Winners
At TJX Canada, every day brings new opportunities for growth, exploration, and achievement. You’ll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you’re working in our Distribution Centers, Corporate Offices, or Retail Stores—WINNERS, HomeSense, and Marshalls, you’ll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX family—a Fortune 100 company and the world’s leading off-price retailer. Here at TJX Canada, we are an equal opportunity employer committed to the inclusion and accommodation of all individuals.
Job Description:
We’re looking for a Customer Service Coordinator to be the friendly, solutions-focused voice supporting WINNERS, HomeSense, and Marshalls stores across Canada. In this role, you’ll play a vital part in delivering exceptional service by promptly responding to customer inquiries and resolving concerns with care and professionalism. You'll join a collaborative team that values communication, problem-solving, and putting people first—making every day a rewarding opportunity to make a difference. If you're passionate about customer experience and thrive in a fast-paced retail environment, we’d love to have you on board.
Why Work With Us
- We value integrity, respect, and teamwork, encouraging a unique and inclusive culture.
- Enjoy Associate discounts at our stores, available to you and eligible family members.
- Comprehensive training and development resources designed to help you learn, grow, and succeed.
- Immediate access to our Group Benefits package, Associate & Family Assistance Program, and various well-being resources.
What You’ll Do:
- Responsible for effectively and efficiently responding to customer inquiries, resolving any conflicts or challenges that have been identified
- Liaise with stores to investigate customer opportunities and/or respond to inquiries by communicating action plan to ensure amicable customer resolution
- Review and approve with Supervisor: authorization, monetary compensation to customers, documenting information within customer service database, keeping team members informed of cases as they arise
- Provides feedback on customer experiences received with Supervisor to share with internal partners, including but not limited to Loyalty, Marketing, Systems, Loss Prevention, Store Operations
About You:
- College Diploma or Bachelor’s Degree in Retail or Business Management preferred
- Minimum of 2 years in customer service function
- Strong interpersonal and communication skills; ability to read, write, communicate and interpret information accurately; able to develop and build relationships with internal and external partners / team members; customer service skills including efficiently and effectively responding to inquires or resolving any conflicts or problems that might arise
- Proficient written and verbal communication skills in English, bilingualism (English and French) is preferred
- Background in Insurance an asset
Posting Details:
- Posting End Date: July 16, 2025
If you’re ready to bring your energy and passion, we’d love to hear from you. Join us and be part of a place where every day is a chance to make a difference.
Additional Information: Candidates aged 18 and over will be required to undergo a criminal record check as part of the hiring process. Internal TJX Associates must submit their applications via the Jobs Hub in Workday. Direct applications to this job posting will not be accepted.
Address:
60 Standish Court
Location:
CAN Home Office Mississauga ONSalary Range: $50,955.00-$71,337.00 /year *This represents the expected hiring range and may not represent the full pay range for the position. The salary offered may be higher than the posted range depending on several factors such as relevant skills, qualifications, and experience.