Core Competencies required from Employees
Maintains a Customer Focus – Demonstrating exceptional service to both internal and external customers giving high priority to understanding and satisfying the customer.
Takes Ownership – Demonstrates a continuous drive to achieve superior results and takes responsibility for those results.
Is a Team Player – Has the ability to collaborate effectively with others to achieve common goals. Recognizes situations in which team members need to work together to solve work tasks at hand.
Uses Sound Judgment / Integrity – Takes action that is well-reasoned, which represents the best interest of the business.
Achieves Quality Results – Flawlessly executes on objectives to ensure the long- term success of the organization.
Key Knowledge, Skills, Abilities, and Qualities Required
Language Skills
Good written, oral and interpersonal skills. Ability to read, analyze and interpret written documents. Must speak English and be articulate with phone and computer communications.
Mathematical Skills
Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to present numbers in graphs and charts.
Reasoning Ability
The ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. The ability to deal with problems involving a few concrete variables in standardized situations.
Other Qualities
Demonstrates accuracy, thoroughness, and attention to detail. Ability to perform independently without direct supervision. Demonstrates initiative to resolve issues or improve processes. Good teamwork skills. Able to deal with frequent change, delays, or unexpected events.
Basic computer skills to include Microsoft Office products, particularly Word and Excel, as well as SAP.