Our story starts with a simple universal truth: Every business is a people business. Our people are our greatest assets at Alight Solutions because People Matter! We want you to join our company with 25 years of industry experience. Be Real with Alight and help us re-imagine how people and organizations thrive.
We are now hiring ambitious, motivated Customer Care Representatives to work in our team focused premier HR contact centers.
In this role, you will be on the front-line of care, ensuring the customer understands his or her health benefits, helping to navigate the annual enrollment process, qualifying a retirement plan withdrawal, or resolving payroll and other HR-related issues.
We Offer You
A competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization:
A full Benefits Package, starting on your first day of employment
Health, Dental, Vision, Life Insurance and more.
A 401k plan that includes a corporate match.
Three weeks (15 days) of paid vacation and eight paid holidays per calendar year.
Career Development & Growth:
We provide ongoing training, coaching and development. We reward continuous improvement and encourage you to own your own development. Take advantage of some of the best training and tools in the world to learn more about multiple areas of Human Resources!
As a Customer Care Representative, a typical day may include the following:
Handling a high volume of inbound calls from our clients’ employees to answer questions, provide education, and solve complex HR and financial issues related to their health care benefits, 401k savings and retirement plans, leaves of absence, payroll, etc.
Processing transactions such as health enrollments, tax and direct deposit updates, 401k withdrawals or contributions, and retirement elections. This may include additional research and ongoing casework.
Leveraging your computer navigation skills to toggle between multiple screens and systems to provide answers and support. This may include assisting the caller in navigating the system as well.
Creating and updating files in our database and communicating with third parties to research and assist the customer with updates or inquiries.