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Full Time
12/14/2018
Houston
The Vice President of Marketing is responsible for the development and execution of all marketing activities to promote the Lone Star Flight Museum (LSFM). The VP's charge will be to maximize the marketing to drive admissions to the museum and to turn visitors and enthusiasts into LSFM members. This VP will report to the CEO and work with the museum leadership, Board of Directors, staff and volunteers to ensure a strong and consistent and impactful marketing effort
LSFM opened at Ellington Airport in September 2017. The museum serves to fulfill its mission to celebrate flight and achievements in Texas aviation in an inspiring educational environment that meets the needs of students and visitors of all ages. Emphasizing the role of science, technology, engineering and mathematics (STEM), LSFM’s vision is to be a dynamic educational museum reaching the youth of Texas as a destination experience of choice.
Marketing and Sales Create and activate a clear media strategy to build awareness of the museum, its collection, and education programs to increase general admissions. Establish and promote the brand identity through print communications, publications, electronic media, digital media, media relations and public events. Plan, manage and execute branding, market research, media planning, market segmentation, targeting and pricing strategies. Plan, purchase, and schedule print, television, radio, outdoor, and digital advertising. Develop and manage all creative materials including graphic elements, print, collateral, and electronic advertising. Develop and manage all digital marketing and content development for website and social media channels. Maintains records, builds metrics and provide reports around awareness, attendance, sales goals.
Membership Manage membership program including renewal, acquisition, and retention initiatives.
External Operations Identify and build strategic partnerships with local and regional community members, businesses and organizations to drive awareness and potential revenue. Determine, secure, and manage relationships with vendors and consultants. Manage all PR and press relations.
Internal Coordination Work as part of Senior Management Team to activate on short and long-term strategic issues. Work with the COO to ensure public facing employees (Admissions, Gift Shop, Education and Volunteers) are educated to all public promotions, events and pricing strategies. Collaborate with the CEO and Board of Directors to ensure a clear and accurate interpretation of the organization’s vision and direction.
Strategic Plan and Budget Develop and manage an annual strategic plan and recommend an annual marketing budget and manage costs according to the approved budget.
Employee Oversight Supervise, motivate and support a strategically focused marketing group. Conduct annual evaluations of all subordinate employees. Perform other duties as directed by the CEO
The Lone Star Flight Museum is an equal opportunity employer.
Full Time
12/14/2018
Houston
The Lone Star Flight Museum (LSFM) seeks an inspirational, creative, and motivated leader to direct a team that conceives, organizes, presents, and evaluates LSFM’s full range of educational programming for adults, youth and families. The successful hire will be expected to dramatically increase the Museum’s presence and influence in Houston, and to build bridges and develop new relationships with a wide variety of institutions and educational organizations in the region. The museum aspires to be a national standard bearer in providing formal and informal education programs that engage the youth and citizens of Houston, in impactful life-long learning.
Responsibilities and Duties:This VP serves as a key member of the senior staff, helping advance the mission of the museum and its service to the community. The position is responsible for the development and execution of all education programing for the museum. Programming consists of both on-site and outreach efforts and requires engagement with local school districts, public and private schools, home schools, teachers and other youth supporting organizations. Working with the museum staff, volunteers, and the Board of Directors, the VP of Education’s mission is to inspire our youth to reach higher, to enter into STEM careers and to appreciate the history of aviation in Texas.
Program DevelopmentDevelops and executes engaging STEM and/or history based learning programs for all audiences based on the museum design and exhibits; including planning, managing and coordinating programs, workshops, interpretive tours, and exhibit-related experiences Ensures youth education programs meet Texas Education Knowledge and Skill standards as appropriate and promotes school and teacher participation and support of museum programs Provides meaningful and actionable assessments of programs, modifying where required, and ensuring compliance with both annual goals and appropriate standards
External Relationships and Outreach Develops effective and supporting relationships with public, private, home school and youth/supporting organizations to promote engagement of museum education programs Develops both local and national relationships with other museum and cultural program centers. Coordinates museum interaction and relationship with the Texas Education Agency, Region IV, and other relevant formal education organizations Represents the museum at civic functions and professional conferences and meetings Internal Coordination Works as part of senior management team to activate on short and long-term strategic issues Coordinates program development with Marketing so that educational programs and marketing efforts are mutually supportive Coordinates new and existing programs with Development to maximize support and underwriting opportunities in terms of donations, grants and other philanthropy Works with the Curatorial staff to optimize exhibit and STEM focus areas. Ensures all education events and activities are known and tracked on the master events calendar for coordination and support purposes Supports development and implementation of public programs and activities Assures that educational programs are adequately publicized and provides input for routine newsletters and other digital marketing efforts Serve as the Museum’s key staff liaison to the Board of Directors Educational Committee that meets 3 – 4 times per year, advising on programming and long-range vision, and reporting on defined metrics Prepares progress reports for the CEO, the Board, external funders and others Strategic Plan and Budget Develops and executes an annual strategic plan Develops and manages annual budgets Employee and Volunteer Oversight Conducts annual evaluations of subordinate employees Determines volunteer requirements and ensures proper training and oversight Recruits and trains staff and volunteers as needed Performs other duties as directed by the CEO

The Lone Star Flight Museum is an equal opportunity employer.
