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Administrative / Clerical
Full Time
11/16/2018
Houston
IT FEELS GOOD HERE. A feeling remarkably different than that of a chain or branded hotels.
Human Resources Director Rated “One of the top 100 New Hotels in the World” by Condé Nast Traveler Magazine, Magnolia Houston, A Tribute Portfolio Hotel, was originally the home of the Houston Post Dispatch newspaper and later the corporate office for Shell Oil Company. After extensive renovations, this 1926 historic landmark is now one of Houston’s most distinct properties. The Magnolia Hotels Career Experience The Magnolia Hotels career experience is a partnership of your talents, skills and personality with our resources, service success and professional standards.  Our facilities exhibit the beauty of historic preservation furnished with modern styling.    We are not a collection of workers in a mass of square footage.  We are entrepreneurs in a unique environment of our own creation. We are committed to service to our guests, employees and community. Every employee in the Hotel will touch success. We are diverse in opinion, culture and life experiences.
Duties & Functions of the Human Resources Director The HR Director has a broad scope of duties and functions, but most importantly the HR Director is the connection to the hourly staff and management personnel to create the Hotel culture of one team, many successes.
Some great benefits we offer:
$50 Metro bus card every month Medical, Dental, Vision after 30 days Birthday day off with pay We pay your citizen application fee We help towards your tuition We award you on your anniversary with a pair of shoes through Shoes for Crews We give back to school supplies every year for your children Discounted rooms at all Marriott Hotel properties.
Full Time
11/14/2018
LaPorte
Greif, Inc. (NYSE: GEF, GEF.B) is a global leader in industrial packaging products and services and is pursuing its vision to become the world’s best performing customer service company in industrial packaging. The company produces steel, plastic, fibre, flexible, corrugated, and reconditioned containers, intermediate bulk containers, containerboard and packaging accessories, and provides filling, packaging and industrial packaging reconditioning services for a wide range of industries. Greif also manages timber properties in the south eastern United States. The company is strategically positioned with more than 200 operating locations in more than 40 countries to serve global as well as regional customers. MAJOR RESPONSIBILITIES Responsible for HR data entry of confidential employee records into the HRIS system, accuracy and completion of data input. Follow-up and troubleshoot questions for data integrity. Responsible for the compliance of the production employment process, relating to AAP/EEO data reporting and record retention. Coordinates interviews, pre-employment drug screening and background checks as requested. Assists assigned business units with production recruiting, selection, hiring and orientation of new hires that support the business strategy within the scope of state and federal employment laws. Conducts interviews with hourly candidates and makes initial recommendation for hire of candidates. Manages vendor relationship and candidate flow with local temporary employee agencies. May assist in the related activities of the relocation policy and expatriate policy for new hires/and or employee transfers. Generates reports and performs data analysis including recommendations to the plant management and HRBP. Provides HR support services including data entry, filing and tracking of information. Provides Human Resource transactional support to a business unit of up to 500 employees, ensuring administrative compliance with Human Resources policies, procedures, programs and governmental regulations. Provides first line employee relations support for basic issues. Assists with implementation of corporate programs, and identifies and implements programs to address human resources related business issues. Provides coaching and assistance to management on Workday issues, recommending solutions consistent with past practices and Company policies. Addresses concerns within the assigned business unit with Workday HRIS support, data integrity, and administrative compliance issues. Acts as a liaison between the assigned business unit and Alight for all data compliance and integrity concerns. Prepares documentation for review for Corporate Human Resources, Alight, or external legal regulatory agencies. Assists Company Industrial Relations representatives, Human Resources, and plant management with local contract administration compliance. Assists with implementation and communication of company policies and procedures as well as benefit and compensation policy. Conduct training and education sessions as required by the Human Resources team in conjunction with business needs. Participates in HR related projects as necessary.
