MICRO CENTER is the nation’s leading computer and electronic device big box retailer! Our technology superstore has an industry-leading 40,000+ selection of premier computer products and the most knowledgeable staff in the business. Passion, Energy & Commitment describe life at Micro Center. We are passionate about customer service and developing long-term customer relationships. We are looking for those who are committed to these same values.
We are seeking a driven and results-focused Collections and Vendor Relations Specialist to join our team. In this role, you will be responsible for overseeing and managing vendor debits. The ideal candidate will have a strong understanding of vendor dynamics, excel at maintaining current debit balances, and effectively coordinate communication and resolution efforts between vendors and our internal teams.
MAJOR RESPONSIBILITIES:
- Proactively collect outstanding vendor debts and reconcile account balances, reporting results to the Accounting Department.
- Investigate and resolve discrepancies to ensure both Micro Center and vendor satisfaction.
- Understand vendor-specific requirements for claim credits and tailor approaches accordingly.
- Build and maintain a detailed contact database and organized records of all vendor communications.
- Monitor and review vendor accounts regularly, ensuring all debits remain under 60 days old.
- Accurately match vendor credits to outstanding debits, verifying all applied credits for correctness.
- Serve as the main point of contact for vendors regarding claims, discrepancies, and credit issues.
- Collaborate closely with Merchandise Managers on the resolution of returns, price protections, and promotional matters.
- Work with the Allocation Department to support vendor relationships and enhance communication channels.
- Provide regular updates to the Operations Manager regarding debit statuses and necessary actions to obtain credits.
- Foster strong working relationships with colleagues across the Distribution Center and Accounting teams to support departmental goals.
EDUCATION & EXPERIENCE:
- High School diploma with 2 years of accounting/collections experience.
- Knowledge of standard accounting procedures and terminology.
- Professional telephone skills are a must.
- Accurate typing and exceptional data entry skills required.
- Ability to meet objectives and deadlines.
- Independent and flexible, yet a team player.
- Organized, with a high level of attention to detail.
- Energetic, with a desire to accomplish objectives.
- Possess effective verbal and written communication skills.
MICRO CENTER OFFERS EXCEPTIONAL BENEFITS:
- Medical, Dental and Vision Benefits Coverage for Regular Full-Time Associates
- Employee Discount that includes a Friends & Family Discount Program
- Tuition Reimbursement & Education Discounts
- Paid Time Off for Regular Associates
- 401K Plan with company match
- Esteemed Vendor & Company Job Training
- Career Advancement Opportunities
OUR GROWTH OPPORTUNITIES:
At Micro Center, we empower our employees to set their sights high and blaze their own trails. This is a place where your future success and growth are truly a result of your own efforts and achievements. Our teams are made up of motivated individuals who work hard to advance their careers. Join our team and see how hard work, loyalty, competitive spirit and unwavering commitment to the customer can take you and your career to new places.
Micro Center is an Equal Opportunity Employer.
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Equal Opportunity Employer
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For further information, please review the Know Your Rights notice from the Department of Labor.