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Bilingual
Full Time
1/3/2020
La Porte, TX
Position Summary: Primary responsibility is for timely, accurate, and efficient service to our customers.  Logistics Coordinator will handle multiple accounts with a diverse customer base.  This position requires strong problem-solving skills, product knowledge, and superior communication ability. Essential Duties and Responsibilities: Other duties may be assigned as deemed appropriate by Management. Responsible for all communication with customers and GWI departments to ensure customer orders are completed Order entry Track containers in CMS using rail and port tracing; monitoring shipments through the dashboards for problems and exceptions. Back up other Logistics Coordinators when needed Team work Set up new customer accounts and make necessary changes for existing accounts as needed Effectively communicate and schedule all pick up and delivery order information with customer, dispatch, over the road carriers and/or highway as needed Cross train with other Logistics Coordinators and keep desk manuals up to date Promptly and effectively solve any issues with deliveries, equipment, etc, through trouble tickets or emails. Ensure all templates are setup correctly and billing is accurate Utilize Gulf Winds operating systems (CMS, Quote) to manage client’s freight Minimize all additional cost through effective communication, accurate data entry, thorough record keeping, and utilization of GWI systems
Gulf Winds International, Inc. was founded in April 1996. The idea was to develop a full service, third party logistics company that would focus on warehousing, land transportation, distribution and consolidation.
In 1997, the Houston Trucking division opens with 5 trucks and by 1998 Gulf Winds opened its 2nd warehouse facility. By 2012 Gulf Winds opened its 7th warehouse. Today Gulf Winds is operating with over 2.3 million square feet of warehouse space. By any measurement standard, Gulf Winds is a remarkable success story. In just a few years, the company has grown from only four employees with one account to over 500 employees including ILA and contract labor and thousands of accounts with several locations in Houston and Dallas.
Full Time
1/2/2020
The Woodlands, TX
Description: The Customer Experience Specialist I (Bilingual) is responsible for delivering our vision and building relationships with our customers in a call center environment.  This position requires you to demonstrate leadership skills and genuine interest in contributing to the Woodforest culture and supporting the customers to achieve their financial goals while maintaining the trust of our customers and communities.
Key Responsibilities: Manage customer relationships in an inbound/outbound call center and work in a fast-paced environment that requires accuracy, use of critical thinking while multi-tasking, toggling between multiple systems and reaching resolutions in an efficient manner. Will be required to meet and/or exceed minimum performance standards and will be measured with incentive opportunities across multiple operational thresholds. Provides timely and accurate customer service support such as processing service requests and account updates, resolving issues, and providing information regarding banking products, policies, online services, and customer accounts. Actively identifies appropriate opportunities to market additional bank products and effectively cross sell products to meet the customer needs. Will be required to read frequent updates and learning material; and must be able to implement immediately into calls with accuracy. Demonstrate flexibility to perform every other duty as assigned.
Full Time
1/3/2020
Houston, TX
Planned Parenthood Gulf Coast (PPGC) is seeking Bilingual Customer Service Representatives (English/Spanish) to join our Contact Center in the Houston area. In this position, the Customer Service Representative will provide confidential, quality client services including appointment setting, eligibility and fee assessment, reproductive health care and contraceptive information, as well as associated clerical functions.
Eligible employees receive a competitive and comprehensive benefit package including: Competitive Salary! Health Insurance – Medical, Dental, Vision Basic Life & AD&D Coverage (100% Company Paid) 401K Plans – Company Matching Available Paid Vacation, Sick Leave and Holidays! Flexible Spending Accounts Cell Phone Discount Plans Free Notary Service
