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Administrative / Clerical
Full Time
1/20/2020
Houston, TX
Mission Support: To help people achieve their full potential through the dignity and power of work. The sale of donated and new goods at Goodwill stores enables the agency to offer a variety of employment and training services, promote self-sufficiency, and contribute to community conservation through repurposing, reusing, and recycling. Position Summary: Under the team leadership of the Outlet Manager, will assist in the day-to-day store operations to ensure the efficient and cost effective operation and stewardship of the Goodwill store to maximize profitability and increase training opportunities. Essential Duties and Responsibilities: Demonstrates Goodwill Houston’s Core Values in all actions. Ensures adherence to Guiding Principles and CARF standards. Demonstrates professionalism at all times and presents a friendly, cooperative attitude to general public and staff at all times. Assist in the scheduling and productive use of labor force. Assist Outlet Manager in the day-to-day operations of the store. Train, develop, and supervise team members. Assist in maintenance and ordering of supplies. Ensure store security according to agency policies and procedures. Assist the Outlet Manager in complying with Goodwill image and safety practices and procedures. Assist in the proper rotation of apparel and hard goods in a timely manner and in accordance with Goodwill’s policies and procedures. Keep abreast of merchandise knowledge, industry trends and competitive pricing. Ensure that statistical counts are completed in an accurate and timely manner. Complete register pulls, readings, cash reports, daily activity reports, transmittal of reports and daily deposits in accordance with Goodwill’s policies and procedures. Responsible for performing assigned duties and management responsibilities within the framework of our Guiding Principles:    We are committed to providing world-class customer service to all of our customers    We are committed to a clean, neat, and organized store. The image of the store reflects    Goodwill and the team    Customers should be greeted in 10 seconds    We are committed to a full store with full inventory    Every time we touch a donation, something good should happen to it    All donations should be processed within 24 hours    If you have a pile, you have a problem    Hard goods should be priority processed    Material handling equipment is for moving donations, not storage    Don’t fall in love with your donations… rotation is critical to success    Donor Value should increase    Profits should increase Must perform necessary janitorial work. Ability to multi-task, make quick decisions and work in a team oriented, fast paced environment. Must have punctual and dependable attendance. Free from alcohol and drugs. Assist with the security and safety of company employees and property. Successful complete job specific checklist within 90 days of employment. May be asked to participate in activities outside of Goodwill. Attend in-service and related training as assigned by Outlet Manager. Other duties as assigned by Outlet Manager or GM of Post Retail.
Full Time
1/20/2020
Houston, TX
Mission Support: To help people achieve their full potential through the dignity and power of work. The sale of donated and new goods at Goodwill stores enables the agency to offer a variety of employment and training services, promote self-sufficiency, and contribute to community conservation through repurposing, reusing, and recycling. Position Summary: Under the team leadership of the Outlet Manager, will assist in the day-to-day store operations to ensure the efficient and cost effective operation and stewardship of the Goodwill store to maximize profitability and increase training opportunities. Essential Duties and Responsibilities: Demonstrates Goodwill Houston’s Core Values in all actions. Ensures adherence to Guiding Principles and CARF standards. Demonstrates professionalism at all times and presents a friendly, cooperative attitude to general public and staff at all times. Assist in the scheduling and productive use of labor force. Assist Outlet Manager in the day-to-day operations of the store. Train, develop, and supervise team members. Assist in maintenance and ordering of supplies. Ensure store security according to agency policies and procedures. Assist the Outlet Manager in complying with Goodwill image and safety practices and procedures. Assist in the proper rotation of apparel and hard goods in a timely manner and in accordance with Goodwill’s policies and procedures. Keep abreast of merchandise knowledge, industry trends and competitive pricing. Ensure that statistical counts are completed in an accurate and timely manner. Complete register pulls, readings, cash reports, daily activity reports, transmittal of reports and daily deposits in accordance with Goodwill’s policies and procedures. Responsible for performing assigned duties and management responsibilities within the framework of our Guiding Principles:    We are committed to providing world-class customer service to all of our customers    We are committed to a clean, neat, and organized store. The image of the store reflects    Goodwill and the team    Customers should be greeted in 10 seconds    We are committed to a full store with full inventory    Every time we touch a donation, something good should happen to it    All donations should be processed within 24 hours    If you have a pile, you have a problem    Hard goods should be priority processed    Material handling equipment is for moving donations, not storage    Don’t fall in love with your donations… rotation is critical to success    Donor Value should increase    Profits should increase Must perform necessary janitorial work. Ability to multi-task, make quick decisions and work in a team oriented, fast paced environment. Must have punctual and dependable attendance. Free from alcohol and drugs. Assist with the security and safety of company employees and property. Successful complete job specific checklist within 90 days of employment. May be asked to participate in activities outside of Goodwill. Attend in-service and related training as assigned by Outlet Manager. Other duties as assigned by Outlet Manager or GM of Post Retail.
