Help support our ICUnurses at this Magnet designated facility! We like to promote from within, so you will have the opportunity to grow and develop into a manager role. Job SummaryProvides leadership to all unit based staff members. Maintains clinical expertise, ensuring the delivery of quality patient care and customer service excellence. Fosters staff's commitment to improving patient outcomes. Facilitates staff integration to Patient-Centered Care. In collaboration with the Nurse Manager, monitors and makes recommendations related to financial, human and material resources. Assumes 24-hour accountability as necessary. Collaborates with the Nurse Manager, Service Line Director and Senior Leadership as needed.Minimum QualificationsEducation/TrainingBachelor's degree in Nursing.Experience2 years related clinical experience.License/Certification/RegistrationValid RN license in the State of Maryland.Knowledge, Skills & AbilitiesVerbal and written communication skills. Basic computer skills preferred. Primary Duties and ResponsibilitiesAssists in the development of department goals, objectives, policies and procedures. Ensures compliance with hospital/facility policies and procedures and governmental and accreditation regulations. Coordinates process and documents required to maintain accreditation for multiple sites.Counsels associates effectively and collaborates with appropriate manager/director to utilize the disciplinary process.Demonstrates effectiveness in making independent decisions when necessary and in providing/obtaining assistance and consultation when appropriate.Demonstrates the ability to competently care for an assigned group of patients, serving as a role model for team collaboration and quality patient care.Interviews prospective associates and makes recommendations for hiring.Investigates and follows through on customer complaints and incidents and appropriately communicates to management.Monitors care to assure an environment that is conducive to the physical, spiritual, and emotional well-being of the customer and to the development of staff.Participates in meetings and on committees and represents the department and hospital in community outreach efforts as required.Participates in multidisciplinary quality and service improvement teams.Performs other duties as assigned.Provides input into budget preparation. Assists in monitoring budget compliance, justifying any variances. Facilitates appropriate staffing for the unit.Supports implementation of new programs by acting as a role model and providing guidance and direction in practice changes that will improve quality of service and patient care.About MedStar Health MedStar Health is dedicated to providing the highest quality care for people in Maryland and the Washington, D.C., region, while advancing the practice of medicine through education, innovation and research. Our 30,000 associates and 5,400 affiliated physicians work in a variety of settings across our health system, including 10 hospitals and more than 300 community-based locations, the largest visiting nurse association in the region, and highly respected institutes dedicated to research and innovation. As the medical education and clinical partner of Georgetown University for more than 20 years, MedStar is dedicated not only to teaching the next generation of doctors, but also to the continuing education and professional development of our whole team. MedStar Health offers diverse opportunities for career advancement and personal fulfillment.

GENERAL SUMMARYDirects, supervises and provides holistic, culturally competent, quality and cost-effective evidence-based nursing care for patients/families. Applies the nursing process within the context of the organization's shared decision making frame work. Collaboratively manages the patient’s transitions across the continuum of care, to assist patients or populations in achieving or maintaining an optimal level of health. Is recognized as a professional role model and clinical expert and promotes a professional environment that supports continuous learning. Delegates and supervises work appropriately. The Patient Care Manager supports, assists and reports to the Nurse Director. Can assume the role of Nurse Director in his/her absence.EDUCATION: Bachelor's degree in Nursing (BSN) is required. Master’s degree or Master’s program enrolled preferred.PRIOR EXPERIENCE: Two years of progressively more responsible job related experience.ON-THE-JOB EXPERIENCE: Approximately six to twelve months to gain familiarity with the Hospital environment, department routines and procedures, and the full range of job duties.CERTIFICATION/REGISTRATION/LICENSURE: Licensure as a registered nurse in the District of Columbia is required. BLS required. ACLS certification must be obtained within six months of hire. Certification in the clinical/specialty area must be obtained within one year of hire from a nationally recognized nursing organization.About MedStar Health MedStar Health is dedicated to providing the highest quality care for people in Maryland and the Washington, D.C., region, while advancing the practice of medicine through education, innovation and research. Our 30,000 associates and 5,400 affiliated physicians work in a variety of settings across our health system, including 10 hospitals and more than 300 community-based locations, the largest visiting nurse association in the region, and highly respected institutes dedicated to research and innovation. As the medical education and clinical partner of Georgetown University for more than 20 years, MedStar is dedicated not only to teaching the next generation of doctors, but also to the continuing education and professional development of our whole team. MedStar Health offers diverse opportunities for career advancement and personal fulfillment.

GENERAL SUMMARYThe Associate Experience Program Manager develops and executes strategies, programs and processes that deliver an exceptional associate experience across the associate life cycle. The incumbent fosters a culture that is associate-centric from recruitment and onboarding to development, retention, and offboarding. Acts as an internal consultant and facilitator by designing, championing, and managing programs that support the associate experience vision of the organization. Core areas of responsibility include implementation of programming within the areas of associate engagement, leadership and associate development, rewards, and recognition, change management, onboarding and offboarding. The incumbent is an innovator and change agent with expertise in cultural transformation and promotes a culture consistent with the MWHC mission, vision, and values. Reports to the Vice President of Nursing Excellence & Organizational Transformation.MINIMUM REQUIREMENTSEDUCATION: Master’s degree in Nursing, Organizational Development or Human Resources or related field is required.EXPERIENCE: Five (5) or more years of experience in associate experience/engagement, human resources or another function providing highly transferable skills such as customer service. Associate learning and development experience preferred. Training in process improvement and data analysis is highly desirable. PROBLEM SOLVING:Job requires a high level of problem-solving due to the complexity of the situations encountered.INDEPENDENT JUDGEMENT: Work requires establishing goals and policies for areas of responsibility subject to senior management review. There is broad decision-making authority and work is reviewed based on progress and goals achieved.PATIENT CARE: Assists with patient care by establishing and/or monitoring the techniques, policies, and procedures used by those who deliver care.RESPONSIBILITY FOR WORK OF OTHERS: Incumbent spends less than half of his/her time as an individual contributor. The primary purpose of the job is management. Incumbent regularly plays a leadership role in developing policies and operating budgets for areas of responsibility.CERTIFICATION/REGISTRATION/LICENSURE: Specialty certification in professional development, human resources, organizational development or similar is required. Must obtain within one (1) year if not present at time of hire. Project Management, Lean, Six Sigma or related certification preferred.About MedStar Health MedStar Health is dedicated to providing the highest quality care for people in Maryland and the Washington, D.C., region, while advancing the practice of medicine through education, innovation and research. Our 30,000 associates and 5,400 affiliated physicians work in a variety of settings across our health system, including 10 hospitals and more than 300 community-based locations, the largest visiting nurse association in the region, and highly respected institutes dedicated to research and innovation. As the medical education and clinical partner of Georgetown University for more than 20 years, MedStar is dedicated not only to teaching the next generation of doctors, but also to the continuing education and professional development of our whole team. MedStar Health offers diverse opportunities for career advancement and personal fulfillment.

GENERAL SUMMARYThis position has off shift accountability for managing resources, to ensure quality, cost-effective delivery of culturally competent patient services for specific patient populations, in multiple units. Is recognized as a professional role model and clinical expert, and promotes a professional environment that supports continuous learning. This is accomplished by direct action, delegation, coaching and support of division of nursing staff and shared governance activities.MINIMUM REQUIREMENTSEDUCATION: Bachelor’s degree in Nursing is required. Master’s degree in Nursing, Health Care or Business Administration is preferred.PRIOR EXPERIENCE: Four years of progressively more responsible job related experience.ON-THE-JOB EXPERIENCE: Approximately six to twelve months to gain familiarity with the Hospital environment, department routines and procedures, and the full range of job duties.PROBLEM SOLVING: Job requires a high level of problem-solving due to the complexity of the situations encountered.INTERNAL CONTACTS: Internal contacts necessary to effectively advise, consult or counsel others to gain cooperation and acceptance of ideas or actions.INDEPENDENT JUDGEMENT: Work is occasionally performed according to existing procedures and instructions but often requires analysis of problems and development of solutions. This involves determining appropriate methods and task sequences.PATIENT CARE: Assists with patient care by establishing and/or monitoring the techniques, policies, and procedures used by those who deliver care.RESPONSIBILITY FOR WORK OF OTHERS: Incumbent spends less than half of his/her time as an individual contributor. The primary purpose of the job is planning, assigning, and follow-up on the work of other associates and does require appraising the performance of associates, hiring/firing them, etc.CERTIFICATION/REGISTRATION/LICENSURE: Licensure as a registered nurse in the District of Columbia is required. Certification as a Clinical Nurse Specialist or Nurse Practitioner is preferred. Must obtain specialty certification in clinical specialty from a nationally recognized nursing organization or obtain CCRN certification within one year of hire. BLS and ACLS required.The duties reflected in this description do not preclude the assignment of other duties and responsibilities. They provide a general summary of the work required, and should not be treated as a total and complete list of expected duties to be performed by associates in the classification.About MedStar Health MedStar Health is dedicated to providing the highest quality care for people in Maryland and the Washington, D.C., region, while advancing the practice of medicine through education, innovation and research. Our 30,000 associates and 5,400 affiliated physicians work in a variety of settings across our health system, including 10 hospitals and more than 300 community-based locations, the largest visiting nurse association in the region, and highly respected institutes dedicated to research and innovation. As the medical education and clinical partner of Georgetown University for more than 20 years, MedStar is dedicated not only to teaching the next generation of doctors, but also to the continuing education and professional development of our whole team. MedStar Health offers diverse opportunities for career advancement and personal fulfillment.

General Summary of Position:Directs, supervises and provides holistic, culturally competent, quality and cost-effective evidence-based nursing care for patients/families. Applies the nursing process within the context of the organization's shared decision making frame work. Collaboratively manages the patient’s transitions across the continuum of care, to assist patients or populations in achieving or maintaining an optimal level of health. Is recognized as a professional role model and clinical expert and promotes a professional environment that supports continuous learning. Delegates and supervises work appropriately. The Patient Care Manager supports, assists and reports to the Nurse Director. Can assume the role of Nurse Director in his/her absence.Education:Bachelor's degree in Nursing (BSN) is required. Master’s degree or Master’s enrolled preferred.Experience:Two years of progressively more responsible job related experienceCertification/Registration/Licensure:Licensure as a registered nurse in the District of Columbia is required. BLS required. ACLS certification must be obtained within six months of hire. Patient Care Manager should set a professional goal to become certified in his/her specialty within a year on the job.About MedStar Health MedStar Health is dedicated to providing the highest quality care for people in Maryland and the Washington, D.C., region, while advancing the practice of medicine through education, innovation and research. Our 30,000 associates and 5,400 affiliated physicians work in a variety of settings across our health system, including 10 hospitals and more than 300 community-based locations, the largest visiting nurse association in the region, and highly respected institutes dedicated to research and innovation. As the medical education and clinical partner of Georgetown University for more than 20 years, MedStar is dedicated not only to teaching the next generation of doctors, but also to the continuing education and professional development of our whole team. MedStar Health offers diverse opportunities for career advancement and personal fulfillment.

Job SummaryCoordinates patient care activities in collaboration with other hospital departments, physicians, staff, patients, and visitors during evenings, nights, and weekends. Functions as the on-site administrator. Participates in quality improvement activities and manages fiscal and human resources in order to provide effective and efficient patient care. Clarifies and interprets hospital policies and procedures. Assigns and allocates staffing resources for the in-patient care units. These functions are coordinated with Hospital Administration, Department Heads, Medical Staff and others and areperformed in accordance with all applicable laws and regulations and Georgetown University Hospital’s philosophy, policies, procedures and standards.Minimum QualificationsEducation/Training:Graduate of an accredited School of Nursing. Master's degree in Nursing preferred, and/or equivalent in experience and/or continuing education.Experience:A minimum of four years experience to include: one year of administrative/supervisory experience in Nursing. A minimum of three years clinical experience in an acute care facility. Experience in a University Teaching Hospital preferred.License/Certification/Registration:Current D.C. license as a Registered Professional Nurse.Knowledge, Skills & Abilities:Excellent interpersonal, verbal and writtencommunication skills; ability to coordinate activities in a complex situation;flexible and adaptable to change; remain calm and functional in stressfulsituations; ability to set priorities; effective problem-solving anddecision-making skills; self-directed, and ability to function autonomously.Primary Duties and ResponsibilitiesStandards ComplianceComplies with professional, regulatory and governmental standards of care.Identifies and conducts Quality Improvement activities in identified areas.Collaborates with Nursing Management and Department Heads in order to institute corrective measures and/or develop alternative patterns and systems.Communicates decisions/actions, monitoring process and outcomes to Nursing Management, Quality Improvement committees, and others as necessary.Investigates complaints within the scope of their resources, referring unresolved and continuing issues as appropriate.Assesses patient, family, and/or staff situations and intervenes with effective problem solving techniques if necessary.Clinical Practice/Patient CareInterprets and communicates institutional values, goals, and objectives to all Medical Center employees and collaborates with Nursing Management to develop, implement, and support institutional and departmental goals and objectives.Collaborates with support services resources essential to nursing and patient care in order to maintain a safe and caring environment for patients that is conducive to positive health teaching, health maintenance, and patient and family expectations of care.Facilitates the application of research protocols.ManagementAssesses units’ patient care activity, acuity, and the available personnel in order to staff equitably.Recognizes, addresses, and resolves potential concerns, immediate issues and crises.Facilitates patient transfers/discharges to assure maximum bed utilization.Makes decisions relative to equipment, overtime, use of contract personnel, and staffing assignments, within budgeted parameters.Coordinates general hospital emergency situations.Utilizes appropriate information systems.Human Resources DevelopmentIdentifies, investigates, and takes necessary action in response to inappropriate staff behavior.Evaluates nursing staff and provides evaluative feedback on other staff, making effective recommendations for their professional growth and encouraging same.Keeps current on clinical, management, and health care topics and is accountable for appropriate self-development.Conducts meetings with off-shift charge nurses for the purpose of managerial support, problem solving and financial effectiveness.Assesses staff educational needs and either refers to the education department or conducts classes him/herself.Interactive RelationshipsEncourages and facilitates collaboration and teamwork; fosters open communications anda positive work environment.Identifies issues for and/or participates in multidisciplinary committees that develop improved methods and systems of patient care delivery.Initiates and maintains professional liaisons with personnel to effectively utilize availableresources and facilitate problem solving.Exemplifies Commitment to Caring (C2C) standards and monitors hospital staff conformity with the standards in all activities.Assumes other duties and responsibilities that are appropriate to the position and area. The above responsibilities are a general description of the level and nature of the work assigned to this position and is not to be considered as all-inclusive.About MedStar Health MedStar Health is dedicated to providing the highest quality care for people in Maryland and the Washington, D.C., region, while advancing the practice of medicine through education, innovation and research. Our 30,000 associates and 5,400 affiliated physicians work in a variety of settings across our health system, including 10 hospitals and more than 300 community-based locations, the largest visiting nurse association in the region, and highly respected institutes dedicated to research and innovation. As the medical education and clinical partner of Georgetown University for more than 20 years, MedStar is dedicated not only to teaching the next generation of doctors, but also to the continuing education and professional development of our whole team. MedStar Health offers diverse opportunities for career advancement and personal fulfillment.