Full Time
10/25/2018
$16.47 / hr
Part Time
10/24/2018
Houston
$12.00 to $13.00 / hr
Worldwide Flight Services is hiring a RAMP SERVICE AGENT 
The work of a Ramp Service Agent includes the following: Loading and unloading of cargo (mail, express, baggage, freight, and company material) on and off aircraft; the transporting of cargo between terminals and aircraft. The ramp transfers of cargo where required; the receiving, delivering, and physical handling of freight and company material, export at the designated express docks, mail and baggage in the outbound baggage room. The completion of forms and messages related to and necessary for the performance of the designated locations of the functions described. The cleaning and servicing of cabin interiors, including cockpit and lavatories. Draining lavatories. Checking, handling, assembling, removing and installing passenger service cabin furnishings and supplies. Transporting such furnishings and supplies to and from aircraft. Assisting in loading, unloading and racking both filled and empty drums. In addition, de-icing aircraft, clear aircraft windshields, pushout/two aircraft and related guide an functions. Connect/remove ground power and ground start units. May be required to clean the exterior of aircraft with specialized cleaning fluids. May be assigned to perform routine cleaning of work areas, ramps, and facilities with or without powered equipment. May be assigned to assist in monitoring security of facility.  May be assigned to do routine automotive repair. Servicing and cleaning of powered and unpowered equipment. Comply with WFS site security procedures for assigned warehouse and other operations. Remain cognizant of WFS staff, security contractors, and visitors’ activities and report security breaches, suspicious occurrences, or non-compliance with the site security plan to managers or via the WFS whistleblower program.

4:00 AM – 7:00 AM (Tuesday-Friday) FIRST SHIFT 4:30 PM - 8:00 PM (Monday - Friday) SECOND SHIFT 7:00 PM – 10:00 PM (Monday-Friday) THIRD SHIFT Skeleton Crew on Saturday Morning  and Sunday Night   MANDATORY TRAINING For 1 week 8 AM to 3PM Monday – Friday (Varies)
Full Time
10/23/2018
The Woodlands
Elevate your role, extend your impact. Alight reimagines how people and organizations thrive. Join the Alight team this Winter in The Woodlands ,TX as a Customer Care Representative, Supporting Benefits & HR Services.
Customer Care Representative, Supporting Benefits & HR Services
Our story starts with a simple universal truth: Every business is a people business. Our people are our greatest assets at Alight Solutions because People Matter! We strive for Excellence Every Day by collaborating with our clients and colleagues. At Alight, we Think Forward and we Act Now to shape the future of work and life for organizations, people and their families! Our company has 25 years of industry experience and we want you to join us.  Be Real with Alight and help us re-imagine how people and organizations thrive.
We are also hiring Bilingual Customer Care Representatives As a Customer Care Representative, a typical day to include the following: Handling a high volume of inbound calls from our clients’ employees as well as conduct outbound calls for follow up as required Greeting the employee, answering concerns and questions, educating them and solving complex issues relating to their health care benefits, 401k savings, life benefits, retirement plans, leave of absence, payroll and/or human resource related services Processing transactions such as, but not limited to, health enrollments, tax updates, direct deposit updates, 401k withdrawals or contributions, and retirement elections Utilizing your interpersonal skills and extensive on-the-job training to provide professional, knowledgeable, helpful, courteous, and responsive customer service with appropriate empathy statements as needed Recognizing/acknowledging the need for additional research in order to resolve any issues reported by the customer, and handle this casework throughout shift Accessing customer accounts and product information, by toggling between multiple screens and systems, to provide accurate answers and support within the parameters of Alight Solutions policies and procedures. Website navigation for the employee may be needed as well Creating and updating employee files in database, as authorized Communicating with third parties to assist the caller with updates or inquiries Staying current on Alight’s programs and services through on-going training provided by Alight Solutions and self-study Staying current on client’s programs and provisions through on-going training
We Offer You A competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization: A full Benefits Package - starting on your first day of employment – options include:  Health, Dental and Vision Insurance, Life Insurance and a 401k plan with a corporate match. People Matter is one of our company’s core values.  We are mindful that our actions affect the lives of millions in meaningful ways, through the work we do for our clients, our relationships with each other, and the contributions we make to our local and global communities. Diversity programs to ensure Alight promotes an inclusive, open culture with diversity in thought and style A corporate Wellbeing program (physical, social, emotional and financial wellbeing) that creates an environment and culture where leadership and colleagues are engaged, healthy and high performing. Career Development & Growth:  We provide ongoing training, coaching and development. We reward continuous improvement and encourage you to own your own development. Our Customer Care incentive program, DRIVE, allows you to take control of your career and growth. This program provides you with the foundation you need to lead to a path of success.
