Job SummaryServes as a senior member of the clinical management team in the Department of Obstetrics and Gynecology Responsible for the clinical management and administration of those activities which promote the delivery of safe, efficient, and therapeutically effective care to an ambulatory population. This is accomplished through the effective planning, staffing, coordinating and evaluating of the day-to-day operations for the OBGYN outpatient department. Provides professional nursing care for clinic patients following established standards and practices. Completes projects related to the clinical areas within the Department of Obstetrics and Gynecology as assigned by the Clinical Operations Administrator. These functions are performed in accordance with all applicable laws and regulations and Georgetown University Hospital's philosophy, policies, procedures and standards.Minimum QualificationsEducation/Training:MSN or NP degree preferred, or BSN plus graduate degree in related field such as MHA, MPH or similar.Experience:Four years of professional nursing experience; must have strong organizational skills. Previous office management/administrative experience with physician practice clinic field is highly desired.License/Certification/Registration:Nurse Practitioner or Registered Nurse, licensed in the District of Columbia; CPR certification.Knowledge, Skills & Abilities:Knowledge of professional nursing theory and practice to assess, plan, implement, and evaluate patient care. Knowledge of medical equipment and instruments to administer patient care; Skill in applying and modifying the principles, methods, and techniques of professional nursing to provide ongoing patient care; Skill in establishing and maintaining effective working relationships with patients, medical staff, and the public. Ability to react calmly and effectively in emergency situations.Primary Duties and ResponsibilitiesPlans, directs, implements, monitors, and evaluates the Obstetrics and Gynecology care delivery system to ensure that patient care and customer service performed is according to standards. Appraises, forecasts, and determines a desired set of future conditions and strategies required to achieve the goals and objectives of the organization within the department.Oversees and manages the ambulatory clinical nursing activities and personnel in accordance with governmental and other regulatory standards. Performs personnel management functions to include, but not limited to: recruiting, hiring, orienting, training, coaching, counseling, evaluating and terminating employees. Promotes professional development of staff. Performs routine assessments of competency, and reviews training needs and performance efficiency. Anticipates and organizes opportunities for staff education and training. Determines daily assignments and schedule including that of off-site satellite locations. Oversees dispensing of medication and immunizations. Assesses telephone triage guidelines and decisions.Responsible for the development of guidelines and protocols relevant to clinical care of OBGYN patients. Develops processes for clinical staff and monitors their implementation. Assesses current policies and provides suggestions for improvement. Continually monitors and evaluates the quality of care and services provided. Takes measures to establish standards for patient care and performance of job duties. Monitors clinical functions, including patient flow issues and patient follow-up for both the campus-based clinic and satellite locations. Coordinates and collaborates with physicians, nursing staff, patients, families, and other departments in regards to clinical operational activities of the unit. Participates with the Division Chief, Faculty and Administrator in the planning and development of new clinical programs. Serves as a point of contact for all clinical personnel as well as representatives from outside companies essential to maintain comprehensive care for patients. Assists providers by facilitating services and operations. Assists in preventing and resolving patient complaints.Administers and maintains all division services in accordance with standards and criteria established by Joint Commission, State, Local and Federal agencies to ensure compliance to those external requirements. Monitors and performs quality control functions and regular clinic inspections to identify and correct clinical issues such as equipment checks. Responsible for drug and quality assurance checks and testing to ensure the clinic is within acceptable standards. Prepares and educates staff regarding government agency standards and requirements. Performs monthly chart audits as requested by Administration. Develops and conducts appropriate tracking of labs and tests as needed. Collects data from quality improvement projects. Functions as a Super user and department resource for the Electronic Health Record. Active participant in EHR sub-committees, representing the Department of Obstetrics and Gynecology and GPG, for the design and implementation of new functionalities, creating work-flows and tweaking processes. Assists in planning and maintaining appropriate workflows and functions as conduit between physicians, staff and the IS team. Makes adjustments to documents, medications, services, and codes in coordination with physicians and Centricity team. Runs reports to monitor appropriate use of system.Represents the Department of Obstetrics and Gynecology on MGUH committees including but not limited to the EHR Standards Committee, Falls Risk Committee, and Clinical Leadership Forum. Serves as the primary liaison to the OBGYN Division Administrators as it relates to safety issues, EHR pilots, updates, and functionalities. Facilitates and participates with the GPG Nursing Orientation. Performs direct patient care and provides patient education as warranted. Manages clinic inventory of pharmaceuticals and supplies. Serves as coordinator between provider, insurance companies, pharmacies and patients in obtaining specialty drugs. Recommends, facilitates, promotes and evaluates new medical service opportunities for the division and community. Participates in creating, implementing and managing quality improvement projects. Arranges for appropriate training and education to support new projects, procedures, and testing. Supports growth initiatives of clinic as determined by providers and administration.Participates in monitoring and controlling operational budget by educating clinical staff on billing of procedures, supplies, medication and immunizations. Assists in assigning appropriate coding. Manages designated equipment and supplies to support clinical needs of division. Monitors ordering of medications and immunizations. Consults with Administrator regarding changing trends and practice issues affecting equipment and supplies. Monitors the condition and inspection of clinical equipment. Develops competencies for new clinical equipment. Assists in assuming the responsibilities of the Clinical Operations Administrator in his/her temporary absence.About MedStar Health MedStar Health is dedicated to providing the highest quality care for people in Maryland and the Washington, D.C., region, while advancing the practice of medicine through education, innovation and research. Our 30,000 associates and 5,400 affiliated physicians work in a variety of settings across our health system, including 10 hospitals and more than 300 community-based locations, the largest visiting nurse association in the region, and highly respected institutes dedicated to research and innovation. As the medical education and clinical partner of Georgetown University for more than 20 years, MedStar is dedicated not only to teaching the next generation of doctors, but also to the continuing education and professional development of our whole team. MedStar Health offers diverse opportunities for career advancement and personal fulfillment.