Job SummaryDirects, supervises and provides holistic, culturally competent, quality and cost-effective evidence-based nursing care for patients/families. Applies the nursing process within the context of the organization's shared decision-making framework. Collaboratively manages the patient’s transitions across the continuum of care, to assist patients or populations in achieving or maintaining an optimal level of health. Is recognized as a professional role model and clinical expert and promotes a professional environment that supports continuous learning. Delegates and supervises work appropriately. The Patient Care Manager supports, assists and reports to the Nurse Director. Can assume the role of Nurse Director in his/her absence.Minimum QualificationsEducation/TrainingBachelor's degree in Nursing (BSN) is required.Master’s degree or Master’s enrolled preferred.ExperienceTwo years of progressively more responsible job related experience.License/Certification/RegistrationLicensure as a registered nurse in the District of Columbia is required. BLS required. ACLS certification must be obtained within six months of hire.Certification in the clinical/specialty area must be obtained within one year of hire from a nationally recognized nursing organization.About MedStar Health MedStar Health is dedicated to providing the highest quality care for people in Maryland and the Washington, D.C., region, while advancing the practice of medicine through education, innovation and research. Our 30,000 associates and 5,400 affiliated physicians work in a variety of settings across our health system, including 10 hospitals and more than 300 community-based locations, the largest visiting nurse association in the region, and highly respected institutes dedicated to research and innovation. As the medical education and clinical partner of Georgetown University for more than 20 years, MedStar is dedicated not only to teaching the next generation of doctors, but also to the continuing education and professional development of our whole team. MedStar Health offers diverse opportunities for career advancement and personal fulfillment.

General Summary of Position:Directs, supervises and provides holistic, culturally competent, quality and cost-effective evidence-based nursing care for patients/families. Applies the nursing process within the context of the organization's shared decision making frame work. Collaboratively manages the patient’s transitions across the continuum of care, to assist patients or populations in achieving or maintaining an optimal level of health. Is recognized as a professional role model and clinical expert and promotes a professional environment that supports continuous learning. Delegates and supervises work appropriately. The Patient Care Manager supports, assists and reports to the Nurse Director. Can assume the role of Nurse Director in his/her absence.Education:Bachelor's degree in Nursing (BSN) is required. Master’s degree or Master’s enrolled preferred.Experience:Approximately two years of progressively more responsible job related experience.Certification/Registration/Licensure:Licensure as a registered nurse in the District of Columbia is required. BLS required. ACLS certification must be obtained within six months of hire. Patient Care Manager should set a professional goal to become certified in his/her specialty within a year on the job.About MedStar Health MedStar Health is dedicated to providing the highest quality care for people in Maryland and the Washington, D.C., region, while advancing the practice of medicine through education, innovation and research. Our 30,000 associates and 5,400 affiliated physicians work in a variety of settings across our health system, including 10 hospitals and more than 300 community-based locations, the largest visiting nurse association in the region, and highly respected institutes dedicated to research and innovation. As the medical education and clinical partner of Georgetown University for more than 20 years, MedStar is dedicated not only to teaching the next generation of doctors, but also to the continuing education and professional development of our whole team. MedStar Health offers diverse opportunities for career advancement and personal fulfillment.

Job SummaryServes as a senior member of the clinical management team in the Department of Obstetrics and Gynecology Responsible for the clinical management and administration of those activities which promote the delivery of safe, efficient, and therapeutically effective care to an ambulatory population. This is accomplished through the effective planning, staffing, coordinating and evaluating of the day-to-day operations for the OBGYN outpatient department. Provides professional nursing care for clinic patients following established standards and practices. Completes projects related to the clinical areas within the Department of Obstetrics and Gynecology as assigned by the Clinical Operations Administrator. These functions are performed in accordance with all applicable laws and regulations and Georgetown University Hospital's philosophy, policies, procedures and standards.Minimum QualificationsEducation/Training:MSN or NP degree preferred, or BSN plus graduate degree in related field such as MHA, MPH or similar.Experience:Four years of professional nursing experience; must have strong organizational skills. Previous office management/administrative experience with physician practice clinic field is highly desired.License/Certification/Registration:Nurse Practitioner or Registered Nurse, licensed in the District of Columbia; CPR certification.Knowledge, Skills & Abilities:Knowledge of professional nursing theory and practice to assess, plan, implement, and evaluate patient care. Knowledge of medical equipment and instruments to administer patient care; Skill in applying and modifying the principles, methods, and techniques of professional nursing to provide ongoing patient care; Skill in establishing and maintaining effective working relationships with patients, medical staff, and the public. Ability to react calmly and effectively in emergency situations.Primary Duties and ResponsibilitiesPlans, directs, implements, monitors, and evaluates the Obstetrics and Gynecology care delivery system to ensure that patient care and customer service performed is according to standards. Appraises, forecasts, and determines a desired set of future conditions and strategies required to achieve the goals and objectives of the organization within the department.Oversees and manages the ambulatory clinical nursing activities and personnel in accordance with governmental and other regulatory standards. Performs personnel management functions to include, but not limited to: recruiting, hiring, orienting, training, coaching, counseling, evaluating and terminating employees. Promotes professional development of staff. Performs routine assessments of competency, and reviews training needs and performance efficiency. Anticipates and organizes opportunities for staff education and training. Determines daily assignments and schedule including that of off-site satellite locations. Oversees dispensing of medication and immunizations. Assesses telephone triage guidelines and decisions.Responsible for the development of guidelines and protocols relevant to clinical care of OBGYN patients. Develops processes for clinical staff and monitors their implementation. Assesses current policies and provides suggestions for improvement. Continually monitors and evaluates the quality of care and services provided. Takes measures to establish standards for patient care and performance of job duties. Monitors clinical functions, including patient flow issues and patient follow-up for both the campus-based clinic and satellite locations. Coordinates and collaborates with physicians, nursing staff, patients, families, and other departments in regards to clinical operational activities of the unit. Participates with the Division Chief, Faculty and Administrator in the planning and development of new clinical programs. Serves as a point of contact for all clinical personnel as well as representatives from outside companies essential to maintain comprehensive care for patients. Assists providers by facilitating services and operations. Assists in preventing and resolving patient complaints.Administers and maintains all division services in accordance with standards and criteria established by Joint Commission, State, Local and Federal agencies to ensure compliance to those external requirements. Monitors and performs quality control functions and regular clinic inspections to identify and correct clinical issues such as equipment checks. Responsible for drug and quality assurance checks and testing to ensure the clinic is within acceptable standards. Prepares and educates staff regarding government agency standards and requirements. Performs monthly chart audits as requested by Administration. Develops and conducts appropriate tracking of labs and tests as needed. Collects data from quality improvement projects. Functions as a Super user and department resource for the Electronic Health Record. Active participant in EHR sub-committees, representing the Department of Obstetrics and Gynecology and GPG, for the design and implementation of new functionalities, creating work-flows and tweaking processes. Assists in planning and maintaining appropriate workflows and functions as conduit between physicians, staff and the IS team. Makes adjustments to documents, medications, services, and codes in coordination with physicians and Centricity team. Runs reports to monitor appropriate use of system.Represents the Department of Obstetrics and Gynecology on MGUH committees including but not limited to the EHR Standards Committee, Falls Risk Committee, and Clinical Leadership Forum. Serves as the primary liaison to the OBGYN Division Administrators as it relates to safety issues, EHR pilots, updates, and functionalities. Facilitates and participates with the GPG Nursing Orientation. Performs direct patient care and provides patient education as warranted. Manages clinic inventory of pharmaceuticals and supplies. Serves as coordinator between provider, insurance companies, pharmacies and patients in obtaining specialty drugs. Recommends, facilitates, promotes and evaluates new medical service opportunities for the division and community. Participates in creating, implementing and managing quality improvement projects. Arranges for appropriate training and education to support new projects, procedures, and testing. Supports growth initiatives of clinic as determined by providers and administration.Participates in monitoring and controlling operational budget by educating clinical staff on billing of procedures, supplies, medication and immunizations. Assists in assigning appropriate coding. Manages designated equipment and supplies to support clinical needs of division. Monitors ordering of medications and immunizations. Consults with Administrator regarding changing trends and practice issues affecting equipment and supplies. Monitors the condition and inspection of clinical equipment. Develops competencies for new clinical equipment. Assists in assuming the responsibilities of the Clinical Operations Administrator in his/her temporary absence.About MedStar Health MedStar Health is dedicated to providing the highest quality care for people in Maryland and the Washington, D.C., region, while advancing the practice of medicine through education, innovation and research. Our 30,000 associates and 5,400 affiliated physicians work in a variety of settings across our health system, including 10 hospitals and more than 300 community-based locations, the largest visiting nurse association in the region, and highly respected institutes dedicated to research and innovation. As the medical education and clinical partner of Georgetown University for more than 20 years, MedStar is dedicated not only to teaching the next generation of doctors, but also to the continuing education and professional development of our whole team. MedStar Health offers diverse opportunities for career advancement and personal fulfillment.

General Summary of Position:Directs, supervises and provides holistic, culturally competent, quality and cost-effective evidence-based nursing care for patients/families. Applies the nursing process within the context of the organization's shared decision making frame work. Collaboratively manages the patient’s transitions across the continuum of care, to assist patients or populations in achieving or maintaining an optimal level of health. Is recognized as a professional role model and clinical expert and promotes a professional environment that supports continuous learning. Delegates and supervises work appropriately. The Patient Care Manager supports, assists and reports to the Nurse Director. Can assume the role of Nurse Director in his/her absence.Education:Bachelor's degree in Nursing (BSN) is required. Master’s degree or Master’s enrolled preferred.Experience:Approximately two years of progressively more responsible job related experience.Certification/Registration/Licensure:Licensure as a registered nurse in the District of Columbia is required. BLS required. ACLS certification must be obtained within six months of hire. Patient Care Manager should set a professional goal to become certified in his/her specialty within a year on the job.About MedStar Health MedStar Health is dedicated to providing the highest quality care for people in Maryland and the Washington, D.C., region, while advancing the practice of medicine through education, innovation and research. Our 30,000 associates and 5,400 affiliated physicians work in a variety of settings across our health system, including 10 hospitals and more than 300 community-based locations, the largest visiting nurse association in the region, and highly respected institutes dedicated to research and innovation. As the medical education and clinical partner of Georgetown University for more than 20 years, MedStar is dedicated not only to teaching the next generation of doctors, but also to the continuing education and professional development of our whole team. MedStar Health offers diverse opportunities for career advancement and personal fulfillment.

GENERAL SUMMARYDirects, supervises and provides holistic, culturally competent, quality and cost-effective evidence-based nursing care for patients/families. Applies the nursing process within the context of the organization's shared decision making frame work. Collaboratively manages the patient’s transitions across the continuum of care, to assist patients or populations in achieving or maintaining an optimal level of health. Is recognized as a professional role model and clinical expert and promotes a professional environment that supports continuous learning. Delegates and supervises work appropriately. The Patient Care Manager supports, assists and reports to the Nurse Director. Can assume the role of Nurse Director in his/her absence.EDUCATION: Bachelor's degree in Nursing (BSN) is required. Master’s degree or Master’s program enrolled preferred.PRIOR EXPERIENCE: Two years of progressively more responsible job related experience.ON-THE-JOB EXPERIENCE: Approximately six to twelve months to gain familiarity with the Hospital environment, department routines and procedures, and the full range of job duties.CERTIFICATION/REGISTRATION/LICENSURE: Licensure as a registered nurse in the District of Columbia is required. BLS required. ACLS certification must be obtained within six months of hire. Certification in the clinical/specialty area must be obtained within one year of hire from a nationally recognized nursing organization.About MedStar Health MedStar Health is dedicated to providing the highest quality care for people in Maryland and the Washington, D.C., region, while advancing the practice of medicine through education, innovation and research. Our 30,000 associates and 5,400 affiliated physicians work in a variety of settings across our health system, including 10 hospitals and more than 300 community-based locations, the largest visiting nurse association in the region, and highly respected institutes dedicated to research and innovation. As the medical education and clinical partner of Georgetown University for more than 20 years, MedStar is dedicated not only to teaching the next generation of doctors, but also to the continuing education and professional development of our whole team. MedStar Health offers diverse opportunities for career advancement and personal fulfillment.

GENERAL SUMMARYDirects, supervises and provides holistic, culturally competent, quality and cost-effective evidence-based nursing care for patients/families. Applies the nursing process within the context of the organization's shared decision making frame work. Collaboratively manages the patient’s transitions across the continuum of care, to assist patients or populations in achieving or maintaining an optimal level of health. Is recognized as a professional role model and clinical expert and promotes a professional environment that supports continuous learning. Delegates and supervises work appropriately. The Patient Care Manager supports, assists and reports to the Nurse Director. Can assume the role of Nurse Director in his/her absence.EDUCATION: Bachelor's degree in Nursing (BSN) is required. Master’s degree or Master’s program enrolled preferred.PRIOR EXPERIENCE: Two years of progressively more responsible job related experience.ON-THE-JOB EXPERIENCE: Approximately six to twelve months to gain familiarity with the Hospital environment, department routines and procedures, and the full range of job duties.CERTIFICATION/REGISTRATION/LICENSURE: Licensure as a registered nurse in the District of Columbia is required. BLS required. ACLS certification must be obtained within six months of hire. Certification in the clinical/specialty area must be obtained within one year of hire from a nationally recognized nursing organization.About MedStar Health MedStar Health is dedicated to providing the highest quality care for people in Maryland and the Washington, D.C., region, while advancing the practice of medicine through education, innovation and research. Our 30,000 associates and 5,400 affiliated physicians work in a variety of settings across our health system, including 10 hospitals and more than 300 community-based locations, the largest visiting nurse association in the region, and highly respected institutes dedicated to research and innovation. As the medical education and clinical partner of Georgetown University for more than 20 years, MedStar is dedicated not only to teaching the next generation of doctors, but also to the continuing education and professional development of our whole team. MedStar Health offers diverse opportunities for career advancement and personal fulfillment.

Job SummaryDirects, supervises and provides holistic, culturally competent, quality and cost-effective evidence-based nursing care for patients/families. Applies the nursing process within the context of the organization's shared decision making frame work. Collaboratively manages the patient’s transitions across the continuum of care, to assist patients or populations in achieving or maintaining an optimal level of health. Is recognized as a professional role model and clinical expert and promotes a professional environment that supports continuous learning. Delegates and supervises work appropriately. The Patient Care Manager supports, assists and reports to the Nurse Director. Can assume the role of Nurse Director in his/her absence.Minimum QualificationsEducation/TrainingBachelor's degree in Nursing (BSN) is required.Master’s degree or Master’s enrolled preferred.ExperienceTwo years of progressively more responsible job related experience.On The Job ExperienceApproximately six to twelve months to gain familiarity with the Hospital environment, department routines and procedures, and the full range of job duties.License/Certification/RegistrationLicensure as a registered nurse in the District of Columbia is required. BLS required. ACLS certification must be obtained within six months of hire.Certification in the clinical/specialty area must be obtained within one year of hire from a nationally recognized nursing organization.About MedStar Health MedStar Health is dedicated to providing the highest quality care for people in Maryland and the Washington, D.C., region, while advancing the practice of medicine through education, innovation and research. Our 30,000 associates and 5,400 affiliated physicians work in a variety of settings across our health system, including 10 hospitals and more than 300 community-based locations, the largest visiting nurse association in the region, and highly respected institutes dedicated to research and innovation. As the medical education and clinical partner of Georgetown University for more than 20 years, MedStar is dedicated not only to teaching the next generation of doctors, but also to the continuing education and professional development of our whole team. MedStar Health offers diverse opportunities for career advancement and personal fulfillment.

