner. Informs customers of companion part requirements and specials, and ensures that the customer is exposed to the full product line. Answers phone calls, providing price quotes and other information. Reviews body shop estimates to be sure the parts that are ordered are correct and all pricing is in line with the estimate. Provides high level of service to internal and external customers. Pulls and fills orders from stock. Notifies parts manager of out-of-stock parts or shop materials that need immediate attention. Locates out-of-stock parts from outside source and submits an emergency order, if necessary. Notifies the service advisor and the customer when special ordered parts have been received. Notifies the body shop when all parts have arrived and when they will be delivered. Pulls orders for delivery to body shop, making sure all parts are tagged with customer names and job number. Follows up on back-ordered parts. Verifies will-call and back-order files weekly and returns to vendors, or stocks those items not picked up or required. Replenishes assigned inventory daily. Assists outside sales representatives with their orders. Makes sure all internal requests for parts are billed on service repair order. Receives payment from retail customers or obtains credit authorization. Ensures that all charge sales are signed by the customer. Ensures that all customers receive their copy of the invoice. Issues credit for parts returned, ensuring that the original invoice, or its number, is available so that purchase and pricing can be verified. Issues and tracks requested shop tools to technicians. Keeps orderly records of all repair orders, invoices, insurance estimates, and special order parts. Sets up orders for daily shipment, delivery, or pick-up. Solicits assigned accounts by phone. Keeps front and rear counter areas clean and uncluttered. Cleans computer terminals and printers daily. Participates in all training programs that are made available. Keeps current on new products and product updates. Participates with the parts manager in maintaining a lost sales tracking program. Maintains professional appearance.
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