DISCLAIMER: Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units. Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, childbirth or related medical condition, veteran, marital, parental, citizenship, or domestic partner status, or any other status protected by applicable national, federal, state or local law. Alight Solutions is committed to a diverse workforce and is an affirmative action employer.
Full Time
10/23/2018
The Woodlands
Elevate your role, extend your impact. Alight reimagines how people and organizations thrive. Join the Alight team this Winter in The Woodlands ,TX as a Bilingual Customer Care Representative (English/Spanish), Supporting Benefits & HR Services.
Bilingual Customer Care Representative, Supporting Benefits & HR Services
Our story starts with a simple universal truth: Every business is a people business. Our people are our greatest assets at Alight Solutions because People Matter! We strive for Excellence Every Day by collaborating with our clients and colleagues. At Alight, we Think Forward and we Act Now to shape the future of work and life for organizations, people and their families! Our company has 25 years of industry experience and we want you to join us.  Be Real with Alight and help us re-imagine how people and organizations thrive. As a Bilingual Customer Care Representative, a typical day to include the following: Handling a high volume of inbound calls from our clients’ employees as well as conduct outbound calls for follow up as required Greeting the employee, answering concerns and questions, educating them and solving complex issues relating to their health care benefits, 401k savings, life benefits, retirement plans, leave of absence, payroll and/or human resource related services Processing transactions such as, but not limited to, health enrollments, tax updates, direct deposit updates, 401k withdrawals or contributions, and retirement elections Utilizing your interpersonal skills and extensive on-the-job training to provide professional, knowledgeable, helpful, courteous, and responsive customer service with appropriate empathy statements as needed Recognizing/acknowledging the need for additional research in order to resolve any issues reported by the customer, and handle this casework throughout shift Accessing customer accounts and product information, by toggling between multiple screens and systems, to provide accurate answers and support within the parameters of Alight Solutions policies and procedures. Website navigation for the employee may be needed as well Creating and updating employee files in database, as authorized Communicating with third parties to assist the caller with updates or inquiries Staying current on Alight’s programs and services through on-going training provided by Alight Solutions and self-study Staying current on client’s programs and provisions through on-going training
We Offer You A competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization: A full Benefits Package - starting on your first day of employment – options include:  Health, Dental and Vision Insurance, Life Insurance and a 401k plan with a corporate match. People Matter is one of our company’s core values.  We are mindful that our actions affect the lives of millions in meaningful ways, through the work we do for our clients, our relationships with each other, and the contributions we make to our local and global communities. Diversity programs to ensure Alight promotes an inclusive, open culture with diversity in thought and style A corporate Wellbeing program (physical, social, emotional and financial wellbeing) that creates an environment and culture where leadership and colleagues are engaged, healthy and high performing. Career Development & Growth:  We provide ongoing training, coaching and development. We reward continuous improvement and encourage you to own your own development. Our Customer Care incentive program, DRIVE, allows you to take control of your career and growth. This program provides you with the foundation you need to lead to a path of success.
DISCLAIMER: Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units. Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, childbirth or related medical condition, veteran, marital, parental, citizenship, or domestic partner status, or any other status protected by applicable national, federal, state or local law. Alight Solutions is committed to a diverse workforce and is an affirmative action employer.
Full Time
10/16/2018
Houston
ACTAT- Heights Clinic
Provides oral and written translation of diverse patient care-related material.
Position Key Accountabilities: Takes notes during patient interview, exams and meetings with health care provider. Records the use of interpreters during visits. Enters patient information and other patient records and documents into Allscripts and Care4 programs within institutional time requirements.  Provides written translation of patient histories and other medical reports, patient education and instructional material, advance directives, medical documents and other institutional publications.  Provides oral translation of discussions related to patient referral, new patient registration, financial evaluation, patient assessment, treatment planning, admissions, discharge, and other clinical and healthcare-related discussions.  Interprets clinical, financial, psychosocial and ethical discussions related to patient care activities. Ensures external medical records are received prior to patient appointments. Partakes in the patient discharge process.  Performs on-call translation duties requiring immediate response to electronic paging. Perform other duties as assigned.