Job SummaryPosition is a Department Head who has administrative authority and responsibility for the management and direction of the operational, personnel and financial activities of the Neurology Department.Minimum QualificationsEducation/TrainingGraduate of an accredited School of Nursing. Master’s degree in Nursing preferred. CONSIDERATION WILL BE GIVEN TO AN APPROPRIATE COMBINATION OF EDUCATION/TRAINING AND EXPERIENCE.Experience4 years experience preferred to include: one year of related clinical experience and a minimum of two years progressive supervisory/management experience in an acute care facility. Experience in a University Teaching Hospital preferred.License/Certification/RegistrationCurrent D.C. license as a Registered Professional Nurse.Knowledge, Skills & AbilitiesExcellent interpersonal and communication skills; expert knowledge of nursing principles, practices and skills; expertise in clinical area for which application is made. Demonstrates strong leadership skills and the ability to function independently.Primary Duties and ResponsibilitiesContributes to the achievement of established department goals and objectives and adheres to department policies, procedures, quality standards, and safety standards. Complies with governmental and accreditation regulations.Administers and maintains all department services in accordance with standards and criteria established by Joint Commission, State, Local and Federal agencies to ensure compliance to those external requirements.Plans, directs, implements, monitors, and evaluates a 24 hour neurology service delivery system to ensure that patient care and customer service performed is according to standards.Coordinates and collaborates with office staff, physicians, patients, families and other departments in order to provide patient and unit services.Establishes system and facilitates ease of communication between Department of Neurology and referring physicians.Monitors patient satisfaction scores and initiates actions and programs to maximize satisfaction of patients and families.Acts as liaison between the department and other GPG hospital departments to assure smooth coordination of scheduling and patient care.Promotes professional development of staff, residents and students by planning participating in, and evaluating educational opportunities.Facilitates participation of department staff and physicians in research and development activities.Recommends, facilitates, promotes and evaluates marketing activities for new and current neurosurgical programs internally and in the community.Appraises, forecasts, and determines a desired set of future conditions and strategies required to achieve the goals and objectives of the organization within Neurology department.Assumes overall responsibility (directly or through delegation to other staff members) for personnel management for the unit/department to include, but not limited to: interviewing, hiring, orienting, training, scheduling, coaching, counseling, evaluating, promoting and terminating employees.Implements and monitors departmental operational and capital budgets within administrative guidelines.Assumes direct responsibility for answering and responding to all neurology patient clinical calls and inquiries of an urgent nature.Responds personally to all patient satisfaction issues, patient inquiries regarding prescriptions.Assumes responsibility for smooth coordination of clinical operations.Participates in meetings and on committees and represents the department and hospital in community outreach efforts. Participates in multi-disciplinary quality and service improvement teams.Performs other duties as assigned.About MedStar Health MedStar Health is dedicated to providing the highest quality care for people in Maryland and the Washington, D.C., region, while advancing the practice of medicine through education, innovation and research. Our 30,000 associates and 5,400 affiliated physicians work in a variety of settings across our health system, including 10 hospitals and more than 300 community-based locations, the largest visiting nurse association in the region, and highly respected institutes dedicated to research and innovation. As the medical education and clinical partner of Georgetown University for more than 20 years, MedStar is dedicated not only to teaching the next generation of doctors, but also to the continuing education and professional development of our whole team. MedStar Health offers diverse opportunities for career advancement and personal fulfillment.

About 2Bles Hematology/Oncology/BMT2 Bles is an 18-bed, newly renovated, Hematology/Oncology/Blood and Marrow Transplant Unit. 2 Bles is one of two adult inpatient oncology units at MedStar Georgetown, caring for the patients of the Lombardi Comprehensive Cancer Center, established in 1971. Lombardi was initally designated by the National Cancer Institute (NCI) in 1974 and achieved NCI comprehensive status in 1990. The mission of Lombardi is to improve the diagnosis, treatment, and prevention of cancer through innovative basic science, clinical research, patient care, community outreach, and the training of cancer specialists of the future. The patient population of 2 Bles includes all hematologic diseases and cancers (leukemia, lymphoma, multiple myeloma, ITP), autologous PBSC transplant patients, oncologic solid tumor, and a wide range of medical diagnoses. The nurses on 2 Bles provide expert care for their patients, often utilizing a number of hematology/oncology research protocols and CAR-TCell Therapy.In the spring of 2013, MedStar Georgetown entered into an affiliation with Hackensack University Medical Center (HUMC) to establish a Blood and Marrow Stem Cell Transplantation Program. This agreement creates greater access to people with cancer, blood diseases and immune deficiency conditions to receive lifesaving treatment in the Washington, DC area. In 2016, the Blood and Marrow Stem Cell Transplantation Program received FACT accreditation for autologous transplants. Job SummaryThe incumbent in this position is a Department Leader who assumes 24 hour administrative authority and responsibility for the management and direction of the operational, personnel and financial activities of a specified unit or procedural area. These functions are coordinated with the Executive Staff, Hospital Leadership, Medical Staff and others and are performed in accordance with all applicable laws and regulations and Medstar Georgetown University Hospital's mission, vision and core values.Minimum QualificationsEducation/Training:Graduate of an accredited School of Nursing. Bachelor’s degree or higher in Nursing required. A Master's degree in Nursing preferred, and/or equivalent in experience and/or continuing education. Professional Certification in Nursing Administration preferred.Experience:A minimum of four years experience preferred to include: one year of related clinical experience and a minimum of two years progressive supervisory/management experience in an acute care facility. Experience in a University Teaching Hospital preferred.License/Certification/Registration:Current D.C. license as a Registered Professional Nurse. BLS required.Knowledge, Skills & Abilities:Excellent interpersonal and communication skills; expert knowledge of nursing principles, practices and skills; performance improvement principles, expertise in clinical area for which application is made. Demonstrates strong leadership skills and the ability to function independently. Competent in computer skills. Member of a recognized National Nursing Organization.Primary Duties and ResponsibilitiesAssumes overall responsibility (directly or through delegation to other staff members) for personnel and human resource management of inpatient and outpatient staff to include, but not limited to, interviewing, hiring, orienting, training, scheduling, coaching, counseling, evaluating, promoting and terminating employees.Plans, directs, implements, monitors, and evaluates the nursing care delivery system for assigned clinical area(s) to ensure that the nursing care performed is integrated within the MGUH Professional Practice Model and promotes continuous, consistent, efficient and accountable delivery of patient care.Maintains leadership competence and clinical knowledge.Promotes the professional growth and development of associates. Ensures Magnet structure and processes are implemented and maintained by promoting evidence-based practice and collaborative governance. Appraises, forecasts, and determines future conditions and strategies required to achieve the goals and objectives of the organization to support operations and finance management and budget. Reviews staffing, operating and capital budgets and ensures that fiscal targets are realized. Reviews reports on budget variances, assists in developing and executing budget action plans. Safeguards employee and patient rights and promotes a safe and healthy work environment.Leads and assures compliance with hospital policies, standards and criteria established by the accrediting and regulatory agencies.Responsible for strategic planning, program development, quality and performance measures for area(s) of responsibility.Assumes other duties and responsibilities that are appropriate to the position and area. The above responsibilities are a general description of the level and, nature of the work assigned to this position and is not to be considered as all-inclusive. About MedStar Health MedStar Health is dedicated to providing the highest quality care for people in Maryland and the Washington, D.C., region, while advancing the practice of medicine through education, innovation and research. Our 30,000 associates and 5,400 affiliated physicians work in a variety of settings across our health system, including 10 hospitals and more than 300 community-based locations, the largest visiting nurse association in the region, and highly respected institutes dedicated to research and innovation. As the medical education and clinical partner of Georgetown University for more than 20 years, MedStar is dedicated not only to teaching the next generation of doctors, but also to the continuing education and professional development of our whole team. MedStar Health offers diverse opportunities for career advancement and personal fulfillment.

GENERAL SUMMARYDirects, supervises and provides holistic, culturally competent, quality and cost-effective evidence-based nursing care for patients/families. Applies the nursing process within the context of the organization's shared decision making frame work. Collaboratively manages the patient’s transitions across the continuum of care, to assist patients or populations in achieving or maintaining an optimal level of health. Is recognized as a professional role model and clinical expert and promotes a professional environment that supports continuous learning. Delegates and supervises work appropriately. The Patient Care Manager supports, assists and reports to the Nurse Director. Can assume the role of Nurse Director in his/her absence.EDUCATION: Bachelor's degree in Nursing (BSN) is required. Master’s degree or Master’s program enrolled preferred.PRIOR EXPERIENCE:Two years of progressively more responsible job related experience.ON-THE-JOB EXPERIENCE: Approximately six to twelve months to gain familiarity with the Hospital environment, department routines and procedures, and the full range of job duties.CERTIFICATION/REGISTRATION/LICENSURE: Licensure as a registered nurse in the District of Columbia is required. BLS required. ACLS certification must be obtained within six months of hire. Certification in the clinical/specialty area must be obtained within one year of hire from a nationally recognized nursing organization.About MedStar Health MedStar Health is dedicated to providing the highest quality care for people in Maryland and the Washington, D.C., region, while advancing the practice of medicine through education, innovation and research. Our 30,000 associates and 5,400 affiliated physicians work in a variety of settings across our health system, including 10 hospitals and more than 300 community-based locations, the largest visiting nurse association in the region, and highly respected institutes dedicated to research and innovation. As the medical education and clinical partner of Georgetown University for more than 20 years, MedStar is dedicated not only to teaching the next generation of doctors, but also to the continuing education and professional development of our whole team. MedStar Health offers diverse opportunities for career advancement and personal fulfillment.

Job SummaryPosition is a Department Head who has administrative authority and responsibility for the management and direction of the operational, personnel and financial activities of the Neurology Department.Minimum QualificationsEducation/TrainingGraduate of an accredited School of Nursing. Master’s degree in Nursing preferred. CONSIDERATION WILL BE GIVEN TO AN APPROPRIATE COMBINATION OF EDUCATION/TRAINING AND EXPERIENCE.Experience4 years experience preferred to include: one year of related clinical experience and a minimum of two years progressive supervisory/management experience in an acute care facility. Experience in a University Teaching Hospital preferred.License/Certification/RegistrationCurrent D.C. license as a Registered Professional Nurse.Knowledge, Skills & AbilitiesExcellent interpersonal and communication skills; expert knowledge of nursing principles, practices and skills; expertise in clinical area for which application is made. Demonstrates strong leadership skills and the ability to function independently.Primary Duties and ResponsibilitiesContributes to the achievement of established department goals and objectives and adheres to department policies, procedures, quality standards, and safety standards. Complies with governmental and accreditation regulations.Administers and maintains all department services in accordance with standards and criteria established by Joint Commission, State, Local and Federal agencies to ensure compliance to those external requirements.Plans, directs, implements, monitors, and evaluates a 24 hour neurology service delivery system to ensure that patient care and customer service performed is according to standards.Coordinates and collaborates with office staff, physicians, patients, families and other departments in order to provide patient and unit services.Establishes system and facilitates ease of communication between Department of Neurology and referring physicians.Monitors patient satisfaction scores and initiates actions and programs to maximize satisfaction of patients and families.Acts as liaison between the department and other GPG hospital departments to assure smooth coordination of scheduling and patient care.Promotes professional development of staff, residents and students by planning participating in, and evaluating educational opportunities.Facilitates participation of department staff and physicians in research and development activities.Recommends, facilitates, promotes and evaluates marketing activities for new and current neurosurgical programs internally and in the community.Appraises, forecasts, and determines a desired set of future conditions and strategies required to achieve the goals and objectives of the organization within Neurology department.Assumes overall responsibility (directly or through delegation to other staff members) for personnel management for the unit/department to include, but not limited to: interviewing, hiring, orienting, training, scheduling, coaching, counseling, evaluating, promoting and terminating employees.Implements and monitors departmental operational and capital budgets within administrative guidelines.Assumes direct responsibility for answering and responding to all neurology patient clinical calls and inquiries of an urgent nature.Responds personally to all patient satisfaction issues, patient inquiries regarding prescriptions.Assumes responsibility for smooth coordination of clinical operations.Participates in meetings and on committees and represents the department and hospital in community outreach efforts. Participates in multi-disciplinary quality and service improvement teams.Performs other duties as assigned.About MedStar Health MedStar Health is dedicated to providing the highest quality care for people in Maryland and the Washington, D.C., region, while advancing the practice of medicine through education, innovation and research. Our 30,000 associates and 5,400 affiliated physicians work in a variety of settings across our health system, including 10 hospitals and more than 300 community-based locations, the largest visiting nurse association in the region, and highly respected institutes dedicated to research and innovation. As the medical education and clinical partner of Georgetown University for more than 20 years, MedStar is dedicated not only to teaching the next generation of doctors, but also to the continuing education and professional development of our whole team. MedStar Health offers diverse opportunities for career advancement and personal fulfillment.

Job SummaryCoordinates patient care activities in collaboration with other hospital departments, physicians, staff, patients, and visitors during evenings, nights, and weekends. Functions as the on-site administrator. Participates in quality improvement activities and manages fiscal and human resources in order to provide effective and efficient patient care. Clarifies and interprets hospital policies and procedures. In collaboration with the staffing office, assigns and allocates staffing resources for the in-patient care units. These functions are coordinated with Hospital Administration, Department Heads, Medical Staff and others and are performed in accordance with all applicable laws and regulations and Georgetown University Hospital’s philosophy, policies, procedures and standards.Shift: Evenings, Nights and WeekendsMinimum QualificationsEducation/Training:Graduate of an accredited School of Nursing. Master's degree in Nursing preferred, and/or equivalent in experience and/or continuing education.Experience:A minimum of four years experience to include: one year of administrative/supervisory experience in Nursing. A minimum of three years clinical experience in an acute care facility. Experience in an Academic Teaching Hospital preferred.License/Certification/Registration:Current D.C. license as a Registered Professional Nurse. Current Basic Life Support certification is required/Advanced Life Support certification is preferred.Knowledge, Skills & Abilities:Excellent interpersonal, verbal and written communication skills; ability to coordinate activities in a complex situation; flexible and adaptable to change; remain calm and functional in stressful situations; ability to critically think and set priorities; effective problem-solving and decision-making skills; self-directed, and ability to function autonomously.Primary Duties and ResponsibilitiesStandards ComplianceComplies with professional, regulatory and governmental standards of care.Identifies and conducts Quality and Safety Improvement activities in identified areas.Communicates decisions/actions, monitoring process and outcomes to Nursing Leadership and designated committees.Investigates complaints within the scope of their resources, referring unresolved and continuing issues as appropriate.Assesses patient, family, and/or staff situations and intervenes with effective problem solving techniques if necessary.Clinical Practice/Patient CareInterprets and communicates institutional values, goals, and objectives to all hospital employees and collaborates with Nursing Leadership to develop, implement, and support institutional and departmental goals and objectives.Collaborates with support services resources essential to nursing and patient care in order to maintain a safe and caring environment for patients that is conducive to positive health teaching, health maintenance, and patient and family expectations of care.ManagementAssesses units’ patient care activity, acuity, and the available personnel in order to staff equitably.Recognizes, addresses, and resolves potential concerns, immediate issues and crises.Facilitates patient transfers/discharges to assure maximum bed utilization.Makes decisions relative to equipment, overtime, use of contract personnel, and staffing assignments, within budgeted parameters.Coordinates general hospital emergency situations in the absence of hospital leadership until responsibilities can be transitionedUtilizes appropriate information systems.Human Resources DevelopmentIdentifies, investigates, and takes necessary action in response to inappropriate staff behavior.Evaluates nursing staff and provides evaluative feedback on other staff, making effective recommendations for their professional growth and encouraging same.Keeps current on clinical, management, and health care topics and is accountable for appropriate self-development.Conducts nursing huddles with off-shift charge nurses for the purpose of managerial support, problem solving and staffing decisions.Interactive RelationshipsEncourages and facilitates collaboration and teamwork; fosters open communications and a positive work environment.Identifies issues for and/or participates in multidisciplinary committees that develop improved methods and systems of patient care delivery.Initiates and maintains professional liaisons with personnel to effectively utilize available resources and facilitate problem solving. Assumes other duties and responsibilities that are appropriate to the position and area. The above responsibilities are a general description of the level and nature of the work assigned to this positionAbout MedStar Health MedStar Health is dedicated to providing the highest quality care for people in Maryland and the Washington, D.C., region, while advancing the practice of medicine through education, innovation and research. Our 30,000 associates and 5,400 affiliated physicians work in a variety of settings across our health system, including 10 hospitals and more than 300 community-based locations, the largest visiting nurse association in the region, and highly respected institutes dedicated to research and innovation. As the medical education and clinical partner of Georgetown University for more than 20 years, MedStar is dedicated not only to teaching the next generation of doctors, but also to the continuing education and professional development of our whole team. MedStar Health offers diverse opportunities for career advancement and personal fulfillment.

