The People Operations Manager will partner with Operations, Human Resources, and Training to guide employees through the GSM employee life cycle. They will act as an “advocate” for the employees and liaison with the three departments. In addition, the People Operations Manager will engage with all employee levels to establish solid connections and provide a communication channel for feedback.
The purpose of this role is to ensure that employees understand performance and behavioral expectations and identify individuals for future growth opportunities. They will establish programs to strengthen GSM's new hire onboarding experience. They will bridge the gap between classroom training and on-the-job training with key operations subject matter experts. They will actively participate in the talent acquisition process to attract and retain the best talent. The position will report to the Commercial VP and provide a unique insight into our workforce status to the management team.
Establish an onboarding program through employees’ first 30-60 days.
Use metrics to monitor KPIs, including, but not limited to, turnover, balanced hours, overtime, overall labor demand, and gang rotation.
Work with operations to identify resource gaps, strategic planning, and a high-grading workforce.
Work with HR to enhance recruiting efforts, share any performance or disciplinary issues, and provide feedback for related communications.
Work with the Training Manager to track training and development for regulatory compliance and advancement.
Develop and maintain metrics to increase workforce efficiency and retention.
Assist Workforce Planners to develop strong scheduling routines and identify opportunities for efficiency.
Participate and provide feedback in the evaluation process for raises and advancement.
Help create and manage internal company temp labor capabilities.
Prepare, deliver, and present reports, dashboards, and other relevant information to Senior Management as needed
Ideal Candidate Description:
They should possess excellent leadership skills and the ability to effectively communicate across the entire organization, from the longshoremen working on the terminals and senior management.
Strong commitment to employee development and engagement.
A proven ability to successfully maneuver situations where several strong opinions are at play will be a critical component of this role. In addition, they must possess sound decision-making skills to benefit both the customer and the Company.
Basic Life Insurance
401k and Company Match
Red Wings Boots Voucher
TWIC Card Programs
Employee Assistance Programs
GSMU Training and Development Programs
Preferred, 8 - 10 years of progressive experience in leadership
College degree preferred
Strong analytical skills and proficiency in Excel, Word, PowerPoint, and other MS software products.
Ability to work independently, develop and incorporate new ideas and processes.
Extensive background working directly with the large blue-collar labor force.
Available to meet the demands of a seven-day-a-week operation.
Available for light travel.
Solid and soft skills, a great listener, and the ability to establish trust.
Fluent in Spanish
Much of the work is in an office environment; however, the position does require exposure to the outdoors, including extreme heat, rain, wind, and high humidity during the day and night shifts. Must be available beyond standard office hours to include holidays, nights, and weekends based on operational needs. Local and nonlocal travel may be required