Senior Store Sales Manager

Helping people sleep well so they live well is at the core of what we do. The right mattress matters, and so does the right career.

The Senior Store Manager leads the Mattress Firm vision, company initiatives and achieves sales performance goals by holding associates accountable for the execution of in-store merchandising in multiple store units. The role is responsible for leading selling programs, driving related KPI results in multiple store units and supporting the omni-channel experience. The Senior Store Manager ensures teams always put the customer at the center and create a compelling and engaging environment for Mattress Firm team members.

• Drive individual and team sales performance and KPIs

• Train and coach store employees in sales, product knowledge and operating activities, providing constructive feedback; annual performance reviews and Individual Development Plans

• Create an environment where customers always at the center and have an exceptional experience

• Communicate professionally and regularly with field employees (Distribution Center, District Manager, Regional VP, etc.) to address immediate concerns and questions

• Assist in multi-store staffing, interviewing, and hiring qualified candidates

• Continue to develop skills, competencies, product knowledge through assigned course work, training, and other company led activities.

• Conduct workforce management activities (store staffing schedule, reconciling punches etc.), utilizing Operations team support and tools

• Achieve or exceed individual store financial targets through effective execution and customer service at the store level

• Ensure store execution of product merchandising, marketing, and POP standards

• Ensure company policies, including appearance and functionality standards, and state regulations are followed

• Partner with marketing to plan, implement and monitor assigned store’s social media strategy to positively impact brand awareness and increase sales