Job SummaryMonitors the care and services delivered to selected patient populations during the acute hospital stay, promotes effective utilization of resources and assumes a leadership role with the interdisciplinary team to achieve optimal clinical and resource outcomes for the pre hospital, acute, and post hospital phases of care. Develops and maintains a positive work climate and supports the overall team effort of the health system. The functions are performed in accordance with all applicable laws and regulations and MedStar Georgetown University Hospital's philosophy, policies, procedures and standards.Minimum QualificationsEducation/Training:MasterDegree in Social Work or Bachelor’s Degree in Nursing required; Advanced Degree preferred.Experience: Three years clinical experience in an acute care setting. Utilization management and/or case management experience preferred.License/Certification/Registration:Licensed as a Nurse or Social Worker in the District of Columbia; Specialty certification desirable.Knowledge, Skills & Abilities:Advanced communication and interpersonal skills. Demonstrated ability to manage information for the purpose of setting goals and measuring success. Willingness and ability to explain case management, managed care and reimbursement concepts and requirements to patients, families, and staff. Willingness and ability to coach colleagues and new staff in areas of professional expertise. Ability to determine when a referral to other departments is required by the patient’s clinical, social, or financial situation. Ability to interact with clinical departments as necessary to clarify components of the treatment or discharge plan. Ability to maintain effective communication with all members of the care team: patient, family, and hospital colleagues. Skill and proficiency in applying highly technical principles, concepts and techniques that are central to the health care professions.Primary Duties and ResponsibilitiesAssesses, facilitates, and monitors the plan of care in conjunction with the patient and/or family/significant other. Communicates the need, or lack of, continued hospitalization and ensures patient understanding of third party payer guidelines.Conducts concurrent chart review of selected patient populations, assesses the appropriateness of the level of care, diagnostic testing and clinical procedures, quality and clinical risk issues, and completeness of medical record documentation.Reviews all patient admission data within the designated timeframes to determine the suitability of the level of care in accordance with established guidelines.Identifies issues/problems and makes appropriate recommendations. Communicates with patients, families/ significant others, medical staff, caregivers, and third party payers, as necessary.Coordinates care within MGUH and other settings by monitoring and overseeing the continuum of clinical care, ensuring necessary meetings are held with patient/family and the interdisciplinary team to coordinate treatment and discharge plans. Arranges discharge-planning referrals as ordered by patient’s physician. Serves as a facilitator/advocate for patients and families in the resolution of problems related to the established plan of care and procurement of services. Monitors the daily activity of on-site reviewers for consistency and correctness in the application of standards for admission and continued stay.Produces case documentation in approved manual or electronic format while maintaining required departmental standards and protocols.Participates in the development and standardization of improved pathways and best practice scenarios.Assumes other duties and responsibilities that are appropriate to the position and area. The above responsibilities are a general description of the level and nature of the work assigned to this classification and is not to be considered as all-inclusive. About MedStar Health MedStar Health is dedicated to providing the highest quality care for people in Maryland and the Washington, D.C., region, while advancing the practice of medicine through education, innovation and research. Our 30,000 associates and 5,400 affiliated physicians work in a variety of settings across our health system, including 10 hospitals and more than 300 community-based locations, the largest visiting nurse association in the region, and highly respected institutes dedicated to research and innovation. As the medical education and clinical partner of Georgetown University for more than 20 years, MedStar is dedicated not only to teaching the next generation of doctors, but also to the continuing education and professional development of our whole team. MedStar Health offers diverse opportunities for career advancement and personal fulfillment.

General Summary of Position:This position has accountability for managing resources, to ensure quality, cost-effective delivery of culturally competent patient services for specific patient populations, in multiple units.Is recognized as a professional role model and clinical expert, and promotes a professional environment that supports continuous learning.This is accomplished by direct action, delegation, coaching and support of division of nursing staff and shared governance activities.Education:Bachelor's degree in Nursing and a Masters degree in Nursing, Health Care Administration, Business Administration or directly related discipline are required. Masters Degree in Nursing is preferred.Experience:Approximately three to four years of progressively more responsible job related experience.Certification/Registration/Licensure:Licensure as a registered nurse in the District of Columbia is required. ACLS is required. Certification as a CNS or NP is preferred. The Clinical Nurse Supervisor should set a professional goal to become certified in his or her Clinical Specialty or obtain CCRN certification within one year of on the job.About MedStar Health MedStar Health is dedicated to providing the highest quality care for people in Maryland and the Washington, D.C., region, while advancing the practice of medicine through education, innovation and research. Our 30,000 associates and 5,400 affiliated physicians work in a variety of settings across our health system, including 10 hospitals and more than 300 community-based locations, the largest visiting nurse association in the region, and highly respected institutes dedicated to research and innovation. As the medical education and clinical partner of Georgetown University for more than 20 years, MedStar is dedicated not only to teaching the next generation of doctors, but also to the continuing education and professional development of our whole team. MedStar Health offers diverse opportunities for career advancement and personal fulfillment.

Job SummaryCoordinates, negotiates, procures and manages care of patients to facilitate cost effective care and patient satisfaction. Facilitates the continuum of care, works collaboratively with interdisciplinary staff, internal and external to the organization. Responsible for carrying a complex case management case load, ownership of a case management program(s), pre- authorization reviews to provide Medically Necessary, timely and quality health care services in the most cost-effective manner and pharmacy reviews.Minimum QualificationsEducation/TrainingBachelor’s Degree required within 2 years of hire date.Experience3 years case management and UM experience (or related experience); 5 years diverse clinical experience. 3 years acute inpatient care clinical experience.License/Certification/RegistrationValid RN license in District of Columbia. CCM (Certified Case Manager) preferred.Knowledge, Skills & AbilitiesVerbal and written communication skills. Ability to use computer to enter and retrieve data. Ability to create, edit and analyze Microsoft office (Word, Excel, and PowerPoint) preferred.Primary Duties and ResponsibilitiesContributes to the achievement of established department goals and objectives and adheres to department policies, procedures, quality standards, and safety standards. Complies with governmental and accreditation regulations.Actively develops and manages complex case management cases and develops individualized plans of care according to NCQA standards/ guidelines and the District of Columbia Contract.Acts as a liaison to MedStar Family Choice contracted vendors to facilitate care. Identifies gaps in contracted services and develops a plan to access care.Acts as an advocate while assisting members to coordinate and gain access to medical, psychiatric, psychosocial and other essential services to meet their healthcare needs. Authorizes and monitors covered services according to policy.Assists hospital case management staff with discharge planning, if applicable. Makes recommendation to alternate tier of Case Management programs as member’s acuity necessitate.Attends and participates in MFC staff meetings, Clinical Operations department meetings, Special Needs Forums, work groups, District/ community agencies meetings, etc. as assigned. Provides input, completes assignments, and shares new findings with other staff. Contributes to the achievement of established department goals and objectives and adheres to department policies, procedures, quality standards, and safety standards. Complies with governmental and accreditation regulations.Provides face to face case management in the community.Demonstrates behavior consistent with MedStar Health mission, vision, goals, objectives and patient care philosophy.Demonstrates skill and flexibility in providing coverage for other staff.For assigned Case Management program(s), develops strategies, assessment(s), and evaluation/goal tools according to NCQA standards/ guidelines and District of Columbia Contract. Utilizes standards/ guidelines to manage and document interactions for the program (s). Responsible for verifying that assigned program utilizes up-to-date standards in the medical community. Keeps informed about disease processes, treatment modalities, and resources.Identifies and reports potential coordination of benefits, subrogation, third party liability, worker's compensation cases, etc. Identifies quality, risk, or utilization issues to appropriate MedStar personnel.Identifies inpatients requiring additional services and initiates care with appropriate providers.Maintains current knowledge of MFC benefits and enrollment issues in order to accurately coordinate services.Maintains timely and accurate documentation in the clinical software system per Clinical Operation department’s policy.Monitors utilization of all services for fraud and abuse.Performs telephonic ACD line coverage for Clinical Operations’ needs.Enters authorization as appropriate to the program and sends the reviews to Medical Director as appropriate. Coordinates review decisions and notifications, per policy, NCQA standards/ guidelines and District of Columbia Contract for timely decision making.Participates in meetings and on committees and represents the department and hospital in community outreach efforts.Participates in multi-disciplinary quality and service improvement teams.Performs other duties as assigned.About MedStar Health MedStar Health is dedicated to providing the highest quality care for people in Maryland and the Washington, D.C., region, while advancing the practice of medicine through education, innovation and research. Our 30,000 associates and 5,400 affiliated physicians work in a variety of settings across our health system, including 10 hospitals and more than 300 community-based locations, the largest visiting nurse association in the region, and highly respected institutes dedicated to research and innovation. As the medical education and clinical partner of Georgetown University for more than 20 years, MedStar is dedicated not only to teaching the next generation of doctors, but also to the continuing education and professional development of our whole team. MedStar Health offers diverse opportunities for career advancement and personal fulfillment.

This position is for a Clinical Nurse Manager position in our adult inpatient psychiatry unit and psychiatric crisis stabilization unit.This position is available due to an internal promotion within MedStar Health.Psych Nurse Manager Job SummaryProvides leadership to care providers and assumes 24-hour accountability for clinical practice. Ensures the provision of quality patient care and customer services. Fosters staff's commitment to improving patient outcomes. Facilitates staff integration to Patient-Centered Care. In collaboration with Director, monitors financial and resource management. Collaborates with the Director of Patient Care Services and Vice President of Patient Care Services.Minimum QualificationsEducation/Training:Valid RN license in the State of Maryland; Bachelor's degree preferred. MSN strongly preferred.Experience:2 years progressive leadership experience; 3 years clinical experience. 2-3 years of inpatient psychiatric nursing experience strongly preferred.License/Certification/Registration:Valid RN license in the State of Maryland. CPR certification required. Psych nursing certification a plus.Knowledge, Skills & Abilities:Excellent verbal and written communication skills. Basic computer skills preferredMedStar Harbor Hospital:Devoted to caring for our patientsMedStar Harbor Hospital is a private nonprofit, 150-bed, acute care teaching hospital in Baltimore City, Maryland, U.S. It is located on South Hanover Street along the Middle Branch of the Patapsco River in the Cherry Hill neighborhood of South Baltimore. After more than a century of healing, MedStar Harbor Hospital is a mainstay in the community, serving patients from Baltimore City, and Anne Arundel, Baltimore, and Howard counties at our convenient waterside location, with the services of a large, regional medical center in a smaller, more personal environment.Behavioral and mental health servicesOur state-of-the-art inpatient Behavioral Health unit and Emergency department provide local, high-quality behavioral health services, crisis intervention services for patients in distress, and comprehensive psychiatric care for adults.About MedStar Health MedStar Health is dedicated to providing the highest quality care for people in Maryland and the Washington, D.C., region, while advancing the practice of medicine through education, innovation and research. Our 30,000 associates and 5,400 affiliated physicians work in a variety of settings across our health system, including 10 hospitals and more than 300 community-based locations, the largest visiting nurse association in the region, and highly respected institutes dedicated to research and innovation. As the medical education and clinical partner of Georgetown University for more than 20 years, MedStar is dedicated not only to teaching the next generation of doctors, but also to the continuing education and professional development of our whole team. MedStar Health offers diverse opportunities for career advancement and personal fulfillment.

Job SummaryServes as a member of the Case Management Team. Facilitates the delivery of quality, cost effective, patient-centeredcare from pre-admission to post discharge. Ensures that the care is designed to meet individualizedpatient outcomes.Minimum QualificationsEducation/TrainingBachelor's degree (BSN preferred).Experience5 years clinical experience in an acute care setting.License/Certification/RegistrationValid RN license in the State of Maryland. CPR/BLS, CCM and/or ACMA preferred.Knowledge, Skills & AbilitiesAbility to use computer to collect data and prepare reports. Verbal and written communication skills. Diagnostic and problem solving skills.Primary Duties and ResponsibilitiesContributes to the achievement of established department goals and objectives and adheres to department policies, procedures, quality standards and safety standards. Complies with governmental and accreditation regulations.Collaborates with the multidisciplinary health care team to develop and coordinate the plan of care.Communicates daily with direct care givers and case management triad regarding patient and family responses to plan of care, identification of problems, discharge planning, and payer concerns such as LOS. Collaborates with utilization review team members on medical necessity determinations.Communicates with patient, family and/or significant other to identify and clarify patient and family goals.Communicates with patient, family and/or significant other, health care team, external case manager, and facility to address issues relating to transition from acute to post-hospital care. Escalates issues to physician advisors and or supervisors as necessary.Conducts a pre/post admission assessment in order to identify patients for case management based upon indicators on the high-risk screen. Performs a comprehensive assessment incorporating data obtained from other disciplines to identify patient-specific problems or needs related to diagnosis, treatment, and discharge planning.Demonstrates competency in area of specialty to meet age specific, biopsychosocial, and spiritual needs of patients served.Disseminates and applies knowledge in order to meet the educational needs of the health care team, community, patients and families.Evaluates and documents the patient's response to the plan of care and achievement of outcomes. Makes recommendation for modifications to the plan of care as indicated. Evaluates effectiveness of clinical pathways through outcome analysis, variance tracking, and problem identification.Manages a caseload of patients from admission through discharge and readmission, when appropriate. Identifies essential resources needed to implement the plan of care. Delegates specialized patient care needs and planning to team members, such as community health advocates, peer recovery coaches, complex case manager, and social workers.Manages own professional growth in the area of managed care, care management, other health care, financial trends, clinical practice, readmissions and research.Manages patient care according to clinical pathways, and/or multidisciplinary plan of care, and/or management care contracts by directing decision making and identifying and managing barriers that impact on patient care outcomes.Participates in Performance and Service Improvement teams. Assists in program evaluation through customer service surveys, LOS data analysis, charge/discharge data, comparison to state averages, and best practice/benchmark data.Serves as consultant in area of expertise for other case managers, staff and community.Coordinates the completion of requisite forms by doctors, patients, and patients' families for any services required. Maintains accurate and timely documentation of case management activities to assure that physicians and caregivers are well informed regarding the discharge plans. Adheres to all policies and procedures regarding documentation and confidentiality of information.Demonstrates knowledge of the dynamics of abuse/neglect, including identification and reporting laws. Coordinates with investigating law enforcement, protection agencies, hospital security, risk management, and healthcare team. Demonstrates knowledge of community resources serving the high social risk populations.Participates in meetings and on committees and represents the department and hospital in community outreach efforts.Participates in multidisciplinary quality and service improvement teams.Performs other duties as assigned.About MedStar Health MedStar Health is dedicated to providing the highest quality care for people in Maryland and the Washington, D.C., region, while advancing the practice of medicine through education, innovation and research. Our 30,000 associates and 5,400 affiliated physicians work in a variety of settings across our health system, including 10 hospitals and more than 300 community-based locations, the largest visiting nurse association in the region, and highly respected institutes dedicated to research and innovation. As the medical education and clinical partner of Georgetown University for more than 20 years, MedStar is dedicated not only to teaching the next generation of doctors, but also to the continuing education and professional development of our whole team. MedStar Health offers diverse opportunities for career advancement and personal fulfillment.