DUTIES AND RESPONSIBILITIES Answers telephones, schedules and confirms appointments appropriately and accurately, both on the phone and in the appointment system for the Family Planning, Dysplasia and Abortion providing Health Centers. Screens patient’s financial status and confirms fee information. Accurately verifies Medicaid information using TMHP website. Makes accurate entries into data system for medical visits collection of fees and verifies commercial insurance. Provides proactive, timely and direct communication in all areas of Contact Center operations to Supervisor. Provides information to callers regarding all Planned Parenthood services, including clinical research studies. Assists with client recruitment for current clinical trials. Proactively helps to “sell” Planned Parenthood services. Helps to maintain accurate patient records, data systems, patient logs including abnormal follow-up, record transfers and Electronic Medical Records (EMR). Informs and counsels patients about negative or abnormal STI results (excluding HIV) Assists patients with questions intended for physicians/clinicians as needed and accurately records/assigns those questions in EMR. Answers inbound phone calls of 350 plus per week Meet individual call answer goals, scheduling goals and talk time goals. Directs inbound calls to appropriate destinations/departments/personnel Provides accurate information on birth control methods, sexually transmitted diseases, including HIV, pregnancy testing, abortion services and reproductive health care, in response to caller questions. Accurately give information to women over the phone seeking abortion services regarding “A Woman’s Right to Know” and how to access the TDH website for additional information. Appropriately resolves or refers all patient/caller issues, problems or complaints. Adheres to all HIPAA guidelines/regulations and maintains confidentiality of all information at all times
Full Time
12/20/2019
Houston, TX
The Customer Service/Inside Sales Representative’s primary role is to support the Sales Department through direct interaction with customers by handling incoming calls, quotation requests and orders via phone, fax, and e-mail. Customer service duties include entering quotations and orders in the system, informing customers of back-orders and other relevant information, and providing data and submittals regarding the product.
Essential Functions Provides support, order processing, back-order information, and other relevant information to customers. Answers customer questions, resolves customer concerns, and directs customers to co-workers who can provide further support. Duties and Responsibilities Receives, reviews, and enters customer orders. Facilitates resolution of inquiries and customer concerns related to the order delivery process. Responsible for building and maintaining relationships with an established base of accounts through excellent customer service. Handles inquiries about status, shipping, and standard pricing of products and/or services for all customers. Supports order tracking, price quoting, and scheduling. Responds to complaints and disputes within a reasonable limit of authority, and recognizes when to escalate customer service issues to the supervisor. Supports customers with referrals to the appropriate specialist for technical support and/or problem resolution when appropriate. Presents product promotions to customers to increase sales and customer awareness of products and services. Uses the computer system to provide information on pricing, availability, and alternate product selection to complete transactions. Resolves pricing situations encountered during customer transactions using current sales policies. Works effectively with others in a team-based environment to accomplish organizational goals and to identify and resolve problems. Works with outside sales on pricing, problem solving, and projects. Other duties as assigned.


Full Time
12/20/2019
Pearland, TX
$14.64 to $17.57 / hr
Job Summary: Provide technical, paraprofessional, and customer support to the development community and assist customers with information and/or assistance in regards to plan submittal, permit issuance and inspection scheduling.
Handle payments, prepare receipts, balance cash drawer, keep accurate record of deposits, answer multiple phone lines and assist customers at the front counter.
Essential Functions: Regular and timely attendance at work. Greet and assist customers at the front desk; provide basic information about ordinances; handle incoming phone calls for Community Development. Explain basic development and construction related process procedures, and regulations to customers at the permit counter, on the telephone and through correspondence. Process applications for development permits; including building, mechanical, plumbing, electrical, etc... Process multiple types of licensing applications. Balance cash drawer and keep accurate records of deposits. Prepare incoming and out-going mail. Maintain accurate digital records for commercial and residential files. Contribute to team effort by performing other related duties as assigned.

The City of Pearland offers an excellent benefits package including a voluntary ICMA 457 deferred compensation program, as well as membership in the Texas Municipal Retirement System (TMRS) with a 2:1 employer match. The City of Pearland pays all premiums for the employee’s dental, long-term disability protection, and life insurance and the City pays the majority portion of the medical premium for employees and dependents

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