Part Time
1/9/2020
Humble, TX
$10.00 to $14.00 / hr
Ramp Service Agent Job Description: The work of a Ramp Service Clerk includes the following: loading and unloading of cargo (mail, express, baggage, freight, and company material) on and off aircraft; the transporting of cargo between terminals and aircraft; the ramp transfers of cargo where required; the receiving, delivering, and physical handling of freight and company material, export at the designated express docks, mail and baggage in the outbound baggage room; the completion of forms and messages related to and necessary for the performance of the designated locations of the functions described.  The cleaning and servicing of cabin interiors, including cockpit and lavatories; draining lavatories; checking, handling, assembling, removing and installing passenger service cabin furnishings and supplies.  Transporting such furnishings and supplies to and from aircraft.  Assisting in loading, unloading and racking both filled and empty drums.  In addition, de-icing aircraft, clear aircraft windshields, pushout/two aircraft and related guide man functions; connect/remove ground power and ground start units.  May be required to clean the exterior of aircraft with specialized cleaning fluids.  May be assigned to perform routine cleaning of work areas, ramps, and facilities with or without powered equipment.  May be assigned to assist in monitoring security of facility.  May be assigned to do routine automotive repair; servicing and cleaning of powered and unpowered equipment.  Remain cognizant of WFS staff, security contractors, and visitors’ activities and report security breaches, suspicious occurrences, or non-compliance with the site security plan to managers or via the WFS whistleblower program.   Comply with WFS site security plan for assigned warehouse.  This job is covered by a collective bargaining agreement.
Warehouse Cargo Agent Job Description: Under general supervision, this employee performs duties related to the handling, counting, receipting for pick-up, transfer and delivery of all cargo (which includes mail, express, baggage, freight to and from airmail facilities, other carriers, customer warehouses and various Company facilities). Receives cargo from and releases cargo to consignors, consignees, brokers, agents, truckers, etc., including checking, counting, receipting and loading and unloading connected therewith.  Handles warehouse cargo, including handling, moving, stacking, stamping, weighing, measuring, labeling, etc., and constructing and dismantling when necessary.  Performs duties related to the loading and unloading of aircraft and trucks, including the removal of tie down gear, and other related equipment.  This employee checks cargo and makes proper notations of tallies or other necessary documents and segregates in accordance with Company procedures.  Releases cargo in accordance with Company procedures.  Operates and checks Company vehicles and mechanized loading equipment in accordance with Company procedures in performance of above duties.  Receives, delivers and handles shipments carried to or from the country by customers.  The Cargo Agent is to assume responsibility in performing daily equipment preventive maintenance and safety checks. Drives Company operated automotive equipment for transporting personnel, baggage, and freight to and from points on or off the airport; loads and unloads baggage and material transported; cleans, arranges for servicing and maintaining assigned vehicle.  Works under the close supervision of Super Lead in the performance of above mentioned duties.  Cooperates with the Company in maintaining a neat and orderly office, warehouse and counter area, including the removal of snow and ice from walkways and truck docks.  Cooperates with the Company in maintaining and improving performance standards in accordance with Company established standards of performance measurements required by the airline customer and agreed upon by the Company.  Cooperates with the Company in improving productivity standards in accordance with established Company productivity measurements and requirements.  Comply with WFS site security procedures for assigned warehouse and other operations.  Remain cognizant of WFS staff, security contractors, and visitors’ activities and report security breaches, suspicious occurrences, or non-compliance with the site security plan to managers or via the WFS whistleblower program.  