Full Time
12/13/2018
Houston
An Agent Passenger Service performs all aspects of airport and passenger service functions including: Making reservations Preparation and issuance of tickets and itineraries Computation of fares Issuance of refunds Checking baggage Collection of excess baggage charges Providing passengers with general travel information Meets aircraft at gate or loading area Performs duties in the departure lounges or at boarding gates when enplaning and deplaning passengers Checks passenger ticket for validity and lifts appropriate coupon, completes all necessary arrangements for accommodating passengers holding reservations, standbys and their luggage Determines flight close-out time and prepares, completes and checks various flight forms for accuracy Invalidates tickets and completes post-departure procedures Performs lost and found activities Initiates tracing procedures for lost passenger articles Keeps owner informed of progress of search and returns found articles to customer Processes claims for damaged or lost baggage and personal articles and makes on-the-spot settlement of minor claims Forwards reports on larger claims to proper Company personnel Prepares and maintains required records and reports of lost and found activities Receives airfreight shipments, establishes acceptability, determines routing Classifies, computes rates and other tariff charges and collects payments Prepares routing data Carrier releases Transfer manifest drayage documents and various domestic and international forms Maintains inventory and records of shipments accepted, warehoused, dispatched and delivered to customers Other duties and functions related to the foregoing as directed by management Remain cognizant of WFS staff, security contractors, and visitors’ activities and report security breaches, suspicious occurrences, or non-compliance with the site security plan to managers or via the WFS whistleblower program.
Part Time
12/13/2018
Houston
$12.00 to $13.00 / hr
Worldwide Flight Services is hiring a RAMP SERVICE AGENT 
The work of a Ramp Service Agent includes the following: Loading and unloading of cargo (mail, express, baggage, freight, and company material) on and off aircraft; the transporting of cargo between terminals and aircraft. The ramp transfers of cargo where required; the receiving, delivering, and physical handling of freight and company material, export at the designated express docks, mail and baggage in the outbound baggage room. The completion of forms and messages related to and necessary for the performance of the designated locations of the functions described. The cleaning and servicing of cabin interiors, including cockpit and lavatories. Draining lavatories. Checking, handling, assembling, removing and installing passenger service cabin furnishings and supplies. Transporting such furnishings and supplies to and from aircraft. Assisting in loading, unloading and racking both filled and empty drums. In addition, de-icing aircraft, clear aircraft windshields, pushout/two aircraft and related guide an functions. Connect/remove ground power and ground start units. May be required to clean the exterior of aircraft with specialized cleaning fluids. May be assigned to perform routine cleaning of work areas, ramps, and facilities with or without powered equipment. May be assigned to assist in monitoring security of facility.  May be assigned to do routine automotive repair. Servicing and cleaning of powered and unpowered equipment. Comply with WFS site security procedures for assigned warehouse and other operations. Remain cognizant of WFS staff, security contractors, and visitors’ activities and report security breaches, suspicious occurrences, or non-compliance with the site security plan to managers or via the WFS whistleblower program.