Job SummaryProvides leadership to care providers and assumes 24-hour accountability for clinical practice. Ensures the provision of quality patient care and customer services. Fosters staff's commitment to improving patient outcomes. Facilitates staff integration to Patient-Centered Care. In collaboration with Director, monitors financial and resource management. Collaborates with the Director of Patient Care Services and Vice President of Patient Care Services.Minimum QualificationsEducation/TrainingValid RN license in the State of Maryland; Bachelor's degree preferred.Experience2 years progressive leadership experience; 3 years clinical experience.License/Certification/RegistrationValid RN license in the State of Maryland. CPR certification required.Knowledge, Skills & AbilitiesExcellent verbal and written communication skills. Basic computer skills preferred.Primary Duties and ResponsibilitiesCompletes annual performance appraisals in a timely manner and ensures that appraisals reflect the individuals' ability to meet performance expectations.Counsels associates effectively and collaborates with Director Patient Care and Human Resources to utilize the disciplinary process.Demonstrates and fosters customer relation skills among staff.Develops and recommends department operating budget and ensures that department operates within budget.Develops department goals, objectives, policies, and procedures. Ensures compliance with hospital/facility policies and procedures and governmental and accreditation regulations.Encourages staff to attend educational programs.Ensures appropriate staffing for unit(s). Ensures unit activities flow smoothly.Identifies individual staff development needs and provides appropriate resources to meet needs. Encourages staff to attend educational programs.In collaboration with Director Patient Care, develops unit-specific orientation and preceptor program, plans and coordinates the unit-specific competencies for all personnel, supports the implementation of new programs, helps to design educational programs to ensure the highest quality care delivery and customer satisfaction, and gives staff timely and constructive feedback on performance.Investigates and follows through on customer complaints and incidents.May involve staff in the development and implementation of patient-centered care. Mentors and coaches individuals based on their strengths and developmental needs. Sets clear expectations for performance and holds staff accountable. Delegates responsibility for problem-solving and decision-making to staff within scope of their authority.Participates in meetings and on committees and represents the department and hospital in community outreach efforts as required.Participates in multidisciplinary quality and service improvement teams.Performs other duties as assigned.Selects, trains, orients, and assigns department staff. Develops standards of performance, evaluates performance, and conducts performance management planning. Initiates or makes recommendations for personnel actions. Maintains ongoing communication with subordinates to review programs, provide feedback, discuss new developments, and exchange information.About MedStar Health MedStar Health is dedicated to providing the highest quality care for people in Maryland and the Washington, D.C., region, while advancing the practice of medicine through education, innovation and research. Our 30,000 associates and 5,400 affiliated physicians work in a variety of settings across our health system, including 10 hospitals and more than 300 community-based locations, the largest visiting nurse association in the region, and highly respected institutes dedicated to research and innovation. As the medical education and clinical partner of Georgetown University for more than 20 years, MedStar is dedicated not only to teaching the next generation of doctors, but also to the continuing education and professional development of our whole team. MedStar Health offers diverse opportunities for career advancement and personal fulfillment.

This RN Assistant Nurse Manager position is for Labor and Delivery, Mother Baby and NICU units.Job SummaryResponsible and accountable for the provision of quality patient care and customer services on a defined patient care unit. Acts as a role model and coach in ensuring the team's commitment and success in improving patient outcomes. Leads, coaches, and develops staff while also providing direct patient care. Successfully facilitates team integration and the transition to patient-centered care. Collaborates effectively with the Director of Patient Care Services and Vice President of Patient Care.Minimum QualificationsEducation/Training: Valid RN license in the State of Maryland; Bachelor's degree in Nursing preferred.Experience: 2 years related clinical experience.License/Certification/Registration: Valid RN license in the State of Maryland.Knowledge, Skills & Abilities: Verbal and written communication skills. Basic computer skills preferred.Primary Duties and ResponsibilitiesActively communicates new information and updates to staff.Actively participates on a multidisciplinary quality or service improvement team.Assists in developing departmental goals and initiatives and contributes to the achievement of those goals.Attends mandatory training sessions, staff meetings and town meetings and completes all mandatory education requirements on time.Counsels associates effectively and collaborates with the Nurse Manager in initiating disciplinary actions.Demonstrates leadership behavior and independent decision making.Demonstrates the ability to competently care for patients, serving as a role model for team collaboration and quality patient care.Interviews prospective associates and makes recommendations for hiring.Investigates occurrence reports and resolves incidents in a timely manner.Participates in meetings and on committees and represents the department and hospital in community outreach efforts as required.Performs other duties as assigned.Provides feedback on staff performance and the assessment of staff competencies for evaluations.Serves as a coach and mentor to staff.About MedStar Health MedStar Health is dedicated to providing the highest quality care for people in Maryland and the Washington, D.C., region, while advancing the practice of medicine through education, innovation and research. Our 30,000 associates and 5,400 affiliated physicians work in a variety of settings across our health system, including 10 hospitals and more than 300 community-based locations, the largest visiting nurse association in the region, and highly respected institutes dedicated to research and innovation. As the medical education and clinical partner of Georgetown University for more than 20 years, MedStar is dedicated not only to teaching the next generation of doctors, but also to the continuing education and professional development of our whole team. MedStar Health offers diverse opportunities for career advancement and personal fulfillment.

***This is a hybrid transitional care case manager opportunity supporting MedStar Harbor Hospital patients***Job SummaryServes as a member of the Case Management Team. Facilitates the delivery of quality, cost effective, patient-centered care from pre-admission through post-discharge timeframe. Ensures that the care is designed to meet individualized patient outcomes.Minimum QualificationsEducation/TrainingBachelor's degree required; BSN preferred.Experience5 years clinical experience in a related field. Case Management experience preferred.License/Certification/RegistrationValid RN license in the State of Maryland.Knowledge, Skills & AbilitiesAbility to use computer to collect data and prepare reports. Verbal and written communication skills.Primary Duties and ResponsibilitiesContributes to the achievement of established department goals and objectives and adheres to department policies, procedures, quality standards and safety standards. Complies with governmental and accreditation regulations. Adheres to MedStar and Departmental Policies.Collaborates with the multidisciplinary health care team to develop and coordinate the plan of care from preadmission to post-discharge.Uses available readmission prevention risk identification systems to manage assigned population and communicates plan of care and barriers to the interdisciplinary care team.Communicates daily with direct care givers and case management triad regarding readmission risk factors, Care Transition plans, and post-acute services. Communicates with patient, family and/or significant other to identify and clarify patient and family goals.Communicates with health care team, external case manager, and facility to address issues relating to transition from acute to post-hospital care. Escalates issues to supervisor and physician advisors as necessary.Performs and documents a comprehensive assessment incorporating data obtained from other disciplines to identify patient-specific problems or needs related to diagnosis, treatment, and discharge planning.Develops and advocates for the optimal care plan, post-acute referral, and connection to community service/resource based on clinical assessment of patient and awareness of readmission risk-related issues.Demonstrates competency in area of specialty to meet age specific, biopsychosocial, and spiritual needs of patients served.Disseminates and applies knowledge in order to meet the educational needs of the health care team, community, patients and families.Provides disease/health/wellness education to patients and their caregivers as appropriate.Coordinates with the care team in assuring the arrangement of post-discharge follow-up appointments/services.Evaluates and documents the patient's response to the plan of care and achievement of outcomes. Makes recommendation for modifications to the plan of care as indicated. Evaluates effectiveness of clinical pathways through outcome analysis, variance tracking, and problem identification.Maintains a post-discharge caseload of assigned patients with timely telephonic case management calls in order to ensure the discharge and follow-up plans are adhered to by the patient. The post-discharge caseload remains active for at least 30 days.Manages own professional growth in the area of managed care, care management, other health care, financial trends, clinical practice, readmissions and research.Manages patient care according to clinical pathways, and/or multidisciplinary plan of care, and/or management care contracts by directing decision making and identifying and managing barriers that impact on patient care outcomes.Participates in Performance and Service Improvement teams (Readmission meetings, Community Health Advocate case review meetings, Length of Stay meetings). Assists in program evaluation through readmission analyses and chart audits.Collaborates and communicates with Payors, insurance-based case management programs, and Primary Care Physician practices and associated case management programs.Serves as consultant in area of expertise for other case managers, staff and community.Participates in multidisciplinary quality and service improvement teams as appropriate. Participates in meetings, serves on committees and represents the department and hospital in community outreach efforts as appropriate.Performs other duties as assigned.About MedStar Health MedStar Health is dedicated to providing the highest quality care for people in Maryland and the Washington, D.C., region, while advancing the practice of medicine through education, innovation and research. Our 30,000 associates and 5,400 affiliated physicians work in a variety of settings across our health system, including 10 hospitals and more than 300 community-based locations, the largest visiting nurse association in the region, and highly respected institutes dedicated to research and innovation. As the medical education and clinical partner of Georgetown University for more than 20 years, MedStar is dedicated not only to teaching the next generation of doctors, but also to the continuing education and professional development of our whole team. MedStar Health offers diverse opportunities for career advancement and personal fulfillment.

Help support our night shift IMC nurses at this Magnet designated facility! We like to promote from within, so you will have the opportunity to grow and develop into a manager role. Job SummaryResponsible and accountable for the provision of quality patient care and customer services on a defined patient care unit on a 24-hour basis. Acts as a role model and coach in ensuring the team's commitment and success in improving patient outcomes. Leads, coaches, and develops staff while also providing direct patient care. Successfully facilitates team integration and the transition to patient-centered care. Collaborates effectively with the Director of Patient Care Services and Vice President of Patient Care.Minimum QualificationsEducation/TrainingValid RN license in the State of Maryland; Bachelor's degree in Nursing preferred.Experience2 years related clinical experience.License/Certification/RegistrationValid RN license in the State of Maryland.Knowledge, Skills & AbilitiesVerbal and written communication skills. Basic computer skills preferred.Primary Duties and ResponsibilitiesAssists in the development of department goals, objectives, policies and procedures. Ensures compliance with hospital/facility policies and procedures and governmental and accreditation regulations. Coordinates process and documents required to maintain accreditation for multiple sites.Counsels associates effectively and collaborates with appropriate manager/director to utilize the disciplinary process.Demonstrates effectiveness in making independent decisions when necessary and in providing/obtaining assistance and consultation when appropriate.Demonstrates the ability to competently care for an assigned group of patients, serving as a role model for team collaboration and quality patient care.Interviews prospective associates and makes recommendations for hiring.Investigates and follows through on customer complaints and incidents and appropriately communicates to management.Monitors care to assure an environment that is conducive to the physical, spiritual, and emotional well-being of the customer and to the development of staff.Participates in meetings and on committees and represents the department and hospital in community outreach efforts as required.Participates in multidisciplinary quality and service improvement teams.Performs other duties as assigned.Provides input into budget preparation. Assists in monitoring budget compliance, justifying any variances. Facilitates appropriate staffing for the unit.Supports implementation of new programs by acting as a role model and providing guidance and direction in practice changes that will improve quality of service and patient care.About MedStar Health MedStar Health is dedicated to providing the highest quality care for people in Maryland and the Washington, D.C., region, while advancing the practice of medicine through education, innovation and research. Our 30,000 associates and 5,400 affiliated physicians work in a variety of settings across our health system, including 10 hospitals and more than 300 community-based locations, the largest visiting nurse association in the region, and highly respected institutes dedicated to research and innovation. As the medical education and clinical partner of Georgetown University for more than 20 years, MedStar is dedicated not only to teaching the next generation of doctors, but also to the continuing education and professional development of our whole team. MedStar Health offers diverse opportunities for career advancement and personal fulfillment.

Job SummaryResponsible for the implementation, integration and overall operations of Maryland MedStar Family Choice Departments related to Retrospective Review, Emergency Room Review, Clinical Appeals, Customer Service/Complaints/Grievances. Organizes, directs, assesses, and evaluates a clinical system that manages cost and quality patient care outcomes.Minimum QualificationsEducation/TrainingBachelor’s Degree in Nursing required.Experience3 years utilization management experience; 5 years diverse clinical experience in a hospital or medical setting; 2 years supervisory experience. Additional experience with appeals and grievances preferred.License/Certification/RegistrationValid RN license in the State of Maryland upon hire and valid RN licensure in the District of Columbia (DC) prior to start date in position. Active Certified Case Manager (CCM) or CCM certification within 12 months of hire.Knowledge, Skills & AbilitiesExcellent verbal and written communication skills. Proficient in Microsoft Word, Excel, and PowerPoint.Primary Duties and ResponsibilitiesDevelops and contributes to the achievement of established department goals and objectives and adheres to department policies, procedures, quality standards and safety standards. Ensures compliance with hospital/facility policies and procedures and governmental/accreditation regulations.Actively participates with annual strategic planning objectives for MedStar Family Choice. Initiates innovative ideas and programs to improve quality while maintaining or reducing medical expense.Oversees and provides clinical direction for Appeals, Retrospective Review and Emergency Room Review for the MD and DC Plans and Customer Service/Complaints/Grievances for the MD Plan.Oversees and analyzes critical data and reporting as required by MedStar Family Choice for areas of responsibility.Ensures appropriate data collection and timely submission to reflect compliance with MD and DC regulatory audits and accreditation surveys.Provides oversight to ensure that retrospective events, appeals, and complaints/grievances timeframes are in compliance with NCQA, EQRO, State of Maryland, District of Columbia, Federal, and any other applicable standards.Maintains policies and procedures that reflect regulatory requirements and include completion of timely updates.Maintains working knowledge of MFC authorization rules for MD and DC and facilitates appropriate training to ensure that MFC associates, practitioners, facilities and vendors are aware of authorization rules.Acts as the clinical liaison with IT and subject matter expert for Appeals, Grievances, and Customer Service with respect to the clinical software system. Maintains close affiliation with the support service team to ensure the system operations meet departmental functions, troubleshoots issuers, coordinates testing for system upgrades and coordinates appropriate training for associates. Acts as a resource to staff using the software.Assists with the department operating budget and ensures that departments operate within budget.Collaborates with other Managers in the Case Management Department for cross coverage and provides coverage for the AVP of Clinical Operations when indicated.Oversees the selection, orientation, training program, and assignment of new and current associates. Maintains up to date training manuals for assigned departments.Develops standards of performance, evaluates performance, and conducts performance management planning. Initiates or makes recommendations for personnel actions. Maintains ongoing communication with subordinates to review programs, provide feedback, discuss new developments and exchanges information.Participates in multidisciplinary quality and service improvement teams as appropriate. Participates in meetings, serves on committees and represents the department and hospital/facility in community outreach efforts as appropriate.Performs other duties as assigned.About MedStar Health MedStar Health is dedicated to providing the highest quality care for people in Maryland and the Washington, D.C., region, while advancing the practice of medicine through education, innovation and research. Our 30,000 associates and 5,400 affiliated physicians work in a variety of settings across our health system, including 10 hospitals and more than 300 community-based locations, the largest visiting nurse association in the region, and highly respected institutes dedicated to research and innovation. As the medical education and clinical partner of Georgetown University for more than 20 years, MedStar is dedicated not only to teaching the next generation of doctors, but also to the continuing education and professional development of our whole team. MedStar Health offers diverse opportunities for career advancement and personal fulfillment.