Full Time
1/3/2020
La Porte, TX
Position Summary: Primary responsibility is for timely, accurate, and efficient service to our customers.  Logistics Coordinator will handle multiple accounts with a diverse customer base.  This position requires strong problem-solving skills, product knowledge, and superior communication ability. Essential Duties and Responsibilities: Other duties may be assigned as deemed appropriate by Management. Responsible for all communication with customers and GWI departments to ensure customer orders are completed Order entry Track containers in CMS using rail and port tracing; monitoring shipments through the dashboards for problems and exceptions. Back up other Logistics Coordinators when needed Team work Set up new customer accounts and make necessary changes for existing accounts as needed Effectively communicate and schedule all pick up and delivery order information with customer, dispatch, over the road carriers and/or highway as needed Cross train with other Logistics Coordinators and keep desk manuals up to date Promptly and effectively solve any issues with deliveries, equipment, etc, through trouble tickets or emails. Ensure all templates are setup correctly and billing is accurate Utilize Gulf Winds operating systems (CMS, Quote) to manage client’s freight Minimize all additional cost through effective communication, accurate data entry, thorough record keeping, and utilization of GWI systems
Gulf Winds International, Inc. was founded in April 1996. The idea was to develop a full service, third party logistics company that would focus on warehousing, land transportation, distribution and consolidation.
In 1997, the Houston Trucking division opens with 5 trucks and by 1998 Gulf Winds opened its 2nd warehouse facility. By 2012 Gulf Winds opened its 7th warehouse. Today Gulf Winds is operating with over 2.3 million square feet of warehouse space. By any measurement standard, Gulf Winds is a remarkable success story. In just a few years, the company has grown from only four employees with one account to over 500 employees including ILA and contract labor and thousands of accounts with several locations in Houston and Dallas.
Full Time
1/3/2020
Fort Worth, TX
Purpose of Position The Dispatcher position is responsible to manage drivers to ensure timely, accurate and efficient service to GWI customers. Requires strong problem-solving skills, leadership, mentoring abilities, Multi-tasking and superior communications ability. Also, must have knowledge of Hours of Service (ELD) to manage the metrics related to monitoring driver logs and hours to optimize capacity for the fleet. This position will report to the Assistant Operations Manager.
Primary Job Responsibilities: · Instruct Independent Contractors and Hourly Drivers with pick-up and delivery instructions. · Assist Operation Manager to ensure that work/chassis is distributed evenly among Independent Contractors. · Identify all containers on yard checks for  Gulf Winds location. · Yard report & Chassis report to be given to Ops Manager. · Track all Gulf Winds equipment to ensure proper utilization and prevent losses. · Make sure equipment is returned in a timely manner and to the correct depot. · Cross-trained to cover workload distribution in the event a Dispatcher is out. · Monitor and oversee drivers logs to ensure compliant practice in offering dispatches to the appropriate drivers. · Ensures that we operate in full accordance with the FMCSA Hours of Service Regulations and stays current with changes; provides updates on such; · Coordinates daily with those handling the scheduling duties for each terminal, to ensure capacity and customer commitments align with available HOS · Performs data analysis for logs/HOS weekly, to review accounts/lanes that effect capacity positively or negatively · Communicates capacity fluctuations with Ops Manager, CSR Senior Managers, Scheduler & Recruiting.

Full Time
12/27/2019
Houston, TX
$16.00 / hr
Expect more than a job!
