Director of Operations - Fair Park/State Fair of Texas

Andy Frain Services

• Coordinate with the Business Services Manager in management and on-boarding of new staff members
• Oversee the maintenance of the venue radios and the distribution of radios, scanners and ISS Devices
• Prepare materials for event day managers and supervisors for all events
• Represent Management Team and supervise event-day operations at all events.
• Manage event order operation, while working with EO client to ensure security needs are met and align with account security requirements.
• Serve as the Lead for EO’s, smaller events and days with conflicting events within the Dallas Venues
• Manage Guest Services and Security staff uniforms and oversee uniform inventories including distribution, supplies and requesting additional uniforms.
• Manage the sign-in process of all EO and smaller events; ensuring all staff are signed in and out properly and any augmentations are provided to the Administrative Coordinator to correct.
• Manage time processing including payroll and billing.
• Evaluate game/event data and EPI’s on an monthly basis (Including report cards detailing call offs, late arrivals, counseling notes, etc.)
• Coordination, distribution and training of game day staff
• Storage, maintenance and upkeep of equipment
• Understand all Andy Frain Services and client policies, and procedures. Administer as needed
• At the direction of the Branch Manager, intervenes, when necessary, in resolving personnel problems and guides counseling of Supervisors and Staff involving the Dallas Venues and other Special events.
• Works closely with the Branch Manager and the Business Services Manager to ensure the efficient, effective and compliant operations of all accounts within the operational area of the Dallas Venues.
• Proactively identifies risks to employees and company assets (buildings, equipment, etc.). Plays a central role in ensuring a safe, healthy and secure workplace.
• Must be prepared to act as the Branch Manager, as needed in their absence.
• Schedule all available staff needed when building positions for EO’s and Smaller Events
• Will be an effective member of project and recruiting teams.
• Acts as readily available resource to client(s) Staff and Supervisors, at the discretion of Dallas Branch Manager
• Meets regularly with client(s) to proactively address security, emergency and safety matters, at the discretion of Dallas Venues.
• Submits equipment and supply written requests to Branch Manager, 45 days prior to needed equipment
• Responds in a timely manner to all email and verbal communications.
• Carries out all responsibilities in an honest, ethical and professional manner.
• Works in conjunction with other management to ensure staffing is distributed equally among sites.
• Support other departments or offsite locations as assigned by the Branch Manager.