Job SummaryCoordinates, negotiates, procures and manages care of patients to facilitate cost effective care and patient satisfaction. Facilitates the continuum of care, works collaboratively with interdisciplinary staff, internal and external to the organization. Responsible for UM reviews for inpatient hospital stays, carrying a complex case management case load, ownership of a disease management program, pre-certification reviews, ER reviews, and pharmacy reviews.Minimum QualificationsEducation/TrainingValid RN license in the State of Maryland; Bachelor's degree preferred.Experience3 years case management and UM experience (or related experience); 5 years diverse clinical experience. 3 years acute inpatient care clinical experience.License/Certification/RegistrationValid RN license in the State of MD; CCM (Certified Case Manager) preferred.Knowledge, Skills & AbilitiesAbility to use computer to enter and retrieve data.Primary Duties and ResponsibilitiesContributes to the achievement of established department goals and objectives and adheres to department policies, procedures, quality standards, and safety standards. Complies with governmental and accreditation regulations.Actively develops and manages complex case management cases and develops individualized plans of care according to NCQA guidelines.Acts as a liaison to MedStar Family Choice contracted vendors to facilitate care. Identifies gaps in contracted services and develops a plan to access care.Acts as an advocate while assisting members to coordinate and gain access to medical, psychiatric, psychosocial and other essential services to meet their healthcare needs. Authorizes and monitors covered services according to policy.Demonstrates behavior consistent with MedStar Health mission, vision, goals, objectives and patient care philosophy.Demonstrates skill and flexibility in providing coverage for other staff.For assigned Disease Management program, develops strategies, an assessment, and evaluation/goal tool according to NCQA standards. Utilizes NCQA guidelines to manage and document interactions for the program. Responsible for verifying that assigned program utilizes up-to-date standards in the medical community. Keeps informed about disease processes, treatment modalities, and resources.Identifies and reports potential coordination of benefits, subrogation, third party liability, worker's compensation cases, etc. Identifies quality, risk, or utilization issues to appropriate MedStar personnel.Identifies inpatients requiring additional services and initiates care with appropriate providers. Demonstrates emphasis on quality patient care during the pre admission and/or concurrent review process. Authorizes services according to MedStar Family Choice policy.Initiates contact with providers to obtain clinical information to facilitate approval or pending of pre-certification requests, inpatient stays and retrospective reviews.Maintains current knowledge of MSFC benefits and enrollment issues in order to accurately coordinate services.Maintains timely and accurate documentation in the IS system per Case Management policy.Monitors utilization of all services for fraud and abuse.Participates in staff meetings, Care Management meetings, Special Needs Forums, work groups, etc. as assigned. Provides input, completes assignments, and shares new findings with other staff. Participates in meetings and on committees and represents the department and hospital in community outreach efforts. Participates in multi-disciplinary quality and service improvement teams.Performs pharmacy reviews and documents in PBMs system when assigned.Performs telephonic ACD line coverage for case management needs.Performs telephonic inpatient utilization review services which includes: assessment, planning, coordinating, and implementation. Monitors for timely provision of services. Assists hospital case management staff with discharge planning.Performs utilization reviews of ER visits when assigned. Makes referrals to CM as needed.Sends thorough reviews to Physician Advisor as appropriate. Coordinates review decisions and notifications, per policy, COMAR guidelines for timely decisions and responses and NCQA guidelines.Performs other duties as assigned.About MedStar Health MedStar Health is dedicated to providing the highest quality care for people in Maryland and the Washington, D.C., region, while advancing the practice of medicine through education, innovation and research. Our 30,000 associates and 5,400 affiliated physicians work in a variety of settings across our health system, including 10 hospitals and more than 300 community-based locations, the largest visiting nurse association in the region, and highly respected institutes dedicated to research and innovation. As the medical education and clinical partner of Georgetown University for more than 20 years, MedStar is dedicated not only to teaching the next generation of doctors, but also to the continuing education and professional development of our whole team. MedStar Health offers diverse opportunities for career advancement and personal fulfillment.

Job SummaryCoordinates the clinical operations at a multi-specialty office. Supervises clinical staff. Develops, implements,and maintains clinical and operational policies and procedures in consultation with physicians and site manager. This position supports optimal patient flow. Coordinates education of staff for on boarding of new physicians/programs.MedStar Ambulatory Services is committed to providing world-class, compassionate care to every patient, every time, at every touch point. All associates are accountable for their role in meeting patient experience standards.Minimum QualificationsEducation/TrainingBachelor’s degree in Nursing required; Master’s degree preferred.Experience3 years of progressively more responsible job related nursing and medical office practice experience, preferably in a busy multiple physician practice and solve patient and staff problems. 1 year RN supervisory experience in a medical office or ambulatory health setting. Knowledge of Joint Commission standards.License/Certification/RegistrationCPR certification required. Valid RN license in Maryland, District of Columbia or Virginia, or any combination as required based on work location(s).Knowledge, Skills & AbilitiesExcellent customer service/patient interaction skills; computer and electronic medical record skills.Excellent verbal and written communication skills. Ability to establish and maintain effective working relationships. Ability to maintain a work pace appropriate to the workload. Ability to follow verbal and written instruction. High level problem solving skills as well as independent judgment skill relating to clinical care,policy and procedure needed.Primary Duties and ResponsibilitiesActively works to create a cohesive and productive work team by acting as a mentor for the clinical staff; leading by example and fostering staff development.Conducts staff meetings and regularly distributes and ensures receipt of information regarding new developments, policies, and procedures.Develops and contributes to the achievement of established department goals and objectives and adheres to department policies, procedures, quality standards and safety standards. Addresses roadblocks to achieving goals and objectives. Ensures compliance with governmental and accreditation regulations.Ensures clinical staff is properly and thoroughly trained and competent to assist all physicians in the site.Ensures compliance with governmental and accreditation regulations; monitors logs and ensures quality control.Establishes work schedules and daily assignments while delegating and assigning responsibilities/duties and assures proper accounting of hours and paid time off. Receives associate absence calls.Identifies and addresses potential infection control needs.Implements, develops, modifies, and reinforces MedStar Ambulatory Services policies and procedures to ensure quality performance as well as cost reduction.Interviews, hires, evaluates performance, promotes, and disciplines staff in conjunction with the site manager.Maintains continuing education program for staff by giving or arranging for in-services and providing for training opportunities.Participates in multidisciplinary quality and service improvement teams as appropriate. Participates in meetings, serves on committees and represents the department and hospital/facility in community outreach efforts as appropriate. Participates in training classes for quality and safety, infection control, OSHA, EMR, CPR, TJC, safety, compliance and others as required.Performs other duties as assigned.Procures and manages unit equipment, instrumentation, supplies, etc. Evaluates and recommends new equipment and instruments.Promotes an atmosphere of respect towards patients, families, vendors, employers and co-workers and speaks and acts professionally at all times.Provides adequate training of new associates and conducts competency testing for clinical staff in all specialty areas and ensures certificates are kept currentReports statistics, evaluates problems, and proposes solutions or the office.Resolves conflicts between patients, physicians, and staff independently and/or in consultation with the physicians.Supports new clinical and service initiatives; embraces new technology and use of electronic health records.Works with physicians and staff to minimize the patient wait by arranging for appropriates coverage to maintain optimum patient flow among all specialties. Seeks opportunities to improve care and the patient experience.Works with the site manager and physicians to create an efficient practice and workflow.About MedStar Health MedStar Health is dedicated to providing the highest quality care for people in Maryland and the Washington, D.C., region, while advancing the practice of medicine through education, innovation and research. Our 30,000 associates and 5,400 affiliated physicians work in a variety of settings across our health system, including 10 hospitals and more than 300 community-based locations, the largest visiting nurse association in the region, and highly respected institutes dedicated to research and innovation. As the medical education and clinical partner of Georgetown University for more than 20 years, MedStar is dedicated not only to teaching the next generation of doctors, but also to the continuing education and professional development of our whole team. MedStar Health offers diverse opportunities for career advancement and personal fulfillment.

***This position supports the Prince Phillip and Olney Family Medicine practices***Job SummaryServes as a member of the interdisciplinary care management team capable of furnishing an array of care coordination services to Medicare FFS beneficiaries attributed to practices that the Care Transformation Organization (CTO) supports. Responsible for the care management and care coordination of Medicare beneficiaries attributed to a medical practice(s); Serves as the liaison between the medical practice and the CTO’s interdisciplinary care team.Minimum QualificationsEducation/TrainingAssociate’s Degree in Nursing (ADN) required. Bachelor’s Degree in Nursing (BSN) preferred.Experience3 years work experience including 1 or more years of proven case management experience. Experience with data collection and reporting preferred. Community Outreach experience, preferred. Familiarity with the local area and/or Population Health workforce integration. Experience working in an ambulatory setting preferred.License/Certification/RegistrationRegistered Nurse licensed in Maryland required. Certified Case Manager (CCM) from a nationally recognized certification agency preferred or will obtain CCM certification within 12 months of the date of hire. Active ALS/CPR certification required. Valid driver’s license is required.Knowledge, Skills & AbilitiesEffective verbal and written communication skills. Excellent interpersonal and customer service skills especially serving geriatric patients. Strong analytical and critical thinking skills. Strong community engagement and facilitation skills. Advanced project management skills. Commitment to collective impact concepts. Flexibility and the ability to work autonomously as well as take direction as needed. Cultural competency. Proficient computer skills along with experience using Microsoft applications-Word, Excel, etc. and familiarity with entering data in an electronic medical record (EMR).Primary Duties and ResponsibilitiesContributes to the achievement of established department goals and objectives and adheres to department policies, procedures, quality standards, and safety standards. Complies with governmental and accreditation regulations.In collaboration with the interdisciplinary care team, acts as primary care team agent for the coordination of care for a panel of attributed Medicare beneficiaries by ensuring the following: Ensures attributed beneficiaries have timely access to care (same day or next day access to the patient's own practitioner and/or care team for urgent care or transition management); Facilitates use of alternatives for care outside of the traditional office visit to increase access to the care team and the practitioner, such as e-visits, phone visits, group visits, home visits, and visits in alternate locations (senior centers, assisted living) captured in the medical record; Assists patients with scheduling appointments with providers including annual wellness visits.Attributed beneficiaries receive a follow up interaction from the practice within 2 days for hospital discharge and within one week for Emergency Department (ED) discharges; Coordinates referral management for attributed beneficiaries seeking care from high-volume and/or high-cost specialists as well as EDs and hospitals; Facilitates connection to services for patients who may benefit from behavioral health services, including: patients with serious mental illness, patients with substance use disorders' patients with depression, anxiety, or other mental health conditions, patients with behavioral and social risk factors and BH issues, patients with multiple co-morbidities and BH issues; Assists with identifying patients to participate in the Patient-Family/ Caregiver Advisory Council (PFAC) and help to organize and facilitate the PFAC annual meetings; Engages attributed beneficiaries and caregivers in a collaborative process for advance care planning (MOLST, Advanced Directives, Proxy).Under the direction of the practice physician, may perform direct patient care including wellness visits, transitional care, administer vaccinations, screenings, etc.Assesses, plans, implements, monitors and evaluates options and services to meet health needs of attributed beneficiaries. Manages a caseload in compliance with contractual obligations and the MD Primary Care Program (MDPCP) standards.Conducts comprehensive member assessments through root cause analysis based on member's needs and performs clinical intervention through the development of a care management treatment plan specific to each member with high level acuity needs.Monitors and evaluates effectiveness of care plan and modifies plan as needed. Supports member access to appropriate quality and cost effective care. Coordinates with internal and external resources to meet identified needs of the member's care plan and collaborates with providers.Acts as a liaison and member advocate between the member/family, physician and facilities/agencies. Provides clinical consultation to physicians, professional staff and other teams members/supervisors to provide optimal quality patient care and effective operations.Interacts continuously with members, family, physician(s), and other resources to determine appropriate behavioral action needed to address medical needs. Reviews benefits options, researches community resources, trains/creates behavioral routines and enables members to be active participants in their own healthcare.Ensures members are engaging with their PCP to complete their care management treatment plan or preventive care services.Ensures daily telephonic patient communication to help to close gaps in care and provide up-to-date healthcare information helping to facilitate the members understanding of his/her health status using available reports including quality m page and HIE CRISP to ensure relevant medical history/encounter are accessible in EMR.Facilitates ongoing communication amongst practice and care team by participating in huddles, hosting regular conference calls, in-person meetings, or coordinating regular email updates to ensure alignment of activity, discuss new developments, and exchange information.Performs analysis of attributed beneficiary data and presents data intelligently and creatively in a way that can be easily and quickly grasped by the practice and interdisciplinary care team as appropriate.Participates in multidisciplinary quality and service improvement teams as appropriate. Participates in meetings, serves on committees and represents the department and hospital/facility in community outreach efforts as appropriate.Performs other duties as assigned.About MedStar Health MedStar Health is dedicated to providing the highest quality care for people in Maryland and the Washington, D.C., region, while advancing the practice of medicine through education, innovation and research. Our 30,000 associates and 5,400 affiliated physicians work in a variety of settings across our health system, including 10 hospitals and more than 300 community-based locations, the largest visiting nurse association in the region, and highly respected institutes dedicated to research and innovation. As the medical education and clinical partner of Georgetown University for more than 20 years, MedStar is dedicated not only to teaching the next generation of doctors, but also to the continuing education and professional development of our whole team. MedStar Health offers diverse opportunities for career advancement and personal fulfillment.

Job SummaryProvides leadership to all unit based staff members. Maintains clinical expertise, ensuring the delivery ofquality patient care and customer service excellence. Fosters staff's commitment to improving patientoutcomes. Facilitates staff integration to Patient-Centered Care. In collaboration with the Nurse Manager,monitors and makes recommendations related to financial, human and material resources. Assumes 24-houraccountability as necessary. Collaborates with the Nurse Manager, Service Line Director and SeniorLeadership as needed.Minimum QualificationsEducation/TrainingBachelor's degree in Nursing.Experience2 years related clinical experience.License/Certification/RegistrationValid RN license in the State of Maryland.Knowledge, Skills & AbilitiesVerbal and written communication skills. Basic computer skills preferred.Primary Duties and ResponsibilitiesAssists with and provides recommendations regarding the departmental operating/capital budget and ensures that the department operates within budget. May assist with payroll to include monitoring of time and attendance and utilization of the Report Express system.Demonstrates and fosters customer relation skills among staff. Identifies individual staff development needs and provides appropriate resources to meet needs. Encourages staff to attend educational programs.Ensures appropriate staffing on units. Demonstrates the ability to competently care for a group of patients, serving as a role model for team collaboration and quality patient care. Ensures that activities on unit(s) flow smoothly.In collaboration with the Nurse Manager and Human Resources, counsels employees effectively through the disciplinary process.In collaboration with the Nurse Manager and Unit Educator (if applicable), develops unit-specific orientation and preceptor program, plans and coordinates the unit-specific competencies for all personnel, supports the implementation of new programs, helps to design educational programs to ensure the highest quality care delivered and customer satisfaction, and gives staff timely and constructive feedback on performance.In collaboration with the Nurse Manager develops departmental goals, objectives, policies, and procedures and ensures compliance with governmental and accreditation regulations.In collaboration with the Nurse Manager interviews prospective employees, selects, trains, and schedules orientation. Develops standards of performance, evaluates performance, and conducts performance management planning. Initiates or makes recommendations for personnel actions. Maintains ongoing communication with subordinates to review program, provide feedback, discuss new developments, and exchange information.In collaboration with the Nurse Manager, involves staff in the development and implementation of patientcentered care. Mentors and coaches individuals based on their strengths and developmental needs. Sets clear expectations for performance and holds staff accountable. Delegates responsibility for problem solving and decision making to staff within scope of their ability.Investigates and follows through on customer complaints and incidents and appropriately communicates to management. In collaboration with the Nurse Manager, investigates unit occurrence reports.Participates in multi-disciplinary quality, safety, and service improvement teams. Participates in meetings, serves on councils, and committees, and represents the department and hospital in community outreach efforts.Performs other duties as assigned.About MedStar Health MedStar Health is dedicated to providing the highest quality care for people in Maryland and the Washington, D.C., region, while advancing the practice of medicine through education, innovation and research. Our 30,000 associates and 5,400 affiliated physicians work in a variety of settings across our health system, including 10 hospitals and more than 300 community-based locations, the largest visiting nurse association in the region, and highly respected institutes dedicated to research and innovation. As the medical education and clinical partner of Georgetown University for more than 20 years, MedStar is dedicated not only to teaching the next generation of doctors, but also to the continuing education and professional development of our whole team. MedStar Health offers diverse opportunities for career advancement and personal fulfillment.