Our values are the heartbeat of our organization and we live, breath and play by them every day. Join our team as a Job Title and experience the satisfaction of being part of a unique culture. As a Percepta team member, you can expect Culture of Service - to be treated like you are the customer from day one Teamwork – belonging to a supportive family team environment that encourages growth, fosters trust and open communication and acknowledges value in your contributions Respect – a team that is accountable, dependable and gives you their full attention Proactive – to surround yourself with solution-oriented people who strive to improve themselves, others and the organization Career growth and lots of learning opportunities for aspiring minds Diversity - be a part of our growing diverse and community-minded organization that is all about having fun Competitive compensation - we take care of family, which is why we offer more than just competitive wages and great benefits. Our programs include incentives and promote physical, mental, and financial wellness. Position Summary The Customer Experience Specialist (CXS) will work with customers and prospective buyers to earn and retain their loyalty with our customer, a globally recognized provider of high-quality automotive products and services.  This will be accomplished by creating relationships based on understanding the customer’s needs, concerns, lifestyle and preferences by carefully listening to the customer, providing knowledge and resources and resolving issues in a timely basis.  In this role the CXS is empowered to make decisions using customer satisfaction tools to resolve customer concerns and to ensure customer loyalty. This position is a Single Point of Contact (SPOC) for customers to address sales, product knowledge, service issues, dealer information and to obtain resolutions. 

Customer interaction will be accomplished through a combination of inbound/outbound phone, email and chat sessions.  The CXS will also assist with marketing projects that create inquiries from potential buyers and current owners.
Duties and Responsibilities Provide an exceptional customer experience with focus on building a relationship of trust and enthusiasm while guiding the customer from website to pre-buy experience, to include: Vehicle knowledge and availability Price building Local promotions for the brand Scheduling test drives, following up with the Dealer the day prior and Customer 2 days after the test drive date Assist with specifications of vehicle Assist with customer/Dealer connection Educate the customer on products and services Act as a resource of all product knowledge and service support Scheduling activities as required for special events Actively listens to the customer while controlling the interaction to lead the customer in a professional and efficient manner Act as a liaison between customer, service support and dealership by following up to ensure customer satisfaction Responsible for handling inbound customer calls regarding sales and service in a helpful, courteous and professional manner, displaying knowledge and concern for their needs Responsible for handling emails and chats Exhibit strong follow up and organizational skills, in both verbal and written communication Responsible for resolving customer issues using all available resources, including Dealers (i.e. Service Personnel, Subject Matter Experts’, Leadership, and Field Service Engineers) Return all email and voice mail messages promptly and follow up with customers and dealers as committed Responsible for documenting customer inquiries and concerns When necessary, use applicable customer satisfaction tools to resolve customer issues. Tools include Financial Assistance, Service Plans, Extended Service Plan options, payments and maintenance plans Participate in business related marketing and sales projects Ability to meet specified goals as set forth by leadership Provide feedback to management for the continued and improved performance of the department to foster positive results and growth Work as a team player – assist other team members when in need of support Other duties as assigned
Full Time
12/18/2019
Houston, TX
Job Summary: Administers and coordinates the activities of sales support coordination and administrative support for Houston’s Customer Service Center. Provides administrative support by handling information requests, and performing clerical functions such as preparing correspondence, receiving visitors, arranging conference calls and scheduling meetings. Answers inquiries and obtains information for the general public, customers, visitors, and other interested parties. Provides coordination and support to the Sales Support & Training & Commissioning team to schedule jobs, employees, and handle administrative tasks to support the group. Provides information regarding activities conducted at the establishment, locations of departments, offices and employees within the organization. This job description reflects management’s assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned. Absent undue hardship reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position. Essential Job Duties: Coordinates shipments of new cranes and fall-off loads from the Port of Galveston with the contracted trucking company(s) for transport to Houston yard or customer location. Obtains proof of insurance documents for cranes to be transported. Initiates files in BaaN for new machines arriving in US. Schedule and dispatch workers, work crews, equipment, spare parts, or service vehicles to appropriate locations according to customer requests, specifications, or needs. Relay work orders, messages, and information to or from work crews, supervisors, and field inspectors. Communicates with