The Analyst, Logistics, under the leadership of the Logistics Manager, will support the relationship with outbound and inbound logistics partners, and the Parts Distribution Center (PDC) operations teams to ensure performance levels are satisfying or exceeding customer expectations. The Analyst, Logistics will 1) track the performance of the outbound carrier and inbound carrier against key performance indicator (KPI) standards; 2) review delivery performance and quality information to identify/recommend areas for improvement, recommend enhancements and track results with logistics partners and PDC teams; 3) collaborate and communicate with internal stakeholders and suppliers; 4) assist in proactive customer interaction and issue resolution to ensure customer satisfaction.
Reliable, consistent, on-site attendance is a requirement. This position requires you to be punctual and dependable in order to meet the needs of the business; including attending and participating in local and remote meetings and presentations, as required.
Monitors key inbound and outbound indicators and develops action plans to drive efficiencies and customer satisfaction. Also validates the integrity and accuracy of data provided by inbound and outbound vendors/partners.
Develops, maintains, and improves reports that summarize the logistics network performance, and operational outcomes. Be able to query, mine data/information, analyze, format and communicate effectively and efficiently.
Understands the agreements in place with inbound and outbound logistics partners and to support parties in meeting their contractual and operational commitments.
Ensures KPIs, systems and controls are in place to measure, monitor and drive performance excellence.
Continuously analyzes route performance and works with dedicated delivery service (DDS) partner to ensure consistent execution and maximization of efficiency without sacrificing time of delivery, accuracy of delivery, damage of parts and adherence to particular customer instructions.
Reviews information on delivery quality (delivery errors, damage trends, scanning performance, reverse logistics schedule adherence) and identifies trends and outliers that need to be addressed and makes recommendations.
Reviews and makes recommendations to policies designed to ensure consistent high service performance and evaluates customer feedback to develop quality improvement processes.
Collaborates with PDC operations and DDS partner to develop, implement and monitor all action plans to ensure that service level requirements are met and operational processes are continually improved.
Participates in weekly status meetings and deliver presentations on results, trends, recommendations when required.
Teaches/guides dealers on how to effectively use the tools available to monitor their shipments and report issues.
Functions as a point of contact for customer escalations, and works with DDS partner on any day-to-day issue resolutions. Assists logistics manager in resolving delivery problems and service recovery.
Other duties as assigned by management.
This position does not have any direct supervisory responsibilities. May participate in project or process improvement teams. Some project management. Coordinate all support activities for assigned business units and assigned customers.