Job SummaryServes as a member of the Case Management Team. Facilitates the delivery of quality, cost effective, patient-centeredcare from pre-admission to post discharge. Ensures that the care is designed to meet individualizedpatient outcomes.Minimum QualificationsEducation/TrainingBachelor's degree (BSN preferred).Experience5 years clinical experience in an acute care setting.License/Certification/RegistrationValid RN license in the State of Maryland. CPR/BLS, CCM and/or ACMA preferred.Knowledge, Skills & AbilitiesAbility to use computer to collect data and prepare reports. Verbal and written communication skills. Diagnostic and problem solving skills.Primary Duties and ResponsibilitiesContributes to the achievement of established department goals and objectives and adheres to department policies, procedures, quality standards and safety standards. Complies with governmental and accreditation regulations.Collaborates with the multidisciplinary health care team to develop and coordinate the plan of care.Communicates daily with direct care givers and case management triad regarding patient and family responses to plan of care, identification of problems, discharge planning, and payer concerns such as LOS. Collaborates with utilization review team members on medical necessity determinations.Communicates with patient, family and/or significant other to identify and clarify patient and family goals.Communicates with patient, family and/or significant other, health care team, external case manager, and facility to address issues relating to transition from acute to post-hospital care. Escalates issues to physician advisors and or supervisors as necessary.Conducts a pre/post admission assessment in order to identify patients for case management based upon indicators on the high-risk screen. Performs a comprehensive assessment incorporating data obtained from other disciplines to identify patient-specific problems or needs related to diagnosis, treatment, and discharge planning.Demonstrates competency in area of specialty to meet age specific, biopsychosocial, and spiritual needs of patients served.Disseminates and applies knowledge in order to meet the educational needs of the health care team, community, patients and families.Evaluates and documents the patient's response to the plan of care and achievement of outcomes. Makes recommendation for modifications to the plan of care as indicated. Evaluates effectiveness of clinical pathways through outcome analysis, variance tracking, and problem identification.Manages a caseload of patients from admission through discharge and readmission, when appropriate. Identifies essential resources needed to implement the plan of care. Delegates specialized patient care needs and planning to team members, such as community health advocates, peer recovery coaches, complex case manager, and social workers.Manages own professional growth in the area of managed care, care management, other health care, financial trends, clinical practice, readmissions and research.Manages patient care according to clinical pathways, and/or multidisciplinary plan of care, and/or management care contracts by directing decision making and identifying and managing barriers that impact on patient care outcomes.Participates in Performance and Service Improvement teams. Assists in program evaluation through customer service surveys, LOS data analysis, charge/discharge data, comparison to state averages, and best practice/benchmark data.Serves as consultant in area of expertise for other case managers, staff and community.Coordinates the completion of requisite forms by doctors, patients, and patients' families for any services required. Maintains accurate and timely documentation of case management activities to assure that physicians and caregivers are well informed regarding the discharge plans. Adheres to all policies and procedures regarding documentation and confidentiality of information.Demonstrates knowledge of the dynamics of abuse/neglect, including identification and reporting laws. Coordinates with investigating law enforcement, protection agencies, hospital security, risk management, and healthcare team. Demonstrates knowledge of community resources serving the high social risk populations.Participates in meetings and on committees and represents the department and hospital in community outreach efforts.Participates in multidisciplinary quality and service improvement teams.Performs other duties as assigned.About MedStar Health MedStar Health is dedicated to providing the highest quality care for people in Maryland and the Washington, D.C., region, while advancing the practice of medicine through education, innovation and research. Our 30,000 associates and 5,400 affiliated physicians work in a variety of settings across our health system, including 10 hospitals and more than 300 community-based locations, the largest visiting nurse association in the region, and highly respected institutes dedicated to research and innovation. As the medical education and clinical partner of Georgetown University for more than 20 years, MedStar is dedicated not only to teaching the next generation of doctors, but also to the continuing education and professional development of our whole team. MedStar Health offers diverse opportunities for career advancement and personal fulfillment.

This RN position is for the OR Pain Management Team.Job SummaryMinimum QualificationsEducation/Training:Valid RN license in the State of Maryland.Experience:1year RN experience.License/Certification/Registration:CPR certification.Knowledge, Skills & Abilities:Demonstrated ability to precept. Demonstrated high level of clinical competence. Effective interpersonal skills, including verbal and written communication. Basic math skills. Basic computer skill preferred.About MedStar Health MedStar Health is dedicated to providing the highest quality care for people in Maryland and the Washington, D.C., region, while advancing the practice of medicine through education, innovation and research. Our 30,000 associates and 5,400 affiliated physicians work in a variety of settings across our health system, including 10 hospitals and more than 300 community-based locations, the largest visiting nurse association in the region, and highly respected institutes dedicated to research and innovation. As the medical education and clinical partner of Georgetown University for more than 20 years, MedStar is dedicated not only to teaching the next generation of doctors, but also to the continuing education and professional development of our whole team. MedStar Health offers diverse opportunities for career advancement and personal fulfillment.

Job SummaryPlans, organizes, coordinates, and directs the Utilization, Case Management, and Discharge Planning Programs. Monitors discharge planning services and counseling to patients and their families and consultation to medical staff regarding patient management.Minimum QualificationsEducation/TrainingBachelor’s degree in Nursing (BSN) required; Master’s degree in Nursing (MSN), Healthcare Administration, Business Administration or related field preferred.Experience3 years healthcare management experienceLicense/Certification/RegistrationRegistered Nurse in the State of Maryland.Knowledge, Skills & AbilitiesExcellent problem-solving skills and ability to exercise independent judgment. Business acumen and leadership skills. Strong verbal and written communication skills with ability to effectively interact with all levels of management, internal departments and external agencies. Working knowledge of various computer software applications preferred.Primary Duties and ResponsibilitiesDevelops and contributes to the achievement of established department goals and objectives and adheres to department policies, procedures, quality standards and safety standards. Ensures compliance with hospital/facility policies and procedures and governmental/accreditation regulations. Develops and recommends department operating budget and manages resources according to approved budget. Selects, trains, orients, and assigns department staff.Delegates tasks as appropriate. Develops standards of performance,evaluates performance, and conducts performance management planning. Identifies individual staff development needs and provides appropriate resources to meet needs.Initiates or makes recommendations for personnel actions. Maintains ongoing communication with subordinates to review programs, provide feedback, discuss new developments, and exchange information. Contributes to the development, review, revision and implementation of clinical pathways, procedures and guidelines at the hospital and system level. Coordinates the facilitation of patient transition from area to area in a timely, cost effective manner. Assures that the hospital-based program encompasses preadmission, emergency room, admitting, acute care, discharge follow-up, sub-acute and rehabilitation. Directs and participates in the provision of social services in the areas of psychosocial assessment and counseling, crisis intervention, child abuse, home health care, oncology, and other support groups’ discharge planning. Ensures the delivery of quality care to inpatients and outpatients by identifying patient needs and developing social service programs to meet those needs. Monitors and evaluates the effectiveness of policies and practices with regard to length of stay and utilization of resources. Oversees monthly monitoring and reporting of critical data on LOS, discharges, clinical and teaching outcomes, denials, overturned denials, and other reports. Provides direction and support regarding Utilization Management, Case Management, Discharge Planning, and Social Work. Serves as the hospital liaison to payers in matters pertaining to utilization of acute care services. Makes recommendations regarding third party case management contracts. Participates in meetings and on committees and represents the department and business unitin community outreach efforts.Participates in multidisciplinary quality and service improvement teams and maintains effective working relationships with other departments. Performs other duties as assigned. About MedStar Health MedStar Health is dedicated to providing the highest quality care for people in Maryland and the Washington, D.C., region, while advancing the practice of medicine through education, innovation and research. Our 30,000 associates and 5,400 affiliated physicians work in a variety of settings across our health system, including 10 hospitals and more than 300 community-based locations, the largest visiting nurse association in the region, and highly respected institutes dedicated to research and innovation. As the medical education and clinical partner of Georgetown University for more than 20 years, MedStar is dedicated not only to teaching the next generation of doctors, but also to the continuing education and professional development of our whole team. MedStar Health offers diverse opportunities for career advancement and personal fulfillment.

Job SummaryResponsible for the daily operations of the Occupational Health Department in collaboration with other regional OH Hubs, OH Shared Services and in support of OH AVP and Risk Management department.Coordinates the work activities and services provided by the clinical and administrative staff to assure efficient, effective and safe patient care in the Occupational Health Department. Performs clinical duties as staff Nurse Practitioner assuming clinical management of assigned patients.Minimum QualificationsEducation/TrainingBachelors degree in Nursing. ANA accredited Nurse Practitioner Program. Masters degree in Public Health or Nursing preferred.Experience5 years of progressively more responsible job related experience with a minimum of 4 years as a RN or NP and 2 years in a senior, lead or supervisory capacity.License/Certification/RegistrationRegistration with the Washington DC and/or Maryland and/or Virginia and/or other MedStar location State Board Examiners of Nurses. Basic Life Support certification. Certification in Occupational Health nursing.Knowledge, Skills & AbilitiesGood physical assessment skills, triage, and first aid skills. Understanding of workers compensation and OSHA regulations. Good patient education skills. Strong communication skills and intermediate computer skills.Primary Duties and ResponsibilitiesAccurately documents all data into the associate electronic medical record (OHM). Accesses documents in other appropriate databases. Provides timely and complete data entry and includes all required information based on Occupational Health practice standards.Collaborates with OH and outside medical providers to monitor the progress of case management in terms of established outcomes which includes length of disability, rates of injury and illness, and other specific indicators. Collaborates with TPA to coordinate treatment plan, insure appropriate referrals and authorizations are obtained and optimum care and case management is achieved.Coordinates and implements the Advanced Practice provider peer review evaluation process. Coordinates and provides on-going medical in-services with the OH AVP to promote and enhance practice in occupational health and managing treatment for work-related injury. Organizes orientation programs and oversees continuing clinical education to ensure adequate preparation of staff to meet clinical practice and operational requirements.Develops and contributes to the achievement of established department goals and objectives and adheres to department policies, procedures, quality standards and safety standards. Ensures compliance with hospital/facility policies and procedures and governmental/accreditation regulations.Develops, plans, recommends and helps implement wellness programs to improve the health and work-life balance of associates.Evaluates and follows MedStar OH protocol for fitness for duty. Makes appropriate referrals to physicians, other health care providers and facilitates mandatory EAP referrals if indicated.Evaluates associates ability to return to work full-duty or in modified work capacity after extended absence. Assesses work capability given reason for absence and job responsibilities. Develops, implements, and monitors transitional duty program for associates with work related injuries.Evaluates, assesses, and treats work related injuries with implementations of standards of care according to OH policies. Formulates appropriate care plan including diagnostics and referral to specialists as indicated. Completes appropriate workers compensation documentation. Enters and updates appropriate databases with case information and work with TPA to manage workers compensation claims.Implements health compliance programs required for hospital workers as identified by federal, state and policy guidelines. Programs include but are not limited to: mandatory influenza program, N95 fit testing, hearing conservation, TB testing and vaccination requirements.Liaises with entities/departments to evaluate safety of workplace and collaborate with managers in injury prevention measures and departmental action planning.Oversees daily operations and facilitates the interdisciplinary and collaborative practice of clinical and support staff. Assists with recruitment, selection, on-boarding and staff management. Coordinates and completes the performance evaluation process for all staff.Participates in multidisciplinary quality and service improvement teams as appropriate. Participates in meetings, serves on committees and represents the department and hospital/facility in community outreach efforts as appropriate.Performs other duties as assigned.Performs pre-placement medical clearances for new candidates including complete job appropriate history and physical examinations with referral to PCP if indicated.Prepares and administers medications, including vaccinations and tuberculosis testing according to department policy/procedure. Follows appropriate OH protocol for exposure type including appropriate labwork, first aid, and/or prophylaxis administration and informs of necessary exposure follow-up.Requisitions and interprets diagnostic laboratory and x-ray examinations when indicated. Counsels individual associates regarding exam findings, abnormal lab and x-ray results, appropriate follow-up, any implications for personal health and the impact on job performance.Works with OH AVP and OH Shared Services to prepare and manage designated OH site budget effectively to ensure resources are available to support departmental goals and objectives. Collaborates with OH AVP and OH Shared Services to identify, evaluate and implement plans to improve operations and clinical practice in the OH department in collaboration with the department director and medical director.About MedStar Health MedStar Health is dedicated to providing the highest quality care for people in Maryland and the Washington, D.C., region, while advancing the practice of medicine through education, innovation and research. Our 30,000 associates and 5,400 affiliated physicians work in a variety of settings across our health system, including 10 hospitals and more than 300 community-based locations, the largest visiting nurse association in the region, and highly respected institutes dedicated to research and innovation. As the medical education and clinical partner of Georgetown University for more than 20 years, MedStar is dedicated not only to teaching the next generation of doctors, but also to the continuing education and professional development of our whole team. MedStar Health offers diverse opportunities for career advancement and personal fulfillment.