customers regarding new crane arrival commissioning schedules. Prepares paperwork and schedules service technician to jobsite for training & commissioning of new cranes. Coordinate with the customer and other departments (such as sales, spare parts, repairs, training, and service) to resolve technical issues, provide administration and coordination of personnel and resources to provide complete customer satisfaction. Maintains inventory of new and used machines in LUS stock in US. Maintains and tracks inventory of individual crane components and equipment delivered to Houston yard. Prepare daily work and run schedules for Sales Support & Training & Commissioning teams. Creates process for loadouts, trainings & commissioning for each machine and creates processes for customer jobs. Opens processes and tracks repairs of cranes damaged at the port, and invoices responsible party. Scans commissioning statement files and handbooks/statements for distribution to Sales Administration Department. Enters Purchase Order requests for third party trucking transactions. Approves and codes third party invoices for load outs and training & commissioning team. Enters warranty data for new cranes upon delivery completion per the sales contract. Prepares warranty invoices to LWE of time and expenses incurred from load out/training & commissioning teams. Ensure field service staff has all necessary tools and equipment to perform required tasks. Monitor personnel and/or equipment locations and utilization in order to coordinate service schedules. Keep records of customer interactions and transactions, recording details of inquiries, complaints and comments as well as actions taken. Refer unresolved customer grievances to designated departments for further investigation Obtain and examine all relevant information in order to assess validity of complaints and to determine possible causes. Monitors and edits timekeeping records for Houston non-exempt personnel in support of management. Records approved leave requests in timekeeping system, and transmits timekeeping records to Payroll as required. Records time and expenses for load out/training & commissioning employees into BaaN for each process. Post and scan service reports in BaaN for completed service processes. Prepares internal information and reports to internally invoice time & expenses for load out & training and commissioning to sales department. Communicates with on-site security personnel regarding visitors, and customers and vendors visiting the facility. Communicate regarding facility access and duration. Organizes travel, accommodations, meals and other items as required for customer and employee visits. Orders and distributes uniforms for load out and training & commissioning employees. Completes contact forms, prepare change of address records and delivery address changes using computers. Negotiates and arranges hotel rooms, airfare and rental cars for Houston based employees traveling to job sites. Reserves hotel rooms for visiting employees and customers. Maintains inventory of promotional items and prepares & ships commissioning bags to new crane customers. Assists other administrative staff in the distribution of mail, preparation of purchase orders, processing of accounts payable invoices, shipments, filing and correspondence, and ordering of supplies. Oversees the maintenance of quality standards through visual and mechanical inspection methods. Oversees the handling and disposing of hazardous wastes, such as toner, and similar material. Sets the positive example in punctuality and professional demeanor by respectful communication with all levels of staff, keeping work areas clean and orderly, and promoting safety regulations and all other company programs. Coordinates shipments of new cranes and fall-off loads from the Port of Galveston with the contracted trucking company(s) for transport to Houston yard or customer location.  Obtains proof of insurance documents for cranes to be transported.  Initiates files in BaaN for new machines arriving in US. Processing and filing records, invoices, BOL of new cranes and fall-off loads from the Port of Galveston with the contracted trucking company(s) for transport to Houston yard or customer location.  Obtains proof of insurance documents for cranes to be transported.  Initiates files in BaaN for new machines arriving in US. Core Competencies: Customer Focus: Is attentive and responsive to the needs of internal and/or external customers. Builds and maintains customer satisfaction. Communication: Organizes and expresses ideas and information clearly. Disseminates information. Shares knowledge. Uses appropriate and efficient methods of conveying the information. Team Player: Develops and maintains positive relationships with peers and superiors. Creates trust. Works Collaboratively in group situations and values diverse points of view. Helps develop peers and co-workers. Teamwork: Accepts instructions and assignments. Assists others to accomplish group objectives. Integrity: Demonstrates honesty, fairness, and trustworthiness. Follows through on commitments and admits to mistakes. Can be counted on to accept accountability for his/her own decisions, actions or results. Position Specific Competencies:
Job Skills: Applies the required Knowledge, Skills, and Abilities (KSA) in the performance of essential job duties: Demonstrated initiative to visualize, organize, manage, and complete projects in individual and group settings. Ability to interface with all levels of staff. Demonstrated ability to handle confidential information. Proficiency in PC based word processing and spreadsheets. Ability to multi-task while completing work in a competent and professional manner.
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