UTHealth Benefits: UTHealth offers a comprehensive and competitive benefits package.
Equal Employment Opportunity Statement UTHealth is committed to providing equal opportunity in all employment-related activities without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, genetic information, gender identity or expression, veteran status or any other basis prohibited by law or university policy. Reasonable accommodation, based on disability or religious observances, will be considered in accordance with applicable law and UTHealth policy. The University maintains affirmative action programs with respect to women, minorities, individuals with disabilities, and eligible veterans in accordance with applicable law.
Full Time
10/10/2018
Houston
The Professional Unit Clerk (Admin) will complete the clerical tasks assigned by the supervisor in accordance with corporate guidelines.

Provide accurate, friendly quality service to customers/clients when processing customer/client transactions.
The general responsibilities of the position include those listed below, but Sodexo may identify other responsibilities of the position.
These responsibilities may differ among accounts, depending on business necessities and client requirements.   Specific Responsibilities: Monitor and maintain conference room booking calendar. Responsible for conference room set ups to include configuration, video and audio setup, coordination with Chef for any food requests. Routes incoming mail, answers correspondence and prepares outgoing mail. Participates in regular safety meetings, safety training and hazard assessments.   Tracks monthly client POs and assigns to invoices in Clear Orbit Perform general accounting and complete monthly Sodexo financial reports according to Sodexo policy and procedures Support Sodexo Director and Client on a daily basis.
General Responsibilities: Performs routine and varied clerical duties in accordance with standard procedures. Prepare issues and sends out receipts, bills, policies, invoices, statements and checks. Maintains records, prepares forms, verifies information and resolves routine problems. May include human resources functions (including benefit administration, personnel action forms and payroll processing) for the unit as well as the district and region. Complies with all company safety and risk management policies and procedures. Reports all accidents and injuries in a timely manner. Attends training programs (classroom and virtual) as designated. Multi-tasks performing activities such as photocopying, compiling records, filing, tabulating, posting information and scheduling appointments.
May perform other duties and responsibilities as assigned.
Full Time
10/5/2018
3 Locations
Provide excellent guest service in an efficient, courteous professional manner; follow LBA standards of friendly hospitality while adhering to guidelines and procedures. Execute selling strategies to enhance the hotel revenue.
SUMMARY OF ESSENTIAL JOB FUNCTIONS Must be able to perform major life activities: Standing, lifting, bending, learning, reading, concentrating, thinking, and communicating.
For this position specifically: Must be able to push or pull 60 pounds and lift and/or carry 30 pounds.
Must be able to stand for eight hours, bend, stretch, reach.
Must be able to see and hear.
Must be able to speak and read English, the ability to communicate in another language may be helpful.
Must display professionalism, honesty and trustworthiness at all times.

SPECIFIC RESPONSIBILITIES Greet and register guests, provide room assignments, maintain guest privacy, and accommodate special request when possible. Promote and sell services/amenities of the hotel. Promote repeat business by offering to take future reservations and providing recommendations for alternate same brand-type products. Be aware of potential sales leads and contacts thorough guest interaction. Report information to the appropriate individual. Keep housekeeping and other departments informed of any special requests, late check-outs, and special needs areas. Check all credit cards for validity before the end of the shift. Learn and utilize PMS. Ensure all cash, check and miscellaneous departments are in balance at shifts end. Assist in other areas: F & B, cleanliness of property wherever assistance is needed for guest satisfaction. Help maintain a clean and professional lobby, dining area; dusting vacuuming, cleaning tables, etc. Have a thorough working knowledge of emergency procedures. Practice safety standards at all times and be alert to hazardous conditions. Report or correct any hazardous conditions immediately. Report any unusual occurrences or request to the manager. Maintain certification from a responsible vendor training if alcohol is served. Be flexible in regard to work schedule, understanding hospitality is a 24/7 industry and evenings/weekends may be required. Utilize Service Recovery Log and other necessary communication logs from shift to shift. Maintain stock/cleanliness in the market area. Other duties as assigned, of which the associate is capable of performing.