Job SummaryProvides leadership to all unit based staff members. Maintains clinical expertise, ensuring the delivery ofquality patient care and customer service excellence. Fosters staff's commitment to improving patientoutcomes. Facilitates staff integration to Patient-Centered Care. In collaboration with the Nurse Manager,monitors and makes recommendations related to financial, human and material resources. Assumes 24-houraccountability as necessary. Collaborates with the Nurse Manager, Service Line Director and SeniorLeadership as needed.Minimum QualificationsEducation/TrainingBachelor's degree in Nursing.Experience2 years related clinical experience.License/Certification/RegistrationValid RN license in the State of Maryland.Knowledge, Skills & AbilitiesVerbal and written communication skills. Basic computer skills preferred.Primary Duties and ResponsibilitiesAssists with and provides recommendations regarding the departmental operating/capital budget and ensures that the department operates within budget. May assist with payroll to include monitoring of time and attendance and utilization of the Report Express system.Demonstrates and fosters customer relation skills among staff. Identifies individual staff development needs and provides appropriate resources to meet needs. Encourages staff to attend educational programs.Ensures appropriate staffing on units. Demonstrates the ability to competently care for a group of patients, serving as a role model for team collaboration and quality patient care. Ensures that activities on unit(s) flow smoothly.In collaboration with the Nurse Manager and Human Resources, counsels employees effectively through the disciplinary process.In collaboration with the Nurse Manager and Unit Educator (if applicable), develops unit-specific orientation and preceptor program, plans and coordinates the unit-specific competencies for all personnel, supports the implementation of new programs, helps to design educational programs to ensure the highest quality care delivered and customer satisfaction, and gives staff timely and constructive feedback on performance.In collaboration with the Nurse Manager develops departmental goals, objectives, policies, and procedures and ensures compliance with governmental and accreditation regulations.In collaboration with the Nurse Manager interviews prospective employees, selects, trains, and schedules orientation. Develops standards of performance, evaluates performance, and conducts performance management planning. Initiates or makes recommendations for personnel actions. Maintains ongoing communication with subordinates to review program, provide feedback, discuss new developments, and exchange information.In collaboration with the Nurse Manager, involves staff in the development and implementation of patientcentered care. Mentors and coaches individuals based on their strengths and developmental needs. Sets clear expectations for performance and holds staff accountable. Delegates responsibility for problem solving and decision making to staff within scope of their ability.Investigates and follows through on customer complaints and incidents and appropriately communicates to management. In collaboration with the Nurse Manager, investigates unit occurrence reports.Participates in multi-disciplinary quality, safety, and service improvement teams. Participates in meetings, serves on councils, and committees, and represents the department and hospital in community outreach efforts.Performs other duties as assigned.About MedStar Health MedStar Health is dedicated to providing the highest quality care for people in Maryland and the Washington, D.C., region, while advancing the practice of medicine through education, innovation and research. Our 30,000 associates and 5,400 affiliated physicians work in a variety of settings across our health system, including 10 hospitals and more than 300 community-based locations, the largest visiting nurse association in the region, and highly respected institutes dedicated to research and innovation. As the medical education and clinical partner of Georgetown University for more than 20 years, MedStar is dedicated not only to teaching the next generation of doctors, but also to the continuing education and professional development of our whole team. MedStar Health offers diverse opportunities for career advancement and personal fulfillment.

Job SummaryIn conjunction with site Infection Control (IC) and Performance Improvement (PI) leadership, plays a lead role in the development and implementation of a system wide Infection Control strategy. Ensures appropriate metric reporting to MedStar leadership, and assists sites in acquiring the appropriate knowledge and resources to ensure continual improvement in performance. Ensures high quality of both the process and results of the work.Minimum QualificationsEducation/TrainingMaster's degree in related field, or an equivalent combination of education and experience; Bachelor's degree in clinical specialty.Experience10 years experience in healthcare infection control leadership and/or consulting, including leading and conducting staff education on related topics, obtaining and interpreting infection control metrics, and developing infection control policy and strategy; thorough knowledge concerning current infection control practice.License/Certification/RegistrationValid RN license in the State of Maryland and/or District of Columbia.Knowledge, Skills & AbilitiesAbility to facilitate a team to defined outcomes in a timely manner. Working knowledge of Microsoft Office software applications. Excellent oral and written communication.Primary Duties and ResponsibilitiesAssists in the development, achievement and evaluation of department goals, objectives, budget, policies and procedures. Ensures compliance with governmental and accreditation regulations in any recommendations for performance improvement.Contributes to development of standards of performance for the department, assists in evaluating performance, and conducts performance management planning. Maintains ongoing communication with peers to review programs, provide feedback, and discuss new developments and exchange information. Shares personal expertise with peers and seeks peers expertise appropriately. Directs the annual mandatory influenza vaccination program and coordinates the data and analysis.Contributes to the achievement of established department goals and objectives and adheres to department policies, procedures, quality standards, and safety standards. Complies with governmental and accreditation regulations. Represents MedStar externally as needed on infection prevention task forces.Coordinates development and periodic reporting of common Infection Prevention metrics and outcome measures for all sites. Works with Corporate PI to validate and analyze the infection prevention data as needed.Facilitates multi-disciplinary infection prevention teams.Helps develop MedStar leaders in infection prevention practices, continuous clinical and operational improvement processes and methods. Acts as a consultant/coach to leadership as necessary. Develops tools to enhance the effectiveness of MedStar leaders as appropriate to assigned projects. Develops and maintains good working relationships with other MedStar employees in various roles throughout the system. Assists in mentoring new infection preventionists. Attends hospital infection prevention meetings.In conjunction with corporate and site Quality/PI and Infection prevention leadership and or VPMA, develops, maintains and deploys an Infection Prevention PI strategy, including appropriate prioritization of initiatives and related communication. Identifies variances and potential improvement opportunities in clinical and operational processes, outcomes and cost data. In addition, works with leadership on antibiotic management and stewardship programs.Initiates, exhibits and supports excellent two way communication and working relationships with all audiences to foster ongoing information exchange during the development and implementation of clinical and operational initiatives.Manages improvement projects as assigned to meet established goals. Effectively and efficiently influences processes, outcomes and behaviors to complete assignments in a timely and quality focused manner.Participates in meetings and on committees and represents the department, hospitals and MedStar in community outreach efforts.Participates in meetings, on committees and represents the department and system in community and industry outreach efforts. Enhances professional growth and development and enriches personal knowledge and skill through participation in educational programs and professional affiliations.Performs other duties as assigned.Plans work to be done in concert with the needs of MedStar leadership. Develops, maintains and revises work plans as appropriate to the work. Monitors outcomes. Integrates work with all other departmental initiatives and revises as necessary. Anticipates needs of customers and addresses these appropriately.Prepares, analyzes and presents detailed clinical, financial and other information to support the work. Performs relevant benchmarking as appropriate to the work. Develops presentations of the information that inform audiences in a clear, accurate manner. Delivers written and oral presentations in a professional, persuasive mannerResponsible for the quality control of individual work, and reviewing the work of others as appropriate.About MedStar Health MedStar Health is dedicated to providing the highest quality care for people in Maryland and the Washington, D.C., region, while advancing the practice of medicine through education, innovation and research. Our 30,000 associates and 5,400 affiliated physicians work in a variety of settings across our health system, including 10 hospitals and more than 300 community-based locations, the largest visiting nurse association in the region, and highly respected institutes dedicated to research and innovation. As the medical education and clinical partner of Georgetown University for more than 20 years, MedStar is dedicated not only to teaching the next generation of doctors, but also to the continuing education and professional development of our whole team. MedStar Health offers diverse opportunities for career advancement and personal fulfillment.

Job SummaryThis position has 24/7 accountability for the overall operational of one or more patient care units, including daily operations, implementation and development of programs and procedures. Responsible for the performance of unit employees and departmental outcomes. Minimum QualificationsEducation/TrainingCompletion of an accredited Nursing programExperienceA minimum of 3 years supervisory experience in a healthcare setting. License/Certification/RegistrationCPRRegistered Nurse LicensePreferred certification in area of specialty or nursing administration Knowledge, Skills & AbilitiesAbility to read, write, speak, and comprehend English.Basic Computer skills to perform data entry and to create documentsComputerized clinical information systems: Clinicians View, Chart View.HIPAA policies on ConfidentialityPrimary Duties and ResponsibilitiesAdministration: Manages operations of all unit activities. Oversees coordination of patient care across levels of providers. Assures departmental processes are utilized when planning/delivering patient care. Regularly rounds on staff and patients, identifies issues and helps to solve problems, or provides resources for problem solution. Assures adequate supplies are available. Aides in development, implements and manages new product lines in accordance with marketing strategies, consistent with patient and MGH needs. Monitors quality of documentation and completion of database. Ensures staff works effectively with care providers both inter and intra departmentally as well as outside agencies. Monitors contract staff and gives input to evaluations. Monitors the effective and efficient use of supplies Attends meetings or delegates to staff. Acts as a unit or departmental resource with regard to assessment and treatment issues, journey, PI / RM, The Joint Commission, etc. Assists in evaluating and formulating policies, procedures, protocols and standards of patient care in area of responsibility. Manages the budget to include salary/non-salary, capital expenditures, and is accountable for all variances May assist in developing and implementing marketing strategies aligned with MedStar and MGH goals and objectives.Timely follow up on SoftMed, quality initiatives and patient experience survey information.Plans for and facilitates staff members to attend competencies and any other mandatory training.Management of Staff: Manages assigned staff. Participates and holds staff accountable for journey policy and process Promotes, recognizes and rewards performance that supports vision, mission and goals and the standards of behavior.Coaches Charge Nurses and other staff on a continuing basis to maximize staff strengths and individual talents.Promotes and ensures team approach among staff Assists Director in identifying learning needs of the staff and developing action plans as indicated. Submits completed personnel performance appraisals, evaluations and other pertinent forms on time. Applies personnel policies in a consistent, fair and equitable manner utilizing progressive discipline as necessary. Ensures that a safe and comfortable environment is maintained for patients, visitors and health care providers. Ensures staff compliance with all mandatory licensure, certifications, training and education, etc. Participates in the orientation planning for new employees. Provides feedback to orientee and preceptor on performance and assists in developing performance action plan. Objectively interprets hospital policy to staff. Submits yearly goals and quarterly accomplishments and action plan.Participates in interview process and facilitates staff involvement Management of Quality Improvement: In collaboration with the Director assists in providing a uniform level of high quality patient care. Acts as liaison and collaborates with staff, physicians, ancillary departments and vendors to provide for quality patient care. Provides service recovery when indicated with patients, visitors and physicians. Oversight for the case management of patients in collaboration with Resource Management and ancillary departments as related to discharge, LOS Accepts Charge Nurse role in times of high census or staffing shortages.Resource for computer based operations including patient care monitoring systems and MAK applicationsActive participation and implementation of Patient Safety Goals and other related quality initiatives.Uses the nursing process to assess, identify, plan, implement, and evaluate systems and processes for improvementEvaluates and assesses strategies for effectiveness on a continuous and proactive basis.Assures unit specific competencies are maintained.Development: Maintains current knowledge, certification, and licensure. Identifies learning needs in self and initiates actions to address these education needs.Attends continuing education programs in order to maintain certification as indicated.Attends hospital sponsored training programs as required by the departmentMaintains CPR certification and meets all mandatory obligations. Organizational knowledge: Participates in the development and attainment hospital goals through the Annual Operating Plan (AOP).Participates on inter-departmental teams and committees, communicating unit knowledge as appropriateProvides department/unit with information and knowledge acquired during participation with interdepartmental teams and committees. Demonstrates a constructive approach during all interactions with staff, supervisors, and managers both inside and outside the unit.Department/Unit Specific Performance Standards Knowledge in management, and the care of the patients. Must have experience developing and maintaining close collaborative relationships with physicians. Experience in development and evaluation of care paths to reflect the most current recommendations. Ability to multi-task and manage more than one diverse area of responsibility. Experience in interacting with physicians from multi-specialty backgrounds and able to act as a buffer between conflicting interests keeping the patient as the center of decision making. Good interpersonal skills and able to effectively interact with entities outside the hospital. Proven ability to effectively manage personnel from various levels of disciplines and various levels of organizational commitment. Proven ability to interact with people under high stress situations About MedStar Health MedStar Health is dedicated to providing the highest quality care for people in Maryland and the Washington, D.C., region, while advancing the practice of medicine through education, innovation and research. Our 30,000 associates and 5,400 affiliated physicians work in a variety of settings across our health system, including 10 hospitals and more than 300 community-based locations, the largest visiting nurse association in the region, and highly respected institutes dedicated to research and innovation. As the medical education and clinical partner of Georgetown University for more than 20 years, MedStar is dedicated not only to teaching the next generation of doctors, but also to the continuing education and professional development of our whole team. MedStar Health offers diverse opportunities for career advancement and personal fulfillment.

Job SummaryProvides nursing care, preventive health information, and guidance through a comprehensive program that includes first aid, care and assistance to associates who become ill or are injured at work, and hospital-wide immunizations to prevent spread of communicable diseases. Monitors associates' health to protect patient sand associates, and to prevent injury and illness. Serves as clinical liaison between associates, physicians, other care-givers, insurance companies/administrators for Worker’s Compensation, and temporary modified duty program. Works collaboratively with the Occupational Health Team.Minimum QualificationsEducation/TrainingBachelor’s Degree or comparable experience required. BSN preferred.Experience3 years nursing experience; occupational health experience preferred.License/Certification/RegistrationValid RN license in the State of Maryland or DC. Basic Life Support certification. Certification in Occupational Health nursing is preferred.Knowledge, Skills & AbilitiesGood physical assessment skills, triage, and first aid skills. Understanding of workers compensation and OSHA regulations. Good patient education skills. Strong communication skills and intermediate computer skills.Primary Duties and ResponsibilitiesContributes to the achievement of established department goals and objectives and adheres to department policies, procedures, quality standards and safety standards. Complies with governmental and accreditation regulations.Accurately documents all data into the associate electronic medical record (OHM). Accesses documents in other appropriate databases. Provides timely and complete data entry and includes all required information based on Occupational Health practice standards.Collaborates with NP/PA, Risk Management, WC TPA, and medical providers to monitor the progress of case management in terms of established outcomes to coordinate treatment plan, insure appropriate referrals and authorizations are obtained and optimum care and case management is achieved.Develops, plans, recommends and helps implement wellness programs to improve the health and work-life balance of associates.Implements health compliance programs required for hospital workers as identified by federal, state and policy guidelines. Programs include but are not limited to: mandatory influenza program, N95 fit testing, hearing conservation, TB testing and vaccination requirements.Liaises with entities/departments to evaluate safety of workplace and collaborates with managers in injury prevention measures and departmental action planning.Manages the temporary modified duty program to ensure safe and timely return to work. Evaluates associates ability to return to work full-duty or in modified work capacity after extended absence. Assesses work capability given reason for absence and job responsibilities. Consults with NP/PA as needed.Performs assessment of associates reporting work injuries not requiring treatment or follow-up. Provides appropriate first aid and report review.Performs pre-employment physical to determine the ability of the individual to perform the job for which they are applying. Screens for infectious disease symptoms, serious medical conditions or disabilities (except DC). Counsels individual patients regarding exam findings, abnormal lab results, the appropriate follow-up, any implications for personal health and the impact on job performance. Consults with NP/PA as needed.Prepares and administers medications, including vaccinations and tuberculosis skin testing according to department policy/procedure. Manages medication and medical supply inventory. Orders supplies based on need and appropriate par levels in a fiscally responsible manner.Provides exposure follow-up including appropriate labwork, first aid, and/or prophylaxis administration. Provides necessary exposure counseling and inform associate of necessary exposure follow-up. Consults with NP/PA as needed.Provides oversight and compliance tracking for mandatory substance abuse monitoring with NP/PA as needed.Participates in meetings and on committees and represents the department and hospital in community outreach efforts. Participates in multi-disciplinary quality and service improvement teams.Performs other duties as assigned.About MedStar Health MedStar Health is dedicated to providing the highest quality care for people in Maryland and the Washington, D.C., region, while advancing the practice of medicine through education, innovation and research. Our 30,000 associates and 5,400 affiliated physicians work in a variety of settings across our health system, including 10 hospitals and more than 300 community-based locations, the largest visiting nurse association in the region, and highly respected institutes dedicated to research and innovation. As the medical education and clinical partner of Georgetown University for more than 20 years, MedStar is dedicated not only to teaching the next generation of doctors, but also to the continuing education and professional development of our whole team. MedStar Health offers diverse opportunities for career advancement and personal fulfillment.