4:00 AM – 7:00 AM (Tuesday-Friday) FIRST SHIFT 4:30 PM - 8:00 PM (Monday - Friday) SECOND SHIFT 7:00 PM – 10:00 PM (Monday-Friday) THIRD SHIFT Skeleton Crew on Saturday Morning  and Sunday Night   MANDATORY TRAINING For 1 week 8 AM to 3PM Monday – Friday (Varies)
Full Time
12/13/2018
Houston
Worldwide Flight Services is hiring a TWU Cargo Ramp Agent

Job Duties Under general supervision, this employee performs duties related to the handling, counting, receipting for pick-up, transfer and delivery of all cargo (which includes mail, express, baggage, freight to and from airmail facilities, other carriers, customer warehouses and various Company facilities). Receives cargo from and releases cargo to consignors, consignees, brokers, agents, truckers, etc., including checking, counting, receipting and loading and unloading connected therewith.  Handles warehouse cargo, including handling, moving, stacking, stamping, weighing, measuring, labeling, etc., and constructing and dismantling when necessary.  Performs duties related to the loading and unloading of aircraft and trucks, including the removal of tie down gear, and other related equipment.  This employee checks cargo and makes proper notations of tallies or other necessary documents and segregates in accordance with Company procedures.  Releases cargo in accordance with Company procedures.  Operates and checks Company vehicles and mechanized loading equipment in accordance with Company procedures in performance of above duties.  Receives, delivers and handles shipments carried to or from the country by customers.  The Cargo Agent is to assume responsibility in performing daily equipment preventive maintenance and safety checks. Drives Company operated automotive equipment for transporting personnel, baggage, and freight to and from points on or off the airport; loads and unloads baggage and material transported; cleans, arranges for servicing and maintaining assigned vehicle.  Works under the close supervision of Super Lead in the performance of above mentioned duties.  Cooperates with the Company in maintaining a neat and orderly office, warehouse and counter area, including the removal of snow and ice from walkways and truck docks.  Cooperates with the Company in maintaining and improving performance standards in accordance with Company established standards of performance measurements required by the airline customer and agreed upon by the Company.  Cooperates with the Company in improving productivity standards in accordance with established Company productivity measurements and requirements.  Comply with WFS site security procedures for assigned warehouse and other operations.   Remain cognizant of WFS staff, security contractors, and visitors activities and report security breaches, suspicious occurrences, or non-compliance with the site security plan to managers or via the WFS whistleblower program.
Full Time
12/11/2018
Houston
The Customer Contact Center is the go-to contact for customers who have questions about their travel, their MileagePlus accounts and more. This department also helps customers book and manage reservations.
Job overview and responsibilities
Individuals in this role provide leadership and administrative oversight for a team of Customer Care Specialists, IAM Representatives or Administrative employees who resolve and respond to customer service issues received via phone, email, mail, fax, social media avenues or via executives throughout the company. Through effective coaching, goal-setting, and facilitating a collaborative, team-based environment, Supervisors ensure that service levels, productivity, and quality goals are achieved. They will contribute to departmental planning, liaise with external personnel, execute departmental and corporate initiatives, and provide the tactical direction required to successfully manage day-to-day operations.
Leadership: Directs team, ensuring responses satisfactorily address customer concerns, in a manner consistent with audit and regulatory requirements (including DOT, EU, and CTA mandates) Provides clear expectations, training and guidance Operations: Monitors team performance to ensure volumes and staffing ratios are properly allocated, compensation volumes are within an appropriate range, and stakeholding departments are involved when external support is required Strategic planning for Customer Care, including subject matter reinforcement, support for new regulations and corporate directives, proactive reporting of trends related to regulatory/legal/flight incident cases, and setting department goals Manages brick and mortar agents, as well as those working remote
Full Time
12/11/2018
Houston
The United IT team designs, develops and maintains massively scaling technology solutions that are brought to life with innovative architectures, data analytics and digital solutions. Job overview and responsibilities
Responsible for the evaluation, implementation, and ongoing support of various platforms (application support, operating systems, software, and systems tools). Provide direct technical and application support in problem management, integration, and systems programming. Implement application releases, upgrades, and/or changes into the environment. Ensure application/server performance and availability meet design criteria and objectives through monitoring, timely service restoration, and tuning. Duties may include system implementation, application monitoring, system maintenance/administration, and troubleshooting and diagnostics.
Perform root cause analysis to quickly recover from service interruptions, and to prevent recurring problems Provide technical support, as needed, to the enterprise Consult with other business units (e.g. application groups, DBAs, middleware, etc.) to configure platforms for product installation and ongoing support Design and document enterprise standards and procedures Ensure platforms/systems conform to established enterprise/industry standards (systems management, security, operating systems, etc.) and reference models Implement changes to platforms with minimal impact to the business by following enterprise standards and procedures Monitor, manage, and tune platforms to ensure expected availability and performance levels are achieved Provide on-site, and on-call 7x24x365 support, as needed Coordinate activities with internal/external technology owners/service providers Plan and implement life cycle management of software and hardware Keep abreast of industry and technology trends Understand technical/business requirements gathered from the business units Analyze, design, and document platforms/systems to meet enterprise requirements Install, customize, maintain, test, and troubleshoot operating systems and other systems software Configure, install, maintain, test, and troubleshoot hardware systems