POSITIONS FOR POSSIBLE ADVANCEMENT The next step for this position is in a training capacity. The ability to teach skills and competencies will enhance leadership skills in preparations for further promotion. Once that is achieved, the individual may be considered for an AGM or GSM position should one become available.

Disclaimer: The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time as needed.
Full Time
9/27/2018
Houston
Part Time
9/26/2018
Humble
Position Objectives: Answers telephone calls made to 9-1-1 emergency and non-emergency phone lines to determine if the call requires Police, Fire, EMS or other agency response. Provides appropriate information or assistance as required by the nature of the call. Utilizes technical software applications for call answering, entering, assigning, and announcing via radio equipment. Utilizes mapping technologies from phone equipment and Computer Aided Dispatch (C.A.D.) to ensure calls are entered timely and accurately. Prioritizes and dispatches appropriate resources for Police, Fire and EMS operations. Refers reports and/or complaints to either agency by trunked radio or telephone. Provides supplemental information to Police, Fire and EMS staff as needed. Documents updates and/or changes in the computer-aided dispatch system as required. After EMD (Emergency Medical Dispatcher) certified, provides pre-arrival medical instructions to citizens on the telephone in life or death situations before paramedics arrive at location; relays patient status as needed and/or relays advice among the caller and responding units per APCO International Emergency Medical Dispatch protocols. Conducts computer searches through local, state, and national databases for possible wanted persons or stolen property, and provides information to the requesting officer. Confirms stolen property or wanted/missing persons, enters data into T.C.I.C./N.C.I.C. as requested and sends and receives teletypes. Compiles and enters data for various daily reports required by the department and records information in computer systems maintained for Police, Fire and EMS staff. Documents problems, changes form for input to data base, and ensures information is updated and equipment is properly working at all times. Assists with training and/or cross-training of other employees. Monitors emergency equipment such as the radio alarms, crime fighting technologies, weather monitors, security cameras, and inter-city Police/Fire radio frequencies. Performs duties required by accreditation process.
JOB DUTIES: Answer busy telephones during emergency situations and receive pertinent information for immediate dissemination to police units in the field Dispatch police and other public safety personnel to emergency and non-emergency calls for service Closely monitor radio traffic in the event additional assistance is required by assigned field personnel Maintain accurate, detailed logs of field personnel’s locations, times and other information for immediate or future use Serve as the department’s emergency communications link to other police agencies during critical situations Receive, assist and direct walk-in complainants at the police department facility Ensure that any telephone messages received through the dispatch office are documented and forwarded to the intended recipient Operate T.C.I.C./N.C.I.C. computer terminals for queries and data entry and deletion, as needed Operate radio equipment to di patch Police, Fire and E.M.S. personnel, as needed Operate video / audio monitoring equipment Maintain detailed documentation on calls for service dispatched or any other information that may be received through the dispatch office Operate Computer Aided Dispatch computer terminals Accept monetary payments in the form of a money order, for municipal fines and issue accurate receipts to violators for such fines Performs other duties as directed by the Chief of Police or his designee
Full Time
9/11/2018
Houston
The Loyalty Coordinator will effectively provide services personally or to immediately refer requests to the appropriate department manager.
Responsibilities Develop relationships with Select Guests and serve as their point of contact for any hotel or program questions. Create memorable experiences for our Select Guests during their stay. Welcome Select Guests upon arrival and ensure all their requests and needs are met throughout their stay. Resolve any concerns or issues with Select Guest, communicating any needs or special requests to fellow hotel departments. Arrange Select Guest and special occasion amenities via In-Room Dining. Conduct Loyalty Program training with other Front Office and hotel associates. Conduct monthly Loyalty meetings with relevant hotel associates. Promote the Select Guest program to guests that are current not members. Maintain Select Guest product inventories. Conduct guestroom inspections prior to Select Guest arrival. Will assist in Front Office operations as needed. Perform any other duties assigned by the Front Office Management. Be pleasant, smile and greet all guests, using surnames when obtained. Be actively engaged with our guests and deliver memorable guest experiences. Create unique, personalized WOW moments at every opportunity.
Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement
Full Time
9/11/2018
Houston
POSITION OVERVIEWThis Development Associate is responsible for assisting the Development Team in fulfilling thefundraising objectives of the Museum. This person will provide project management andadministrative support to the Vice President of Development and the Development Managerand work in collaboration with them to ensure key initiatives and objectives are met.
ORGANIZATIONAL OVERVIEWLSFM opened at Ellington Airport in September 2017. The new facility serves to fulfill its mission to preserve Texas aviation history in an inspiring educational environment that meets the needs of students and visitors of all ages. Emphasizing the role of science, technology, engineering and mathematics (STEM), LSFM’s vision is to be a world-class educational museum linking an understanding of the past with inspiration for the future. Duties Notice: The statements below describe the essential duties of the person or personsassigned to this job. They are not intended as an exhaustive list of all job duties andresponsibilities.
Specific Duties and Responsibilities: Supports achieving Development Team strategic fundraising goals through positive andproductive interaction and collaboration with Museum staff, volunteers and donors. Assists in developing materials for use in cultivating, soliciting, and stewarding donors and prospects. Assists supervisor with special projects and preparation of deliverables for both internal and external stakeholders. Collects and compiles information from diverse sources, performs calculations, creates charts, graphs and spreadsheets and performs other related duties as requested. Supports the Annual Campaign and Comprehensive Campaign. Supports and helps manage key special events and donor activities. Types correspondence, donor acknowledgements, meeting notes, agenda and casestatement drafts. Working with confidential information on a daily basis, the Development Associate also prepares copies, files, and tracks correspondence, gift information and acknowledgements. Updates constituent information in Altru donor database including biographical andproposal information. Creates and produces Altru financial reports, constituent actionreports and other queries as needed. Develops and maintains donor/prospect tracking and event spreadsheets. Schedules donor and prospect meetings and confirms meeting times and places. Continues to expand industry knowledge of best practices and market trends.
The Lone Star Flight Museum is an equal opportunity employer.
Full Time
9/11/2018
Pasadena
$2,320 to $3,650 / mo
Texas Works Advisor I The Texas Health and Human Services Commission (HHSC) seeks highly qualified candidates to fill the Texas Works Advisor I position within the Office of Medical and Social Services (MSS), Access and Eligibility Services (AES) Eligibility Operations Field Division. The MSS is driven by its mission to people, services, and supports by helping individuals and families in need of food, medical care, cash assistance and other social services.
The ideal candidate will thrive in an environment that emphasizes: innovation through new ideas, striving for excellence by taking pride in your work, embracing our differences as a source of strength, accomplishing more through partnership, leading by example, and learning for continuous improvement.
Texas Works Advisor I accurately determines eligibility for TANF, SNAP (food stamps), Medicaid programs. Work involves interviewing clients in person or via outbound phone call, documenting information gathered, determining eligibility for benefits, verifying case data, explaining program benefits and requirements. Work involves making outbound calls to verify client information. Reviews eligibility of clients for ongoing services. Job requires detailed oriented individuals with ability to apply complex policies and procedures.
This position may require travel of up to 75% during the training period. Travel requirement is 20% after training period is complete. Essential Job Functions: Maintains a regular and predictable work schedule, especially during critical, peak work days (Mondays/Tuesdays). Interviews clients or authorized representatives via phone or in person to gather information to determine eligibility for benefits. Processes changes to client status, overpayments, and adjusts or restores benefits. Obtains, verifies, and calculates income and resources to determine client financial eligibility. Conducts collateral cold calls via conference line to obtain verification of client information. Documents case records using automated systems to form a record for each client. Communicates effectively with others (internally or externally) to provide, exchange, or verify information, answer inquiries, address issues, or resolve problems or complaints. Perform other duties as assigned. Must be able to work occasional overtime, as required by management, outside of normal hours of operation, which may include weekends when called upon. Must be able to work in a highly stressful and fast paced environment, under constant pressure to meet required deadlines, interview service times, standards, and thresholds.
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