Supply Chain Department Manager

Supply Chain Operations Manager

Primary Responsibilities:

• Leads the department Associates by creating/sharing a common vision/direction and an understanding of the organization’s strategy.
• Communicates and works with managers and Associates of other areas in the course of managing and accomplishing operational objectives of the department and total unit.
• Supports and coordinates with managers of all levels to achieve the goals and objectives of the unit and other parts of the supply chain.
• Ensure the timeliness, quality and effectiveness of all processes performed within given area of responsibility.
• Directs the Team on activities and processes that enable our strategy of Customer First Service ensuring that merchandise is delivered to customers accurately and on time, the first time.
• Plans and manages the programs and activities of the assigned department to ensure the complex/critical processes/procedures of this area are followed accurately and efficiently on a multi-shift basis to achieve department and unit business plans and priorities.
• Resolves problems in the assigned department to keep activities on track; refers to appropriate Associate(s) for resolution if assistance or specialized expertise is required; initiates crisis management methods if situation could cause business disruptions.
• Observes and reviews Associate performance, ensuring appropriate execution of procedures and practices, and that all departmental functions are effectively and efficiently performed.
• Leads the department by engaging and supporting Associates by providing direction, coaching and feedback, and recognition, while efficiently and effectively supporting customers.
• Promotes good communication throughout assigned department to achieve thorough understanding of processes and procedures.
• Communicates issues with Associates in other logistics units and the Home Office as they relate to assigned area.
• Builds and maintains good business relationships with external service providers and other industry contacts in the course of managing the assigned department. 

Core Competencies & Accomplishments:

• Undergraduate degree or equivalent logistics related experience preferred. 
• Minimum 10 years related work experience with demonstrated success in overseeing a logistics function in high volume, multi-shift environment. 
• Superior supervisory and development abilities; strong verbal and written communication skills; able to prioritize multiple tasks, functions, and responsibilities in a fast paced environment; good critical thinking skills for proactive planning and crisis management. 

What you get:

We offer a competitive benefits package including medical/dental/vision, term life insurance, paid vacation/holidays, 401(k) Savings Plan with company match, and an associate discount on JCPenney merchandise.

About JCPenney:

JCPenney proudly serves customers at more than 650 stores across the United States and Puerto Rico, and at the Company’s flagship store, . JCPenney is one of the nation’s largest retailers of apparel, home, jewelry, and beauty merchandise with a growing portfolio of private and national brands. Guided by the Golden Rule, JCPenney employs more than 60,000 associates worldwide and has served customers for over 119 years, playing a vital role in the communities it serves. For additional information, please visit and follow JCPenney on, , and.

For more opportunities to join our team please visit our .  #storeswrap